Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

Impressive staff and excellent communication between patient and doctor…read more Dr Vang is amazing and informative I appreciate when a physician takes time to explain results This is the place Look no more

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Been with Dr Holt for many years. Wouldn't trust anyone else with my survey eye care. He is…read moreamazing!

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I tried to call and make an appointment. The wait time was 26 minutes but it offered me the…read moreopportunity to have a call back. I left my number and waited all day - no call back. I went online as they suggest and booked an appointment with a specific doctor at one of the times he had available. I called the day before my appointment to confirm since I had not received any request for insurance or paperwork. They didn't have an appointment for me with that doctor at that time. If it is that hard to just get an appointment, then I don't want to deal with them with my cataract surgery.

Dr Frank and his team were excellent! They explained everything and were very thorough. So glad…read morewe found them and looking forward to a great future of their services.

Such a down to earth and caring doctor. I felt so at ease. She really takes the time to answer…read moreall my questions and concerns. She speaks to me in way I can understand and I did not feel talked down to like some doctors do to their patients. I would highly recommend her and I trust her with my care.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I cannot say enough good things about Dr. Alice Kwok, the optometrist and her assistant. I have…read moremacular degeneration, dry eyes and allergies. So it is difficult for optometrists to assess me because I often cant see differences in lenses. They were so patient with me as they worked on my prescription. I got my glasses from a different office and could not see well with my new lenses and they analyzed my new lenses and gave me feedback to give to the glasses store on how to help my lenses work better. Totally awesome experience and highly recommend them.

Called to make new patient appointment & asked scheduling staff if Dr offered diabetic eye checks &…read moreshe said Dr would need to examine me first to determine if this is needed. If patient already has been diagnosed with diabetes, why does he have to determine this diagnosis for himself? Then Dr came on phone, told me how busy he was & he didn't have time for this & hung up on me. As a bedside RN of 50 years, this was one of the rudest uncaring unprofessional Drs I ever spoke with. I didn't make an appointment with him!

The doc on the yelp ad is retired! If the office does not disclose this until you walk in the exam…read moreroom- then I shall not return. I'm thinking they do this all the time. The front office was outstanding however.

I wish I didn't have to write this review because it shouldn't have been this way but I want to…read moreenlighten others who haven't been here to possibly heed this location. I came here to get my 3 year old daughter glasses, came with a prescription from ABC eye specialists. The woman reportedly took my daughter's prescription and put it into her chart. Upon receiving the glasses, they seemed off but I don't know anything about lens and how they work, I completely trusted them to know what they were working with, how they were suppose to look, etc. I have had her wearing them and I went to ABC specialists today for them to tell me ITS THE WRONG PRESCRIPTION. I'm sorry, what? It was about +4.00 off of what it was supposed to be. The woman who helped me, which I wish I knew her name, a young woman, it was meant to be +0.50 and instead she put +5.00 :-) I was very upset, thankfully I called and they ordered the correct pair right away, but this is not okay. To me, they have one job. You input the patients info correctly, they work with lens and eyeglasses... no one checks them to make sure they are right before giving them to the customer? I don't know, glad it's handled but truly I shouldn't have to deal with this and my daughter also has been OVERCOMPENSATING for her other eye when we are trying to correct another. Super frustrating, but if you must go here... please DOUBLE or TRIPLE check this is correct. Please do better.

Worst customer experience at this location. Avoid at all costs. No one is the slightest bit…read morehelpful. Worth the drive to another location or optometrist.

I was referred to Barnet Dulaney Perkins when I recently had an eye problem, double vision. I…read morecalled for an appointment and was seen in just a few days. My appointment was at their Surprise clinic. When I arrived everyone was so friendly and helpful. I saw Dr. Olivetti who was very caring and knowledgeable of the problem with my eye. This place was very welcoming and all the employees are all caring, cheerful and anxious to help. A very nice group of people, from the checkin receptionist to the checkout receptionist, all did a great job. I'd recommend it to anyone who is in need of good eye care. A five star kind of place!

My girlfriend had one of the worst medical office experiences of her life at this practice…read more Her appointment was scheduled for 1:00 PM. I was not seen by the doctor until 4:00 PM -- a full three-hour wait in the waiting room with no meaningful explanation, apology, or update from staff. When I was finally seen, the appointment lasted about 15 minutes. As if that wasn't bad enough, I then had to wait another 20 minutes just to schedule a follow-up appointment before I could leave. This level of disrespect for a patient's time is completely unacceptable. Everyone's time is valuable, and there is absolutely no excuse for running this far behind without communication or consideration. If this is how they routinely operate, they should seriously reevaluate how they schedule patients. I understand that delays can happen in medical offices, but a three-hour delay without proper communication crosses the line from inconvenience into outright disregard for patients. I would strongly advise anyone considering this office to be prepared to lose half their day sitting in a waiting room. Extremely disappointing experience. By the way, I did this review because she is way too nice to say anything bad about anyone and to her detriment she should have walked out and now at least find a different Eye Doctor.