My wife and I stopped by Dick's today, browsing through several different departments…read more We hadn't planned to make any purchases, however when walking through the sneaker department, we were approached by a sales representative, Dylan, who greeted us with a very friendly smile. He asked whether we were looking for anything in particular and immediately offered to assist. My wife explained that we were just browsing, but also said that we might be interested in a lite weight sneaker for me. Dylan explained that there were several good options in different brands and offered to assist. He was so nice and helpful that we agreed to see what's available. Long story short, Dylan took the time to show us several different brands and types, then worked with us on size, width, styles and colors. We inquired about the availability of Velcro as opposed to standard laces. In response he showed us a special shoe lace that quickly secures a sneaker with minimal effort. Dick's has such a wide ranging selection of sneakers which had previously discouraged us from taking time to sort through all of the many options. If not for Dylan's friendly and professional assistance this would likely have been just another fast pass through the department. We very much appreciated his assistance without a hard sell or feeling any pressure to make a final decision or immediate purchase. We purchased New Balance sneakers, Lock Laces and a tee shirt. Date: 12/7/25, 3:36PM, Store: 932 Trans: 9702 Frankly, this was equal to the best customer service that we've experienced anywhere we shop. Will return to shop for my wife's sneakers shortly.

I tried to give Dick's Sporting Goods the benefit of the doubt, but their customer service is…read moreterrible. I asked an employee for help finding an MLB baseball, and he rudely just pointed over there before going back to what he was doing. I was still completely lost on where to find the item, so I decided to leave. I ended up buying the baseball at Big 5 instead, where the customer service was excellent. I'm not going back. I would prefer to go anywhere else.

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

The employees and vibe are so crazy different from when I first shopped here last year…read more Last year, I just started hiking. Every employee at this store was super helpful, friendly and welcoming. They really motivated me to get on more trails. This year, it seems like literally every single one couldn't be bothered. The guy who was helping me with the backpacks couldn't care less about my questions. He walked me over to the bags, then just left me in the middle of a question, and I had to figure things out for myself. Then when I got to the counter, another guy looked even more unbothered. What is going on? Maybe I'll have better luck at the Glendale store.

As a first-time customer, I couldn't be more impressed -- and this definitely won't be my last…read morevisit! The service and product were truly 10/10. I had a tight deadline for a surprise gift, and Erica went above and beyond from the very beginning. She was incredibly kind, responsive, and thoughtful throughout the entire process. She patiently answered all my questions, offered great suggestions, and helped bring the perfect design to life. Erica made everything feel so easy and stress-free, and her "let's get it done" attitude was exactly what I needed. I'm so happy with how everything turned out and will absolutely be coming back for all future custom projects!

We needed some new business shirts on short notice and Erica came to our rescue once again!! She's…read moreso wonderful to work with! I stopped by with the shirts we wanted to use and some ideas and in less than 10 minutes we had a rough idea planned out! By the end of the day, Erica had emailed me the designs and they were PURRFECT!! Our shirts were ready right on time and we were so impressed with their new material for the logos - much more breathable and no longer requires the light background - we just love it!! We brought our own shirts in but they also have shirts available for extra cost - as well as other items like hats, backpacks, jerseys, mugs and more! Their prices are excellent - quality is excellent - Erica and other staff are wonderful to work with - can't go wrong here and we'll definitely be keeping all our business shirt needs with FSP!

They have a minimal selection of Adidas gear; none of which says "California" or anything showing…read moreyou're buying it here in CA. I just was in the Adidas store on 5th Ave in NYC and they have several of the same t-shirts. I didn't see many items on sale... so you will be paying full price without trading in points in the Adidas app. The service was helpful and friendly! If I'm ever in the area again, I would stop by.

On Sunday, August 24, 2025, around 3:45-4:00 PM, we visited the Adidas store at Santa Anita Mall …read more While inside, my 3-year-old son was holding his father's hand and touched the shoe display rack. The sharp edge of the fixture cut off part of his thumb, causing severe bleeding and intense pain. He cried uncontrollably, and we rushed him to La Verne Medical Urgent Care for treatment. I have attached photos taken after the wound was cleaned. Before treatment, there was heavy bleeding, which was very distressing for him and for us as parents. I am deeply shocked and disappointed that a major brand like Adidas would allow such hazardous store fixtures in a family-friendly environment. This unsafe design not only harmed my child but also poses a danger to other customers. My son has now suffered both physical injury and emotional trauma because of this preventable incident.

Sarah is the best! I was feeling pain in my feet after walking 1 mile so I knew something was…read morewrong. We did a thorough scan and Sarah helped me figure out the perfect shoe for my long walks. I purchased a pair of Brooks and it was delivered to my house in less than a week. I can walk for miles without feeling any pain. Thank you, Sarah!!

Friendly and such a cool place to shop at! If you're looking for a specialty shoe store that…read morefocuses on running, then a Snail's place is your spot. They have a pretty cool machine that detects how you walk in order to recommend the best shoe for you. Prices are a bit high, but it is definitely recommended to pay a higher price for a quality shoe for your comfort. I ended up getting a pair of Altra Running shoes, after exchanging some Hokas that weren't the best fit for me. There serviced here is definitely professional, and I will be back in the future for new shoes.

I didn't know this place sells A LOT of different high end sports brands. My friend had a pass and…read moreasked if I wanted to go so I said sure why not. It's always been near me but I never thought to go. I ended up buying another pair of Prana pants in a different color than I already had. Also a couple sun shirts. With the discounts they were reasonable prices. When checking out, they give you a few vouchers to get in again which is nice. The fitting room was closed when I went for some reason so I had to buy some items without trying them on. Ended up having to come back to exchange a size and it took a little bit of time and a few higher ups to call others to get my stacked discounts maintained. I'd come back if able to again.

I love this store!…read more 60% off sale is currently going on, and the selection of merchandise here is AMAZING and of excellent quality--great value for your dollar. Employees are extremely friendly, helpful, and very welcoming. The store is always kept spotless, fully stocked, and well-organized. The merchandise sold here ranges from t-shirts, jackets, and sweaters to tennis shoes, boots, caps, belts, dog collars and leashes, ice chests, socks, etc., so much so that you'll want to buy one of each item and color. Shopping here is ALWAYS a fun and positive experience.

Minus 3 stars because whoever is the sales associate at the front of the store hardly greets people…read morecoming here or selectively greets who they want to smh. 2 stars because this is a convenient location and I sometimes stop by to browse when I come to this mall to see a movie. But then again, they have better upkeep of clothing selection when buying on PacSun's website and I get free shipping with the John Galt brand so I'll mainly stick to buying online for clothing pieces I like. The customer service here and at most PacSun locations needs to be greatly IMPROVED.

Great vibe, staff was really helpful, Michael helped me out a ton, helped me find the right size…read moreand wash of Jean that fit me the best, gave me recommendations on how to wear it and what to style it with, he was incredibly helpful and friendly and super knowledge about fashion

Miles is such an amazing Sales Associate, He is so accommodating staff! Highly recommended. I…read morewill always shop on this shop. Thumbs up!

Staff Myles help us out ordered the shoes we wanted. Friendly and assisted us look for the right…read moresize. Great exceptional service!