I am being generous by giving this company two stars. This job should have taken 3 weeks...tops. After nearly 5 weeks, my bathroom and closet tile was finally installed. The sub contracted tiler was extremely slow with no real sense of urgency. He promised aspects of the job would be done by a certain day so that the glass company could come out to measure for the new shower glass...that didn't happen and pushed the job back another two weeks! When I pointed out issues to the owner, Keith, let's just say, it felt, customer service is not a priority. After the job was 'completed' (it really wasn't because the tub was never caulked and the owner promised someone would be by to help us return all the unused tile and materials to Floor & Decor), I received a call from the tiler threatening to put a lien on our home because Install Your Floors had not paid him!! Mind you, we paid Install Your Floors the day after the tiler packed up all his stuff when he claimed to be finished. When I brought this threat to Keith's attention, he glossed over it by saying it only becomes a problem if we decide to sell our home!
Floor & Decor has the right idea not to use this company....in hindsight, perhaps we should have taken this in to consideration when hiring this company. read more