I went in on 8/23/2022 to get seen for a contact prescription, was told I would get my prescription when I let them know the loaners worked. I called in on Monday, I requested the prescription be mailed to me since they could not email to me. On Thursday, I still had not received the prescription, I was told the Pasadena office did not have stamps and they were not going to be approved to be purchased until 9/1. Unbelievable ! This office does not have a stamp machine, petty cash in the office to go buy stamps when they run out??????? read more

My mom has been seeing Dr. Davis for a couple years now he's great ! They've got her vision to a stable point with some needed surgeries and now it's just maintenance we are so beyond great full !! read more

Most useless place ever don't go you will regret it. They will make your eyes worst then it is and they are after selling their drugs with tons of side effects. read more

My wife and i moved to Pasadena a couple of years ago so I contaced Accuity to have my annual checkup. They discovered cataracts in early June 2024 and recommended cataract surgery. This began a series of appointments in preparation for the surgery. Unfortunately there were a couple of appointments that were a complete waste of time. First, I showed up for a pre-op appointment with the surgeon and was told he had resigned that day so a new appointment had to be made for several weeks later. When I returned the technicians put drops in my eyes and they weren't supposed to so the surgeon couldn't take the measurements for the new lenses. Again another appointment had to be made. When I came back and met with Dr Wainess and we finalized my suregery I was told the surgery scheduler had quit that day but I would be contacted by someone to scheudle the surgery. Over the next three to fout weeks I never got a call even after calling on 3 different occasions. I subsequently gave up and found a new doctor in Burbank and have already had one surgery and have another scheduled for next week 12/19/24. To this day I've never gotten a call or any kind of follow up from Acuity or Dr Wainess. TERRIBLE TERRIBLE TERRIBLE patient care. If you want to sit in a waiting room with a packed room and be treated like cattle then this is the place for you. read more

I would not recommend them. Their system is all messed up. They have no clue what they are doing. The girls are nice but the communication between the Dr. For surgery and the people in surgery at Arcadia have no clue what they are doing. So I got there for cataract surgery after a nightmare getting my Dr. Cardiologist to get the clearance to them on time. They hooked me up to IV in the bed drops in my eye and all ready for surgery. Then they come in and say we can't do it because my bmi is to high. So my weight. Seriously they knew that from day one. So why hook me all up. I was so pissed and frustrated with them. I don't trust them to even do it know. UGH. It's ridiculous they should have known my weight before they hooked me all up. So mad at them. read more

Many thanks to Dr Bedrood, she is an amazing specialist!!! Also, want to mention Kathy, thank you for solving our small issues with a pharmacy and being so lovely and kind to us :) read more

I am being seen by both De. Chang and Dr. Bedrood. I am extremely satisfied with their services and great attention to details. The office staff works like a clock. Everybody knows what to do and when to do it. None of them needed to be prompted. Gone are the days when I needed to wait the whole day just to complete procedures. With Drs. Chang and Bedrood, I will be out and done in less than an hour. This medical group deserves more than 5 stars! read more

I recently went to this place earlier tiday, as referred by my Rheumatologist, & I had an excellent experience! The office was impeccably clean, all of the nurses & staff were very friendly & professional, including the Opthalmologist herself. I appreciated how they saw me almost immediately after I arrived, there was practically no wait time. And the equipment they have is very high tech, a step up compared to previous clinics I've been to, which makes the exam process smooth. This place is wonderful! read more

I cannot say enough about Dr. Sahar Bedrood! I presented with an acute eye problem, and thanks to her prompt clinical decision and care, the condition improved very quickly. She is not only thorough and competent as a physician, but also genuine and patient-centered. I needed to make a switch to a new rheumatologist, and she volunteered to email her old rheum colleague about taking me in as his patient. Treating my eye condition is her speciality, but thinking about my overall health as a specialist is above and beyond her obligation, and this simply shows how genuinely good she is as a person. Office staff are very friendly, and the front desk Cathy is very quick, competent, and great at what she does. She was able to get me a next-day appointment given my acute eye condition. I really cannot thank Dr. Bedrood and the staff enough. They are truly a good team! read more

Got a referral to this group from my Optum PCP after my normal optician found issues with my eyes and referred me to an ophthalmologist. Acuity sent me texts with links to fill out paperwork prior to my visit. The night before my visit they switched me to an optician. When I arrived they denoted they never received my paperwork. They seemed to have lost the paperwork from online that I filled out and lost the optometrist findings I had faxed to them prior to the appt. Front office was blasé about the snafu and said oh your data goes to corporate and not us. Once there I spent a total of 2.5 hours waiting to get less than 3 minute with their optician (Linh Ho) who rushed thru her cursory exam. Ms Ho didn't want to hear about my underlying conditions (that I knew could affect my eyes) and dismissed me promptly saying see your PCP. She did not allow for questions. She called me a borderline glaucoma case and told me to schedule a follow annual exam now that they had a baseline. She said my normal optician needed to update my prescription and she would evaluate my glaucoma suspect condition from now on. She smuggly said you go to your other optician for glasses but I'll manage your eye health (as if I wanted to continue this unpleasant experience). She inferred that my normal optician made a mistake on the eye prescription but as she talked I could tell she was confused regarding which was my good and bad eye. I tried to correct her but she wasn't listening to me. I was repulsed and just wanted to get thru the appt. I decided that I wanted someone else to monitor my eyes. Since I knew I was going elsewhere I decided to ask for a copy of my scans. The front office wouldn't give them to me or let me photograph them at the time of my visit. I had to sign a release, told I'd have to wait 15 days to get a copy of my medical records mailed to me. I would also have to pay 25cents/page for my records. I went back to Optum and said I wanted a referral to any other eye center to continue my eye monitor and I'm getting pushback. It looks like Optum has an agreement with Acuity. That's probably why Acuity can treat their patients so badly. I am getting a 2nd opinion with another group out of pocket. It's $300. Well worth not going to Acuity ever again until I get another group to monitor my eyes through insurance. Geez. read more

I'm writing this review on behalf of my mother that is a patient of theirs, she is extremely satisfied with the care and survives they provide. This eye group has gone above and beyond in helping her out. They have great customer service and are always ready to answer any questions you may have. I highly recommend them to anyone. read more

Don't even bother by going there !!! The staff is very unprofessional and aside from feeling that this clinic is open to make money you will here the staff tell you they don't care ! AT a patient CARE Facility ! I came to this facility as a check up for my mothers eyes which we initially got referred to to get a new prescription glasses to find out she had dry eyes and the condition needs to be treated before getting a new prescription so it would be accurate. After getting it treated we came back to the clinic for a check up and to get a new prescription. To find out that this clinic dose not do a check up and a prescription in the same day. When we where told other wise on the day we made the appointment. However when we asked a copy of are old prescription which is on file the front desk refused to give it to us and when I asked to speak to a supervisor she stated that they don't even have it on file when the doctor had checked it and showed it to me on the computer minutes ago ! But if we put that aside and talk about the GREAT costumer service that they have you will be amazed at the young guy with white hair yelling at an older lady to put on her face mask ! And when we explain that she had medical condition he said he " I do not care and she could put it on or leave ! " And when asked to speak to the supervisor/ the facility manager she could care less and demanded it to be put on. To add icing on the cake. This clinic will give the same appoint to several people so it will become a first come first serve and you will have 5-7 people ahead of you and once you are in you will not see the doctor especially if it's a check up you will see the Tech and be asked to wait out side for the next thing before you finally get in to see the doctor and if you look around it's happening to everyone around you, and when you finally see the doctor for the five minutes that you need 3 hour have passed. This place is no worth you giving your money to or your insurance money to because they don't care about you eyes but only your money and believe me you will see it and feel it. Worst clinic I've been to. read more

The worst customer service I've ever experienced. I am pleased with Dr Davis , he was able to operate on my dad a few weeks ago and I have no complaints on his work but the staff working for him is the worst. I've communicated numerous amount of times to the staff with help I need with a form their office needs to fill out and they never return my call as promised. I drove to the Pasadena (I live an hour away) location to pick my up paperwork that should have been filled out per previous conversations I had with their coordinator and never was. She doesn't care to call customers back to communicate or remember arrangements she's made. The communication has always been terrible with this location. They really give you that "we don't care about you" feeling. The worst part is the person whom I spoke to never called me, she passed the buck to other staff to tell me what was going on to avoid me. I feel as if I'm being avoided each time I call. I have left her voicemails and still have not heard back from her. It's extremely frustrating. I work in healthcare myself and I could never imagine not caring for my patients or helping them with paperwork they are not familiar with or at the very least communicating with them and not ignoring them. The staff is also extremely unhelpful and unwelcoming. I cannot believe these people are employed at such a well known eye group. It's disappointing and makes you never want to return. read more

Excellent place to take care of your eyes. From front desk started Then the Doctor Sahar she is Very professional and her entire staff too . Excellent. read more

Dr. Bedrood is an amazing specialist. I have glaucoma and have seen many doctors that have given me less than positive help with keeping my vision. But, when I found Dr. Bedrood at the usc eye institute she gave me such hope and confidence that I will maintain my vision as long as I follow her prescribed treatments. She is kind and informative. She put things in a new perspective for me and turned what I thought were negatives into positives. I enjoyed her so much I followed her to this practice. Acuity was very efficient. No long waits, no sitting around for hours. We were in and out with all the treatments done in a fraction of the time it's taken at other drs offices! Definitely recommend!! read more

My mom came down here and we have never experienced such rude representative literally yelling and with a rude aggressive ordering audited in front of everyone a room full of patience and he made me feel uncomfortable and embraced around everyone in the room because he was yelling to put on her mask ( if he would of asked nicely we would definitely put the mask on), my mom is 60 so she goes to the doctor often and she's never experienced such demanding rude behavior and the dude told my mom he doesn't care that she's a Patient and dose not care about her condition and she could leave with a loud aggressive tone, we Immediately called the supervisor Sindy was no help, not just rude and unprofessional but unpleasant and inconsiderate about her associates behavior against My mom he didn't not resolve the issue ( the issue was with the guys Attitude) We been asked Numerous amounts of times to put on masks and never had a issue with following the mask mandate rules but this guy yelled at my mom in front of everyone and embarrassed me just because he's unprofessional performance in communication with customers) read more

When you call this company you always get the answering service from a call center, they have no clue about anything and are useless. I had my first appointment this morning, when I get there the waiting room is full so I ask if there will be a long wait, the receptionist tells me no, just a few minutes. I fill out the paperwork and wait, 20 minutes later I ask her what is the delay, she tells me the doctor is delayed by another half hour . What? you could not tell me this when I got there? I left. This is another factory where nobody seems to care about anybody's time. Their motto must be : Just fill up the schedule and let them wait... ... no thank you. read more

Dr. Michael Davis is a great eye doc.. he gave me a second opinion that was really helpful after I received a rather scary first opinion from another doctor who was part of the Cedars network. It's a bit of a drive for me from West Hollywood, but worth it! read more

As a patient/client, the staff are unwelcoming and unresponsive. I was told that they would send me a copy of my eyeglass prescription several weeks ago and still have not received it. I had to pick it up after not receiving it for over a week. The doctors treated me with indifference, and their explanations were far short of helpful and useful. read more

I started seeing Dr Tom Chang probably a decade ago. I developed a macular pucker in one of my eyes that he has been monitoring through the years. He explains what is occurring in that eye and monitors it very thoroughly. He is very easy to talk with and doesn't rush through the office visit. So far the eye is stable so I haven't needed to have surgery. If it ever comes to that, I have every confidence and trust in Dr. Chang's expertise and skill to correct the problem. I also see Dr. Sahar Bedrood who is my ophthalmologist. She recently performed a cataract procedure for me and the result is I now have 20/20 vision in that eye. Dr. Bedrood is very easy to talk with, explained the procedure in detail, answered my questions which helped allay my fears and anxiety about the procedure. She, like her colleague, Dr. Chang, is a consummate professional. She's awesome!!!!! I would recommend both of them without reservation. Their support staff and techs are also highly skilled and professional. A special kudos to Kathy who keeps that office humming like a well-oiled machine. She's the best. read more

I've been seeing Dtr. Chang for many years and I am very happy w him. I started seeing Dtr Bedrood a few months ago, so far so good. The front desk lady, Kathy, goes beyond her call of duty to make you fell comfortable. Love you!!! read more

On 9/25/2023 I checked with my health insurance provider, Blue Shield of CA, for Ophthalmologists in my area and was told that Dr. Reid Wainess at Acuity Eye Group at 100 E. California Blvd in Pasadena would accept my insurance. I called Acuity on 9/25/2023 and they verified they would accept my insurance after me giving them my insurance ID number and waiting on a long hold. They made an appointment for 10/25/2023 to see Dr. Wainess. I was willing to wait a month even though I'm have vision problems from cataracts on both eyes. At the end of the day on 10/24/2023 I received a call from Acuity Eye Group in Pasadena from a woman who explained she was canceling the appointment I had in less than 24 hours that I had waited 30 days to receive because, she said, "we don't take your insurance". They waited a month to tell me they didn't take my insurance (after having been told they did take it when the appointment was made) and the woman who called was extremely rude. It's not a life and death situation but it's very unprofessional and nasty to treat patients with such little regard. read more

Very kind and respectful staff members. Very professional. Dr Weiness is extremely patient and kind. One thing I must commend them on, they keep a clean good house. The women's restroom was sparkling clean. A big PLUS+ in my book. Thank you Kathy for your endless smile and the above and beyond help and care you extend to all of the patients. See you soon! read more

Thank you yelp users for helping me find Dr. Sahar Bedrood. I was afraid to face an obvious cataract. Dr. Bedrood not only compassionately calmed my fears but conducted a seamless surgery. I couldn't be happier. Dr. Bedrood is one of a kind. She is extremely competent, understanding and up-beat. I highly recommend her to everyone. Thank you, Dr. Bedrood. Also, the staff in the Pasadena office are also very nice. Great experience. read more

I've only been here twice but they Are very cordial they greet you with a smile All the staff explain each procedure prior to it being done. I do wish they would let me know about dialation of my eyes prior so could get a driver as oppose to wearing those strange glasses.. Over all I do not feel blind sided read more

Great staff ... Very attentive. Everyone was informative and the doctor was beyond great ... She gave me a step by step as to what she was doing as well as my results... Definitely do recommend read more

I've had a tremendous experience with Dr. Chang and Dr. Davis. Both of them are amazing with their expertise in eye examination. Next, the staff at Acuity Lasik Center was extremely pleasant and wonderful. Leah Robles, Dr. Chea and their colleagues are very helpful and gave detailed instructions on how to care for post-op eye surgery. Dr. Kouchouk did an outstanding job in his surgical performance. I truly feel that I got the best treatment in the world by your staff. Again, I sincerely appreciate all the service provided by your team. Thank you. read more

Once again this place is really good they really care about you and your eye health all the employees that work there are super fantastic very professional and compassionate I don't know how that office would run if Kathy wasn't there this is the place to go if you have any eye concerns whatsoever I highly recommend this place read more

Took my wife there for an exam and we had to leave. The place reeked of some god-awful fragrance, setting off my wife's asthma, making my eyes burn like hell. The guy behind the desk was too busy texting to help; that, or he didn't care. The doctor was sitting in the back, obliviously checking her smart phone. My wife dished them on yelp and received an email apologizing; saying the staff and the scent was addressed, to please give them another shot. Interestingly, her yelp review has disappeared. Yelp needs to stay impartial and let people write the truth. In short, we found an excellent doctor with an incredible staff close by. read more

DO NOT SEE "Dr." Kim the optometrist, her and the woman in charge of billing on that side of the office are complete scam artists. Actually they are really bad at it, so I take the artist part back, they are simply scammers. Came here to see the ophthalmologist and they were great, went back to see the"other side," and it was like crossing over to hell. They made a big stink about me not having insurance, I do, they wouldn't give me my prescriptions, instead they told me to come back for a "fitting," and in the meantime they'd solve the insurance question. I've been wearing the same brand of contacts for a very long time, so I don't need a fitting, but I was a new patient so I acquiesced. The day of my appointment I called to make sure everything was good to go before I went in, and was told my insurance does not cover the exam for contacts, so I owed them $110. I told them they were completely misinformed, and offered to contact the insurance company myself, on their behalf. I also, let them know I wouldn't be coming back. They said they needed to look into it, and would call. When they did they told me to please come in, and offered me what they said would be many free contact lens samples. I let them know I didn't need anything free, and just needed my prescriptions. They told me to please come in, they'd have my prescriptions, and that the two appointments for my exam/fitting would cost $52 billed to VSP. I informed them I would not be buying any glasses/contacts from them, due to the strained nature of our interactions. I was assured that was not an issue. When I got there they informed me I would not get my prescriptions, or be seen by "the doctor," unless I bought contacts/glasses from them, reiterating the exam was $110. Every person I spoke with kept asking me, "what happened," which I found rather bizarre. How would I know what was going on with their disfunction? I phoned my insurance from their offices, afterward they reiterated what they had previously promised over the phone: a $10 dollar co-pay, my prescriptions, a fitting by Kim, and a bill sent to VSP insurance in the amount of $52. When I saw Kim, she asked me, "what happened?" It was a like a strange gas-lighting, but to what end? She like the woman who does their billing, sorry I can't remember her name, claimed to have free lens samples over the phone. Kim said, she would meet me at the front desk with lens samples. She never did, and I never received any samples after being promised them by both of them that day, which is absolutely 100% okay, I just find it bizarre that they kept offering them, with no follow through. Was this some kind of poorly thought out bait and switch. I did receive my prescriptions that day, and a much less friendly attitude from the lady who does the billing after claiming over the phone, she just wanted to make me happy. I found it all so very strange. All the assistants, and front desk people were very nice, and professional. And I would never have written this review, despite that experience, if it was not for what came next. I called my insurance company weeks later, and was told nothing had been filed yet. No problem, I figured I would just have to check closer to the end of they year so I could seize my benefits before they roll over for the new calendar year, just in case. What happened next is why I am posting this, Drumroll please: I got a bill in the mail for a fitting in the amount of $110. Here's the kicker, the day I returned for this so called, "fitting," Kim looked at my eyes, zero times. Told me to try on some contacts, zero times. Carried out any kind of exam/fitting, zero times. Did anything related to my eyes, zero times. What fitting? Clearly they said whatever they needed to say to get me to come back into their offices, so they could apply some pressure to get me to buy glasses/contacts from them, and/or pay them $110. I understood that by the time I left that day, but I just let it go. I don't know why they thought such brazen tactics would work. Does it work on others? Are there people who would have caved and paid, people who could be talked into what is surely inflated prices on their contacts/glasses? Stay away! At best they are just unorganized, and clueless! However it could be much darker than that, they could be preying on a predominately older population, some of whom have a foreign mother tongue, which makes them even more vulnerable. My heart breaks for those people, who I doubt can afford it, but who don't know any better, when confused by their nonsense. Please don't be bullied by them like they are trying to do with me, just know this place is a weak SCAM and STAY AWAY! read more

I can't get because of a work related injury and was very satisfied with the service. Dr. Bedrood explained what my injury was, the treatment and prognosis very well. The staff was friendly and down to earth. They were busy but you could see they cared about each patient and to the time to "talk" to each person they dealt with individually. I would recommend this place to anyone looking for excellent eye care and customer service. read more

First and foremost...the staff was overly helpful and friendly, as well, positive. I suffer from dry eye and it really takes over my daily life. Dr. Kouchouk made it an easy and painless process and gave me the answers I was looking for. A lot of the time, I feel stressed by going to the doctors. Dr. Kouchouk knows I try a more holistic approach and that's the route we explored and went down...so I can now have relief, finally!!! Thanks so much to all of you!!! read more

Acuity Eye Group - Pasadena - Eye exam - Optometrists Near Me - Pasadena, California

Heres the truth! They have brilliant doctors and helped me with a little of my vision issues. However, I spent cash, lots and lots of cash because my insurance would not work. I spent over 16 thousand dollars in less than a year. My insurance was activated and went retroactive. I asked them to go back and bill for my previous procedure's so I could recoup some of that 16 THOUSAND DOLLARS. Their BILLING DEPARTMENT IS AWFUL. They do not return a single phone call. EVER. I have received one check for 1313.00 out of a possible 16 THOUSAND DOLLARS. They told me they sent another check of 2400.00 but they sent it to the wrong address. I've not seen anything and even though I call and even drove to the office in Pasadena, they dismissed me and said "I'll have them call you within 24 hours".. THAT WAS 3 DAYS AGO. Find another eye doctor if you care about your money! They do not care and will not respond! I wonder how aggressive they would be if I owed them 16 THOUSAND DOLLARS? read more

Couldn't have had a better experience! I recently had a minor eye infection, and Acuity was able to get me in *same day* as a first time patient to be treated. The office staff gals were exceptionally nice, and Dr. Bedrood was incredibly warm-hearted and knowledgeable! Also, they were playing Megan Thee Stallion over the speakers in the waiting room, which made me feel right at home, lol. Really wonderful facility with a great team, would highly recommend! read more

Dr. Sahar Bedrood is just amazing! She is an incredible eye surgeon who came highly recommended to my husband and I. Dr. Bedrood is so compassionate and kind and takes her precious time to inform you of all your surgical options. Upon entering the office you are greeted by one of the sweetest kindest receptionist I ever met "Kathy". She and the entire staff make you feel like you are part of the Acuity Eye Group Family. My surgery was so successful I can see things I have never seen before. Everyday is just an incredible new experience. The best thing about getting old is Cataract surgery! read more

Dr. Tran and her staff is the real deal! I felt welcomed from beginning to end. Professional, polite and very pleasant. I enjoyed my experience. I look forward to my next appointment. Thank you. Five Stars read more

They have several locations depending on your needs. They have been very friendly and accommodating! And I very much appreciate their expertise! read more

I would rate my one and only visit here as terrible. The front desk staff was insanely rude and the doctor was dismissive of all of my questions throughout the 5 minutes that I saw him. I wouldn't plan to waste my time here again and then today I came across this... https://www.justice.gov/usao-cdca/pr/eye-doctor-group-physicians-pay-665-million-settle-allegations-they-submitted Not only are they inefficient, they just settled a 6.3 million dollar lawsuit against them for fraud. read more

Everyone of the staff and Drs at Acuity Eye Group has been very thoughtful and knowledgeable. They really care about their patients!

So far so great! Was our first visit (I brought my father) - little to no wait, very kind and attentive staff all around, and a doctor who takes time to listen and explain, and cares to accommodate a patient's needs and timeline. My father is scheduled for a procedure with Dr. Bedrood and I have full confidence it will go great. Will update once it's done! read more