The workers are generally nice (with the exception that they haven't returned one message I left and we will see if they respond to the message I just left). Sadly corporate raises rates some months after they capture your business with lower rates. Our rate went from $27 intro to $45. So beware. The corporation is a rip off and it is no wonder their stock is thriving. They steal customer's money by raising rates. I also find it a bit odd I get notices from Public Storage that I owe my Jan. 1 2026 bill when we closed the unit on the app around Dec. 4, and vacated it around Dec. 7, and I recd. email confirmation that I did that. Are they hoping to falsely make more money? read more

They have mice or rats that pooped on all my property and the insurance only give you $250 for property damage and that is after you take pictures and show receipts you own the property. read more

DONT STORE YOUR STUFF HERE!!!!!!! My unit was broken into and they won't help me in any way. My lock wasn't even cut the hinge was literally tore off.I've been here for 2 months and had nothing but bad service. There elevator is always broken. I spoke with the manager about the break in and he just played dumb. I was also trapped in there elevator and threatened by the manager. read more

Avoid this place. The rent on my unit has gone from $117 to $215 in one year. There are plenty of places within a couple miles of here that are significantly cheaper than even the original rent that I paid here. Now I have the fun task of moving all of my stuff to a new place. read more

We signed up for a 10x15 unit online for $99/month in 2023. When we went to the facility to sign the contract we were told they had one unit available, but it turned out that the unit wasn't available. There was a huge padlock on the door. The worker instead offered us a 10x20 unit and said she would honor the $99 fee for as long as we kept the unit. Well...of course she is no longer there, and there have been two price hikes on our account. The first month was $.99, which was the online advertised special, and we were billed $107 (they charge $15/mo for insurance!) until Feb of 2024 , when it suddenly jumped to $137. Then in October 2024 it went up to $186, so now it's almost double the amount we were first quoted. They raise the prices at will and just say they have the right to do it. On top of this issue, they have mice. The door isn't fully sealed (outside unit). My husband bought some weather stripping to try to fix it and we have many traps set up. Don't use their services. They are crooks. We will be moving out of there as soon as possible. Unfortunately we can't find our contract. I'm still looking, but I don't think any reputable business would raise the price that much that fast with no justification or mutual agreement, especially when we told them we were offered the original price for as long as we kept the unit. It's incredibly frustrating, and expensive! read more

Four months after I rented space the rent went up 24%. That is insane there's no way their expenses increased that much that much. It's like they wait until you have your all your stuff in there and then they jack up your rent. making it difficult for you to move because you have all your stuff in there. It also stinks like dead mice. We're also was a period of like a month or so where there were no lights in the hallway where my stuff was stored. 99% of the time there isn't a dolly available or you have to search all over the building for one. I'm not a happy camper but I'm stuck there for now. read more

I love this location it is very affordable and the storage space is a nice size I was a customer six years ago and will always be a customer as much as I need the space to store stuff. read more

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This facility is conveniently located right off the freeway and brightly lit during all hours of the day. The management is wonderful to work with and tailored the unit that best matched my needs. Linda is is extremely friendly, helpful, professional and a delight to work with addressing all questions that arise. She's prompt with communication and has exceeded my expectations with going above and beyond to ensure excellent service and clean & safe facilities are being delivered. I'd HIGHLY recommend this facility to anyone seeking the up most protection of their most valuable assets and a delightful customer experience to compliment the experience! read more

Public Storage - My 5X15 unit! - Self Storage Near Me - Richfield, Minnesota

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Mathew was awesome. Directed & got us everything we needed very fast and easy. Would highly recommend him taking care of your needs. Very good! read more

This is my first time using a storage facility Coustomer service was ok, one thing I was very unhappy with was over the phone and getting unit set up and going over the promo. I was told all I would pay would be 21$ for the first month and nothing more and was reassured thats all I would pay when I go get the locker. Not true at all there were more fees when I got there that the lady at the place said dispatch does not disclose all the cost and fees so I felt very deceived already going through a horrible situation I didnt need this on top. Getting charged an aditional $40.00 for insurance, a lock that I could have gotten for a 1/4 the price. And also having to pay for additional days to cover through the 1st of the month also was told if was climate control so not true it was colder inside then it was outside. After this experience I will not be using them ever again! read more

Worst location ever. Temperature controlled my ass. Extremely poor lighting. Hardly secured cuz a few gates and fences were damaged or cut open. Upper floors never had there doors secured. Staff was a nuisance when I would be working on my storage unit. Do not use this location. Also police would never respond when alarm system would sound overnight. Close this location!!! read more

Linda, the manager, was wonderful to work with, she went through everything and answered all of our questions. The property is clean and well kept and we feel safe storing our things there. read more

Great experience! Very friendly & accommodating staff. Nice, clean facility w/ a wide range in storage sizes.

Linda and Angie were great to deal with. Property is well maintained and easy to get in to. Highly recommend.

I worked with Linda who was very nice and efficient. The storage locker was clean and I liked the ability to drive up. We rented a locker when we brought a house and it served its purpose. I was also able to buy boxes from them. read more

We were met by 2 friendly employees ready to help us out with selecting a storage garage. We got a tour and overview and then completed paperwork. We could set up auto pay and insurance right then. It was all very easy and we are completely satisfied. read more

1 star is too much. A complete bait and switch scam operation. Don't rent here. Used car hustlers that will call and email you. They seemed to explain cost except don't tell you you have to have renters insurance. When you show up with your material your left with no choice. Try calling a supervisor. Your told they'll return your call asap but may be up to 48 hrs. You going to sit in their lot till then. They should go to jail. Am notifying BBB. read more

Great customer service! Tina went out of her way to make sure that I felt comfortable with the unit I was renting. She also worked hard to give me the best price available. She took me through all of the steps to assure I would be a satisfied customer. Bravo Tina! read more

Even though I had a reservation for a storage unit for the day they called to set up a specific time, and then when I arrived they weren't even there. Not only did I half to wait a half hour for someone in the office to open their door in the middle of the day, they provided false information telling me that they had a lift in the climate controlled building that I reserved. I decided to go with a Bloomington location instead. read more

Great prices, quick/painless account set-up, convenient location, and friendly staff ... I highly recommend this facility for your storage needs! read more

Worst customer service I have ever experienced. I pay my bill on time and do everything right. But for some reason my code to get in doesn't work anymore. This place is horrible do not recommended. read more

We rented a large heated drive-in storage unit in Jan. 2016 to store household items (including furniture). Several observations: 1. Shirley represented that we needed insurance for our items and that we had to buy it from her. Not true. 2. Shirley insisted after we rented the unit, but before we moved in, that our unit needed to be locked and then pressured us to purchase an overpriced lock directly from her. 3. After we moved in she constantly pressured us, until we obliged, to write a positive review on yelp about our renting experience. 4. Our rental rate increase automatically almost 15% within four months after we started our rental period. 5. In our storage bay there was at least on one rental unit which housed a motorcycle (which Public Storage allows) that at least during the warm season the owner drove regularly. If you understand motorcycle mentality, you know their owners have no problem taking a considerable amount of time warming up the motorcycle, all the while spewing out noxious polluting fumes, not to mention the roaring noise. Since the units have free airflow between the units these fumes permeated our stored furniture. read more