I walked in while the agent behind the counter was taking care of another customer. No acknowledgment- nothing. I waited 20 minutes while he continued to work with the other customer. Then he told the customer the cost / customer acknowledged / then he took his tools outside to the customers car to begin work. Never once acknowledging me. I left. I was parked next to the car he was working on. Never said a word to me. Obviously very single minded and unable to multitask. Go when no one is there you might get acknowledged. read more

The locking handle on my sliding door broke and I wasn't able to fix it myself. I called Acme Locksmith about 1pm, and their man, Max, showed up a couple hours later and had my handle fixed in less than 30 minutes. Very nice staff there, very efficient, and very quick. Doesn't get any better than that! read more

Outstanding! They listened to my issue and offered solutions I didn't even know were possible. Very knowledgable and patient. They were here within an hour of my call, and replaced and repaired 2 locks for a very fair price. I could not be happier. Thank you Acme Locksmith Mesa! read more

Eric at Acme is an extremely knowledgeable locksmith and can duplicate just about any key out there. There was no well if it doesn't work bring it back, he assured me it was going to work the first time as they constantly calibrate the keying machine. This was a moment of oh man no running back forth especially at these gas prices. Funny he made a key for my gas cap and trailer hitch, great guy who knows his stuff! Mesa as a down home feeling and the people I've met here are good people! read more

Wish I could give a lower review. I needed a key leaving town. Called and they had it and but said they stop reprogramming at 4pm. I jumped in my car and drove across town as fast as humanly possible. I was in the lobby before 4pm and the person was not at the counter. By the time they walked up it wax 4pm exactly so they refused to help me. I told them how important or was, thay I was here before 4p and that I drove so far. I begged them and they just Said no. I guess Friday night they had bigger plans than helping people. read more

Took care of my needs keep in touch the whole operation. Fair price great craftmenship Will use agian read more

won't go here again. got great service here pre-Covid. but this trip March 6, 2024 was a disaster. just needed a basic bike rack key x4 made. younger guy looked at key and seemed to have a problem finding a blank. finally came back and made the key. THEN told me to take it and see if it would work. I just drove an hour to get to this place so wasn't looking forward to do another 2 hr return but he wouldn't do any more keys, so I decided he wasn't that sure the key he made would work. I put the key on my key ring and was getting my credit card out and he said, 'WHOA, you gotta pay for that'. I told him that is why I was getting my credit card out. Then the KICKER--he said that will be $12. WAY over priced. on way home stopped at a local hardware store and had 4 keys made like I wanted and total bill was $20 or $5 a key. Never again for ACME. read more

They are fast, kind and efficient. It was a late night call and a emergency. Locked out of the house with animals inside late at night. They were there in 25 minutes. Reasonable on the price especially at the hour we needed them. read more

Fast response. Excellent work. Reasonable prices. Don't waste your time looking elsewhere or reading reviews. ACME will get it done. read more

I'm thrilled that so many people are happy with this company. I am not. Representative at store recommended the type of new lock I buy. I bought it. Acme charged me nearly $200 (trip charge plus one hour labor). Alleged locksmith told me job would be "a piece of cake" to remove old lock and install a different lock. After the hour was up, the screen door would not lock from the outside and is very hard to lock from the inside. There was a mess on the ground that if I'd wanted him to clean up, I would have had to pay for another hour. New lock is not flush, having a gap between the door and the lock piece. After a month, one of the 1/4 inch screws holding the strike plate on fell out. The strike plate he installed has caused damage to my arm several times as it sticks out. During the installation, this guy tried to grind down the metal strike plate already present. I told him to remove it but by that time, I had shards of metal as well as wood all over the doorway, inside and outside. He was not wearing safety glasses or hearing protectors and when asked, told me they were in the vehicle. Not even five seconds after he told me that, he got a shard of wood in his eye from grinding. I really should have known better since when I asked him to tighten the door knob on the main door he said he wasn't sure he could. I will probably have to get a new screen door and yet another lock. Since then, I have learned that there are locksmiths who charge by the job and one said he was willing to fix things for a flat rate of $50 since I'd had such a horrible time with Acme. After he does the job, I'll post a review for him. read more

07/13/2022 REVIEW UPDATE: Per Robert V's response, on 7/14/2022: "Hi Stuart, I am the owner of ACME Locksmith. You were probably speaking with our online orders manager. We often include manufacture/supplier information on the website because different manufacturers have different prices available to you. This gives you a choice in selecting, and let's us know which one you chose. For your car, even though the SKUs are the same, there are three different manufacturers for that key. We are with you on shipping! It has become very expensive! We almost always pay more than the $8 we charge. It's crazy. I can see how the "PK3" may have thrown you off. Of course you can have a full refund, including the shipping. Accidents happen and misunderstanding what you ordered is something we can certainly fix for you. Just bring us or mail us back the uncut key to our Mesa location, and we will take care of everything. If you have any questions, reach out to me directly at owner@acmelocksmith.com ." 07/15/2022: Full refund (including shipping) credited to credit card. BEWARE: As of this review, Acme Locksmith.com Website remains: 1999 - 2004 Oldsmobile Silhouette B97PT (PK3) SKU: JMA-B97PT Price: $15.00 read more

Horrible customer service. Highly recommend trying anything but this "locksmith". No need to treat people rudely.

Fast, wonderful, polite, on time and reasonably priced! I don't have much info for these guys. They did exactly what they said for the exact price and didn't rip me off! Love this company. If I need another locksmith, I will use them :) read more

Huge kudos for Eric L and Acme locksmith who came to the rescue when a key for a trailer hitch receiver was lost. Within less than 60 seconds, Eric had the recalcitrant hitch receiver lock removed. The price was very reasonable and the service is worth at least 5 Yelp Stars. Kudos also to the Acme Locksmith location in Scottsdale who referred me to their Mesa location because it was closer to me. Great customer service, reasonable prices, and people that really know how to pick a lock if needed. They also feature a wide selection of locks for multiple applications. THANK YOU ACME LOCKSMITH!!!!! read more

I have a multi point lock for the front door that failed. Texted with Bobby and sent pictures. Called this morning at 9 and by 1:45 Erv was Sr the house. They send you a text so you can know when they will arrive. Highly knowledgeable and efficient. Fortunately I had an original cylinder that could be swapped out saving me weeks of waiting for a new mechanism. Do yourself a favor and only call ACME for your locksmith needs. This company including Amber, Erv and Bobby were all outstanding. read more

Went into store location. I appreciate quality parts and material, so I purchased a "perpetua (stainless steel) key" for one of my restored classic vehicles. Prices on these kinds of keys can run decently high "for a key". I took it in to have it copied from the original. The man working on the key immediately started making fun of the case I brought it in. He takes the key back and quickly realizes it's steel, after running it through a machine used for weaker metals. Attempts to use another machine ( suited for steel keys) but manages to launch, bend, twist, and chip the key. After he hands the key back to me, he continues to make fun and tell me how irresponsible I am for purchasing a key like this, then I guess in an attempt to Emasculate the key, he tells me that the key is aluminum and weaker than brass keys. After previously saying it was steel and even having a tough time cutting it on the machine used for steel. Near the end of the transaction he's asking me "for what car", as to judge me on weather or not it was an appropriate thing to purchase for a vehicle. I would hope that customer service improves there. Instead of needing to make 6 dollars off a key, they would ask the material, look at their equipment, asses the difficulty, and maybe recommend I go somewhere else that could handle it. Messing up someone's key, and not even apologizing for 6 dollars isn't cool weather it be cheap or expensive. read more

These guys ROCK! I have an antique Jennings Governor Tic Tac Toe mechanical machine that I bought from a family clearing out their parents home. No keys came with it and I quickly learned that a single lock (this machine had two!) was $150/ea and one was not even found on the internet for sale. ACME told me they could make me two new keys for each lock and they DID! It only took a few days for the new keys to come home and they hit it out of the park. These particular keys are circular "cam" keys. Thank you!! A+++ read more

Acme Locksmith - Original O.D. Jennings cam lock - Keys & Locksmiths Near Me - Mesa, Arizona

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Use these guys a bunch of times. If you're looking for a locksmith Acme will take care of you!

NEVER EVER use ACME Locksmith Corporation in Mesa. Their Store Manager there is one of the WORST Company Representatives ever. Not sure if their other locations offer the same piss poor level of service. Last week I dropped off the Glove Box door from my 1958 Triumph TR3 along with the Key that I think is the correct key for the Lock. Needed to either figure out why the key is not working or simply make a new Key. The Manager either does not do this type work or did not want to do it. Said they would have one of their Mobile Techs come by the Store the next day and do it. Said the cost would be around $35. Sounded like a deal. Didn't hear from them on Friday so I figured maybe they didn't get around to it until late in the day. Tried to call the Store Monday morning but they didn't answer. Instead it was forwarded to their Corporate Headquarters. The lady that answered there said she would contact the Store and have them call me. Never got a call. Called again in the afternoon and yet again the Store did not answer so the call rolled to Corporate. Same lady answered and said she would txt the store with my info and ask them to call. Never got a call. Tried again this morning. Same thing. Store did not answer and rolled to Corporate. Same lady answered. She put me on hold and called the Store to transfer me. Store Manager came on the line and said she never called me back because 1. She runs the busiest store 2. Is Training someone (that is scary thought) but that she was calling me back now. Ummm.... No. I'm calling you. And 3. She said her Mobile Techs work by appointment and if I want to schedule a Tech to come out here the cost will be about $95. I asked if that means I should come get my stuff and take it to another locksmith that will do what they say. She got all huffy and said don't get mad at her so I hung up and tried to call back figuring it would once again roll to Corporate. It did but I thought it was the Store that answered so I hung up. The lady from Corporate called me back. Told her what had happened and that I just want my stuff back but that I do NOT want to have to deal with their Manager. She offered to go by the Store and get my stuff and I can come by Corporate to get it from her. The Store is 4.5 miles from me and since their Corporate Office is only 7.5 miles from me that is fine. read more

The woman who "helped" me was difficult, to say the least. She told me I could leave my items (newly purchased elsewhere) and she would re-key them after her other jobs ahead of me. I asked if she had some sort of receipt for my $300 worth of items I was leaving. She said no, she didn't have anything to give me. When I pressed her to write some sort of receipt, because I was leaving my items with someone I didn't know and a shop I had never done business with before, she responded that she wasn't going to write me anything, angrily waving the "tag we normally use" and stating they were "out of them". Then she told me she wasn't going to steal my things, got a bit sarcastic, and simply handed me a business card instead -- "I'm the manager". As if that was enough and I didn't need any receipt. At this point she was noticeably angry with me and I expected she would take that out in her services. I decided to take my merchandise and go elsewhere. So glad I did! Went to Armor Lock & Safe instead -- they were very pleasant, scheduled an appointment for me so that the service could be done while I waited, and charged me less! read more

We needed our gate lock fixed. Called on Wednesday and Acme was here Thursday morning. The gate lock was fixed quickly. Great service. We highly recommend. read more

Extremely rude serviceman. He told me he had 10 minutes to look at my locks. Said he could "maybe, kinda fix one". When I told him I eas not interested in his services he tried to charge me $99. No way!!! read more

I called several self-advertised "locksmiths" before calling Acme. Most businesses that advertise as a locksmith simply do lockouts for cars. I came to Acme because I needed the real deal. I have a truck box that I needed keys to be able to secure my tools, but I did not have a key to duplicate. My particular box has a more complex locking mechanism and further complicated the task. I brought my truck box to Acme and they HAND-FILED me 2 perfectly working keys! I was impressed, and that does not happen often. Not only were they extremely expert in there field, they also were very focused on customer service. My keys were both done within 30 minutes. While I waited I went and got Yoko Fast Food and watched their infomercials in the store and actually learned a lot. I will be telling everyone I know about Acme and will be calling them for all of my future needs. 9/9/2016 Just had them make a copy of a truck key that wasn't working on the passenger door. The copy works on ALL doors plus ignition!!! So I promptly made a copy of the copy and threw out the original. Thank you locksmith gurus!!! read more

Acme is the best safe cracker in the valley! My Big Horn gun safe I bought from Costco died 6 months after I bought it (evidently a bad motherboard). I called another locksmith, they quoted me $350 over the phone to open it, and said they would have to use a 9" cutting blade and the safe would be destroyed. When they came out they said it was different from what they thought, and it would be $650, and the safe destroyed. Mike came out, drilled the designated spot from the manufacturer, opened it, repaired the hole, and converted the safe to an old school combination lock for $525. I saved $125, AND got my safe back, better than it was before. I couldn't be happier. Thanks Mike and Acme! read more

I love these guys! I saw a few bad things and was shocked. They put multi-lock pick proof locks in my house 10 years ago, and they have been great. I just bought a new front security door, and ACME are my 'GO TO' guys for locks. The web site was perfect for creating a record of the job I desire. I don't think there is another locksmith in the Valley that has the technical expertise these guys have or offer the high security products. read more

My dumb ass stuck the wrong key in the ignition of the car. I wiggled, yanked, and jiggled the mofo for what felt like 2 hours, only to break the key off in the ignition... bahh. Today I had time to get it taken care of, and I yelped "locksmiths" in the area, and chose Acme based on the 5 star reviews. They did not disappoint! They sent me a guy named Thomas who was totally awesome! The first attempt to remove the broken key didn't work, so he had a plan b, which worked.... The price I was quoted over the phone was $89.00 which is exactly what I paid... Also, Thomas arrived considerably earlier than anticipated! So much awesome! While I don't look forward to getting myself in a key jam again, if I do, I will gladly use Acme! read more

Used ACME twice. Both times amazing service, expertise, and very quick service by Mike (who has over 30 years of knowledge in locksmithing). Great value also. It doesn't get any better than this, period. Mike rekeyed a door for me today and even added a way better deadbolt than I had at no charge that he happened to have, and even unbeknownst to me until he notified me (I had an old one from 1984). Go with these guys and ask for Mike, I promise you will be extremely satisfied. read more

I was really happy with this company and their work. Ron was my tech, and the work was done very well. The bill was very reasonable, just like Violet quoted me over the phone. Friendly customer service too. I would use this locksmith service again. PS: I think Yelp's representation of this company is misleading. Only one review is shown, and unfortunately it happens to be a bad review for the company. However there are 24 very good to excellent reviews on the "Filtered Pages", I chose this company because I read the reviews on the Filtered Pages. Plus the company has a top rating with the BBB. So you can't please everyone, Yelp, so please better represent this company who employs our neighbors in this trying economy. Also, instead of showing "1 review", put 25 reviews; otherwise, Yelp, you're not making any sense. So as I submit this review, I wonder if Yelp will put my review on the Filtered Page.... hmmm. 10/19/2011: Yep, this review has gone to the Filtered Pages. Yelp, was it something I said? LOL. read more

They did an awesome job:) Matt, our locksmith, showed up on time and ready to go. I had him re-key all the locks in our new house. He did all that plus flipped all of the doorknobs in our house for us (since the previous owner/flipper had them all upside down). He also provided some great tips (e.g. how I can re-key my own lock if I ever need to change the locks again). And 24 hour emergency service? Can't beat that. read more

We had a horrible experience with the first locksmith who visited our house. Big Mike showed up and was friendly, knowledgeable and professional. There were no hidden fees, the price they gave us over the phone was the final offer. I highly recommend Acme if you are ever in a bind and need a 24 hour emergency locksmith. read more

I do not know what the other reviewer have seen unless they were reviewing the owners prior to 2007. I called and talked to some lady that was NOT very nice. I asked how much it would cost me to have 2 Dodge keys with fobs attached. I was told a few dollars cheaper then the dealer would charge. Then I was told I had to pay for each side of the keys to be cut 2 dollars for each side tot walling 8 dollars. I said the dealer was almost cheaper, the lady told me to go to the dealer. Also I was told no Military discount. I had the prior owners of the Acme (The Lock Shop) take can of my keys. I would highly recommend them. You can read my outstanding review for them.. Yes I had the Lock Shop cut and program my key and fobs. Customer service is everything, I receive non at Acme.... Acme you had your chance.. read more

Had a GREAT experience today with ACME locksmith. Called to have someone come and assist in replacing my back door lock that broke. Within 45 minutes Ryan arrived and replaced my dead bolt lock and cleaned up my door handle to make it work more efficient. Also re-keyed the whole house so there was only one key (as I wanted) for the entire house. Replaced several broken locks and door handles too. Ryan was professional, fast, and very customer focused. He explained what he was doing, ensured that it was working correctly and re-checked prior to departing. I would recommend ACME to anyone needing locksmith assistance. I have used ACME and have had a very positive experience. The customer service provided was what made the difference. Friendly, fast and good price. read more

I needed to have a lock replaced and was quoted a price over the phone. The technician charged me $35 more than the quoted price. When I challenged him on the price, he got a bit nervous and I figured he's just doing what he's told so I signed for the charge and called the office to ask if they would honor the quoted price. The person that answered the phone was very apologetic and said the technician was new and he used the wrong code. She very promptly refunded me the difference and sent me an email confirmation. I get that sometimes people make mistakes and what will make or break a business is how they fix the mistakes. Acme owned the issue and corrected it without question or hesitation. That warrants a 5 star rating in my book! read more

This business was very professional and knowledgeable about rekeying a safe that I had lost the key too. I thought for sure I was in for big cost and a headache dealing with it. But after calling and after going into their business all fears went away. The staff were nice, respectful and were good to work with. It's nice as a woman to not be intimidated when going into a locksmith. Some are scary but not this place!! Not to mention very affordable and offer after hours help. read more

If I could do 0 stars I would. I urge any potential customer to think twice before utilizing this service. Not only will you be left high and dry when the 30 day warranty expires shortly after your installation, but you will be undervalued and dismissed as a customer. The company installed a lock for our company that utilized a remote control. Installing the lock was a huge headache in itself since the company sent us the wrong lock initially. About a month later (right after the hardware warranty expired), the lock started to act up so I called the number on the quote. Even though I clearly specified our customer information, the woman on the line (Amber), did not look up our invoice to confirm what services and hardware we had purchased. She then proceeded to insist that I hadn't purchased a lock with them and that we had bought another cheap device and then hung up on me. After recovering the invoice number from my files in order to confirm our purchase, I called back a total 4 times. Each time I was urged that Eric would be calling me back shortly. I was never called back and left to handle the issue myself even though the service warranty was still in effect. Truly an awful experience - and i hope this reviews saves someone else from a similar experience. read more

Great job and Bobby was awesome! He was prompt and efficient. He replaced two doorknobs and completely perfect! I would call these guys again! Also, the guy on the phone was nice too! read more

I used this company a year ago and they reviewed and corrected all the locks in my home. They have a one year warranty on the work they do. Two of the doors they corrected, out of 8 that they worked on, started to give me a problem. I called them, they sent the same technician, Matt, to my home who flawlessly recalled each repair he did 10 months earlier. He fine tuned the doors.They again work flawlessly. All done without an additional charge. Fine workmanship, great customer service and you can't complain about the one year warranty..... read more

This is the second time I've used ACME, excellent service both times! David was on time and quick and provided me with a link to track his arrival. Highly recommend! read more

ACME was great. Lost my housekey and they came out same day (Sunday) to re-key my two deadbolts. Reasonably priced, too! Thanks! Will definitely recommend! read more

Very happy with my service today. Bobby arrived on time and texted his estimated time of arrival. He was friendly and knowledgeable. I like to try and use local businesses for my household needs and so happy I found this place! I will definitely use them again! Thanks so much!! read more