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    Floors N Design

    5.0 (6 reviews)
    Open • 9:00 am - 5:00 pm

    Services - Floors N Design

    Carpet installation

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    The Carpet Specialists - Carpet Stretching

    The Carpet Specialists

    (21 reviews)

    Unresponsive is how I would describe this company. I talked to them on 10/10/22 to come and give…read moreme an estimate on some rug repair/rug pulling after some indoor foundation work. No call back after talking to the lady who answered the phone. Called again two more times over 10 days and left messages. Still no call back. Finding a carpet repair company turned out to be hard, but most other companies were responsive and said they don't do that work--I respect them getting back to me and I will Not review them. I take exception to The Carpet Specialist who failed to respond to numerous inquiries. What does that say if you hire them and they need to come back? Will they "ghost you?"

    I hired them to stretch our carpet and did a pretty good job and did come on scheduled time…read more However, they are dodging me when I requested an invoice. They said they would turn my invoice into the office then they would email me and it's been over a week. I called them a few days later and the lady never picked up and now the phone call goes straight to voicemail. The address listed for this business is an apartment which I believe is illegal to run a business from a residence. I'm assuming they are dodging tax by not providing me a receipt. I really need this receipt as we sold our home and need to provide to the new buyer. I have a couple of stars because they did a pretty good job. I will report them to the BBB for not providing an invoice as well as running a business from a residence. Also I thought they charged a bit high for the amount of work that they did. I would definitely get an estimate and shop around before using them in the future, especially if you need warranty or an invoice.

    Empire Today

    Empire Today

    (208 reviews)

    Spring Branch

    I have been putting off ordering carpet for the past 6 months. Our carpet was ruined when we had a…read moremajor pipe leak in a small section of our house. I had tried shopping around several places like Lowe's and Home Depot but I really wanted a top specialist in the flooring industry hoping I wouldn't have to pay top dollar. After seeing an advertisement with some Spring rate specials, I decided to setup an appointment with Empire. My sales rep's name was Adam, and he showed up with a polite and professional demeanor. After we chose a nice grade of carpet and took measurements, I began getting worried about the price. Interested enough, it fell close to my planned budget. What's even more interesting is that he still found more ways to save me even more money, so I still ended up being below my budgeted costs. That is not just for the carpet, but included new padding, installation services, and 5-year protection plan. I'm am very grateful for Adam and his professional work, and I highly recommend customers to give Empire (ask for Adam) a try! I'm a very satisfied customer.

    We worked with Corrine at Empire for our carpet purchase and she was fantastic. She was efficient,…read morestraightforward, and got us to the price we needed to move forward the same day, no back and forth, no runaround. What really stood out was how she engaged with our daughter, she took the time to talk anime with her, which made the whole thing feel like a family experience instead of a sales pitch. Highly recommend asking for Corrine if you're working with Empire.

    Floors N Design - carpetinstallation - Updated September 2026

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