I want to start off by saying that my floor looks great. However, they did not ask us about our schedule, they told us they'd be here working for a week and ended up showing up a week before they said they would. Usually this wouldn't be an issue but we were not yet prepared to have them do work. They had one guy moving all our furniture as well as flooring two stories of my house. This was way too much work for one person. They had him move my over 200 pound solid steel table by himself! He was clearly over worked and when we asked the president of the company, Ms. Sandra, about it she said that he prefers working alone, this was clearly a lie. This man did an amazing job on our floors, he deserves a raise for all the hard work that he did.
Now let's move onto the stairs. We got our stairs done though this company as well. The people who stained our stairs did not use painters tape and got stain all over our freshly painted walls, they even got some on our new floor! They did not stain where the previous lip of the stair was either so it looks absolutely terrible. When I pointed this out to Ms. Sandra she said "No, this looks amazing! My guys did a wonderful job! According to the contract that your husband signed it says that you might have to do touchups afterwards." We reread the contract and it says nothing of the sort. If I was the president of a company and saw that my employees did this bad of a job I would be embarrassed. I'm not even part of the company and I'm embarrassed on their behalf.
If you're thinking about going with Floors Etc. don't do it. They are not worth your time or money and the way they treat their employees is disgusting.
This is my edit after they called me and left a response on Google reviews:
Sandra called my husband asking us to take down the review. When my husband tried to support what I said Ms. Sandra suggested that he "doesn't wear the pants in this family."
I am astounded once again by the lack of professionalism here. I did not want to be too rude in my original review so I left out the fact that Ms. Sandra talked to me like I was a child when I brought up these concerns. And no, I will not take up your offer to touch up my stairs considering that your company is the one that butchered them in the first place. I also do not believe that the man doing the floors prefers to move 200 pound objects by himself. I have a feeling that the only reason there are no bad reviews is because you call and try and bribe people out of leaving bad reviews. read more