I am shocked that there aren't more reviews about how absolutely TERRIBLE the service here is. The food is good, but I always have to prepare myself for the workers every time I go here. I have already been here four times and every single time it's the same horrible service. Every time I come here, they attack us for not tipping. Here's why I never tip this place:
- Cleanliness is nonexistent. When they accidentally gave one of our rice cakes to another table on THEIR USED PLATE, the people told the server it wasn't theirs. So, the server took that skewer and put it on our plate. Didn't give us a new one. When we asked for a new one, he insisted it was clean enough to eat. He tried gaslighting us into thinking he didn't just take the same rice cake from other customers and give it to us.
- They ALWAYS mess up your order and when they do, they charge you extra. One night, they accidentally gave us a bowl of noodles that was meant for another table. We thought they gave it to us because they messed up our order, so we ate some of it. When I checked the bill, I saw that they added it to our check without telling us. When we asked them to remove it from our bill because we didn't order it, they said, "but you ate it." They refused to let us leave without paying for the bowl of noodles, so we refused to pay for our meal unless they removed it. After a long argument, they started closing and finally caved. We didn't finish the noodles and sure we should've clarified that we didn't order it, but charging us for YOUR mistakes is unacceptable. Be a big girl and apologize. They have added food we did not order to our bill before. I kid you not, added random stuff to our bill without us knowing has happened every single time I've been here. Another time was when they forgot to give us our second beef skewer, our third rice cake skewer, our second chicken skewer, and three beef enoki skewers. We were charged for all, but never got any of them. When asked to remove these items from the bill, they got mad and threw the receipt at us.
- Whenever we don't tip for their horrible service, they confront us about it and say, "We expect cash tip if you don't tip by card. You aren't leaving without tipping." We said we would tip in cash, but after paying we just stood up and left without tipping. Disrespectful. They were name calling us as we were eating and then demanded a tip. No.
- If you aren't Chinese, they're super rude to you. I'm asian, but not Chinese. They called us names while we were eating, talked about us to their coworkers while pointing at us, avoided filling our cups with water, ignored us when we said, "excuse me," etc.
- 2 out of the 4 times I have been here, they threw the receipt at me when they see that I didn't tip in card.
Again, food is good, BUT there is an even better place I'd like to recommend! Discovery Fusion BBQ in SJ closes late everyday and their skewers are SO good. I honestly prefer this place over AceKing BBQ because the service is wonderful and everything tastes great. The ambience is also just so much better and more aesthetically pleasing.
If you can, AVOID ACEKING BBQ. read more