Trent was a hoot! Cleaned my dryer vent and air ducts for a great price. Real good family guy. Even helped my husband put in our new washer free of charge and re inspected my chimney for free just to make sure we were set for winter. I don't know how this company has ever gotten a 1 star review. I have had Trent as a technician twice now for my chimney and vents. I will always come back to this company. And Kristina the owner she's a great gal. Really kind to talk to and made sure I was happy with my services. You can't hardly find an actual family company like this anymore! I'll never go anywhere else and that's a fact read more

We had Ace at our house to install a new log set for our gas fireplace. They did so but I realized after reading the manual that it was an unvented log set in our vented fireplace. When I asked to have it replaced they said they understood so they came out with a new vented log set. So far, so good. But they had trouble fitting the new log set to the gas line, so they replaced the gas line from the main valve into the firebox. When all was done we began using the fireplace and discovered the pilot was very noisy. We also noticed the fireplace now had a metallic bang about 20 minutes after it was shut off every time. We had them out again to check the noises and basically there was nothing they could do or offer. Throughout the process the guys were pleasant and responsive, but they often seeemed as if they didn't exactly know what to do next and were on the phone for help. We ultimately decided for safety's sake to have another company inspect the fireplace. They told us that when the Ace guys worked on the gas line they cut a hole in the firebox. Though they had put patch in the hole, that's not an appropriate or approved strategy in a standard gas fireplace. The only safe solution would be a new firebox for about $10k installed. We consulted a second company and they said the same thing. While we could have gone back to Ace to demand a repair we no longer trusted them to do it right. We would not recommend them. We are replacing the entire firebox for about $10k. read more

The tech did a terrible job cleaning out our dryer vent. He didn't do the job right and it was $250. He refused to clean it from the outside because it was lightning out even though the storm passed. He didn't use the proper tools. We ended up calling another company and they pulled more lint then he did. Terrible and would not recommend read more

I don't know why there would be any negative review for this company. It is family owned, they are the most honest, knowledgeable, friendly & timely people. I would recommend this company to everyone. They provided services for me & family & were nothing short of professional. read more

The service technician had no idea what he was doing. He looked completely lost, like a deer caught in headlights, and even the person he called for help was just as clueless. It was a colossal waste of time. He couldn't even put the unit back the way he found it. Do not trust this company with any item that needs repair. Sending untrained, unknowledgeable, and unskilled individuals under the guise of professional service is false advertising, false representation--and some might even call it a scam. This is especially concerning for the elderly, who deserve protection in these situations. After the unit was taken apart and not reassembled correctly, we are left unsure whether it is even safe to use. How can someone claiming to be experienced not know how to reassemble the unit? From start to finish, there were red flags everywhere. We now need to find a reputable, experienced company to service the unit properly, ensure it is safe, and reassemble it correctly. When we asked the company to fix what he had undone, he was rude and hung up. On the next call, we were told someone would return, but no one showed up, and no one called. This sums it all up. read more

Bar was timely, helpful, and a hard worker. He took pictures of the good and the bad regarding our chimney and then recommended a clear scope of work. I would use him again. read more

Absolutely horrible service the kid they sent out was very unprofessional couldn't do anything for himself had to be on the phone the whole time, had no idea what he was talking about and scammed my mom fo 69 dollars and did absolutely no chimney inspection or cleaning even though i repeatedly asked while the "tech" was there and its interesting you they got sent out by "bho" very interesting and quoted a 300 dollar job at 1500 very interesting indeed. read more

Do not use this company! Tech they sent said he made repairs but did not complete the work properly. Had to hire another company to complete work. read more

Don't use this company. They did half of the scope of work they quoted, broke an air vent and we still have to have someone come to complete the work. read more

Do not us them and we had them name was Gino bad services and broke one of our air flip and said a bird did it. Said he would fix it for another charge. There no way a bird broke this plus the no feather. read more