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CubeSmart Self Storage

2.6 (8 reviews)
Closed • 9:30 am - 6:00 pm
Updated 1 month ago

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Airlake Storage - Airlake Storage Storefront

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(2 reviews)

This place was fine until a few months back. I have had a vehicle stored there for a bit over…read morethree years. A bit high priced, but still, indoor heated storage with reasonable hours for access was what I was paying for. Then, earlier in 2024...then...they raised the rent and went crazy. OK, rent increases happen, but then they added a boatload of ridiculous 'fees' with little explanation, amounting to a double hit - raising rent twice. I'm tired of added fees for everything; just have an honest price and stick to it! About a year ago, a truck hit the main access gate destroying it. It has taken almost a year to get the gate replaced, meaning they have virtually no security, especially for outdoor storage. Now, they deny access unless you call them first. I used to have a code and I could access my property whenever I wanted (during access hours), after all I was a paying tenant. Nope, not any more. Now I have to call them to have them let me in because apparently I am not to be trusted to access my own property! I gave notice over a month ago as I found cheaper storage. I'm moving out on 5/29/2024 (tomorrow), the last day of my rental period. They know this. But, they sent a bill for June 2024 anyway! Really? They honestly think I will pay for June? Then, they decided to 'enforce' their policies and demand a certificate of coverage proving that each tenant has insurance. I sent a copy of mine to their e-mail address, as I have always had insurance on my property. They STILL added insurance to my account two days (5/27/2024) before my move-out day (5/29/2024) and think they will be paid? Disorganized and incompetent are understatements. If I were to search out indoor heated storage again, I'd avoid this place like the plague. They are unorganized, they don't return phone calls, the right hand does not know what the left hand is doing, their 'policies' are ridiculous, they are heck-bent on scamming every penny from tenants, they won't let you access your own property without a 'Mother-May-I?' (which is not what I contracted with them for). Were I to be just a tad more litigious, I'd sue them for breach of contract. They give lip-service to being 'nice' but really, actions speak louder than words. They wish to favor one tenant at the expense of all the others. Fine. I'm out. Oh, and sue me for the insurance fee and your 'other' fees. Not paying. Two stars because the facility did protect my vehicle for a few years, so it is better than zero stars. But I would not recommend them nor would I go back.

According to Airlake Storage/Mayflower Properties these types of comments are "good customer…read moreservice"....I'll let you be the judge..."We have plenty of customers" ..."Doesn't matter what you say, it won't change anything" "We are keeping over $1000 of your prepayment because we added an addendum that allows us to...". "Go try to find local indoor RV space..other than a barn we are all that's around". I have parked an RV on and off with Airlake Storage/Mayflower Properties since 2018. I have always paid a year in advance (or longer) and never received a discount. They have blocked my RV in, parking other RV's in front of mine, after telling me I would be able to get my 5th wheel out when I wanted. They even went as far as putting other RV's in my space for over a month forcing me to park in my home driveway and offering no apology or refund. After selling my 5th wheel I cancelled my space, gave them 30 days notice and understood there would be a $100 admin fee for the cancellation. Instead they used a clause in a new addendum to invent "Rack Rates" that they said were $674 dollars a month versus the $295 a month I was paying. This was the basis of keeping over $1000 of my prepayment. So not only would they get the space back and rent it for more than what I was paying but would also get to keep my money. Getting something for doing nothing is never good business. Developing contracts and policies that allow them to do this to customers is not what we want in America or in our local communities. Good luck trying to communicate with them...they can't see or hear you..."they have plenty of customers".

CubeSmart Self Storage - selfstorage - Updated May 2026

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