I want to give a huge shout out to HILDA at the Acuity Eye Contact Center! I called because I saw the eye doctor a month ago and had not heard back regarding my referral to an eye surgeon. My insurance told me that they never received an authorization and I was so upset .. cause I'm in pain from the Lacrimal Cyst. I finally got a hold of "Hilda" and she went above and beyond her job.. got a hold of the doctors office, the actual doctors assistant.. explained what happened and within one hour LIZ called and said they are sending a new referral to Dr. Tao and will call me when it's approved! .. Thank you to HILDA AND LIZ (of the Fullerton office) for their excellent customer service and truly making my day!!! read more

This place is a mess. Our appointment was at 2 PM and we waited over an hour just to get called back, then another hour before the doctor finally came in, and she barely spoke to us for a minute before leaving. Total waste of time. The front desk girl was unbelievably rude and clearly not trained. The woman on the right kept insisting she couldn't find our insurance, but after I pushed back, the girl on the left found it immediately. If one person can do it in seconds, the other has no excuse. It's unprofessional and shows how poorly this office is run. This wasn't a one time issue either. This was our third visit, and every single time we've waited around two hours total just to see the doctor for barely a minute. That's not a scheduling issue at this point, this place is just consistently slow, disorganized, and disrespectful of people's time. I wouldn't come back here and I wouldn't recommend it to anyone! read more

My once a year check up to see an ophthalmologist. I've seen two other doctors from here before. My last visit they were not that nice but this time they were friendly and had good bedside manners. My nurse she was really sweet she took all my tests before I met with the dr. I parked out front and you have to take the elevator up, but was a pretty quick visit. Did some tests and they dilated my pupils so that made my eyes really sensitive after that for some reason, but was able to drive home alright sort of. I was really blurry, dizzy and nauseous and felt like I needed to lay down when I got home so I did and took a nap. Never happened to me before after getting dilated, maybe this week has just been a bit much on me but I appreciated their kindness and the Dr was friendly too, I like how clean it is and they had some cute Halloween decorations up everywhere too. Was a little busy but not too bad, was out of there in less than an hour. Thank you for being friendly and kind. Have a beautiful day be kind to all your patients :) Aloha read more

Acuity Eye Group - The new Dr was nice this time - Ophthalmologists Near Me - Fullerton, California

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I got an emergency to go check my eyes right before Thanksgiving. Thank God! They let me in and I checked eye vision as well as Cataract by Dr. Diana Bandak. The staff are all friendly, very attentive. Especially my doctor Bandak was so attentive, checked my eyes in details. I couldn't see anything that day w my old glasses. As soon as I had a new prescription then I went to my optometry to ask a new pair of glasses. I tested right away my new glasses late night and I felt much better. I was waiting for 10 hours since I had eyedrop by the eye doctor, I could see almost back to normal at night. Not flashing, not blurry, just clear to see the headlights, street lights, and traffic lights. Thanks a lot for the great treatment. Thanks! All the staff and my doctor!!! Pros Service: 5 stars Price: insurance co-pay only for me Parking: park in the parking structure w validation from the medical office about 2 hours. I strongly recommend this eye group. read more

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Waited 8 months for cataract surgery. Still waiting with no date for surgery. They say they're busy. Then don't take anymore patients because you're putting the ones you have at risk of many things. Find another eye doctor, and save a year of your time. read more

What the actual disaster this place is. I amde an appointment in August for November 13. Having trouble seeing and pain in the eyes. They called yesterday to confirm and i said yes i will make it Today i went in just to be told they don't accept my insurance. They made me wait 3 months to let me know that they don't accept my insurance. Reallly I still can't believe the unprofessional behavior.save yourself and don't go there. They dont care for the patients and their time. Oh God i am so frustrated read more

Acuity Eye Group - Appointment confirmation - Ophthalmologists Near Me - Fullerton, California

Hello people. I rarely take the time to write a review but this office truly deserves a good review. Well, I had a great experience at this eye care office. The staff was courteous and professional. My wait time wasn't long which I appreciated. Then I was THROUGHLY examined by Dr. Diana Bandak who made me feel very comfortable and well cared for. She took her time to examine me, ask me questions and listen to my replies. I must say I was pleasantly surprised that she has great bedside manner because most doctors want to give you a quick checkup and just rush you through. After the exam I was taken to eyewear area to choose my glasses and the welcoming woman there was very kind and respectful too. She took her time with me and made sure I was content with my choice of glasses, and I didn't feel rushed at all. So overall I give this eye care office FIVE stars. read more

Took my dad to get his eye checked today and the optometrist Dr Bandak was super nice and patient and the lady Vanessa who fit my dad's glasses was well beyond exceptional about explaining and answering questions. Ms Vanessa took the time to go over even the smallest detail and was patient through the whole process. Thank u for a wonderful experience :) read more

Waiting time is too long. Staff are OK but not friendly. As a patient, I feel that the doctor is in a rush and didn't spend enough time to ask questions or listen to my concerns and always lost track of what my issues are. read more

Staffs had a very bad attitude on phone and in person. Always full of people in the waiting areas. Lousy and Irresponsible clinic. Strongly not recommended!!! read more

My experience was good. Thanks especially to the person to the left of the front desk as you walk in. (I'm sorry I don't remember getting her name) But she patiently helped get me through with my insurance when my health coverage said I wasn't active. Thank you. Everyone there is very courteous and professional. Thank you to all staff and personnel. read more

Dr Bandak is AMAZING!! I've been stuck using steroid eyedrops for years - every time I tried to get off them, my eyes would get red, swollen, light sensitive, and sticky with gunk. She started me on new drops that deal with the inflammation, but don't have the side effects of the steroids. I'm finally free of steroid eye drops for the first time in YEARS!! I'm seriously thankful that she thought outside of the box to help me with my chronic allergic conjunctivitis. read more

Dr was amazing, but unfortunately my significant other was supposed to be prescribed medication and it was never sent to the pharmacy. That was on Tuesday. Today is Friday and it has still not been prescribed. It's ridiculous because we have called everyday since Tuesday and keep getting the run around (from the office and call center). Today they told us that they "notified" the doctor via sticky note and she still has not put it in. So from 9am this morning till 3pm right now it still has not been placed. I get being busy and all but this Dr stated she wanted to see him back in a month to see how these drops will help over the month that he takes them. If he does not receive them today (Friday 8/1/25) that means he will go the weekend without them. Now leading to us having to call back again Monday and waiting longer. So he will have missed 1-2 weeks out of that month (that she would like to see how they help) without these drops. Completely unacceptable and bad patient care. I have worked in medical offices for years and currently work in a hospital. If a patient needs something and I say I will get it taken care of, I do that. Even if I have to constantly remind the Dr. without being called by the patient. Get it together and do your job. If not then get out of patient care because you clearly have no business in it. Regardless if it's the fault of the staff or Dr. it should be taken care of promptly. read more

Been 3 years since my last review... nothing has improved. The wait time to see the doctor is still ridiculously long. They need a better scheduling system. read more

I was self-referred to this office because I found them through the CalOptima/ Medi-Cal Provider Directory website. I was promised by the front desk when I made my appointment that the doctor would accept my traditional (non-HMO) Medicare and anything billable to Medi-Cal as payment in full/Insurance Only, as I am long-term unemployed I have no personal income, and if they were not able or willing to do this for me I would have kept calling different offices until I found someone who would. This promise was reiterated when I arrived for my appointment, and once more again when I was leaving the office following my visit with the doctor. That was three times that I was promised that the doctor would indeed see me as insurance only, payment in full. I was also promised the doctor could/would evaluate me for symptoms of thyroid eye disease, which was the only reason I made the appointment. Both of these promises were LIES. I am being billed for services, and I was not even seen nor evaluated nor treated for the possible thyroid eye disease diagnosis as I SPECIFICALLY requested. Turns out that none of the physicians in this group is specialized enough to evaluate for thyroid eye disease. And, so, I was also promised to be referred to another different ophthalmic medical specialist physician to evaluate me for possible thyroid eye disease, yet I am still waiting for 2 months and after two additional phone calls to try and get this information. They still have not even given me a name of the physician to whom they promised to refer me. I used to work in healthcare. I worked for a specialist ophthalmologist surgeon, and a large group of general surgeons. I did the front desk, I did medical assisting, I did office scheduling, I did surgery scheduling, I did insurance billing and authorizations. I know how this stuff works, which is why I was so careful in my requests. This office was the most abysmal horrible experience I have ever had when seeking Medical care. Do not use this Eye Medicine Specialist Practice unless you get EVERYTHING that you require, request, and expect in writing beforehand! read more

I would highly NOT recommend this place. They are overbooked and literally unreachable via phone. Their hours of operations on Google says 4 pm, Yelp says 4:30, and they will accept appointments way after that. I initially went there and saw Dr Tran who unfortunately has left. He was a lot more caring, taking the time with his clients, and not making them feel rushed. But even then, they are almost always running behind and my first appointment with him over 5 years ago, I recall Dr Tran ran over an hour or so behind schedule! Recently I went in for my annual check up and get contacts and the lady doctor, don't recall, was incredibly unprofessional making sure I knew they only have a certain amount of time to see each client, and she was over an hour late too! And then had no idea what my prescription was which sent a frenzy!! I was in the office for over two hours before I was even done! They all seemed stressed out and frankly highly incompetent. And then there's their phone!! No one picks up! And I get a call back days after I leave a message! Overall, incredibly frustrating and annoying! If you want to save yourself a headache just by waiting over an hour to be seen, I highly recommend you to go elsewhere!! read more

The lobby was packed when I came in to get glasses on a Tuesday morning, but the great staff here demonstrated professionalism and high efficiency. The eye exam was divided into 3 parts and I didn't wait for more than 15 minutes in between each part. When doctor Henry Tran did the detailed exam for my eyes, he was very patient and communicative. After that Vanessa helped me with choosing my glasses. She found out my insurance doesn't say it cover lenses and frames. I told her my primary doctor told me it does so she had to call someone to confirm. Eventually they confirmed that the insurance will cover everything and I'm grateful for her effort. Before I left the place the front desk asked me if I needed to validate my parking ticket which was very thoughtful. Thank you guys for making a doctor's appointment so pleasant! read more

BEWARE of this place! Incompetent optometrist gave me a horribly inaccurate prescription. I left 5 messages at their office that were ignored. AVOID this place! read more

I had a great experience at Acuity Eye Group. All staff members were friendly and made my appointment efficient. The moment I walked in, I was greeted by Elizabeth. Since it was my first time at the office, I had questions about insurance and parking validation, which were all answered. I was moved through each stage of my appointment quickly yet was informed of what was going on at each stage. Janet and Alfredo, who took care of the initial scans before the exam, explained each procedure and answered all my questions about the tests. My exam was with Dr. Tran, who thoroughly explained my results and provided clear recommendations for next steps I should take to take care of my eye health. read more

Going to Acuity Eye Group was a positive experience. The entire staff was pleasant and polite. However the reason I am writing this review is to particularly complement Sarah. Sarah helped me choose my new glasses and was very efficient and good at her job. When I had last visited your office two years previously I had been in with my husband who died shortly thereafter. Returning to your office made for an emotional day for me. Sarah could not have been kinder or more patient. It meant a lot to me that she made the process easier. Please recognize that this truly mattered and was a valuable gift she shared. read more

If you have another insurance option, I'd try that first. The doctors are fine when you see them but who has over two hours to wait?

The front office staff was rude and talked over me. I went into a room with the initial young lady. I told her the chair was broken and there was nothing to support my low back. I asked for a pillow or another room with a working chair. This young lady acted as though she was scared of her shadow. she came back and said I would have to sit in the broken chair. I walked out. read more

Do not waste your time at this place. My first visit to the clinic took over 2 hours for a typical eye exam for glasses and contacts. Personally, I've never had an exam take more than 1 hour. They did not carry my brand of contacts that I prefer which was not an issue and after my initial visit I decided to try a different brand which they were offering and order a trial pair of the brand I prefer. Two weeks later the trial contacts came in and they contacted me via cell and left a message to schedule a follow up visit. I have tried calling their office directly and the 24/7 call center. It does not seem like they have any competent employees able or willing to answer the phone. I have now been on hold for over an hour on two separate phones (as I'm writing this review) If you need things done in a timely manner do not bother trying to get seen at this eye group. read more

Be careful before you go to any location of this Acuity Eye Group. My daughter went to Fullerton location on July 22nd 2021 for eye and contact lens fitting. Before she leaves they always take payments or copays. She paid with credit cards.Now after almost one year they are sending her statements that she still owns balance. I am so glad she paid with CC, otherwise she has to pay again. They keep billing again and again even though we told them it was paid. My wife went to the La Palma office and she paid with cash. Unfortunately we cannot find a receipt. Now they are sending us a statement after one year that we did not pay. read more

Took my 80 year old father in for an eye appointment and I have never experienced such disrespectful and rude staff, the optometrist didn't bother introducing himself and treated my father as if he was stupid ( he is a retired surgeon). I am a physician as well and having. experienced this type of bedside manner gives clinicians a bad name. Being that he didn't bother introducing himself, it is hard to say who our optometrist was, but I hope someone from this office identifies him and gives him some basic customer experience lessons. Shame on this team for treating their patients this way. No one deserves this treatment especially the elderly! Id be happy to answer any questions this practice might have to improve their patient experience... read more

Incompetent staff. Impersonal doctor! Dr. Culotta has no personality. He never talks to me. I can't say anything nice or positive about him. On my last visit I asked every person I came in contact with to call in a refill of my prescription. I spoke to three people. I clearly stated which pharmacy. Nobody called it in. I called back to the office. A week later STILL nobody had called in my Rx! I give up. I'm done with Acuity Eye Group! read more

Dr. Henrry Tran gave me good impression when I visited his office at Acuity Eye Group in Fullerton first time for following up my cataract surgery late January 2023 and second time early February 2023. He went extra steps to check my eyes beyond cataract surgery following up. He is very responsible and really cares about the patient. He is patient and explained about my eye condition in details, and also provided educational information for caring my eyes. It is important for me to be able to trust a doctor and feel that I can rely on him or her for my health. Dr. Tran is one of these doctors. read more

Unorganized doctors couldn't care less about older patients' needs. Rude staff. Took my mom there twice and regretted both times. Bad experience all around. Avoid this place at all costs. read more

Had an appt for cinco de Mayo. Arrived early and was told there was no appt yet they called the night before? The receptionist with attitude change the appt to June 2. Again we arrived 20 mins early and with the same attitude was informed they were on time and no worries. Over an hour later still not done. The staff all have attitudes and exceptionally poor customer service. Plan to stay over 1+ hours. In good faith I could never recommend this office to friends family or even enemies. read more

Great service no wait staff extremely polite. Very clean and doctor very professional I will be coming back read more

We have been waiting for our appointment for over a month and just recieved a call that appointment was cancelled because Dr is going on vacation. If a doctor is taking a vacation a common courtesy to his patients is to plan ahead and not make appointments for that time. This is the second time different Dr that this has happened. We planned our vacation around previously scheduled appointments so now we would have to wait an additional 2 months to see the Dr at this office. I asked to speak to him or have him call me I was told he doesn't speak to patients. What???? I was then hung up on. Needless to say we are getting a new Dr. No longer interested in using Acuity Eye Care I prefer to find a Dr that treats his patients with more respect. I have received a call from the director of Acuity Eye Care and appreciate that she took the time to reach out and try to make this right. She offered to work out a scheduled appointment and apologized for the inconvenience. Thank you Christina read more

I have never been to a medical office that has no communication. Took my mother for an appointment. Our first two nurse were very nice. When we called for back to see the doctor, we were not introduce by names. All doors were open no privacy. Doctor did not introduce himself. Dr. Was going to perform an eye ultrasound and MACHINE/SOFTWARE WAS ACTING UP. Dr and his assistant seem they were having a bad. Please don't show it we notice it. My mom got two injections. First one he did not use gloves. Once Dr left for the second injections, he quotes" bye" and left the room. We were not give after visit instructions,there was no plan, no COMMUNICATION. Not satisfied with todays appointment. read more

This is my second time going there and I haven't received nothing but excellent service. The staff there is very polite and professional. I have been seeing Dr. Henry Tran and I can say that I am very please and satisfied with the eye care I have received from him. He is very nice and straight forward which is something you want from a medical profession. I highly recommend this medical office to anyone who is in need of seeing an eye doctor. Thank you for very today read more

Pros: Receptionist was nice and inviting. New patient process was easy. The waiting and testing rooms were all clean. Each employee made sure to sanitize the equipment in front of you. All the employees were friendly and smiling when they greeted you. The doctor was so nice and very informative. He was extremely thorough with his testing. It was a pleasant appointment. Best part, they gave me a sunglass shade to put behind my glasses. I havent worn sunglasses in years because of my bad sight, so this finally allowed me to drive home wearing some shades! Con: Parking on 1st floor was pretty tight. My husband was waiting in the car and when other cars were backing up, they almost hit my car a couple of times. Not a lot of space between both sides of the parking lot.. Conclusion: I would definitely come back. The appointment was easy peezy! read more

The front desk staff was not friendly when you ask question, not helpful and looks like she hates her job today her name is Ali according to her when i asked her name. Very inconsistent with records and not to be able support her answers. I hope these doctors like Dr Morgan knows about how incompetent the staff at the front desk. Its not a good service. Disappointing. read more

Took my mother in law to this place, and just so you know if you only speak spanish do not come here they will treat you like you dont excist!!! The staff is rude and they pretend like they dont speak spanish just so they wont respond to your questions. The doctors just want you to leave right away they hardly even answer your questions and they dont even look at you they just base themselves on what they see on their screen. The place its self looks nice but its not wort it. Do your selfs a favor and go somewhere else!!!! read more

I went with my father to Dr Culotta. We waited 1.5 hours and he spent 3 minutes with us. He diagnosed my father wit wet macular disease and gave him a shot of Avastin. This was on a Friday and it was a long weekend with Mon a holiday. My father got an eye infection with a very red and inflamed eye. Using Avastin comes with risks including loosing your eye and there were lawsuits, knowing that puts a lot of stress on the patient. We went to the Emergency after the infection as no doctor was available during the weekend including Dr Culotta for an in person consultation. I guess because I gave Dr Culotta a bad evaluation next time we saw him he was not answering one of my question I had , my father was experiencing floaters after 5 weeks from the injection. He looked very unfriendly and unprofessional to me. And he did not want to give my father any more injections even after I told him that I read on the internet that standard treatment is one year shots for wet MD. read more

I came bc I needed to get a lump on my eye checked out. The receptionist were really nice and very friendly. The doctor that attended me was also really friendly . They answered all my questions and made sure I was good to go (: read more

My first time there was a pretty good experience. Dr. Tran was fast; yet thorough during my examination. He was nice enough to educate me on contact lenses especially for first timer. And, answer all my questions. Though, I do not appreciate the, I believe, it was the optometrist in training bad mouthing me when I was uncomfortable and struggling having something on or near my eyes next door. It was unprofessional especially when I was being nice enough to apologize for the struggle. This place has extremely thin walls. Luckily, the optometrist that was shadowing her was there to help me get it done by teaching me some techniques to distract me from being afraid. read more

This place is very professional and the staff is friendly. I used to see Dr. Chew, but now I see Dr. Renner. I feel like they are looking out for me and my eye health. They are very thorough. I would recommend their group. read more