Everything has been great for several years, right up until I left. I checked out on Dec 29 2024. The collection agency that wants to collect $500 for Jan rent and late fees says I checked out early January. Yuck. read more

My first time at this public storage. A lady whose name is Forest was very kind,cooperative, and went great length to help me store my vehicle starting tomorrow the 1st of January 2026. She really was very friendly and in my opinion deserves a promotion or pay increase! read more

This gets long due to the sheer quantity of problems and evidence of mismanagement and corruption. At the time of this writing, there has been no one in the office for 2 days (Thursday Jan 2, and Friday Jan 3)and no one has responded to my telephone messages. To make matters worse I cannot gain access to my stuff, neither with the app or with the touchpad at the gate. Either the code was changed without my knowledge, or there was a clerical error. My last access was in November, and I'm enrolled in auto-pay. Obviously this is not a good place to put your stuff if you like to have access to it. I'm at a loss to explain the positive reviews. Update for Jan 15. There was someone at the office that day. He was friendly and tried to address my new problem. That is, there were no dollies. A plus at this facility is that there are long flat dollies like you find at a big box hardware store. They are essential for me since my locker is more than 50 yards from the elevator. The person on duty conjectured that some people were keeping them in their lockers. The app was able to open the gate today but it took a few reboots of the app to get it to work. January 22. Just when you think it can't get any worse, it does. When I went to access some items from my locker, I found a water leak right on top of my electric chain saw, and its charger. Still no dollies in evidence . The attendant claims there is one and people have been fighting over it. January 29, elevator still out of service. The puddle has almost dried in the unit. I'm hoping to move out before the next big snow melt, and more possible damage,but without a dolly and an operating elevator I'm a prisoner. February 14 the elevator was repaired after a week and a dolly is sometimes available. But new problems emerged. I spoke with a district manager who tried to get me a reimbursement of rent already paid but what happened was the record of rent paid disappeared. Now I'm getting daily calls, texts and/or emails demanding payment of "past due" rent. Calls to rectify the matter have not sufficed. Today I was lucky enough to gain access to my locker to remove the lighter and more valuable items. The heavier stuff I didn't have the means to remove and the electric chainsaw was already destroyed. I left the lock off the locker. The threat of losing my stuff was becoming more real, and I had to cut my losses. I'm ashamed I stayed this long. Update: The problem of alleged non-payment was resolved after some time but late fees accrue and the calls and texts keep coming. No way to move the last three items out without a dolly or access. Fortunately, Jay, who has always been helpful, secured me a dolly, and got me a temporary entrance code and I was able to clear the remaining items to the dumpster. read more

Effortless sign up. The app is easy to use and helpful getting in and out of the premises. Everything looks clean and safe. The staff is helpful and welcoming. The value for the space is great. read more

No office hours posted, rental office does not return phone calls timely, property manager has severe anger management issues and is totally unprofessional. Avoid at all costs. read more

Helpful, kind, great service, answered my questions, reasonable price, nice location, easy accessibility

Tashawna, Tashawna, Tashawna, what can I say... IS AMAZING!! she makes everything effortless and easy without any issues. All of my questions are answered right away as well, her communication skills are superb. She made everything easy to understand. I am thankful for her, she made an experience I though was going to be long and dreadful easy and painless. I feel like she needs a raise. One last thing she always has a smile on her face and a fabulous attitude! read more

Only use them if you have to. This is a lot different experience than the customer centric experience of many contemporary consumer companies. They basically are trying nickel and dime everything they can with little interest in providing a good customer experience. The staff I am guessing is not paid well and it shows in their attitude to customers. They staff also is instructed to enforce illogical rules to make as much money as possible. They have unsophisticated dynamic pricing that will give you different pricing based on your browser. They may try to force you to buy one of their locks that they are making a huge margin on even if you have your own lock that is better quality. The back gate was broken for several months with no sort of communication as to when it would be repaired or what happens. read more

By FAR the WORST!!!!! When I first got the storage on June 21st, I couldn't get my gate code to work and of course no staff was available. Had to call the help desk and get a temporary code. When I got to my unit to put my belongings in it, there was a lock on it!!!! I again had to call the help desk. They advised me to use the one that was across from my original one and they will change it in their system. THEN, when it was time to leave, you need a gate code to get out and guess what?? I didn't have one! So I called again and they told me that I had to wait until the on-call manager got there to get out! He never even answered anyone's calls!! Thank goodness someone who was there at their storage let us out. Next thing I hear from them is they they switched to Public Storage from Central Self Storage. I'm hoping they get better. Nope! It gets WORSE! I had confusion about the due date on my bill. Turns out it's the first of every month regardless of when you got the storage. So I got there on a Thursday (didn't go to my unit or attempt to get into the gate(, pay 3 months in advance. Got back on Saturday and my gate code won't work. They place is closed and they no longer have a number to call. So I call customer service. They tell me that my gate code has changed. Give me the new one and I carry on. Get up to my locker with a load of stuff and they is a LOCK on there in addition to mine!!!! So call them(customer service) pissed!!!! They hang up on me 3 times before I can actually be transferred to a managers voicemail. So at this very moment, I'm waiting for them to call me back!!! read more

They unexpectedly increased my rate, and I immediately put my 30-day notice. When I dropped my no last check off, I was gárrase fall the way into my storage unit by a staff demanding the extra increase rent paid. I told her to back off and leave me alone. I will never rent a unit with Public Storage. read more

Public Storage - This is the staff that harassed me when I submitted my last check and notice to vacate letter. - Self Storage Near Me - Bloomington, Minnesota

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Where do I start? Tashawna was the best thing that ever happened to me at Public Storage W 81st street Bloomington Minnesota location. She is always so pleasant and willing to help with anything I have questions about. My credit card was declined due to unforeseen circumstances, and she called me to let me know. I paid it right away and she requested to have the fee waived for me. Right now every penny counts, and I am thankful for her going over and beyond. She didn't have to suggest that there was even a possibility of the fee being waived but she did. This is the type of experience that is few and far between anymore. Thank you Tashawna! I will refer others to this Public Storage because of you and the awesome customer service. Others need to know that Brilliant Customer Service still exists. read more

Lights have been out for over 2 years in the upstairs hallway outside my storage unit. EVERY time I complain in the office they have another reason why the bulbs haven't been replaced. I've also messaged them several times and gotten absolutely no response. Well, actually I guess I do get a response - they continue to raise the rent. I have to remember to bring a lantern if I want to be able to even see in boxes in my unit. read more

I was promised a competitive rent decrease in order to keep me. I was promised this by Linda Desousa at the Bloomington facility where I have been a customer since this was owned by another company. The good old days. When I showed up to sign my lease, Linda wasn't there. She had made no notes. Tashawna Miles sent me an email the office never sent offering us a rent decrease from 192 a month to 160. I was promised a range between 102 to 139. Competitive rates. We didn't move out on June 1 because of this promise. We got screwed! My sister had open heart surgery in middle June so now I have to move out without her help. Tashawna was one of the nicest and caring employees I have ever had at Public Storage. She's a prize. Keep her. Put her in charge. Get rid of Linda who lies and manipulates and makes promises she can't keep. Waste of my time. I put it my notice and got a climate controlled same size unit next door for 139.00. My advice: move out. read more

Definitely sketchy, pricing is weird, somehow it cost less if you apply in person rather than online? Prices go up pretty often and the office is usually locked with no one inside. read more

I can't use the access code to get to my space today. I have to leave my stuff inside my car. I hope they won't be ruined when the Minnesota winter comes. read more

Sara is the best at customer service. Nothing more to say! Customer service is what it's all about. As they say you have tried the rest now come to the best! read more

Went to put stuff in the unit and couldn't find any office staff. I left and they called me to set up an appointment. During the walk through they had a lock already on the unit. I expected them to take that off as i was not ready to put anything in the unit. Nope, has to stay on until you bring your own lock or buy one from them for a cool $19. Locks at Walmart cost $2. That being said i had to rush to walmart to buy a lock and rush back to catch them before they closed just so they could take their "administrator" lock off. Now i have time, right? Not really gates close at 9pm. God forbid you need anything out of there at 9:05. While moving my stuff in, after the office closes, they have the carts for moving your stuff in and out of the unit LOCKED UP? So i have to lug my crap up the stairs to my unit, because the only elevator that they have is for the carts. 15 trips later I'm finally done. Not very customer friendly, especially for the price. At least the Staff was nice as they tell you how inconvenient everything is. read more

Had specific time i needed storage and pre-purchased those months letting them know exactly when I would be moving out. I did indeed move out by that time but apparently the meter keep running and they are trying to collect additional money from me now and at a rate higher than the contracted months. I will find other storage options in the future and suggest you consider the same. read more