I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

Went to this location for the first time and this will be the last time. The younger man with long…read morehair and a slight mustache/beard was the rudest individual I've encountered since moving to Minnesota in November. Zero help and zero customer service skills from this person. If you need help, don't go here.

The young man that works here is surely a nice fellow. He…read moreknows his boxes from his envelopes for sure. The young lady was also swell and helped me with my shipping needs without hesitation. Pro indeed. I've been helped a few times and always enjoyed my time. Also, If you need to get some copies, get a notary and buy some mentos you came to the right ups store. I'll return for sure. Maybe again after that.

The store shipped a product that was a prototype to the wrong address and now they cannot find it…read more Not only can they not find it, but the store manager Sheresse Spence has been rude in almost every interaction I have had with her. At this point they are doing nothing to find the package that was crucial to my business. If you have anything important to ship, walk across the street to any hotel and use the FedEx. DO NOT TAKE A CHANCE ON THIS STORE.

Nasty estimator-…read more Just got off the phone with this company, and I am stunned at the outright disrespect I encountered. From the moment I asked a question, the representative snapped into a rude, condescending tone as if I dared inconvenience him by simply existing. Honestly, with an attitude like his, he could only be a third-party estimator--because he certainly lacked any professionalism or basic customer service skills. When I pointed out that their pricing was double that of other quotes, he had the audacity to laugh and snidely remark, "Well, if you want your stuff damaged, go with them." That kind of arrogance is not only insulting but completely unjustified. Lower pricing does not automatically mean incompetence or damage. Let's be clear: I explained, in the simplest of terms, that it was just one hour of moving. But no, their inflated minimum is two guys for two hours--$550 for a single hour's work! At that price, I might as well keep them around for an extra hour to scrub my truck and clean the bathroom so they could at least pretend to earn their outrageous fee. And then came the pièce de résistance: the smug boast of "26 years in business." Frankly, if this kind of treatment is their standard, those 26 years are 26 too many. Based on the fabricated-looking reviews plastered across other platforms, it's clear they've been relying on fluff and deception instead of real customer satisfaction. This isn't a business--it's a scam with a phone number. They don't deserve your time, your money, or your patience. Avoid them like the plague.

The GOOD: The moving crew were on-time, courteous, detailed, and got right to work. the move out…read moreprocess was smooth and efficient, as was the move in process at my next building. the crew leader did all he could to ensure a smooth experience. The BAD: the final piece of furniture, a dining room table, was brought in and when unwrapped the leg on the table was visibly damage. wood splintered and the leg was completely detached from the table. the leg was clear bashed into something with clear force for it to have completely broken away from the table. the mover who brought the table in denied knowing what happened; however, the table had to have broken in between the truck, elevator and being brought into my apartment. the crew leader immediately dismissed the crew and got to work on contacting the company to help place a claim. The UGLY: I have moved over 20 times in the past 25 years and am well-versed in things that can happen during a move - broken glasses, nicked and scratched furniture, etc. I have never had a piece of furniture be so BADLY DAMAGED during a move, especially a move that was 6 blocks. My frustrations with Good Stuff Moving really boiled over when speaking with their claims department. I did not opt for the extra insurance, so they were only willing to reimburse be for $0.60/lb for my table or $138. Additionally, I felt the claims agent was very dismissive of the gross negligence by the team member and was unwilling to have anyone comeback out and remove the table, as it cannot be repaired and is garbage. I never got a sense from this company that they were interested in "making this right" or going above and beyond at any level. I paid good money for the move and am out now an additional $3k for the table + costs to have it now removed + replaced with a new table. Think twice before hiring this company or at the least MAKE SURE YOU OPT IN for the extra insurance. read the fine print - my very expensive mistake!

This crew did an amazing job getting us moved. They communicated well, were professional and got…read morethe job done sooner than expected. I have used Daymakers multiple times over the last 10 years and have always had a great experience. Highly recommend!

The crew did an excellent job of setting up my estimate and scheduling. The free boxes were…read moredelivered to my a week before the movers arrived. The team managed to pack my apartment carefully and with great efficiency. I am pleased with the great value and experience this company has provided me in moving apartments. They communicate effectively and promptly with all aspects of the move to ensure I am treated well and never in the dark with what's next or needed.

They stole part of my collectibles and won't send the rest of merchandise that I bought from Mecum…read moreAuction three months ago I would'n recommend anyone to use NAVIS PACK&SHIP unless you want part of your merchandise stolen

Very disappointed in this service. Terrible customer service. I had a family heirloom that needed…read moreto picked up in one state, delivered to another state. I paid for it to be delivered to my garage, which cost extra money. The movers who came to pick it up were great, but the rest of the service was terrible. The piece was not packed well - see the photo. Once it got to close to my town, I was told by the receiving company they could not deliver it to my garage and wanted me to come pick it up. I called Navis, and the person who set up the shipping said "interesting. ' Let me know how it turns out.' I tried to figure out how to get the item, but after a week, called Navis back and they talked with the receiving company and finally it was delivered 10 days later.

I chatted on the phone about our upcoming move. I wanted a specific time frame for the movers to…read morebe at my house and also that we had two freezers that needed to be moved. I was assured this was fine. The day of the move, the truck and men showed up an hour late. I was told that it was a window that was assigned to me rather than a specific time. Not true! I was told the truck would be dispatched out of Burnsville and come to our house at time selected. Promises made just to make the sale. When men arrived, we were told they could not move the freezers as they were not defrosted. This was never told pre-move. Freezers were empty however, they did not move them. When given the bill, they had added many fees on that were not discussed pre-move. Moral of story will agree to anything and then not deliver. Movers stepped in mud and cleaned their shoes on carpet that was laid down in the garage. Carpet was completely black. Tried to give them a review on their website and when compleing the review it did not accept it.

DO NOT USE THESE MOVERS. THEY ARE USING UNTRAINED HELP WHO ARE DAMAGING ITEMS MOVED. TAKE 4…read moreweeks to get 1 cabinet fixed and offering a settlement on 2nd item damaged and time spent watching ME PUT our sleep number bad back together and searching for pump cord that they had displaced. only 1/2 of settlement was forthcoming. DO NOT USE THESE MOVERS. THEY ARE NOT REPUTABLE.