Check out the place before you reserve a locker. I booked a 10x20 online without visiting the location. The door on the locker was hard to open; squeaking all the way up. The locker was clean, however the left wall was coming apart. I could see into the locker next door and the gap was big enough to crawl through. I went back to the rental office and spoke to a nice woman via video call, and she said she could get me another locker, but I would be charged an extra $30 to do so. I questioned why I would be charged to move out of a defective locker? She didn't have an answer. I asked to cancel my rental and she said I would be charged for breaking the lease early. I think she said $50. There rates were cheaper than others, now I know why. read more

On line sign up was great. Staff very helpful and welcoming. Also couldn't go wrong with the price. 5 stars baby!

I have been with this storage location for a few years now. I have a lot of challenges managing my personal organization as I'm heavily disabled . Ashley who is the main person who manages this location, has been so positive and easy to work with. She stops everything she's doing and sees me through each challenge I have and always with the biggest smile. Best customer service I have received in many years!!! read more

I signed up online using a promotion for 1 month for $1. I was billed the full amount for each month anyway. When I reached out to the district manager, my phone call was never returned. Very misleading and bad customer service. read more

When I arrived at the office Sarah was there to help me. She did a fantastic job of going through all the information and showing me where my unit was. I knew all the costs up front. I talked to Michelle on the phone when setting up the appointment and she was very helpful also. I am very happy with my experience. read more

Being an older guy, I was a bit confused by the sign up process. The person at the desk was very helpful, and I've got my storage unit!. Very pleased with the service. read more

Unethical Business Practices!!! I had been renting a unit with North Star Storage in Minnetonka, MN for years - but it was not very convenient. I was paying a total of $39/mo for a 5 X 5 unit, but felt that I was willing to pay a little more for convenience. The PS in Shorewood, MN had a 5 X 5 for $51 month so I decided to go there. I set up an appt. with Michelle the rental agent. When I got there she asked a lot of questions, which I found weird because I already knew what I wanted. She showed me the unit and then we went back to the office where she printed out the lease agreement and had me sign it. I came to find out that every one of her questions was an attempt to "upsell" me for things like larger space, boxes bins, plastic floor liner, an expensive lock that was approved for use in their facility, if not you need to get approval to use your own. But the real kicker was she stuck a card on the counter for insurance in amounts ranging from $3000 - $5000 that they wanted to add between $11 to $15 (I believe), which seems really high and really kicks up the amount you pay per month. Michelle said "which level do you want?" I told her "I don't need any insurance!". She said "you have to have it, it's part of the rental agreement". I told her I was tired of the BS and walked out. I was a few miles away and I thought to myself that they will probably try to bill me since they had my signature - so I called her and said I want to make sure I won't see a bill, she said I shouldn't - but we'll see, they seem shady to me!!! read more

My recent experience with Michelle at the Shorewood 19545 Hwy 7 location was above and beyond my expectation. I needed to update my credit card information for autopay and had to go in person. I recognized her right away as the person who originally rented me my unit five years ago. After taking care of my transaction, I asked her about how I could check the current unit price list. Online of course, but she offered to review my current rental amount to see if a decrease was possible (based on how long I've been renting I presume). She called me today to tell me the good news of a significant decrease in monthly rent! Woohoo! I am thrilled of course and her manager Tiffany should be quite pleased and proud to have Michelle's kind and steady presence in the Shorewood office! read more

This is the biggest rip off you will find in storage space rentals. First the woman who manages this shithole is a total insult to humans. Treats everyone like scum. Then there is no such thing as a free month. They fully intent to get it back from you. Once you've been here for 6 months they will jack your rate and tell you it's in the contract. What are you going to do - move? They know you don't want the hassle of moving so you put up with it. I'm about to move and they taught me a lesson - secure your rate or don't rent from these crooks. If you rent a space from these people buyer beware. You are just asking for trouble. And they will be sure to deliver it in the form of a guaranteed increase - with the bullshit excuse is they have reviewed the rates around the country and adjusted you accordingly. If you buy that then you deserve to rent from these crooks. read more

I rented a space last year and it was an easy transaction. Like any business arrangement, you read the contract and understand what you're getting -- and of course, ask questions -- the answers for what I needed were provided. The climate-controlled space was clean, and easy to get to, and flat-bed carts are provided in the building for moving. read more

Thanks to Maigen and Michelle I had an easy time getting started using my storage container. They are the best! Michelle was especially helpful. Maigen took time to show me everything and answer all my questions. I feel good knowing they are in charge. read more

My unit was extremely damp. We put down a tarp and it collected water. After 3 months, there was mold growing all over the furniture we stored here. The place is a health hazard. Store your stuff somewhere else! read more

Been at this location for almost two years. Excellent service and availability. Manager was terrific. Michelle is very professional and detailed. Highly recommend this location read more

If you decide to rent a space here, note that insurance is required. Many homeowners policies automatically provide coverage for off-site storage, but check with your agent and MAKE SURE to bring proof or Public Storage will require you to purchase over-priced insurance from them. read more

This storage site is not sealed from water damage! It seeps up from the ground! Find another site if you value your possesions

Great spot, excellent service, clean and well lite storage area.

I came in with some questions about storage as I will be leaving the country for a few months on a job assignment. I was helped by Chuck, a very nice man, who answered all of my questions and had some great suggestions. When I'm ready to rent space it will be here. read more