To: Mercedes Acar - Eyewear and Opticians Dept I want to extend my heartfelt thanks for your exceptional assistance in helping me find the perfect glasses, both clear and sunglasses. Your patience, professionalism, and thorough explanations made a significant difference and left me completely satisfied. Thanks to your excellent service, I know exactly where I will go if I need my glasses replaced in the future. Your outstanding support is deeply appreciated, and I wish you continued success in all your endeavors. Thank you once again for making this experience so positive! Elly Ang read more

I had cataract surgery done in February and March. By Dr. Matthew Kim. I've been in there several times telling them I can't see and they keep saying your eye tests are coming up fine I even had to get glasses which I was told I wouldn't need glasses anymore after paying for the most expensive lenses. But I cannot see to drive being outside watching TV. My eyes are sticky. I put eye drops in them every five minutes and it doesn't change anything. And I've been only told by Dr. Kim that the lens company wouldn't do anything about it because my vision seems fine when I come in and have it checked in the Office. Or it will cost me more money. The truth is, I was not in glasses at all before my surgery the great thing is yes I can see whites very bright now but I can't see everything is a blur inside. Buildings driving is insane and my eye is sticky. I would like somebody to reach out and help me on this situation. Thank you Debra Hayatian read more

I recently had my cataract removed through this office with Dr Igor Bussel performing the surgeries. I upgraded to the extended range focus lens. All went very well, and I'm extremely happy with my vision results. Your in good hands with this office. My family has been using this office for 30 + years. read more

I was referred to Dr. Bussel from following Dr. Hill for quite awhile. I feel at ease when discussing my concerns because he's very knowledgeable about eye conditions and medications. The wait is expected to be 30 minutes to 1hr because they cater to many patients during the day. Place is clean & staff is nice! read more

I went to see Dr. Bussel because my vision has been getting worse now that I am more than 20 years out from my LASIK. I wanted an independent doctor who wasn't owned by the big insurance companies or private equity where I would be treated like a cost burden rather than a person and was very pleased with my experience. The building is unassuming from the outside, but modern and professional from the moment you walk in the door. It was obviously a busy office, but the staff were quick and efficient in checking me in and moving me through the various stations to get a full eye exam. All the equipment was clean and looked new. Dr. Bussel was very professional, personable, and caring and made me feel comfortable that my vision was in good hands. The in house eyeglass shop was very convenient and I got excellent service getting the glasses I needed to get perfect and crisp vision. I will definitely be seeing Dr. Bussel for all my future eye care needs read more

I had my sight restored by Dr. Tayani who did an excellent job but was expensive. I don't feel that I should have to pay for this since it was a mistake on Dr Bussell's part. All he had to do to avoid this mistake was double check the figures he used! he is now ignoring my calls and I am out $13,000! We are retired on a fixed income so this is quite a blow. read more

Brilliant Eye Care (Terry Eye Institute) is a 10+ office. The staff is very professional and the doctors are well educated to cover a large range of eye issues. They are determined to give you the maximum vision your eye will allow. They don't give up on the first fix. They are committed to working with the patient to achieve the best possible results. Dr. Kim and Dr. Bussel are the BEST. You can trust them and the office for exceptional eye care. read more

I have seen Dr.Marcolivio for years. Both my daughter & I have appreciated her kindness & interest in our needs. Recently I saw Dr. Terry for a problem with pain in my eye. Very happy with his help!! read more

Dr. Bussel was in a big hurry. He rushed in, talked over me, and went straight to the computer. After that he grabbed my legs to move them out of the way of the machine, would not answer my most important questions, insulted my intelligence, talked right in my face, and wanted several more appointments to test and diagnose my condition. I went to another ophthamologist, was treated courteously, had all the tests done in one appointment, and was given the results. read more

Excellent experience at Terry & Kim Eye Institute. The office is well organized and the waiting time is not long. It's a one stop lovely place, well staffed in a state-of-the art facility with plenty parking. At this stage of my life, cataract surgery was recommended by the Ophthalmologist on site, Dr. Igor Bussel. I will admit I was a bit worried about having surgery on my eyes. However, the surgery experience at St. Jude Medical Center, right across the street, was very positive. The staff there are very attentive and professional. The cataract surgery was successful and my vision improved dramatically as a result. I was pleased all around with the detail and care given at the Terry Eye Institute. I would highly recommend Dr. Bussel as an excellent choice for cataract surgery to friends and family. read more

Worst staff. Very rude. The ladies sit their and don't care. I waited over an hour to see the doctor with an appointment. Will never go back. Then they say I needed to pay $60...I questioned it and they refunded me. But then I get a bill in the mail a couple of weeks later! I have been calling and no one returns my calls! Also never received an EOB through my insurance so it was never approved. read more

Dr. Matthew, Kim has been treating me for dry eyes and irritation for years, and he is great. Super patient and thorough. Because my active lifestyle does not allow me to switch from contact lenses to daily eyeglass wear (the best solution), he helped me try and find various solutions, including punctal plugs, effective Rx drops, etc. read more

I am so impressed with the staff at Terry Eye Institute! They are very thorough, and organized! I will recommend them to all my friends!

I cannot thank Dr. Matthew Kim enough for literally bringing back my vision after having performed a cornea transplant & cataract surgery. Also, this goes without saying because it is well known, his staff is AMAZING. They are very professional & compassionate in their approach so that you always feel that you're in good hands & cared for. Thank you for all that you do!! All the best, Jennie Dreyer read more

Dr Matthew Kim is the best! I had cataract surgery, and he is always so caring! I felt very comfortable during my pre, and post opt! He also performed Blepharoplasty Surgery, and he made me feel comfortable! The outcome was fantastic! I would highly recommend Dr Kim! Everyone from front desk, picking out glasses, and especially surgery coordinators Sara Jimenez, and Claudia Malagon were so helpful, compassionate! I'm so grateful Dr Kim's office was referred to me! I have referred him to family, and friends! Thank you Dr Kim for being the most compassionate, caring eye doctor I have ever been to!!!! read more

Dr. Kim and his staff were all professional and friendly. They answered all questions and concerns and didn't feel like they were in a rush like some places. You know when you go into a Dr's office and they try to rush you and don't even answer half of your questions. Glad that I found this place. read more

I have been a patient of Dr. Igor Bussel for the last five years. He was referred to me by my previous ophthalmologist who was retiring. I first saw him when he was at UCI and followed him to the Terry and Kim Eye Institute. My experience with ophthalmology has been for decades for ongoing glaucoma care as well as issues with my eyes as I age. I find Dr. Bussel's care to be excellent. He has always been open to listening to my concerns and questions. I feel comfortable speaking with him and he provides workable solutions for any eye issues I may have. He takes into account my concerns/preferences when making decisions about my care = something very important to me. I find him to have a wealth of knowledge and appreciate his sharing information with me when the need arises. The office where he works has the latest equipment but is small enough to not be impersonal. The staff and assistants have always been polite and welcoming. I am fortunate to have Dr. Bussel as my ophthalmologist and highly recommend him. read more

This review is based on my experience last year and the phone call I received recently. Let me start by saying when Dr. Terry was my doctor, I had absolutely no issues with this place. I was very satisfied with service. Last year there was a lot of miscommunication in scheduling and in person at the office. It seemed like no one wanted to listen to what I had to say it ended up with me sitting in a room waiting for a doctor just for the doctor take a quick look at my eyes to say something along the lines of "well since you declined treatment, there's nothing I can do for you". A less than 5 minute conversation after a 45 minute wait. I repeatedly try to explain that I did not decline treatment but I wanted clarification because I had an optometrist appointment later in the day elsewhere (which when I called to ask about it, I was told it was okay to have both the same day). At that point, I kind of knew it was hopeless since "declined treatment" or whatever was written in red sharpie at the top of my patient page. There was also the issue where I said I would like testing and my appointment done (knowing full well that I get a test done every year so why not schedule them at the same to knock it out in one trip rather than waste my time to come out a second time?) and after the "talk" with the doctor they told me to come back. I also wasn't going to be able to do the 2nd appointment because I had a balance for the appointment prior because they said I talked to the doctor which cost me 100$ for him to stay in the room 5 minutes and I don't even think I got the bill for it yet in the mail. They basically told me to pay or leave. Basically a similar situation miscommunication happened on the phone where I was questioning if I could get appointments on the same day. The lady on the phone said she was going to check with her supervisor and whoever I got transferred to says "So you only want to schedule testing and not the eye health exam" which is definitely NOT what I had asked. She semiargued with me about what I wanted and was nice enough to inform me that it was policy that you have to come back and they don't do same day testing(probably so they can make more money). TL;DR - staff here don't listen to what you have to say, argue with what you did say. Be ready to pay upfront if you have a balance or you won't be seen. Be prepared for a very rushed and not thorough appointment. P.S. my optometrist told me the ophthalmologist missed the start of a cataract. fantastic! This review is looking pretty epic! Nice! In response to the business owner, your previous response stated you didn't think I could have cataracts based simply on age which is lazy. And you revealed patient information which does violate HIPAA. I hope future patients don't experience the same things I did and can enjoy privacy. The staff does not communicate well at all at your establishment and this is true. call my review false all you want. You can't expect a patient to want to come back after waiting 45 minutes for an answer to a question and not actually get an answer nor be heard out by staff.the fact that you have a low stat rating says otherwise. Have a great day. STOP FALSELY ACCUSIN ME OF GETTING YOUR REVIEW REMOVED. It's not my fault if you're violating Yelp policies. read more

Just to clarify, I don't have a problem with the fact that the office doesn't have a retina specialist. I have a problem that one of the employees lied to me and said that I will be seeing a retina specialist during the appointment, when that is not the case. My first question was do you have a retina specialist in your office and she said yes. I specifically asked if the person I am seeing is a retina specialist and she said yes. Before hanging up, I asked her if I am seeing a retina specialist and she said yes. Knowing that she lied to me 3 times makes me extremely uncomfortable. read more

Highly recommend. Very professional office staff. Very pleased with my cataract surgery.

Dr Kim treats me like a piece of meat. I get the feeling he came onboard just to incresase the bottom line. I miss Dr. Terry. Have to come on different days for every little thing apparantly just so the insurance can get billed separately. The front desk staff is abrasive read more

Terry Eye Institute - Parking lot - Ophthalmologists Near Me - Fullerton, California

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I found Dr. Bussel to be a highly intelligent, caring, and dedicated ophthalmologist. He was patient, knowledgeable and shared current research by providing and explaining the most up-to-date studies. He described all services in a clear and understandable manner, giving options. I was very thankful that he used the most updated medical procedures and equipment to evaluate my condition and provided services over several months for my cataracts (only doing one eye at a time, then evaluating results before doing the other). Included was a package price for specialty lenses; extremely reasonable when compared to other ophthalmologists. Staff was congenial, receptive and pleasant. I found Serena in reception and Amanda in billing most kind and helpful. After almost 50 years of wearing two sets of prescription glasses for nearsightedness and farsightedness, I am now cataract free and with new lenses can read the newspaper, fine print on bottles, street signs, etc. Especially delighted to see all the vibrant new colors, shades, hues indoors and outdoors. Everything I see is now amazingly clear, bright, and colorful! Thank you Dr. Bussel! read more

I started having eye problems back in late July, but I couldn't get an appointment with Dr. Kim until mid September. Essentially, my eyes were red all the time and my vision was starting to deteriorate. I didn't think my eyes would stay that way until September, but I kept the appointment anyway. When I went to him, my eyes were still having issues. He was super nice and professional. He did a cursory exam on my eyes and determined they were red due to dryness from being on Zoom for extended amounts of time (I teach), plus having air conditioning blowing on me since my studio is quite hot. He told me to keep using the eye drops (OTC) and that it should be ok. A week later, I got fed up with my vision and made an appointment with my optometrist to get a new prescription. During her basic eye exam, she did the yellow stain test and found that the entire top layer of my eye had rubbed off and was extremely dry. She determined I needed to get my eye healthy before she would write a new vision prescription for me. She prescribed an eye drop (Xiidra) and within just ONE DOSE, my eye sight started to improve and the redness was gone by the next day. The reason why I give this establishment a one-star rating is because when I followed up with the office manager at Terry, they said they would talk to Dr. Kim, get my chart from my optometrist (who found it very strange that the _ophthalmologist_ didn't find this issue and didn't even do a stain test), and follow up with me. None of that happened. I'm really disappointed because I waited so long to see him, and in the end, I could have just had this taken care of back in July. That's not his fault of course, but I find it really odd that as an ophthalmologist, he didn't detect the problem in the first place. The lack of follow up caused me to write this review. Unfortunately, he's the only OD in my network (I have HMO insurance). My eyes are 95% healed now thanks to my optometrist. read more

A long time patient finally posting a review. Dr M is wonderful! Patient, explains process as we go along. Yearly eye exams plus any special issues (debris in the eye) she works wonders. Be sure to see Sandy in the optical center,too! Awesome at finding just the right frames to fit your face and adjusting the fit to perfection read more

Been going here for 20 years. Excellent doctors and staff. I worked at St Jude so it's just across the street.

Terrible place. Save yourself from getting upset and frustrated. The staff wont help you resolve any issues and they blame it on the patient. I went to this for an eye exam and was given a prescription that I cant use and see with my new prescription glasses. Its a waste of time and waste of money spending new pair of glasses I cant use. If I can give this place zero I will but no option on yelp review to do that. Avoid any transactions from Mercedes from optical department, she will blame you for everything. They tried to make it sound like because you didnt get the glasses through them which cost ridiculously expensive, that your new glasses doesn't work. As a patient, regardless of where you go to get your eye glasses made, if its the right prescription, you should be able to see clearly.... Its not because of the brand of glasses or where you got it from. All they care is money and they wont advocate for you as a patient. Useless Useless Useless Wont go back to Terry Eye Institute!!! read more

I wanted to say what an outstanding eye optical dept. I love there emphasis on customer details. Also a BIG shout out to SANDY!! She went above and beyond the call of duty to make sure I got the best deal on my Prescription!!! YOU GUYS ROCK!!!!! read more

Very unprofessional place. Because of my bad reviews about their glaucoma specialist Dr Igor Bussel, Dr Terry decided to cancel my upcoming appointment with MarryAnn (she was amazing) for my new prescription. When I questioned this cancelation, they transferred me to their manager, who told me that Dr Bussel said that due to unpleasant interaction between him and a patient, he doesn't wish me coming to this place and seeing other doctors there. Feels weird since he was the only unpleasant person in the office and maybe he should be the one to be kicked out. I always had a great experience with Dr Terry, Dr Kim and Dr MarryAnn. She was really great. I will miss her. Unfortunately with this place, you either give them 5 starts or you get kicked out and can't even get new glasses. How professional. read more

Nice doctors. Hard to get appointments though, because we tiene wants to got here I guess. Truly try their best to get you where you want to be with your vision. Like it here for my contacts exam, because doctor really try's to get me the best brand for the most comfortable contacts with 20/20 Vision. read more

I had an appointment today to see Dr. Kim but I was turned away because I forgot my copayment of $45. I've been a patient for a number of years of the Terry institute and it's shameful that you would turn away a patient that you're going to utilize their medical insurance and probably get over $1000 just for a visit for $45. I hope Dr. Kim and Dr. Terry see this post, greed is no place in the medical field I get it it's a business but for $45 really I rarely ever post anything negative about anything but this really made me mad today. My experience with doc with the doctors there is always been pleasant with this one bad experience sure got to me today. I really did need to see the doctor today and it sucks and now I got a find somewhere else to go. read more

My mom first introduced me to Dr Terry Eye Institute about 15 years ago. Out of convenience, I went to another dr-2 times (randomly) over that time and I always come back to Dr Terry Eye - nothing has ever compared! The entire team is great and I've never found a better selection of glasses anywhere else! Service, professionalism, care and attention are all excellent!!!!! read more

Many generations of my family and friends have been going to the Terry Institute for decades. Recently, Sandy in the optical department helped me with my golf game by adjusting my lenses to see the ball on the green easier and it works. Thank you Dr. Terry and your staff. read more

First off, I'd like to say if you are looking for a buffet of glasses and sunglasses, then look no further. Every year the menagerie is updated for that new you! Jennifer is is incredibly amicable and knows how to assist you in finding the glasses that match your soul. Jennifer has been assisting me with finding new glasses and sun stoppers for many years. Her bubbly personality and flair really make you feel right at home at the Terry Eye Institute. Her style and ability to examine her client and their taste is just absolutely stellar and on point. Jennifer is astute and always their to help you find the perfect match, seriously. I give mad props and kudos to Jennifer, she rocks! She really helps you develop your own personal style in glasses, which I naively thought was impossible. Jennifer turns your glasses purchase into a positive investment that helps you build confidence while being completely fashionable and simultaneously improving your vision! Way to go! Dr. Marcolivio is a brilliant addition to the staff, she is always able to find that perfect prescription I need while being professional and amazing. Look no further for your eye care needs, Terry Eye Institute is always immaculate, amicable, and consistent! read more

Dr Igor Bussel was excellent. He answered all my questions. He is caring and patient. He has removed the cataracts from both my eyes and my vision is great. My husband is scheduled to have his removed too. I highly recommend Dr Igor Bussel. read more

I have scheduled an eye exam appointment a few weeks ago. Checked in today and was told either to reschedule with an optometrist or pay out of pocket. Found out a front office worker had mistakenly scheduled me with an ophthalmologist and my insurance only covers eye exam from an optometrist. They could have notified me by phone to reschedule with an optometrist, rather than wasting my time driving all the way down there just to hear it in person. Extremely disappointed. Manager was rude and never even acknowledged a mistake was made on their part and basically blamed it on me for not checking my insurance. I mean why check my insurance when I'm not even made aware that I'm scheduled with an ophthalmologist. Really? Inappropriate and highly unprofessional! Response to the owner's comment: Please note that when I initially scheduled the appointment, I mentioned that this was for a routine annual eye exam, not for any other medical reasons. It was also noted that I was switching optometrist. And yet, I was still scheduled with an ophthalmologist. In addition, I suggest you speak with the manager about how to speak properly to patients. read more

Jennifer and Sandy are always available to help me select new glasses and sunglasses with all the bells and whistles yearly . I am always happy with service and products here. read more

Extremely knowledgeable doctors who provide excellent care and services. Mercedes in the eyeglass department could not be more helpful when you're selecting frames. I have already recommended others to this location! read more

Dr. Igor Bussel was the most thorough and thoughtful and helpful position I've seen for my eye issues. The ophthalmologist I saw prior in the same office was outstanding as well as the technician who did the initial assessment. Their equipment is excellent and the staff is highly professional and caring. Dr. Bussel took extra time to listen and discuss my unique circumstance and gave timely and helpful advice on my next steps. I highly recommend this office and team. read more

Very good service and just very helpful people always come to Terry I institute love them!

Lovely rep, best choices of eyewear, and good ambiance My auntie came here for cataract surgery and has NO complain at all. read more