I had just escaped from Public Storage with a modest loss of money and property so I was more…read morecareful in selecting a storage company this time. Before signing up online I went to inspect the property. I saw a large transparent garage door for customer vehicle entrance, two available lumber yard style dollies, a clean and modern facility, and one of 2 operating elevators. had come to take none of these things for granted. Extra Space really needs to say more about their amenities on the website. There was a red flag though: no one in the office. That had been a recurring problem with the other facility. I still had some questions not covered on the website and the chat line was busy. I called. That didn't turn out well. I was asked to verify everything that I had just entered online and was asked to enter my CC on the telephone key pad which kept failing. When the woman on the other end said she would get technical help I hung up and started over. I already had my questions answered. After that, I saw a sign in the window saying the attendant was on the property and gave a number to reach her/him. A good sign, but it had just been put there. A few minutes later the attendant showed up. All that was not enough was not enough to take off a star. When you choose a size locker, if there's more than one of the same type available you are shown a map and you get to choose the location. You pay for the lock on registration which is unique to the Extra Space, in which you insert into the specially designed doors. It's easy to use and hard to pick.

Jordan was very helpful and fun to talk with throughout the process. She completed the initial…read morepaperwork and tour of the facility. She explained the value of the locker and broke down the different costs and promotions. When I was done using the locker she assisted me with closing the contract. Enjoyable experience

It's been 10 days since that dissatisfaction review posted from me about falsely being accused of a…read morebrake-in and asking for my next month refund. Today is April 1st and I moved out, sweeper and left that units door up and open. I also messaged my account 2d ago that all of this was done. Do you think anything has been done for the refund or one of many request call back from corporate. No I've been totally ignored. Like my business has never been appreciated.

Clean, easy access and friendly staff. Easy to get sucked in long term but 3 basement projects…read morecompleted in two years. Couldn't have done it without all that junk in the basement

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.

Mike and his crew are simply the best! Great service, secure and attentive to their clients' needs…read more A+ 5 star

I've been using Allstate for years! They are top shelf in service & facilities! Mike & Team are…read moretrue pro's! I highly recommend Allstate!

I had a very busy day today, reserved a space at Simply Storage in Eagan, Minnesota and they were…read morenot there twice that I had came back to their facility within 2 hours. Understand that I am a student and of all days, the only day that worked out for me was today where I have a night class. I didn't have all the time in the world to do my studying and school work, and I was late for class because Simply Storage inconveniently was not there. I had to reserve a space somewhere and Public Storage was the next cheapest available. I reserved in a very short notice, and within minutes of just reserving Patricia called to let me know and confirm that she had gotten my reservation! What an ANGEL! I at least knew she was going to be there!! Drove about 10 minutes to get to her location, she gave me all the details and answered my questions, I finally got to unload my things! Even though the other place was CRAP, I appreciate Patricia at Public Storage helping me out!

Paid for a climate-controlled unit for 3 months. After sweating through a visit yesterday, I…read morecontacted them and learned it was never climate controlled. My stuff has been baking in this heat the entire time. Their response? I have to come in and prove my contract says climate controlled before they'll move me to a proper unit. And since no one's on the property until tomorrow, my belongings get to cook in that oven another day. I couldn't even email it to them. They charged me for something that didn't exist, and somehow the burden of proof is on me. Avoid.

Acquiring a new space and moving in was a piece of cake. The facility is clean and smells that way…read more There is no odor of dead mice like some other facilities. I've been in. The people in the office are very helpful. So far I am very pleased.

I went into the office to pay off my past due bill. The Manager Eleasha was extremely rude and…read moreaggressive from the moment I walked in. I asked her what was wrong and she responded with " you're not respecting my 6 feet". I was on the other side of the counter and not once did she mention anything or ask me to come back another day. Had I known she didn't want anyone inside the office I would have left . ( she opened the door and let us inside) My three year old was running around while I was attempting to pay my bill and this really ticked Eleasha Off. She asked me to leave immediately and kicked us out. I had to call the police to mediate so I could pay my bill, as that is all I wanted to do. Kids are not welcomed here. They rather you leave a 3 year old in the car while it's 95 degrees outside . I suggest to go with a more family friendly welcoming place!!!

I love this location it is very affordable and the storage space is a nice size I was a customer…read moresix years ago and will always be a customer as much as I need the space to store stuff.

Part Deux/Addendum to the 9/4/ review: The facility manager refused to show up on 9/14. At my…read morerequest two City of Richfield representatives showed up so I could take pics and show them the condition of the unit (0152 that should not have been rented in the first place. Wewaited for over half an hour (it was after 9 am, the manager should have been on site by then) but staff was a no-show. Meanwhile, where my rent was $91 in August, it is now $98, with an additonal $35 late fees tacked on since I raised the issue and filed complaints with the MN BBB, the City of Richfield and Hennepin County, and yet my (inaccessible) unit is crawiling with hantavirus. I logged onto the PS website to pay but that site is glitched up too, and times out before accepting payment. DO NOT RENT FROM THIS BUSINESS if you have any sense. There is rarely any human customer service, but they are quick to tack on $$$ at their whim.

Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

Everything has been great for several years, right up until I left. I checked out on Dec 29 2024…read more The collection agency that wants to collect $500 for Jan rent and late fees says I checked out early January. Yuck.

My first time at this public storage. A lady whose name is Forest was very kind,cooperative, and…read morewent great length to help me store my vehicle starting tomorrow the 1st of January 2026. She really was very friendly and in my opinion deserves a promotion or pay increase!