Unresponsive is how I would describe this company. I talked to them on 10/10/22 to come and give…read moreme an estimate on some rug repair/rug pulling after some indoor foundation work. No call back after talking to the lady who answered the phone. Called again two more times over 10 days and left messages. Still no call back. Finding a carpet repair company turned out to be hard, but most other companies were responsive and said they don't do that work--I respect them getting back to me and I will Not review them. I take exception to The Carpet Specialist who failed to respond to numerous inquiries. What does that say if you hire them and they need to come back? Will they "ghost you?"

I hired them to stretch our carpet and did a pretty good job and did come on scheduled time…read more However, they are dodging me when I requested an invoice. They said they would turn my invoice into the office then they would email me and it's been over a week. I called them a few days later and the lady never picked up and now the phone call goes straight to voicemail. The address listed for this business is an apartment which I believe is illegal to run a business from a residence. I'm assuming they are dodging tax by not providing me a receipt. I really need this receipt as we sold our home and need to provide to the new buyer. I have a couple of stars because they did a pretty good job. I will report them to the BBB for not providing an invoice as well as running a business from a residence. Also I thought they charged a bit high for the amount of work that they did. I would definitely get an estimate and shop around before using them in the future, especially if you need warranty or an invoice.

We used Katy Tile again for another project, and once again, they did an amazing job! We were so…read morehappy with our first experience that we didn't hesitate to use them again, and they exceeded our expectations. The team was professional, reliable, and did a beautiful job from start to finish. We really appreciate their attention to detail and the quality of their work. We'll definitely be calling Katy Tile for our next project!

Follow up and customer service are big issues in my experience. Look around before choosing them…read more They were the cheapest bid - and I guess I now know why. Response: you say you followed up 4 times. Actually, I was the one who followed up 4 times requesting a response. I have the emails with date stamps to prove it. I can post if you like.

As soon as request was submitted, he contacted me right away. I sent request around 8am and by 11am…read moremy carpet was being installed in the room. Super fast and explained everything well. I would recommend!

Jairo and Mario from JGS Carpet Installation took on 2 difficult spots I needed repaired in my home…read moreto prevent trips and falls. They were: a doorway that had pet damage and had been pulled up, and my upstairs catwalk hallway that needed some carpet bulges stretched out. Jairo was easy to get in touch with and arrived early for the repairs. He showed a lot of care in his work and he made sure I was satisfied with the repair before packing up for the day. Both carpet repaired areas look brand new now and match my other carpet areas again. I had put off getting this fix for years because I was worried about price but these fixes definitely had higher than expected value. I no longer have to step over carpet bulges and my door shuts better. I would definitely use JGS Carpet Installation's services again for repairs and if I need new carpet installed I'm calling them for the install.

ABSOLUTELY LOVE!!!!!!!!!!! If you are looking for a company…read morethat provides outstanding customer service and perfection in their work, INSPIRED FLOORS, is your place! I purchased my first home approximately 8 years ago. . .and had my carpet shampooed too many times to count. I then decided to replace the carpet with a different type of flooring. I spoke with Tony, who was sooooooooooooo helpful and followed up with me during the entire process, from beginning to end! My 6-year old daughter and I are absolutely in LOVE with our new flooring. The morning after the flooring was completed, she came downstairs and said, "Mommy, I just love our floors." This new flooring has made me fall in love with my home all over again. I am one happy customer and it's pretty difficult to please me! Tony, THANK YOU!!!!!!!!!!!!!!! You have been instrumental and understanding throughout the challenging process of deciding which type of flooring to choose and assisting me with color schemes. I'll definitely be back - and I've already started referring others!!!

Great work - Joe was very helpful selecting the carpet and the install crew was amazing - very…read moretrusting and respectful

Highly recommended, I had a great experience working with Lone Star Floors. The owner is very…read morefriendly and helpful, my floor looks great and the installation was quick and done right the first time. I will definitely do business with them again and recommend them to my friends.

I have never had such a horrible experience with a company. The associate could not have given me…read moreany less of his time or attention. I called with a simple question, and he hung up on me. When I called back, he hung up on me again instead of taking a moment to address my question. On top of that, I was given an absolutely outrageous quote for a relatively small square footage area. After getting a second opinion for the same type of flooring, I realized just how unreasonable the quote was. Lone Star's quote was nearly **four times the price**. I would never recommend this location to anyone. I've been to other Lone Star locations and have always had great experiences, so I understand they are individually owned and operated. Unfortunately, this particular location was by far the worst experience I have ever had.

The initial flooring and installation was fine. We have a warranty that will cover a damaged…read moretransition piece. We have approval for the repair. Empire needed to order the parts, but did not and sent workers out with mo parts. I called to r/s and was told the parts were out of stock but I could go to home depot and get something "close enough" that they would replace. What?!? What's the point of my warranty? I was told the parts were ordered AGAIN, but i would have to call back to see if they arrived. 2 weeks of calling, leaving messages, being told some one will get back to me and nothing. No call, don't know if they have the part. What a complete joke this company is. Don't waste your time and definitely not your money

Update July 2026: The powder room tile is cracking. This flooring was installed by Empire Today,…read moreand I expected it to last much longer without issues. I'm disappointed that the tile is already showing signs of failure and would appreciate having this addressed under the warranty. I'm hoping Empire Today will stand behind its workmanship and help resolve the problem promptly.

Shawn made the whole process experience pleasant. He is very knowledgeable and gave remarkable…read moreconsultation when coming to do measurement and estimation. The selection at store is tremendously huge. The best part is watching installation by García and his crews. They are very meticulous in details, cautious at demolition and well cleaning after they are done. They respect their job, always puncture and very considerate when working around my home to always ask permission politely. The only word I can sum up is simply PROFESSIONALISM. Pictures really don't do justice than in on site in person.

I had vinyl tile flooring installed by EZ Floor last November…read more In May of this year, there was a toilet leak, and I contacted Rudolph to request a repair. However, I did not receive any follow-up. In June, I noticed that a small, fingernail-sized piece of the vinyl tile had come off. The area appeared to have been repaired previously, but it had come off again over time. I visited the store in person on July 11 and spoke with Rudolph again to request a repair. Unfortunately, I still have not received any call or follow-up regarding the repair. I understand that issues can sometimes occur after installation, but I am very disappointed with the lack of follow-up and customer service. I hope EZ Floor will improve its post-installation service and communication with customers.

Nice family owned business, had everything I needed for my dyi. Recommend it!! Ask for Emanuel.read more

I highly recommend Emanuel's. We received three quotes for new carpet in our home. This was the…read moreonly company which didn't pressure me into making a decision on the spot. He was also the most affordable. His daughter works in the office and was always friendly & helpful. They were also able to install two days later! We decided to support a family business by choosing Emanuel's & we're so glad we did. They did a great job pulling up and removing the old carpet, cleaning, installing the new carpet, then cleaning up after themselves, and leaving the remaining scraps of carpet from the order. We're very pleased with how it looks. We also left them a key & they did a great job locking up behind themselves. We will definitely use them again in the future!

great service and honest opinions on how to address the leaks. I've had two pipes leak and called…read moreBotello for both issues. i'll be a repeat customer

Great experience with Efraín. He was punctual, friendly, and clear about what needed to be done to…read morefix a toilet. I found the price reasonable and the service excellent. It was also easy to schedule the appointment, the person was very quick to respond. I'm very happy with Botello.