This is quite possibly the worst company. Terrible customer service. Can't get ahold of anyone. Promise discount rates and raise them significantly after you move in. Was told I would not be charged by the property manager and that he would take care of us if we live out 2 days into the month. Then was charged $214 for the month and told it's policy for us to be charged and they would not reverse or prorate. I even have an email with a 0 balance from the day prior. Do not use this storage company. They are a scam. read more

Stony has helped us a number of times with our unit. He's always been super friendly and focused on helping us through any issues or questions we have. Thanks Stony. read more

Front desk was very helpful and professional. Nice guidance on insurance. Thanks again

Tom is especially helpful--very grateful to him for his consideration and consistent help. LC read more

our experience with Public Storage in Chanhassen has been excellent. the first unit we rented I needed to contact the management because I had rented a climate controlled unit online and when we arrived it wasn't climate controlled. I contacted the manager named Tom and he was great. he got me into a climate controlled unit and was so friendly and helpful during the process. we then had to rent an additional space and I wanted to be sure that the second unit was climate controlled and large enough so I called and spoke with Tom once again. he was just as helpful as he was the first time and we got the perfect unit. I really appreciate the location of the facility and all of the help Tom provided. excellent customer service. read more

Was extremely happy with the reservation process. Opening the gates with an app is pretty darn awesome. I had a few questions and Tom was great to work with. read more

Easy to reserve online ahead of time. John helped me out, gave me a tour, and got a locker in 20 minutes. Very good service. The only problem is I didn't read the fine print about having storage insurance and having to buy a lock. The info wasn't on the website. read more

Tom, property manager, was very helpful and kind when I and my wife prepared moving out. He explained me how am I supposed to do when I told him I lost key on the phone from California. Later it was not necessary because my wife kept the key. As I called Tom, he took immediate action not cut off lock and avoid all issues. We stored our stuffs a few years in the environ controlled space. Everything including baby grand piano were kept very well. I highly recommend public storage Chanhassen MN. read more

We're doing some remodeling and thought we needed extra space; however, when the day came we realized we had all the space we needed to get work done. Tom was gracious and helpful in facilitating a full refund, minus a modest service fee, despite my tardiness in notifying him of the cancellation. We appreciate the accommodation, and intend to use Public Storage in the future if need be. read more

Andi was knowledgeable and willing to answer all my questions. She explained the hours and access code usage very well and ensured the code worked properly before we finished up. Time to get things set up and paperwork completed was only 15 minutes. I left feeling sure I had made the right decision. read more

The Chanhassen, MN facility is easily accessible from eas bound state Highway 5. Our administrative helper at site, Tom, is such a great guy to work with. The facility is nice and the Public Storage App is great. We have indoor and climate controlled units. We have different access codes for both but the app recognizes the door and automatically sets the appropriate code for each Via Bluetooth. So far we are very happy with this facility And personnel. read more

I missed one payment and they cut my lock off and sent me a lien sale/auction pending notice. They also increased the cost of temperature controlled units that don't even have working lights in them. My unit apparently came with a free perch for birds with a non-stop stream of shi* and feathers near the door. Would not recommend. read more

Three months have passed. The storage facility fit the bill for our move to Minnesota. It's the customer service that has disappointed me as a consumer. What started off as really helpful has turned into inept as I've tried to end my rental agreement. I had paid for three months plus in advance. And now that I want to cancel, they seem to be reluctant to offer up the refund of the remaining balance. I've been there in person and now will write a follow up letter. read more

Great service from Jan! She called within minutes of me placing my reservation online. She met me at the facility right on time, explained everything clearly, signed me up with no hassle and I started moving stuff in. read more

Donna was really helpful and helped me take advantage of their Memorial Day sales special. I am very thankful to her because I really need to save as much money as I can. The facility is very clean as well. read more

So far my experience with public storage has been exceptional. I reserved a unit on Tuesday night via their website, received a follow up call on Wednesday and scheduled an appointment with Donna (the property manager) on Saturday. She did a great job of explaining the process as we have never rented a storage unit before and made sure all of my questions were answered. She also made sure that I understood the transfer process in case the unit we rented was too large and made sure our entry code worked prior to leaving. The facility was clean and easy to access. The only downside is there is very minimal parking outside the gate. We have not yet moved our items in but I do not see any complications with that as she explained where everything was including flatbeds and lights. I highly recommend. read more

I reserved my storage unit online and within five minutes Donna called me to welcome me to the Chanhassen Public Storage and introduce herself. Upon arrival to sign the paperwork and see the unit, Donna displayed outstanding and efficient service to me. read more

Getting set up takes an incredibly long time. If you want to change the size of your unit, the locks are different so that's another $20 for a new lock. They don't buy back the locks unless it's within 30 days. Good way to make a profit I guess. read more

Stellar service by Donna. Always helpful. She goes out of her way. She's fast and efficient.

I recently had a lock problem that I created. Donna went out of her way to try to help solve my dilemma. Her manager, Dan, was then able to fix it for me in a very timely manner. Donna was such a warm and darling person...I felt as though we were old friends! read more

I've rented a space at Public Storage for about 11 years, and I'm a very happy customer. I recently wanted to change to another unit to save my company some money, and Donna was very helpful in accommodating my needs. She was able to get me into a much more affordable situation and made the transition very smooth. She also did a great job in following up to make sure I was satisfied. The overall facility gets 4 stars, but I'd give Donna and her supervisor 5 stars for their excellent customer service. read more

Careful! Move all your stuff in and then they jam you with a 10% rate hike. Calls to the customer service line in California (818-244-8080) were referred to another department where voice mails went unreturned. read more

Donna was an outstanding professional and made our rental experience efficient and also fun. She is lively, knowledgable and customer focused. I would recommend Public Storage and Donna to anyone. She is a star! read more