I made an appointment online. The Duct Squad replied by email scheduling my appointment for this…read moremorning. I heard nothing further, so emailed last night to confirm the appointment. I had made a arrangements for a friend to be at my house in the window given to me by The Duct Squad. 40 minutes before the window, I spoke with Simon, who told me he was going to wait a couple of hours to "see if the weather got better" before coming to do the job. I'm certainly able to get to my job this morning, and I expected the same of him. It was quite obvious that he hadn't reviewed the information I had provided. I decided to terminate the engagement with the Duct Squad, and will find a more reliable company to work with.

We were referred to the Duct Squad by friends who had recently had their ducts and dryer vents…read morecleaned by this company. They were so pleased by the efficiency, ease, speed and cleanliness of the Duct Squad's work. So were we! The price was reasonable and the service was great. We enthusiastically applaud this company for a job well done. We are very satisfied customers and will use them again.

Very happy with my service! The company was able to schedule me for next-day air duct cleaning,…read moretechnicians showed up on time and completed the service within two hours. Sam was great and very courteous! Would definitely call again.

My workplace hired this company for duct cleaning. We have been getting our ducts cleaned every 2…read moreyears for a decade now and this is by far the best job we've had done. There were 3 men that showed for the entire week. One who worked the equipment in the ceiling, one who worked the equipment on the ground and a younger man who went behind and cleaned the vents and returns. From my perspective, this is the most thorough any company has cleaned our vents. Not only did they vacuum out the ducts, they covered the vents prior, so debris would not come flying out and make a mess (which no other company had done). Then they followed with vacuuming the exterior of the exhaust vents and then used a spray cleaner to clean the exterior of all the vents and returns. They may have even done more, but being a commercial job, I didn't follow them around and see all that they did. I also did not have any personal interaction with them. But I can say, the vents in our 35 year old building have never been cleaner, and they didn't make a mess while doing their job either. Even though they may seem higher priced than other companies, you definitely get what you pay for. And Alpine does an excellent job! Definitely hire Alpine for your residential and commercial needs.

We had a rug, 2 chairs, and our shower cleaned/resealed. The initial service took care of the rug…read moreissues. Because the shower still showed evidence of mold, we called. Nick who serviced us, returned and addressed the issue as well as a few stubborn places on a chair. He was professional and attentive to our concerns which we greatly appreciated the responsiveness and attention to these issues. The shower cleaning is more expensive than other services.

"This business engaged in bait-and-switch pricing, property hostage tactics, and extreme price…read moregouging against a 25-year military veteran.1. The Bait-and-Switch: The company came to my home, measured my rugs, and gave me a verbal quote of approximately $600. They had me sign a phone screen to approve the service. No $4,800 price tag was ever shown to me or verbally disclosed.2. Property Hostage & Price Gouging: Three weeks later, they returned with my rugs and suddenly demanded $4,800. This was eight times the original quote. The company claimed the employee who quoted me $600 no longer worked there. They held my property hostage until I negotiated with the owner, who dropped the price to $3,100. Under intense pressure to get my property back, I reluctantly authorized the $3,100 debit card charge.3. Substandard Work & Misrepresentation: Upon unrolling the rugs after they left, the quality of work was completely defective. The rugs were hung crookedly and damaged. Furthermore, the company charged me premium rates under the false pretense of cleaning high-end, thousand-dollar 'oriental rugs,' when my items are actually cheap, standard area rugs.I am filing this complaint to publicly document this company's predatory, high-pressure tactics and terrible craftsmanship to protect other consumers and military veterans." Plus, I paid for extra padding also.

Fantastic Service. I could not recommend CinderBox more…read more Backstory: A bird got stuck in our chimney and passed away. Needed it removed as flies were starting to breed. Result: I welcomed Seth into my home this past Tuesday and could not be happier that I did. He was an upstanding example of what a service business should be providing on the employee front. He was personable, honest, and answered more questions than he probably wanted to with a genuine smile while doing a great job at fixing our issue. The bird is gone (so are the flies) and we can finally enjoy our home again.

Seth arrived ahead of schedule, did a great job of walking me through the details of the service…read moreand also provided some homeowner tips. The area around the fireplace was carefully protected and there was no mess. Recommendations for additional service were supported by picture documentation. Very satisfied.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

Our chimney foundation settled and the entire brickwork was shifting away from the house. Clean…read moreSweep came out and Sam talked to us about options at different levels. The quoting process was great and easy to compare options. We bit the bullet and decided rather than applying some bandaids, we should get the entire thing rebuilt. This way, WE could enjoy a beautiful fireplace rather than paying for someone else to when the house is eventually sold. The guys at Clean Sweep did a beautiful job! They demoed the old chimney, jackhammered the foundation, poured a new one, and built us a working chimney from (below) the ground up! We opted for a gas log and a nice set of doors to keep the dogs and kiddos out when it's turned off. We were extremely happy with the team, especially our project manager Daniel who answered our endless questions and gave us a lot of confidence. Their price was fair but more importantly, we knew we could trust Sam, Daniel and the team to do good work.

Sam's company and staff do top notch work. I have recommended them to a number of family and…read morefriends and they have been pleased with the outcome.

This company was fantastic to deal with. They actually answer the phone and get back to you timely…read more You can email photos to them to help the quoting process, which was so helpful. I will be calling them for all my chimney needs. Excellent service, great techs, great pricing and cared about our situation!

Expensive for a simple fireplace cleaning. Technician was competent but not very responsive to my…read morequestions. They probably spent 15 minutes cleaning my fireplace. Overall the experience was just ok. I'll probably look elsewhere for my future fireplace maintenance needs.

Excellent experience with whole house carpet cleaning! Booking was seamless and team showed up…read moreearly. They were able to get some spots out that other cleaners could not. Carpets look great! Crew was very capable and personable. Overall excellent service with better pricing than the others.

Thomas and Crystal are the techs who came to our home to steam clean our furniture and floor…read morecoverings. The sunroom carpet was horrible with spills and stains, but they made it look like new. It needed extra attention on some spots, so It wasn't easy! They cleaned living and dining room area rugs and our living room and sunroom upholstery, and did a great job on everything. Mostly, we appreciated their friendly, professional attitudes and the way our home looked and felt when they were finished. Great job! And at a totally reasonable cost (about half the price of another company's estimate). A Affordable will be our go-to for carpet and upholstery cleaning! Highly Recommend!