Unresponsive is how I would describe this company. I talked to them on 10/10/22 to come and give…read moreme an estimate on some rug repair/rug pulling after some indoor foundation work. No call back after talking to the lady who answered the phone. Called again two more times over 10 days and left messages. Still no call back. Finding a carpet repair company turned out to be hard, but most other companies were responsive and said they don't do that work--I respect them getting back to me and I will Not review them. I take exception to The Carpet Specialist who failed to respond to numerous inquiries. What does that say if you hire them and they need to come back? Will they "ghost you?"

I hired them to stretch our carpet and did a pretty good job and did come on scheduled time…read more However, they are dodging me when I requested an invoice. They said they would turn my invoice into the office then they would email me and it's been over a week. I called them a few days later and the lady never picked up and now the phone call goes straight to voicemail. The address listed for this business is an apartment which I believe is illegal to run a business from a residence. I'm assuming they are dodging tax by not providing me a receipt. I really need this receipt as we sold our home and need to provide to the new buyer. I have a couple of stars because they did a pretty good job. I will report them to the BBB for not providing an invoice as well as running a business from a residence. Also I thought they charged a bit high for the amount of work that they did. I would definitely get an estimate and shop around before using them in the future, especially if you need warranty or an invoice.

The entire experience of choosing the carpet we wanted, working out the logistics, and enjoying our…read morebeautiful new carpet was fantastic. It feels like we're in a new home! Really appreciate Said and the professional installation team. Thanks.

Great honest work! Fantastic customer service, very efficient and professional. When it comes to…read morecompetitive pricing and a tailored, personal experience, Said and his team are top tier individuals. They're my go to when I need to remodel my home. This kind of homegrown local service is one you don't come by often these days - it's one of Houston's best kept secrets. Definitely do business with these guys for your personal or local businesses needs.

I have been putting off ordering carpet for the past 6 months. Our carpet was ruined when we had a…read moremajor pipe leak in a small section of our house. I had tried shopping around several places like Lowe's and Home Depot but I really wanted a top specialist in the flooring industry hoping I wouldn't have to pay top dollar. After seeing an advertisement with some Spring rate specials, I decided to setup an appointment with Empire. My sales rep's name was Adam, and he showed up with a polite and professional demeanor. After we chose a nice grade of carpet and took measurements, I began getting worried about the price. Interested enough, it fell close to my planned budget. What's even more interesting is that he still found more ways to save me even more money, so I still ended up being below my budgeted costs. That is not just for the carpet, but included new padding, installation services, and 5-year protection plan. I'm am very grateful for Adam and his professional work, and I highly recommend customers to give Empire (ask for Adam) a try! I'm a very satisfied customer.

Had a rave review for the sales and handling along with the presentatio. Agreed to the terms and…read moreeverything was fine until installation and find there was a computer error and wanted me to pay an additional $1900 to complete my home which was one the original contract. Breach of contract salesman admitted error and they fail to make it right new computers and apologies but my house left incomplete. Very dissatisfied with their service I recommend you do not use them and have the salesman print the floor plan. This is resulting in legal actions. Do not use them unnecessary headache.

We have really good experience with this company. We went to 4 four different places and Royal…read moreFlooring gave us the best price and also they got the best measurements. The other places went a lot far from the the number of ft we need.

This company and its affiliates are terrific. Mickey stays in touch and makes sure everything is…read moredone right. He provides others to help with project. The tiler did a fast and very good job, the electrician,plumber, painter were all great. Would highly recommend them. Would use them again if have another project. Thank you.

Mr. Horvitz did numerous construction jobs for me over a 10year period. I gave him a large project…read morewhich he never completed but was paid in full for the job. He was instantly unavailable and wouldn't return my calls. He is a scam artist and avoid him at all cost. Instead, find a licensed/bonded reputable contractor. He also poses as an inspector, buyer beware!! Be sure to check criminal backgrounds also.

Nice family owned business, had everything I needed for my dyi. Recommend it!! Ask for Emanuel.read more

I highly recommend Emanuel's. We received three quotes for new carpet in our home. This was the…read moreonly company which didn't pressure me into making a decision on the spot. He was also the most affordable. His daughter works in the office and was always friendly & helpful. They were also able to install two days later! We decided to support a family business by choosing Emanuel's & we're so glad we did. They did a great job pulling up and removing the old carpet, cleaning, installing the new carpet, then cleaning up after themselves, and leaving the remaining scraps of carpet from the order. We're very pleased with how it looks. We also left them a key & they did a great job locking up behind themselves. We will definitely use them again in the future!

These are good guys, and they sure know what they are talking about. Love my laminate in my master…read morebedroom.

This company is simply the BEST. I'm a former new home sales counselor for a major builder, and…read moreI've been doing business with HCS for almost 35 years. I had the honor of doing business with the father, the family patriarch, so the sons learned from the best. They're professional, competent, and aim to please.

Joey met me up to show me samples and contacted the warehouse for me to see the show room. He was…read morepolite and gave me his time. Unfortunately I didn't use all the wood so did have to return the order, however Joey helped Me with the process and was able to return a partial refund due to a 25% restocking fee the manufacturer takes not him. I would use him again for any future projects.

Joey Jamail or whatever last he name he chooses to use when he needs, took 50% pay and did 0% work…read more I'm pretty sure that's a crime. Then proceeded to tell us that if we take a review down he might refund us?? Do NOT do business with him. He has caused us a lot of trouble and now has taken/stolen our money and did no work. Literally no work done! Read this review and get someone else!!