Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

Went to this location for the first time and this will be the last time. The younger man with long…read morehair and a slight mustache/beard was the rudest individual I've encountered since moving to Minnesota in November. Zero help and zero customer service skills from this person. If you need help, don't go here.

They stole part of my collectibles and won't send the rest of merchandise that I bought from Mecum…read moreAuction three months ago I would'n recommend anyone to use NAVIS PACK&SHIP unless you want part of your merchandise stolen

Very disappointed in this service. Terrible customer service. I had a family heirloom that needed…read moreto picked up in one state, delivered to another state. I paid for it to be delivered to my garage, which cost extra money. The movers who came to pick it up were great, but the rest of the service was terrible. The piece was not packed well - see the photo. Once it got to close to my town, I was told by the receiving company they could not deliver it to my garage and wanted me to come pick it up. I called Navis, and the person who set up the shipping said "interesting. ' Let me know how it turns out.' I tried to figure out how to get the item, but after a week, called Navis back and they talked with the receiving company and finally it was delivered 10 days later.

The staff at this location are over the top genuine and helpful! I stopped in to ship a few…read morepackages and make some amazon returns and they made the experience so easy. I'd opt for this location any day!

How can a less than 1 lb package shipping overnight from Minnetonka MN to Grand Forks ND be…read more$107.00??????? $92.00 for it to be delivered in 3 days. Ridiculous. USPS $30 with guaranteed overnight delivery. Thank you USPS for not gauging your customers.

Self serve car wash with credit card pay, it doesn't display a charge until you are done. Made one…read moretrip around the car with wash cycle, one rinse and it ended up being $15.00!!! Any other car wash (self wash) I have paid maximum $6.00. Plus, when I got home I had to rewash the car- it was so bad!

Rented a UHAUL pick from them…read more Their gate didn't work to get out and we had to wait there for 30+ min when we were supposed to be leaving. No one answered phone calls, and employee was late showing up for work. Uhaul was no help either on the phone. Pretty bad experience The lady had us open an electrical panel and manually flip the reset switch around a bunch of wires. No discount on uhaul even though the time was wasted.

Ok, I totally get it. You're looking through reviews of movers because you don't want the guys…read morewho're gonna bang up your stuff or break stuff. Turn up late or god forbid, not show up. Here's the TLDR: Hire Stafford moving. Now for the real review: Let me start from the beginning. Overwhelmed with options, and not wanting to pay more than I needed to, I turned to Yelp and some parenting groups I'm in to talk moving company recommendations. I got so many recommendations for this place and I'd never even heard of them. Filled out the online quote and they were super easy to work with to get a ballpark figure. Booked them for my move from apartment to new home about 10 mins away. These guys were: 1) on time. I love punctuality especially when it comes to a stressful day like a moving day. 2) kind. We had a 3 person team with a 26' truck and they were all so so nice and friendly. Not a single second did I question them or what kind of people they might be. (Sometimes you worry things might go missing. NOT a concern with these guys). 3) fast. We did the total move in 4 hours. It would have been slower but I had a team of family to help out and it made the whole process so much smoother. The Stafford guys were super accommodating in all of us working together to get the job done quicker which was huge for our bottom line number. Hands down the best moving company I've ever worked with. Sometimes the team moves slower than molasses. But these guys really busted their butts. I would hire them again in a heartbeat.

The movers were professional, knowledgeable and punctual. My move was pretty basic, with mostly…read moreboxes and a few larger items. They wrapped and secured everything so nicely. Everything arrived safe and in good condition. These guys knew what they were doing and I would definitely recommend them and utilize their services again.

Ike and Frank were excellent in moving my houshold from [hot and humid] Bismarck ND to [wet and…read morerainy] Woodbury MN, except for my misunderstanding that they don't pack, but they did do all the lifting / carrying / loading the truck. Unpacking with an additional 2 crew members 2 days later [as scheduled] went over quickly, despite bad weather, and only one minor lampshade broke during the move. Overall, it was very efficient, and smooth. The front office communications and service rep was very helpful, and I can recommend this service with no reservations.

had 2 guys who worked well together, both very motivated, good communication between each other and…read moremyself, will use again and reccomend for sure! thank you for making a painful job less painful!

I chatted on the phone about our upcoming move. I wanted a specific time frame for the movers to…read morebe at my house and also that we had two freezers that needed to be moved. I was assured this was fine. The day of the move, the truck and men showed up an hour late. I was told that it was a window that was assigned to me rather than a specific time. Not true! I was told the truck would be dispatched out of Burnsville and come to our house at time selected. Promises made just to make the sale. When men arrived, we were told they could not move the freezers as they were not defrosted. This was never told pre-move. Freezers were empty however, they did not move them. When given the bill, they had added many fees on that were not discussed pre-move. Moral of story will agree to anything and then not deliver. Movers stepped in mud and cleaned their shoes on carpet that was laid down in the garage. Carpet was completely black. Tried to give them a review on their website and when compleing the review it did not accept it.

DO NOT USE THESE MOVERS. THEY ARE USING UNTRAINED HELP WHO ARE DAMAGING ITEMS MOVED. TAKE 4…read moreweeks to get 1 cabinet fixed and offering a settlement on 2nd item damaged and time spent watching ME PUT our sleep number bad back together and searching for pump cord that they had displaced. only 1/2 of settlement was forthcoming. DO NOT USE THESE MOVERS. THEY ARE NOT REPUTABLE.