On Sunday, August 24, 2025, around 3:45-4:00 PM, we visited the Adidas store at Santa Anita Mall . While inside, my 3-year-old son was holding his father's hand and touched the shoe display rack. The sharp edge of the fixture cut off part of his thumb, causing severe bleeding and intense pain. He cried uncontrollably, and we rushed him to La Verne Medical Urgent Care for treatment. I have attached photos taken after the wound was cleaned. Before treatment, there was heavy bleeding, which was very distressing for him and for us as parents. I am deeply shocked and disappointed that a major brand like Adidas would allow such hazardous store fixtures in a family-friendly environment. This unsafe design not only harmed my child but also poses a danger to other customers. My son has now suffered both physical injury and emotional trauma because of this preventable incident. read more

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They have a minimal selection of Adidas gear; none of which says "California" or anything showing you're buying it here in CA. I just was in the Adidas store on 5th Ave in NYC and they have several of the same t-shirts. I didn't see many items on sale... so you will be paying full price without trading in points in the Adidas app. The service was helpful and friendly! If I'm ever in the area again, I would stop by. read more

Adidas - Display July 2025 - Sports Wear Near Me - Arcadia, California

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My husband and I went in looking for a specific shoe. We tried on a couple pairs and the employee there named Castro helped us out. Castro was patient with us and helped us when getting different sizes. We were happy with the service we had experienced there today! Staff there is friendly and attentive. Shout out to Castro for helping us out and making our experience there a great one. We love this store read more

Adidas - adidas | ADIZERO EVO SL - Sports Wear Near Me - Arcadia, California

Incredibly rude customer service. I came in to make an exchange on shoes I bought in store which were brand new and they would not help me look up the receipt to make the exchange. I had the credit card I used to purchase also. I called customer service and they told me the stores are able to look up the receipt and could help me but the store told me No can do flat out. They have no customer service skills and want unhappy customers. read more

Service: the staff need to improve with their interaction with the customer. Iwas excited to shop in person and the staff greeted me well. It all went down hill after I asked for one of the staff for a shoe size availability and to bring in 2 pairs of the same size. They were looking at me hesitation, but nonetheless they still brought out the the pairs of shoe but they said I cany mixed them together. That was weird. When I looked at both pairs, they were both worn and looked different even thoigh they were labeled the same. One of the staff was lingering around me while I tried on the shoe. I felt uncomfortable its as if i was going to steal the shoe. This is why ONLINE shopping is better than in person shopping because people dont know how to provide good customer service. read more

Called and was given wrong information by store employee that I could return an online purchase at the store. After making the trip, the rep said cannot return and got on the phone with customer service who told me that I cannot return as it's a final sale product (which I was not aware of at time of purchase). Went home and called customer service next day and got the return label. Meaning I got the run around at store simply because they don't want to do it read more

I bought a shoes in Glendale CA and than return it to SAnta anita store. (Store #6566).The store in Santa Anita refund the shoes but not the tax. The employee name Castro & Abby said it will appear on my credit card. However it was bullshit. I have to back and forth to get my tax refund that I am entitled. Very bad customer service. I wish the company will review again this store read more

I went into this location on a whim to buy the slides that I've been lusting after for a few years. I was greeted immediately and my first impression of the store was that it was super clean, and given Covid times it felt sterile somehow, which was very comforting and makes me think they are taking things very seriously. I didn't get a chance to see how they handle large crowds as there were not too many people, so I would be interested to see if they keep a cue outside to prevent too many people from being in the space. But I digress... I walked in and was looking at the slides which were very easy to locate, and everything is merchandised in such a way that it really encourages looking at other things. And I found myself roped into a couple of items. But at the same time it was still easy to find what I went in for. I was only looking for maybe 30 seconds when someone approached me and asked if I needed any help. Sarah helped me and she was very friendly! She went into the back to find a size I was looking for and came out with the perfect match! The icing on the cake was they were actually on sale so I saved about 15 bucks. Super glad I came in and this will be my new Adidas go to location! read more

Adidas - Slidessss - Sports Wear Near Me - Arcadia, California

OG Adidas, great selection and quality sneakers:) Lifestyle wear, keep Rocking the Original 3 stripes! read more

I'm really shocked by the good reviews on here. I came yesterday to exchange the sizes of some shoes that were gifted to my parents and sister. At first the order number / gift receipt wasn't loading and we were told we could only exchange once we found an item to exchange with. Otherwise our options were refund (to person who gifted to us and not present) or STORE CREDIT VALID FOR ONE DAY. The employee said we could have "better" options once we had the order number. When the order number loaded, we were given the same options. My sister ended up exchanging for another pair of shoes but had to pay a difference of $50 for getting ultraboost 22 instead of 21 she received. They couldn't even honor the same price value of the shoe we got originally as a rightful exchange with difference to pay of $10. We went to another adidas store and had zero problems and zero BS "one day store credit." There may be other employees that don't pull off this ridiculous behavior, but they were speaking with the manager on their mics. I'm upset my sister lost money, we should've just gone to another adidas store to begin with. read more

Horrible exchange and return policy. Unable to exchange an item that was not worn for a bigger size. You are better off buying from Nordstrom as the prices are the same. read more

I came today to pick up an order. The online page says they open at 10:00AM so I came at that time, we'll the blonde lady inside told me they open at 11:00AM, whatttt??????? Then why do they put 10 in their website? read more

I hate to give a place such a low rating but it feel like its justifiable. I drop by to exchange a pair of shoes and return my brothers shoes. Drop by register and explained my situation and the cashier got the process going. There was another employee talking to the cashier while they were helping me. I gave them the receipt and the shoes and the cashier seem new cause she kept asking question to her coworker. No big deal I know how it is to be new. After fumbling with the computer for a bit she ask if her coworker could help out with my exchange she said nope and walked off. After about 10 minutes of pressing buttons on the screen she ask for the card it was used to purchase the shoes I gave it to her promptly and ask where is my brother. I told them that I was helping him return it. Then she tells me he has to be here to return. Ends up being a waste of 10 minutes. Great. Then the exchange process of my shoes occurs. Cashier goes off to get my correct size, about 5 minutes pass by and shows up with the shoes. Yay! I inspect the shoes and asked if they were the display shoes? She says no. I go hmm they look dirty and I look at the shoe box and it says Display. She offers that they can clean them up for me. I refused as who know how long its going to take. To exchange the shoes she needs the manager to override the computer. Turns out that employee from earlier that refuse to assist in the exchange was the manager! I get the shoes and they tell me that I owe additional tax on the exchange. At this point i'm already irritated and tell them I have to pay ADDITIONAL for a size exchange? Cashier hurries to tell me to sign and hit OK. I was done. I ask for a bag for the shoes and she gives me the small bag that fits one box and I kindly ask for a bigger bag that will fit both shoes. I spent over 30 minutes waiting to exchange a shoe, and failed to return a shoe. Stick to online, or go somewhere else. read more

I don't know if it's just my luck, but every time I come to this store I feel like the workers are not very helpful at all. Don't get me wrong, there was one worker that was actually "working", I didn't get his name but I really appreciate his help! There was one time when I shop there with a stroller and a wanted to try on something and this Asian girl worker with long hair took me to a fitting room that didn't even fit my stroller! Common use your common sense! Am I going to leave my baby outside while trying on clothes ?! The rest of the team was either chatting their life away or wandering around like chicken without heads. So many people working but only a few can actually help. I love the brand Adidas! Please do something about it management! read more

I've been to this Adidas location many times before but I've never bothered to leave a review. However, during my most recent visit, I was met with excellent customer service and had to put it out there. I ordered UB 2020s at around 2:00 PM that day and on the website, it stated that I would be able to pick it up the same day but it seemed highly unlikely because, by around 7:30 PM, the website said it was still being processed and the store closes at 9:00 PM. I had hoped to pick them up while at the mall with my cousin. I decided to go into the store anyway and I asked the two people working at the front. Instead of easily dismissing me by saying it wouldn't be available that day because I ordered it so late, they were willing to help me! She went into the back and then came out with the shoes and helped me sort everything out! I also had a conversation with the other girl about how Adidas takes a long time to send the order to the stores so I was incredibly happy that I was able to get it that fast. read more

If you are looking for adidas shoes, this is the best place to go to in the entire mall. Shoes that I didn't think would be available, they have it in stock. I was shocked to find the uncaged ultra boost days after it got released. Antonio was extremely helpful and let me try many shoes. From past experiences, the customer service of other works is also amazing. read more

Adidas - Uncaged ultra boost - Sports Wear Near Me - Arcadia, California

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I went in today to exchange some shoes that were bought online with a gift card. We asked a few times if they wanted to see the receipt and the answer was no. When we were ready to finish our exchange we were asked for the receipt after I let them know it had been an online order. After they finished doing the exchange and gave us our receipt. I noticed that there was money due to us, if I had known that I would have purchased something else. Instead they said because it was bought with a gift card we would get an e-card so we would have to wait to get that before using it. If they had told us prior to completing the transaction instead of us having to ask them about it, it would have been a much better outcome. When we asked for the Manager's name, he said he doesn't have to give out the information. I would not recommend going to this store if you need to exchange anything. read more

Terrible employees!! I literally walked in here just wanting to exchange some gifts and no one greeted me or helped me. The employees are either talking amongst eachother or on their phone. REALLY Guys?? I walked around the store for 15 minutes looking like I was confused and still no one said anything to me. Come here if you want to get Ignored read more

Came in today Thursday around 2 PM. The store was very tidy there was not a lot of people. Employee approached me quickly to see if he could help me find any size I wanted. I picked out a couple shoes and tried them on but unfortunately they didn't haven my size. The guy was very helpful and suggested I order them. Overall great service, will be coming back. read more

One of your employees stole a pair of shoes that we brought in to return. He claimed they don't have the item in store so he'd have to create a label and return it to Adidas and they will exchange it for another pair. He provided a fraudulent FedEx label. There was no movement on the package so I followed up with corporate and they told me to call the store directly. I called the store and your manager Abby denied ever receiving the shoe despite me walking into your store and surrendering the pair in exchange for a return label. The return label expired because they NEVER sent the shoe back to their warehouse so they can send me a new pair. I'm out $84 and your store is denying it up and down. I've now opened a case with DCA and BBB for further investigation and for the camera footage. I will also be filing a police report against your employee. Unbelievable that this happens in your store and you have managers covering it up. read more

Here to give a huge shout out to Tiffany for thinking on her feet and scoring me a pair of multi-colored Ultra Boosts! They were completely sold out of my size in-store (welp... no surprise there). Thanks to Tiffany's quick thinking, she managed to find my equivalent size in men's online and placed the order for one of the last 4 pairs that were in stock. I couldn't believe it! My shoes arrived 5 business days later and I'm so glad they fit. Thank you, Tiffany! read more

Adidas - Notoriously ultra hard to find pair of Ultra Boosts - Sports Wear Near Me - Arcadia, California

I love Adidas products but this was my first time at this store location and it was not a great experience. Two young women were working and I was the only customer in the store at that time. I walked in and was not greeted by either of them. They just carried on their conversation and continued to chat amongst themselves for the entire time I was browsing in store. This is not satisfactory customer service considering I was the only customer in the store at that time. So strange. read more

Love my Adidas gear. Stocked up on shoes and hoodies. Great Customer service. You can tell that Adidas takes good care of their employees. The associates were very knowledgeable and took their time showing me and advising me on the items I was interested in. read more

Was helped by Anderson, I think that was his name! He had braces, but he didn't look that young! Hopefully that's his name, but he was super helpful and had great customer service. Very knowledgeable about the products and really patient. I just recently started running so I really wanted the ultra boosts that everyone has been raving about and it feels like I'm running on clouds. Great ankle support and cushion. Really excited to break them in! Can't to grab some more running shoes from here! read more

Upon hearing my complications I had with the store manager Viv (Vivian), the Adidas general manager Raymond reached out to us and gave us his entire attention on the matter. He took care of our situation, made sure we were taken care of and went above and beyond to make things right. Big thanks to him! Also big thanks to Erick, Antonio and Sandra for their great service that they provided! They were able to help us out with all the questions and getting the items we wanted. Antonio was very helpful with processing my transactions and even spent his own time to make sure we were taken care of before leaving for the day. If you are looking to make some purchases on this store, ask for them to take care of you! If you have to work with their store manager Vivian, beware with returns in general, she may give you a hard time for brand new items as soon as you leave the door. But make sure you put your concerns out there and reach out to Adidas if something doesn't seem right. read more

The sales person Rienna is such a liar, she lies in front of your face without shame!! Do NOT shop at this store!!! Terrible customer service! Store Manager Vivi is the rudest person I have ever seen. U can't return $120.00 shoes, which are display shoes they sold to you! They accuse you wore them instead! The story is: I am a BIG lover of Adidas, and I spent hundreds of dollars there. On Memorial Day weekend, I went shopping for running shoes, Rienna helped me with the pure boost x training shoes, I tried on several pairs, and finally I decided to take black color, but I'm not sure about size 6.5 or 7. She told me they only have size 6.5 in store, so I tried on 6.5 and walk around in the store to see if it fits. I feel a little bit tight but not too tight. Rienna suggest me that maybe I should order size 7 online. I was like it sounds reasonable. Then Rienna told me that the size 6.5 is the last pair(display shoes)in store, I was like for $120.00 shoes, who wants display ones, I'd rather order both sizes online instead. But she insists that if if size 7 fits better, I can return this one. I thought maybe she really wants to get the credit on this sale, and she helped me with several pairs, then I decided to take her advice. After I returned home and received my size 7 shoes, I found out the size 7 fits better, so I decided to return size 6.5. However, UNBELIEVABLE things happened! Store Manager Vivi refused to refund, and she accused me of wearing them already, I told her it's display shoes, and people tried them on in store and walked around like I did, of course there's dust on soles. And come on, everyone can tell the difference if there's wear and tear! And I was really upset and I promise and swear to God, I only tried them on at home on carpet, that's it! And she was really unreasonable and rude and careless about a loyal customer of Adidas! The second day, I cleaned up the sole and went to store for refund again. This time Rienna was in the store too! I was so happy to see her bc she is the only person who can prove the shoes are in their original condition when they were sold. BUT in front of both me and the store manager, RIENNA said she can barely remember! I was furious and I felt really pity for her to sell her souls for sales credit Of course I ended up no refund again! I spent 2 hours writing this review, because I feel Adidas is my favorite brand, I really don't want these unqualified employees to ruin its brand image! I will definitely file complaint to the headquarter too. Even though I don't refund these shoes, I need apology for accuse of refunding worn shoes! It's like liers don't apologize, instead accuse others of lying! It's ridiculous! Do NOT shop with these people, go online or other locations instead! (Pics uploaded, u can see even shoelaces are not open, and no wear and tear obviously!) read more

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Went out of my way to come here and return a pair of $220 shoes that my bf ordered online only to be told "it's ILLEGAL" to return if im not owner of the credit card used to purchase the shoes. Which makes NO sense because just the week before i was able to return my online purchase without showing id or credit card-- at the citadel adidas location. Its not like my bf paid in cash and Im asking for a cash refund..literally they just need to scan the barcode and the money reverts back to his credit card, so WHAT AM I GAINING FROM THIS. Anyways, I asked if there's anything at all i can do (have my bf send me a photo of his id, cc, get him on the phone etc.), and the guys like, "no unfortunately its illegal." UGH. So i left. The next day, im thinking about what happened and it still makes no sense to me, and so I call the store and asked again if there's any way they could make an exception and let me return the shoes. The guy says, yeah no problem "i guess we can make a one-time exception so you can return the shoes for him." UHHH, WHY COULDNT U DO THIS YESTERDAY?!?!? now i have to drive back to the store, waste my time and gas, when all this couldve been easily avoided if they had let me return the damn shoes yesterday. I never write reviews and i do not plan on returning to this store even tho i said yeah ill stop by later today lmao so im basically just writing this to rant because im petty af and i now hate this adidas store read more

After much contemplation and waiting, I finally decided it was time to retire from my 2016 ultraboosts. My husband and I both bought Ultraboosts today, and Eric was so awesome with helping us get sizes and explaining different styles. He probably ran back at least 10 times!!! Thanks for a great shopping experience, Eric!!! read more

Do not waste your time at this store. I called in ahead and spoke with John to see if I can exchange an online order for a different size ultraboost. They said sure we'll even hold the shoes for you but you need to come down within an hour. It's a 40 min drive for me without traffic When I get there the size they held for me they was sold to someone else and told me to try .5 bigger because it fits snug anyways.... well good thing is that it did fit me well. However that's some bs thing to pull if someone knew their size. Now I tell them to go ahead and exchange it, then the guy tells me to wait because he needs to check with his manager to see if it's okay. The manager ended up saying no and there's nothing he can do about it. I told him you said over the phone it was fine, he said sorry nothing we can do, try contacting adidas online.... read more

Hands down, my favorite adidas store! I've visited plenty adidas locations and this store by far has the best customer service. I've never gone in and have someone not greet me! I visited this store this past weekend just to browse and it just so happened that the alpha edge 4D was released that day! I was a little iffy about them at first but decided to try them on since my bf was trying on a pair. Antonio was the one helping us out and he's always so helpful whenever we visit the store. ok back to the 4D, this shoe is super comfy and looks so good on feet. My bf and i couldn't pass them up so we both got a pair. Also copped a pair of white Pharrell's that someone returned. Antonio helped us with the transaction and made sure everything ran smooth from start to finish! Shout out to Antonio and the rest of the adidas crew!!! Outstanding customer service as always!!! :) read more

Is it normal for adidas sandal to break at insole (toe area) with less than one month wear? Showed the breaking area to store personnel, was told that sandals have been worned, need to contact customer service 800-982-9337 # is forever repeating " your call will be answered in the order received" Also there is no online customer service So the conclusion is --call it bad luck when received bad bad quality Adidas sandal --Adidas does not stand behind its own products as Adidas made it so difficult for customers to address their quality concerns read more

It's a Pleasure every time I come in to the store! Also had trouble with returning online orders....a lot of them at once; the managers and employees there were helpful and patient with it. Thanks a lot A-team read more

My favorite Adidas store! All the employees are sooo helpful. They have the best selection too! Shout out to Kelvin for always hooking it up. I stop by at least twice a month. Love it. read more

I could not find adidas headquarters so I chose a local store.... here's my concern/ complaint: At Christmas time I ordered one $100.00 gift certificate to give to my granddaughter for Christmas. They asked for her email and then they would send it to her on the day and time of my choice. Instead, I gave them my email so that I could wrap it up and she'd have a gift to open. When I received it I saw that they had sent me one $50.00 gift certificate. I received it on Christmas eve so I let my granddaughter know that I had purchased a $100 g.c. and that I would take care of it right after the holidays. When I called adidas the girl researched it and saw that what I was saying was correct but said she had to forward it to another department to take care of it and it would take 7-10 days. A couple weeks later I received an email stating they had sent two $50 g.c. (Why.... when I asked for one ???). I went back through all of my emails....spam.... trash... everything. There was only one. I called them back and and went over everything.... again. They had to forward it to another department too and it would take 7-10 days AGAIN. I sent a complaint to their "contact us" on their websight....i filled out their customer opinion survey... I've done everything I possibly could but still missing $50 !!! Is this a scam??? If I had them send the g.c. directly to my granddaughter would I have even known about the discrepancy? At the very least they have very low standards on how they treat their customers!! Be careful when purchasing gift certificates with their on line stores! Today is February 2, 2018 and I still have not received my 2nd $50 g.c. I have spent so much time on this (each phone call I made I had to wait between 30 and 40 minutes before they answered my cal). I WANT THIS RESOLVED NOW!!!!! read more

Extremely helpful and friendly staff/management . They are beyond accommodating. I'm OCD and had the tiniest snag in my shoes I had bought the day prior. Came in on my break from work, as I work in the mall. No receipt, no box and they exchanged them no questions asked. For this, I greatly appreciate their service and will continue to be a frequent shopper! read more

I wish there was a way to rate lower than 1 star. I had to wait 1 hour for them to look at my returned shoes, and after that they said I've worn them even though their display shoes are dirtier than my returned shoes. This place needs to be closed down and be under new management. They don't know how to treat customers correctly. read more

I don't shop Adidas very often, but when I do, it is this location. They have a lot to select from, and their employees are helpful and assist you with patience. Shout out to Eddie. He was very helpful and courteous. The store is clean and organized, unlike the Citadel location. read more

One of the adidas stores I shop at. I have never had any issues here. The workers are friendly and have even gone as far as called other stores for me to find my size. I have gotten lucky here and been able to grab some women NMD shoes here. read more

Always greeted with a friendly staff. Eric, Kelvin and Joanne we're all great and helpful with sizes and recommendations.

Came in here about two weeks ago with a pair of Women's ultra boosts to exchange them for a different size, and one of the managers told me that he couldn't do the exchange. I did not have a receipt, but the shoes were brand new, in a box, and he still refused to exchange them for me. He claimed that they were bought else where. So, I called Adidas directly and they refunded me the price of the shoes through a digital gift card. I went today (9/24/16) to use the digital gift card, and this time they couldn't process my gift card because their "system was down." Employees, and especially the managers, will do nothing to make their customers happy. Customer service and their "system" are in need of major improvements. I don't plan on ever coming back here again. read more