I have been putting off ordering carpet for the past 6 months. Our carpet was ruined when we had a major pipe leak in a small section of our house. I had tried shopping around several places like Lowe's and Home Depot but I really wanted a top specialist in the flooring industry hoping I wouldn't have to pay top dollar. After seeing an advertisement with some Spring rate specials, I decided to setup an appointment with Empire. My sales rep's name was Adam, and he showed up with a polite and professional demeanor. After we chose a nice grade of carpet and took measurements, I began getting worried about the price. Interested enough, it fell close to my planned budget. What's even more interesting is that he still found more ways to save me even more money, so I still ended up being below my budgeted costs. That is not just for the carpet, but included new padding, installation services, and 5-year protection plan. I'm am very grateful for Adam and his professional work, and I highly recommend customers to give Empire (ask for Adam) a try! I'm a very satisfied customer. read more

Had a rave review for the sales and handling along with the presentatio. Agreed to the terms and everything was fine until installation and find there was a computer error and wanted me to pay an additional $1900 to complete my home which was one the original contract. Breach of contract salesman admitted error and they fail to make it right new computers and apologies but my house left incomplete. Very dissatisfied with their service I recommend you do not use them and have the salesman print the floor plan. This is resulting in legal actions. Do not use them unnecessary headache. read more

Empire Today - Transition error - Carpet Installation Near Me

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most frustrating company I have ever worked with. Management would not speak with me concerning a problem encountered. They hid behind their contractor to pass along messages. Very poor customer service. read more

Update: started in October and just completed today March 10th. Still horrible work and customer service. read more

Empire Today - This is how they did the Hollywood Runner! Carpet doesn't even match. But as you can see the installer didn't know what he was doing. - Carpet Installation Near Me

Do not use this company. They couldn't deliver the chosen flooring for one room. We picked another which we were never provided costs for. Took forever to arrange the install. The installers were great but are subcontracted out. Our carpet took over 3 months from the first scheduled installation to actually have to have it redone. They never provided any information for the flooring that had to be changed in our dining room. No call backs and we are left wondering what happened. read more

It started from the sales person, Joe White, all the way to the installers. What great customer service I received. I was very well advised as to the right choice of tile, I replaced my carpets with LVT. Service was completed as promised, price was within my budget and my floors look so very beautiful. The installers were super nice, spoke good English, courteous and cleaned up after themselves. Great experience all around. read more

Sales person left off part of my room in the contract. After going back and forth, it was added to my job at no cost to me. The contractor left trash at my house, damaged my grass by leaving leveling concrete in it in SEVERAL spots, got concrete on my couch, left the bar codes on the baseboards, broke my water hose AFTER turning my water off (and it was off from 6pm to 8:30am the next day). Floors were left dirty so you couldn't tell the dirt from the install to check for defects. read more

We took several bids for floors to replace our carpet with laminate flooring and finally took a bid from Empire. Our salesman Joseph laid out a plan and told us several things that were questionable at best. I had a stroke 8 years ago, and the right side was affected. I walk with a cane, and my wife was very concerned that the floor be level. We both made it very clear we needed the floor to be level. We pointed out there was tile under the current floor. Joseph's response was, "With our underlayment, the floor will be level." We paid the deposit and scheduled a day for installation. They came and installed the floor, just not as promised in the conversation but in the contract. The contract is about 15 pages long, and we missed it. We raised concerns about the uneven floor, 3/16 of an inch with a ¾ threshold, multiple times, and when the installer returned, we asked if he would install this floor for his own parents given my disability. He replied, "No." Empire's plan was to charge me an extra $661.00 to do it right. I wish I would never have awarded this bid. read more

Sales person left off part of my room in the contract. After going back and forth, it was added to my job at no cost to me. The contractor left trash at my house, damaged my grass by leaving leveling concrete in it in SEVERAL spots, got concrete on my couch, left the bar codes on the baseboards, broke my water hose AFTER turning my water off (and it was off from 6pm to 8:30am the next day). Floors were left dirty so you couldn't tell the dirt from the install to possible defects. read more

I requested an in home consultation and they sent Jason Bagwell! What an amazing experience! Jason took his time going over all the details on how the company works, finance options and installation process. He was def not a pushy sales guy. He listened to what I wanted and presented options that would fit my budget and needs. Empire floors has a great products and good selections to fit all needs. I was really impressed ! Pricing is very competitive and they will try to work with you to get you where you want to be without sacrificing quality! read more

From setting up the appointment to completion of the project this has been a great experience. Butch arrived on time, was friendly & very thorough in his explanation of the products. He helped us pick out a floor. I got cold feet & switched my mind but he went out of his way to make me happy. Excellent job. Gabriel & his team did a great job on estimating how long it would take to complete the project. Their workmanship is fabulous. They took the time to match up the lines of the 2 different tiles perfectly! It was very impressive. Overall, this was a great experience. A company who says & does what the say they are going to do is rare now days. Thank you, Butch, Gabriel & the entire team. read more

Our quote included the stretching of the hallway at the top of the stairs when they installed new carpet in the main floor Master Bedroom. The estimator got verbal approval from manager and included the stretching in the special notes of the bid. Once the new carpet was installed we were told that Empire does not stretch older carpet and basically, "now that we got your money, too bad, so sad". Very unprofessional and seemed like a bait and switch for the pricing on the quote. And now the estimator will not return our phone calls. read more

I own rental property in La Porte and renters can be very rough on carpeT. The last two times I've had to replace carpet I've used Empire. They were very accommodating to my needs. They took out the old carpet so I could bring in the painters and pest control people before the they installed the new carpe. I am a very happy customer. They earned their five stars. Next time I need new carpet I know who to call. read more

Had carpeting installed and less than a year out, the carpet is lifting and bulging. Made repeated calls to the company with no response. They said they would email me a copy of the warranty because I'm disputing their decision and still waiting on the documentation. They are refusing to do a re-stretch, claiming I would have to pay additional money for this service. After searching online I realized that there are a lot of complaints against this company. I regret I didn't do my research prior to purchasing from them. read more

After many months, I am still waiting. These people are professionals, but not for carpeting, to scam people. Several managers told me that they will help me. So far, nothing. They left voice messages saying they will help me but actually when you call back nobody answers, never. I think it is the old trick of a dummy extension. I accepted even to pay for the fix... but not even with that they want to come to fix their mess. I will have to call another company to fix this. After only 2 years, I have to spend more money to change or fix my carpet. read more

Empire Today - Txt message offering to come and fix it - Carpet Installation Near Me

The ABSOLUTE WORST EXPERIENCE in floor covering EVER!!!!!! Keep your floors bare or even with cat piss and sh$t, vomit or even human waste on it before you use Empire!!!! They installed OVER floating hardwood, patched, the installer was giving romantic advice over the phone the whole time, didn't tuck the carpet under the baseboard, left a mess and about 10+ yards of carpet on the front porch! You CANNOT speak to ANYONE other than the CSR that answers the phone about resolution! RUN... DONT WALK AWAY FROM EMPIRE TODAY FLOORING!!!!!!!!!!!!!!! read more

This was my first time using Empire Today and overall my experience was absolutely AMAZING. I had a competent sales lady who helped me to find laminate floors that blended well with the other laminate floors I purchased from another vendor a year ago. I ended up getting floors placed in three bedrooms. At first I was going to do only two bedrooms, yet I wanted to ensure all three bedrooms had the same color floors. I requested during my estimate for the installers to move furniture I had in my master bedroom; one of the other rooms was empty and the second bedroom had boxes I was storing. The sales lady said, "No problem." She included my request for items to be moved on the cost which was rather inexpensive. On the day of the installation, I had a team of three to arrive. The team arrived at 10:00 a.m. They were polite, proficient, and courteous. I had moved everything out of the rooms but told them I would need assistance moving items back into their prospective places. I was again told, "No problem." This time it was spoken by the installer. They had to remove carpet out of all the rooms which was disposed of properly. The job was completed by 2:45 p.m. which included them assisting me with moving things back. They even did a great job cleaning up behind themselves. I was super excited with my experience with both the sales lady and the installers. Here is a little extra note-Empire Today provides financing through Wells Fargo if you do have the cash on hand or don't want to part with it at once. read more

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I was verbally assaulted by Empire Today sales rep. David Hoffman. My father merely declined the warranty option and told David that his price was too high. This led to David telling me "your father doesn't need to act like a pr!ck." I contacted Empire Today's corporate office to request a new sales rep and an apology from David Hoffman. I was immediately assigned a new rep, but never received an apology. Will no longer be doing business with Empire Today. read more

The worst company ever. The installers are decent but you can't trust anything they tell you. There specials are nothing but a scam. I wouldn't recommend them to anyone read more

The product they installed is good, but the (so called) customer service is NON-EXISTENT! Reading Michael H.'s review is spot on! I basically would be repeating the same thing he has said about the customer service! I received an email saying someone would contact me, but I'm still waiting weeks after I received the message. I'm trying to call and have been on hold for 20+ minutes. Since I'm off today, I'll stay on hold until I speak with a human! The flooring they installed is good, but there is a small issue that needs to be repaired or replaced. I would NOT recommend the company for these reasons. And I'm not confident anyone will call me back if I press #1 for them to keep my place in line. I wonder if anyone is actually working! read more

Empire Today - Carpet Installation Near Me

Everything was great! From the sales consultant, Mr. Gary Hickok who guided us through the process and kept us informed along the way; to the installation crew. Mr. Onofre Silva and his crew did a great job with the installation of our luxury vinyl floor planks. Mr. Onofre Silva made very valuable suggestions to ensure a top quality installation; and completed the job ahead of schedule. Thank you Empire Today for a great experience with your company. We will recommend Empire Today to our friends. Tony & Rose read more

They're quick to sell you a product and take your money but it's a totally different ballgame when you have a warranty claim. This is my 5th phone call to have a defect in the carpet taken care of that was installed less than 30 days ago and I've been on hold for over 45 minutes with the service center who is trying to locate someone within the local office. Atrocious customer service. read more

UPDATE 1/27/2023: Still have not received any communication other than individuals reaching out on yelp. The Installation Manager Turk Boyd and Installation Coordinator George Colon have still not responded to any phone calls, last attempt was made on 1/27/2023 at 10:29 AM and 10:30 AM respectively. I have not received any communications since and my project is still not completed and several damages to my property have been caused as a direct result of the company. I am waiting to see if I get a response before posting the extensive damages, but will continue to post contact made by an Empire Today representative through Yelp to ensure that I provide a fair and transparent account of the activity of the company in their communications with me as a customer. read more

Empire today is great. For me everything matters . A Great Service , Quality and Values. And I am happy that Empire today meet the standard For me . I am particularly pleased with the representative they send to my home for quote and installation ( Ms Ana) and her supervisor Ms Niches . They are excellent, they went that extra mile to get me the price and Quality floorings that I want within the budget . I am very satisfied and want to say thank you I Will definitely recommend Empire today to family and friends. read more

Way over priced, stay clear of Empire Carpet. They are out to make a high buck off you

December update. It is done and done in two hours. Looks good except no restroom floor leftovers. So I hope I never have to change it. Family can come in for the holidays. If you use Empire and they do not finish the work, ask them to measure and write it on any order form. Then send it in to a manager to make sure the right stuff is brought the next time. Also, if the sales person tells you we will do contract work, they will not. It's just removal and installation. Communicate this better and customers will be able to work better with you. read more

Empire Today - Completed one room, skipped the hallway. - Carpet Installation Near Me

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Tabitha came over to my house, and as she was quite informative, she was extremely pushy as far as me signing things on her tablet. What I thought I was doing was just seeing my buying potential, when in fact she was signing me up for an $8,000 credit card I couldn't even afford!!!! I had to go and call synchrony bank personally and close that account I didn't even ask for which in turn lowered my credit score!!!! Now I don't know if i will even be able to get any new floors in my home, when my son has asthma and my one year old crawls on my dirty carpets constantly. I am sooooo incredibly upset. PLEASE BEWARE , DONT LET EMPIRE TODAY COME AND SHOW YOU ANYTHING AND DONTTTTTT SIGN ANYTHING! Lesson learned read more

Empire Today - My credit score lowered tremendously after I had to close asynchrony bank credit card I DIDNT ASK FOR!!!!! - Carpet Installation Near Me

Made an appointment for quote between 11:00 am and 1:00 pm and nobody showed. It's bad enough you have to wait around for 2 hours but then to have a no show is completely unprofessional. read more

The installers advised it would take 3 days to complete (Fri-Sat), but they finished late on the 2nd day (830p) and finished in 2 days. I believe they rush the installations and I felt I was rushed in doing my final walk through, since it was about 9p. After they left and waited till the next day, during the day I did find some minor errors, due to what I believed a rushed job because they advised they had another job to do Saturday morning. I believe they should have taken the 3 days to complete and maybe minimize the errors. read more

Would recommend them to anyone. Worth considering for your next job. Just call for a quote, they are very busy, but responsive and cordial!

I had my two bedrooms carpeted by Empire. I gave them a one star because there was nothing lower. Carpeting in both rooms have bunched in the crease. They were all over me when I was purchasing but when I had a complaint, it was like pulling teeth to get a response from them. Needless to say, they weren't interested in fixing the problem. Maybe I expect too much because it has been four years. I can see why they have more bad reviews than good. Brenda J, Las Vegas, NV read more

Empire renamed the floring to in house only product to avoid price matching. Price bargaining similar to a car dealership. Don't waste your time. read more

I wish I could give zero stars. Total scam. We bought their "pet friendly" carpet and had pet stains on it that a professional cleaner did not get out. Our rug was under warranty and we bought the protection plan. They said I did not call them within 5 days of noticing the stain. I am supposed to call every time my dog pees on the carpet? They will never honor your warranty or protection plan EVER. DO NOT USE THEM. DO NOT BELIEVE THEIR PROMISES. read more

This past Saturday I had my carpet installed, initially it was supposed to be installed on Wednesday but due to the weather it had to be pushed back. Although it rained on Saturday, the installers were able to use my garage to cut the carpet and install. They were very professional and got the job done. The only thing I would advise future customers to do is to read, understand, and ask questions regarding your contract because I found myself constantly having to ask Empire "where is that stated in the contract" Overall, I am pleased and glad everything has been resolved. read more

Every piece of this process was easy and professional. Aaron came out to the house, took measurements, and sol us our flooring. Sophia and her team were here a few days later to get things started. Bennie and his team laid the floors & moved all of our furniture to make this happen. I was teleworking in the study while they did every other room in the house. I was able to work while they worked. I would recommend this team to anyone. Great job! read more

Empire Today - Here is the master bedroom as they finished the work. - Carpet Installation Near Me

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Scheduled appointment for installation and then the day of they call to say that they use independent contractors and cannot find the one that was suppose to do the work for my job. When asked why did they have the date and time available in the schedule when the sales person booked the appointment I was told that they had someone assigned but they just had not heard from them. Poor planning and staffing of projects. read more

We bought a new build home and all the rooms came with carpet that we couldn't change before moving in. The rest of the house had LVP. Turns out our floor was discontinued. So I got online made an appt with Empire and had an appt the next day. Eric came out and made the process easy. Brought me samples and went over all of my options for pricing. My flooring is also made in the USA which is a major plus for me!!!! Our crew Joseph and Friket came out the next day on Saturday! They pulled out the carpet and "floated the floors". They came back first thing Monday morning after the floors dried and rock and rolled on the floors. These guys were awesome. I honestly love these floors better than the builder install. The crew was super friendly and were super knowledgeable about what they were doing. Had an excellent experienc read more

We had the entire house carpeted. One week later it started rippling. The padding underneath started splitting they came out and said yeah that was not usual and that they would replace everything then they came back and said no it's not their fault. Whose fault is it!!!!!!!!! read more

I was very leary when I read so many bad reviews. Bottom line is any of these issues that customers have written about can happen with any company..a large corporation or small mom and pop. You as the customer must be dilligent, but humans make mistakes. My previous owner had horrible carpet and I put up with it for four years. I never had the money. I didn't know that I could finance it. I got three rooms done with a nice grade carpet, for $1500. I was able to finance it and have up to four years to pay it off. You don't have that option at small companies. They want cash. I expect to pay it off within 18 months. The sales guy was very nice and not pushy. Carpet quotes appead to be varied on many factors; the measurements, the grade of carpet, etc. I called around to different places and no one would give me a quote over the phone. One guy hinted to me that I was getting a good price. Empire makes it very convenient. The sales guy came to my house late after I was home. They gave me a Saturday appt. I even had to delay my install a few weeks because I had a water accident in my home. They called me and checked in with me. The job was done in about five hours. They even moved all my stuff out of the rooms and took a couch for me that I didn't need, no extra charge. The job was done well and I signed off at the end. Carpet is not rocket science. You don't need and special training. Yes maybe some people got a few bad ones that didn't know what they were doing, but empire guarantees the work. I'm very happy with the service and product. I highly recommend, dont be scared by the reviews. read more

Empire Today - Carpet Installation Near Me

The installers did a good job on the floor but somehow bent the mechanism for a recliner when they moved it out to the garage. The mechanism could not be repaired and needed to be replaced for $500. Empire offered only $150. See the picture below, the footrest is twisted and it won't sit up straight. That was unsatisfactory, but here is where I started wondering if I got a good deal or not. The installers left 4 1/2 boxes of the flooring and a lot of molding. I called to see what the deal was; did I pay for the surplus, did they want it back, or buy/credit it back to me. They said I hadn't paid for it; Empire just sends extra to ensure they have enough. Something isn't right. I don't trust them. The original quote was for $7,000. I offered $6,000, and they said OK. Now I wonder if I should have paid them much less. Beware of Empire. read more