This place was recommended by our contractor. We are remodeling our stairs and office. The service…read morewas incredible. The staff gave us personalized recommendations based on our specific project and needs. They had a good selection of reasonable priced floor options. Other stores charged to take a sample home, but they let us take our 2 two top chooses home to make sure we were able to match colors and confirm our final choice. We returned them a couple days later.

We found our shower tile easily. The specialist, Eileen, was a joy to sit down and chat with while…read moredeciding between our last two materials. She was pleasant, didn't pressure us, but gave us honest information based on our concerns. Wonderful experience.

Is there an option to leave zero stars?…read more I spent over $5,000 on flooring that was sold with a "lifetime warranty." After installation, I started noticing multiple cracks, eventually up to ten across the floor, so I filed a warranty claim. I followed their entire process, including having an inspector come out, only to receive a report that made no sense. The claim was denied based on "improper installation," specifically stating the flooring was installed flush to the baseboards. That's simply not true. A proper half-inch expansion gap was left, exactly as outlined in the installation guidelines. Frankly, once they sent out their inspector, it became clear the outcome was predetermined. Instead of standing behind their product, they looked for any reason to deny the claim, and they found one. What's most frustrating is that I had flooring installed in the same home, using the same method, for five years without a single issue. The only thing that changed was the product color and brand, which strongly suggests this is a product defect, not an installation problem. Bottom line, don't put much faith in the "lifetime warranty." In my experience, it doesn't mean much, and the company will not stand behind their product when it matters. The flooring brand was NuCore. I will not be using them or this retailer again.

Madeline was amazing to work with! My husband and I were rebuilding our home after a house fire and…read moreshe was instrumental with helping us figure out how to redesign our home after an incredible loss. She was able to determine the best designs for our home that was both in our budget and had a reasonable lead time. With a written prompt and a few Pinterest photos, she was able to help us navigate the endless options for tile, flooring, countertops, fixtures, paint, and baseboards to make our vision come to life. Thank you so much for helping us with our rebuild! We keep falling in love with our kitchen and shower everytime we look at it.

They have been our go to place for remodeling the house…read more On the first floor, they did the floors, kitchen counter tops, and kitchen backsplash. All the stuff they did was great workmanship. The second floor they've done the Master Bathroom, floors, countertop, and shower. One again great workmanship. Soon'ish we'll have them do the floors upstairs, but they're remodeling the store when we stopped by during the 2024 holidays.

Excellent work and the customer service is top notch! Everyone on their team is very knowledgeable…read moreand I felt very comfortable with my decision and installation, both during and after with the thorough explanations and follow up!

NEVER and I repeat NEVER use Jack's carpet for anything. David will speak to you in the most…read moreunacceptable way when it is their fault for any issues. They did not measure correctly not once but twice. The first round there was not enough pad or carpet. No apologies, just nasty attitude. The second time coming out to do the room there wasn't enough carpet for the first round, AGAIN, not enough carpet. No apologies again, just more disrespect coming from David, using the phrase "Do you want the carpet or not?" The installers are wonderful. They couldn't be nicer. Do yourself a favor and stay far away from Jack's carpet and specifically David that manages it!

Adam handled everything and was great about going over everything to expect in advance. Highly…read morerecommend!

Floors for Living - Extremely Disappointed and Still No Resolution…read more I don't normally write reviews, but I feel I have no choice after everything we've been through with Floors for Living. When our floors were first installed, I noticed they were already bowing up. I raised my concerns with the manager, explaining that the subfloor wasn't properly leveled. He reluctantly came out to inspect and assured me the floors were fine and covered under warranty if issues ever arose. At about a year and a half, the floors started to separate badly. The edges cracked and broke off, exposing sharp plastic that cut the feet of my 3- and 7-year-old children. The seams are now so raised that they pinch the bottom of your feet when stepped on. Despite the obvious safety hazard, no one from Floors for Living would respond until I physically went into the store. They eventually sent someone out--but it was just a subcontractor. He cut out a few planks from the middle of the floor, snapped some photos, and left. I never heard anything back. Later, a third-party inspector--sent by the flooring manufacturer, not Floors for Living (and without my knowledge)--came to inspect. He was professional and knowledgeable and ultimately confirmed exactly what I had said from the beginning: the subfloor wasn't properly leveled before installation. Since then, I've tried repeatedly to get answers. I've called and texted Adrian, who has done his best to help, but he's clearly not getting any support from management. I've been told for weeks that the District Manager, Sterling, would call me "tomorrow." That call has yet to come. The store manager, Adam, hasn't even reached out once. This entire experience has been frustrating and deeply disappointing. More importantly, it's unsafe. I would expect the safety of customers--especially children--would be a top priority. Sadly, based on my experience, that doesn't seem to be the case. Floors for Living, I'm still hoping for a resolution.

Excellent Value Patient…read moreImpeccable Service Lofty Homes was a goldmine for me. Timely, considerate and efficient. It doesn't get any better than that. They came as a referral right in the nick of time and helped me out of a time crunch. Their "secret weapon" is Vi Mai. Vi was my HERO. He never lost his cool. He attended to my every concern. He tolerated my quirky-ness. Vi was here from START to FINISH. His joy is making each and every client feel like they are the ONLY client Lofty Homes is working with and he jumps in and gets his hands dirty and actually does a lot of the back end work, like plumbing, putting on knobs or small repairs. He is certainly a KEEPER! Lofty Homes is an honest company with very good products and gracious employees. From floors to cabinets, they aim to please. You cannot go wrong using them. Although their products met my needs, they are not a custom cabinet building company. If you want all real wood built from scratch cabinets or bookshelves - this is not what they do. What they will do is listen to your desires and create a visual rendition layout. Your results will look exactly like their rendition. Thank you Lofty Homes for making my Day and for making my home feel like a NEW Lofty Home.

Hey neighbors! Sharing a great business located in Pasadena! https://www.loftyusatx.com…read more 1 (888) 802-8155 1. Great customer service! I am all about customer service and not having my time wasted. I had this idea of what I wanted in our playroom that's becoming more of a "Pre-teen" room. Ms. Kim put my idea into motion and sent me visually what I pictured. They came out within 24hrs to measure, and BOOM! It was done in less than two weeks, as I have a newborn at home and needed it done immediately. 2. Their employees have great attitudes I'm all about what and who represents their company. They have amiable workers. They came in and asked if they were required to wear masks! (I appreciated the consideration!) and I asked them to wear shoe covers, as we don't allow shoes in our home. They happily obliged. 3. Super satisfied with their job! I am waiting on handles, which I took forever because they have such a great variety.

Looking for a green tile to match our countertops. The Tile Shop had a much better selection of…read moregreen (than Floor and Decor, plus another business we had gone to). Hayley was very helpful in showing us tiles in green, and helped us match floor tiles so we ended up with exactly what we were looking for. Start here before going to other tile stores, you will probably find this is a "one shop stop".

My wife and I came in with specific needs. The manager Veronica Bland assisted us. This woman knows…read moretile and the best methods of installing it correctly to get the best results!!! She was friendly and knew exactly what we were looking for, was able to locate it in her store and then offered her advice on installation. I highly recommend speaking with her if you need tile!!

Carlos and his crew did two rooms of luxury vinyl flooring and it was seamless: they were not only…read morepunctual but early and fast; they were professional and polite; and in the end, their pricing was very reasonable and fair. I highly recommend this company for all your home renovation needs; they are amazing!

We recently had our bathroom remodeled, and overall the experience was mixed. On the positive side,…read morethe team communicated well throughout the process and was responsive whenever we had questions or concerns. They also stood behind their work and made sure to come back and fix issues that came up, which we appreciated. However, it did feel like not all of the workers were fully qualified for the specific tasks they were assigned. There were a few mistakes along the way that required patching or rework, which slowed things down and caused some frustration. While everything was ultimately addressed, it would have been better if those issues were avoided from the start. In the end, the finished bathroom looks really nice, and we're happy with the final result. That said, I would recommend the company be a bit more cautious about assigning the right workers to the right tasks to prevent unnecessary fixes along the way. Carlos was great and very polite. The price was fair as well. I would recommend this company for a remodel.