The staff here is friendly and my optometrist was super knowledgeable regarding my eye conditions. He really went the extra mile as far as care quality. They even labeled my contacts for me (L/R) which sounds like such a obvious gesture but I've never had a vision place do that for me lol. I'm happy to be a patient here. read more

We have been going to Westbrook Vision for years and absolutely love Dr Deemer and the staff there. They are always friendly and helpful and there is no one we would trust more with our whole families eye care, from annual vision checks, to contact appoints (seasoned and first timers), eye glasses and medical eye checks. read more

Amazing service, my boyfriend came in last minute for a piece of metal being stuck in his eye and they were so quick to get the job done while making him comfortable! Every staff member had great service:) read more

We've been working with Yelka to help us with new glasses and sunglasses. She was very knowledgable and provided all kinds of alternatives. She was very nice and we had a good time working with her. It's usually a pain getting new glasses. Yelka made it fun. Please let her know how much we appreciate her. Kate Miller and Bev Barton read more

I'm disappointed with my recent experience. I called in because I misplaced a box of contacts, leaving me with only my right eye supply. When I asked about ordering a replacement box for just my left eye, the person I spoke with was noticeably annoyed and told me I was only allowed the minimum amount, which was a 3 month supply because my prescription expires in 2 1/2 weeks. She said "that's already more than you should be getting" and told me it was "out of her hands." After doing my own research, I found that I'm absolutely allowed to order as many contacts as I want as long as my prescription is still good. I was able to order online for much less than what the office wanted to charge. I understand the importance of regular exams, but I feel I was misled about what was actually allowed in order to get me to come in for an appointment. I'm a younger person who recently lost insurance and was genuinely stressed and looking for help. A little patience and accurate information would have gone a long way. read more

I just moved to Arizona from out-of-state. Had a great vision center where I moved from so I was dreading having to find a new one. But, Westbrook Vision Center was a homerun of a choice. Everyone from the receptionist to the optometrist to the frame/lens specialist were excellent. Prompt, professional, pleasant, knowledgeable and helpful. It is an updated, clean and neat facility on a very comfortable setting and convenient location. I am definitely now a regular and look forward to my next check-up. read more

Dr. Todd Smith in his staff have always been kind and efficient. I appreciate Dr. Smith' s thoroughness in his eye exams. I would recommend his practice to friends and family. read more

Dr. Deemer and all of the doctors and staff at Westbrook Vision take excellent care of their patients. My mom can no longer go to the office for exams, but Dr Deemer had suggestions for improving her eyesight. She took the time to look at my mom's records and give me a couple of things to try. Ileft a voicemail and a text message and her staff replied soon after the clinic opened to let me know when to expect a response from the Dr. I also see Dr Deemer and I highly recommend her and the other Drs. read more

Amazing doctors and staff! The doctors are Very knowledgeable and kind. The staff is always helpful and friendly.

My family has going here for years and my family loves the everyone and they are very nice Great options for glasses and they also do custom sunglasses what a great variety for everyone. read more

Great vision center! I have been going to them since 2017, I believe, and I highly recommend them. Professional, caring, and knowledgeable. Dr. Cindy Hum 8+) read more

Friendly staff from front desk to Dr. Lots of food quality frames to choose from. Just a heads up on your exam...you'll be given a choice to either have your pupils dilated or scanned. The scan is $35 additional so if you don't want to pay the fee, take someone with you to your appt that can drive. Nice place all-around. read more

My family and I have been seeing Dr Smith for years. He is thorough and always explains everything he is doing. Staff have always been great with appointments and keeping the office flowing. read more

We have been using Westbrook Vision Center since moving to the area. This week, I received a message that we would be charged $35 dollars for a retinal scan. We have Vision Insurance for glasses and contacts. It does not cover the scan. We also have medical insurance, which does cover the scan. I was told that since we are coming in for a routine visit, only our Vision insurance would be billed. I contacted our medical insurance, which is an Anthem Medicare PPO, prior to calling. Due to our age and family history, we both are covered for the scan. The person I spoke with was insistent that we needed to pay the $35 dollar "co-pay". We have no co-pays with our insurance. She told me we had paid it before. My husband may have, as he does not pay attention to such things and goes along, trusting. I might add that my last visit I had asked for my cataracts to be removed. I was told not yet. I knew they were causing an issue and felt ignored. I was also told they didn't do the surgery but had someone they used. A month later, I got caught driving after dark. Needless to say, it was not safe, and I was on a two lane road, with nowhere to stop. I could not see with on coming heavy traffic. I called and told them I needed an appointment to get this done. I was simply told they didn't do the surgery and was not referred as was indicated. I called a surgeon I had used for an eye infection prior to moving here. He did the surgery, and I can now drive at night. He also did the scan, and I wasn't charged for it. I have found this up selling to be an issue. I know many are on strict budgets and can't afford to pay for things that are already covered. read more

Love the doctors and staff at Westbrook! Very friendly and informative. Great prices!

Having been a patient at Westbrook Vision for many years I have high expectations of this practice and was not disappointed at my recent visit for eye exam and new glasses. Dr. Smith is a thorough professional, taking his time explaining the exam and the processes. The optician, AnnMarie, also the consummate professional, took the time to answer my many questions and explained thoroughly all options of new lenses and frames. Thank you Dr. Smith and AnnMarie for your excellent care. I highly recommend Westbrook Vision Center. read more

I brought my mom here to get her eyes checked with Dr. Hum and she was the nicest doctor I have ever had! She was super attentive and answered all of my mom's questions with care and patience. You can tell she really cares about her patients and I highly recommend her! read more

I went to Westbrook Vision Center in Sept 2022. Fortunately for me, I asked the right questions of Dr. Hum (how much for hard/gas perm contacts) before she began her testing. $700 or more was her response. I told her I've NEVER paid more that $200-$300 per pair, including & up to a couple of years ago. Her response was that she's worked several places & that's the going rate & they are more expensive if you don't have insurance. Well I'm 66 and have worn contacts since I was 13 years old & have bought pairs/replacement contacts many, many times over the years & knew this was a money grab, since most of the time, I've not had insurance. So I walked out. Went to an eye doctor I'd been to a few years ago... got tested, extra macular degeneration test & a pair of contacts for under $400. That's without insurance. (The pair of contacts were $164). For those of you who are happy with this business, I'm glad for you & wish you well. But I will never return to this business or refer it to others. UPDATED: Todd, Dr. Hum simply said hard contacts run $700, even after I told her I'd been getting them for decades & never paid more than $300 per pair. The reason I left before the exam is b/c she said she would not give me the prescription to get the contacts made elsewhere. It would have been ridiculous on my part to stay for & have to pay for the exam, after her telling me that price, since it would not have benefited me at all. As you said in an email to me, you are going to have better training & I hope that is true. This was just a bad experience all around for me. read more

Westbrook is incredible, Staff is knowledgable and so helpful! My entire family goes there and have done for years. I would and I have recommend them to anyone looking for a Dr. Great team there! read more

Our entire family has been in the care of Dr's Smith, Deemer for the past 10 or so years. The level of care we receive is beyond question, and the personal attention we receive from Shireen and Yelka in selecting & fitting frames goes far above and beyond what we received at mall eye glass shops in the past. We recommend Westbrook Vision to all our friends. read more

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Find a different location to buy glasses they will want your current pair due to their lab! Not being able to take correct measurements Always have an extra pair with this place If you want any warranty if they are in a good mood. read more

I've worn glasses/contact lenses for over 50 years and had the worst experience at Westbrook Vision Center a couple of years ago. They gave me the wrong prescription for my progressive lenses. Thought I had to adjust to them and after weeks of trying to adjust to them I finally took them back to only find out that the glasses were for computer use. Their employee's response when I took them back "was my bad." The corrected prescription didn't work either. They requested that I take another eye exam which I did and had to pay for. Weeks past after the new eye exam and still didn't have my new corrected glasses. All of this took over 3 months for them to complete and get it right, however the glasses were a poor quality at best. I asked to speak to a manager to get a refund on the second eye exam but never received a call back. I told the receptionist to give my message to management and finally got the credit on my credit card yet no response or apology from Westbrook Vision Center. I don't appreciate disrespectful and phony service. On the bright side, I recently purchased a new pair of progressive lenses at Nationwide Vision and received them in 1 week and have had no problems whatsoever. read more

Second time getting glasses here in the last couple years. These people are awesome, opticians Shellie and Liz, Dr. Smith and all the girls at the front desk. I'll never go to one of those substandard chain stores or that "W" place again as long as they are here. read more

After being a patient for a couple years and suffering with eye strain and headaches, I decided to get an exam elsewhere. I visited Westbrook often for adjustments and explained how I had headaches. I had paid hundreds for different lenses, trying to resolve things and even tried contacts with readers. I truly felt like a burden, the customer that just is a chronic problem...that wasn't the case, there was something truly wrong with my prescription. The new dr compared scripts and my right eye was completely different than my current script. I've since gotten new lenses and haven't had any headaches or eye strain. I actually didn't even need progressives, like Westbrook had me in. I only needed readers and my eye strain and headaches are GONE!! Additionally, I cannot recall a single transaction where our glasses were right. Something had to be sent back to the lab every time. Over the years we were given 2 pair of glasses free because of mess ups. The last pair of glasses I ordered for a member of my home were also wrong and sent back. When I asked if I could just cancel them, I received a shocking and defensive response from Shireen. She literally asked me to take my business elsewhere if I was so unhappy. My response was, how did you get that from me asking to cancel because the lab messed up. I was already one foot out the door but this recent situation put both feet out the door. As I stated, I felt like a burden when in all actuality there truly was a very real issue with my script for several years!! read more

I was looking up your exact address for my roommate, Debbie Merchant, who has an appointment there tomorrow morning. (We work together very well!) read more

I'm so glad I found this place! I had just moved here & didn't really know where to start so I went off my insurance & started calling, Westbrook was the sweetest & so helpful. I was having some issues with a previous prescription which wasn't being released to me so they helped me get that figured out & got me in within the next few days. When I went in I was treated like I was an old friend, they made me feel so comfortable. I didn't wait long & Dr. Smith was so thorough with my exam. He listened to my likes & dislikes of my current contacts & gave me some samples to try. I didn't feel rushed like some doctors have made me feel. After I figured which lenses I liked & ordered them they arrived so quickly, about 3 days later! They have tons of high end designer frames as well as some that are more budget friendly. The lady who was working in the area with the frames knew exactly what she was talking about & was so helpful in finding frames that are perfect for me face shape. She was also able to give the exact price up front instead of just an estimate of what lenses & frames would cost. I really appreciated that. read more

My daughter and I couldn't be happier with the service we received when visiting Westbrook Vision Center. Knowing we were in need of visual aid, we approached this office unaware of and unprepared for the magnitude with which our vision was actually being challenged. Our doctor, Dr. Todd Smith, not only took the time to properly assess my daughter and I, upon completion of our exams he took the time to best explain the nature of our problems and probable solutions for the best eye care possible. From the front desk staff to the fitting room staff, top to bottom they were all a pleasure to conduct business with. Although the out the door cost of both the frame and lenses was somewhat pricey, in my mind it was to be expected in order to receive the best possible care - and that, to me, is something that is invaluable. I would highly recommend Dr. Todd Smith and his staff to my friends, family and colleagues because I know with he and his staff you are receiving quality care. read more

I had an appointment with an eye doctor other than my own, but at the same facility. I arrived 15 minutes early. 30 minutes after I arrived, 15 minutes after my appointment, the doctor came out and called another patient back. after 15 more minutes, 30 minutes after my scheduled appointment, I was still sitting in the waiting area. I went to the desk to tell them that I was no longer willing to wait. She told me an "emergency" had come up and that I was next. 1. Why didn't they inform me that my wait would be longer because of an emergency and 2. why was this emergency taken back an entire 15 minutes after my appointment!? My procedure was suppose to be a quick in and out and only take no more that 15 minutes! I will never make an appointment with this "other" doctor again. She does not honor regular scheduled appointments! I give her 1 star because I have to. An unhappy customer. read more

Westbrook is absolutely awesome! They are the only doctors office EVER that when you have an appointment they actually see you at the appointment time! They are all so friendly and very helpful. Shout out to Brenda for making my appointment so easy. read more

Quick note to share how pleased we were with our recent visit to Dr Baker of Westbrook Vision. From the minute you open the door the customer experience is A+, and I mean that literally, because they have one of those door handle covers on their door so your hand doesn't get burned when you open the door. Everyone in the office is great. On our initilal visit Liz help us pick out frames and order our glasses, her patience is amazing and very much appreciated. On our return to pick up our glasses Shireen's smiling face (and hug) greated us as we walked in. She took the time to (re)educate me on the best ways to take care of my glasses. She's great which is why we keep going back! None of this is a surprise because this office is consistent with the care they provide! Thank you Shireen and Liz the Sharon's read more

I took my 5 year old for an exam after he failed his eye test with his school nurse. My husband and I always knew that our children would probably need glasses some day because of our family history. Dr Smith was great! He made my son feel very comfortable and safe. Eye exams are scary for children that young and he wasn't because of Dr Smith. Come to find out my son has very bad vision and a slight lazy eye. I was thoroughly explained everything and he made a plan to help my son and correct his vision. I will never take my children anywhere else, In fact I am taking my other two kids to him to be check just in case. read more

Prompt for appointments, helpful when choosing glasses, and trying out different contact brands

Westbrook Vision is a fantastic place to trust your eye health. They are great doctors who are personable and on the ball. Their staff is friendly and responsive to administrative needs (scheduling, insurance, etc). Their office is clean and well run, even at it's busiest. Trust your eyes to Westbrook Vision. read more

Dr Deemer and Dr Smith are the best! My whole family goes here and we've always had great visits from check in to picking out frames. Very high tech equipment for the eye exams which is awesome! I highly recommend this facility! read more

My family chose this office based on a referral from another family member. We have been more than happy with the care we have received from both Dr. Deemer and Dr. Smith for the past 2 years. The office staff is very friendly and helpful. Also, they have a great selection of eyeglass frames. This is an excellent place to go for great care! read more

I'm really glad that my wife and I found this optometrist. The staff were very warm, accommodating and welcoming. The office is meticulously clean and I was able to fill out my medical questionnaire and my insurance information online. The ability to fill out my medical information online helped streamline the process of not having to show up half an hour early to fill out the medical history as I have to do at my other doctors offices. The wait time after I arrived at the office was only about 5 minutes. However, during this time I was able to begin my search for a new pair of glasses. Dr. Smith approach me and introduced himself and took me back to his exam room for the examination. Not only was he very comfortable to talk with but he was very informative explaining everything he was doing during examination. I was blown away by his ability to quickly enter the information into his computerized medical records. With one push of a button my prescription was entered into his computer and with another push a button and it printed out my prescription and it was easily discernible. My wife and I would highly recommend this office to anyone because of his state of art equipment, the thoroughness of his examination, and the speed at which we were taking back to the examination room. At this office, you won't be waiting in the lobby wondering when you will be seen. It is nice to find a doctor that runs on time and respects my time. I thoroughly enjoyed this office. I was so impressed that my wife has an appointment next week at this office to have her eyes examined. read more

Saw Dr. Deemer for follow up post cataract surgery and complete vision correction. I had a lot of questions and assumptions and she explained everything to me, spent the time with me that I needed. She is professional and very good at communicating and I will definitely see Dr. Damer from now on. She's the best! read more

Another yearly appt, just as good service as last year. Clean, efficient and helpful.

Very very professional, dr Deemer has treated our whole family for years wouldn't trust our eyes to anyone else great friendly staff don't think twice, make them your eye care team you won't regret it. read more

This was my first visit with Westbrook and I was very impressed. I saw Dr. Deemer and she was the nicest Dr. The front office staff was very pleasant always smiling and just giving great customer service. The girl who helped with my contact lens purchase was fantastic ! I wish I got her name , she was a tall blonde hair lady. Her personality was glowing and she was on the ball. I will definitely be back for my visit next year. read more