I had just escaped from Public Storage with a modest loss of money and property so I was more…read morecareful in selecting a storage company this time. Before signing up online I went to inspect the property. I saw a large transparent garage door for customer vehicle entrance, two available lumber yard style dollies, a clean and modern facility, and one of 2 operating elevators. had come to take none of these things for granted. Extra Space really needs to say more about their amenities on the website. There was a red flag though: no one in the office. That had been a recurring problem with the other facility. I still had some questions not covered on the website and the chat line was busy. I called. That didn't turn out well. I was asked to verify everything that I had just entered online and was asked to enter my CC on the telephone key pad which kept failing. When the woman on the other end said she would get technical help I hung up and started over. I already had my questions answered. After that, I saw a sign in the window saying the attendant was on the property and gave a number to reach her/him. A good sign, but it had just been put there. A few minutes later the attendant showed up. All that was not enough was not enough to take off a star. When you choose a size locker, if there's more than one of the same type available you are shown a map and you get to choose the location. You pay for the lock on registration which is unique to the Extra Space, in which you insert into the specially designed doors. It's easy to use and hard to pick.

Jordan was very helpful and fun to talk with throughout the process. She completed the initial…read morepaperwork and tour of the facility. She explained the value of the locker and broke down the different costs and promotions. When I was done using the locker she assisted me with closing the contract. Enjoyable experience

I had a very busy day today, reserved a space at Simply Storage in Eagan, Minnesota and they were…read morenot there twice that I had came back to their facility within 2 hours. Understand that I am a student and of all days, the only day that worked out for me was today where I have a night class. I didn't have all the time in the world to do my studying and school work, and I was late for class because Simply Storage inconveniently was not there. I had to reserve a space somewhere and Public Storage was the next cheapest available. I reserved in a very short notice, and within minutes of just reserving Patricia called to let me know and confirm that she had gotten my reservation! What an ANGEL! I at least knew she was going to be there!! Drove about 10 minutes to get to her location, she gave me all the details and answered my questions, I finally got to unload my things! Even though the other place was CRAP, I appreciate Patricia at Public Storage helping me out!

Paid for a climate-controlled unit for 3 months. After sweating through a visit yesterday, I…read morecontacted them and learned it was never climate controlled. My stuff has been baking in this heat the entire time. Their response? I have to come in and prove my contract says climate controlled before they'll move me to a proper unit. And since no one's on the property until tomorrow, my belongings get to cook in that oven another day. I couldn't even email it to them. They charged me for something that didn't exist, and somehow the burden of proof is on me. Avoid.

Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

It's been 10 days since that dissatisfaction review posted from me about falsely being accused of a…read morebrake-in and asking for my next month refund. Today is April 1st and I moved out, sweeper and left that units door up and open. I also messaged my account 2d ago that all of this was done. Do you think anything has been done for the refund or one of many request call back from corporate. No I've been totally ignored. Like my business has never been appreciated.

Clean, easy access and friendly staff. Easy to get sucked in long term but 3 basement projects…read morecompleted in two years. Couldn't have done it without all that junk in the basement

This Uhaul place is alright by me. We've used them three times now, once to move here from Texas…read more(about a year ago), and two other times to move from our apartment to our new home in Bloomington (across two weekends last month). Our first time with these folks was simply to drop off the massive 26' footer we'd driven from Texas. We'd done our best to get it unloaded on time, and we rolled it in mere minutes past our drop-off time, close to when the place closed; we feared the worst. But these guys were totally chill and didn't charge us a dime for going over. That was SO appreciated after a stressful, hectic move that they didn't take advantage of our slight tardiness. Our second and third uses were just in-town daily rentals, picking up and dropping off at the same location. Each time was a relatively quick process of just waiting in the line of the morning, supplying our info, being given the keys, and walking across the street to find our designated vehicle. The employees we interacted with were all in decent spirits and helpful. Nothing over the top amazing, but just fine. I was impressed by the amount of items available in the office/shop. Pretty much if you've accidentally forgotten something important day-of like locks or tie-offs or hitches or packing materials or bike racks or heck, even cedar chips to ward off moths, they have it for sale. It probably will cost you a little extra than say at Walmart, but at least you won't have to take time out of your moving day to make an additional stop. Honestly the only thing we found personally annoying was the process of reserving online ahead of time. The website doesn't work super good on mobile, and the upselling is obnoxious. You'll be deselecting A LOT of extraneous things like dollies and boxes and blankets, etc. it "helpfully" places in your cart without you asking. The trucks themselves are what you'd expect. Some are in better condition than others, some are a little cleaner than others, but they're all serviceable and seem to get the job done okay. If you're dropping off in this location and need to fill the tank, I personally recommend Leroy's over the BP. The BP happens to be more convenient, but Leroy's is significantly cheaper, so if you're needing a sizeable refill, your wallet will thank you for making a couple obnoxious left turns.

From front desk to service, the whole team at this Bloomington U-Haul shop was extremely friendly…read moreand helpful. I needed a fix to my towing setup, and they took a quick look right away to be sure I needed the work, got me in quickly for service, were clear about possible costs, explained the issue (not costly, as it turned out), and completed the job while I waited just a little while.

Mike and his crew are simply the best! Great service, secure and attentive to their clients' needs…read more A+ 5 star

I've been using Allstate for years! They are top shelf in service & facilities! Mike & Team are…read moretrue pro's! I highly recommend Allstate!

I love this location it is very affordable and the storage space is a nice size I was a customer…read moresix years ago and will always be a customer as much as I need the space to store stuff.

Part Deux/Addendum to the 9/4/ review: The facility manager refused to show up on 9/14. At my…read morerequest two City of Richfield representatives showed up so I could take pics and show them the condition of the unit (0152 that should not have been rented in the first place. Wewaited for over half an hour (it was after 9 am, the manager should have been on site by then) but staff was a no-show. Meanwhile, where my rent was $91 in August, it is now $98, with an additonal $35 late fees tacked on since I raised the issue and filed complaints with the MN BBB, the City of Richfield and Hennepin County, and yet my (inaccessible) unit is crawiling with hantavirus. I logged onto the PS website to pay but that site is glitched up too, and times out before accepting payment. DO NOT RENT FROM THIS BUSINESS if you have any sense. There is rarely any human customer service, but they are quick to tack on $$$ at their whim.

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.

Recently moved out of the storage unit after using it for 3 years. Great place and location. Easy…read moreto get to and get in and out. Always clean. I honestly never saw more than 2 other cars there loading things, which made sharing space for loading and carts very easy. Unfortunately, I did have a leak in my unit from the HVAC system but Jonathon on site was great and helpful. Would recommend using the insurance company through the Extra Space as it has made the reimbursement for damage process seamless and easy. Unfortunate to have things damaged but this is best case scenario. Would recommend this storage unit and would use myself again.

The storage space is nice, well lit, and easy to access. The issue I have, is the price of the…read morestorage unit nearly doubling after 4 months. The web prices state that my 10x9 unit is going at a rate of $70, but I'm paying $121. The original price I was paying was $66 per month. Kind of an unethical way of doing business. I understand a small price hike, but bumping it up 83% is wild.