Chad from Mite-E-Ducts came out to review the work from the technician. Chad helped repair our…read morevents and make everything right. That's not something a lot of companies are willing to do.

Service requested happened in about one month later after initial call. Got pushed back by one week…read morebut was able to make it happen. Communication was good via email, text and phone. Person to clean was on time and thorough. Did a good job of keeping things as clean as possible. A two story home with 2 HVAC units at 3k sq ft took about 5.5hrs. And under $1k I would recommend.

We do NOT recommend this company to anyone. We hired this company to clean our ducts on February 9,…read more2026. The tech, Kevin, was super nice. Unfortunately, our thermostat had a blank screen when he turned back on the breaker after the cleaning. He advised us that happens sometimes. We had no idea. It would of been nice if they would of communicated this to us prior to the cleaning. Or even have us sign a waiver to protect them from liability. Thankfully, our thermostat was still communicating to the furnace, so we had heat. We were referred to Total Comfort Heating and Air by the owner of Bulldog, Jason Peterson. Mark from Total Comfort came out the same day. He advised us that we had to purchase a Lennox thermostat due to the type of unit we had, so we could not just install any thermostat. Total Comfort did not have parts for Lennox so he needed time to find a vendor that did. Again, we still had heat so we were in no rush. That is until the owner, Mr. Peterson came to our home early afternoon on February 11, 2026 to met with my husband. He wanted to make sure his company did not cause the thermostat issue. While we appreciated him "trying" to help, he left us with no heat. Now we had no thermostat and no heat. We contacted Summers, which is who installed our HVAC system, and their tech did not have a Lennox thermostat either. It would be Monday of the following week before they could get one. The Summers tech tried to bypass some wires in hopes our furnace would start running, but the furnace was throwing communication errors. We ended up having to purchase space heaters to keep warm for the night. Mr. Peterson wanted to come back to our home that evening and we advised him twice not to. We voiced our concern of damaging our whole system and reiterated what the two HVAC companies had advised us of installing a non communicating thermostat. To our surprise, Mr. Peterson showed up at our home at 9pm that night! My husband was not home at that time, which caused me to panic. New home, new surroundings, a man that I had never met in person wanting to come in after being told twice not to. Mr. Peterson claims he came because he wanted to help us. If that were the case, he should of made sure we had heat after messing with our unit earlier that day. The following day, I went to Lennox's website to find an authorized dealer near us in hopes of getting our heat working as soon as possible. Reliable Comfort was the only one. We had no time to research other options that may have been available due to the no heat situation. We ended up paying for two space heaters and Total Comfort $1,100 for a thermostat in order to get our heat working again. We felt it was only fair to be reimbursed for said monies. Mr. Peterson offered to refund the monies we paid his company for the duct cleaning, which was $531. We declined asking for the full amount. Mr. Peterson then offered to pay $550. Again, we declined asking for the full amount. Mr. Peterson then offered to pay $772. Again, we declined and requested the full amount. If Mr. Peterson did not leave us without heat due to his negligence, we would not be leaving this review. Today, February 19, 2026, I started the process of getting all emails, texts, and information on our unit together so we could file a claim in small claims court. It was overwhelming to say the least. We just wanted to move on. We emailed Mr. Peterson to ask if the offer of $772 was still on the table. We received no reply. At 6:32pm tonight, I texted Mr. Peterson, asking if the offer was still on the table. At 7:17pm he responded stating all offers were no longer available. We thanked him for responding since he didn't have to. There is an abundance of communication of us trying to settle this out of court. Now, we go back to preparing our claim. To clarify, we have a Lennox IComfort system.

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

My dryer vent had not been cleaned out in over 10 years. I wasn't necessarily having issues, but…read moreknew it was time for a cleaning. I received a recommendation for Scott and contacted him right away. He responded quickly and set up a time a week later for 2-4p. I received a text and an email when he was on his way and he arrived at 3:45p. He looked at my dryer, turned it on, checked the vent trap and explained the procedure and cost. He was done and gone in 20 min. Super easy! And he was the cheapest quote I received, with everyone else well over $200. Dont look anywhere else, go with Scott!

Came in and saw the issue right away, no problem in finding the cause and fixing it by installing a…read morenew vent line through the ceiling and roof... problem solved price right and fair.

Lindley has been our HVAC contractor for over 14 yrs have always been happy with the work done,…read moreJustin has always been so helpful.

Our geo air conditioning was not keeping up. A service call showed the need for a couple of new…read moreparts. The parts were ordered and promptly installed....right before Memorial Day weekend! Thanks to Austin for the sharp-eyed catch on the refrigerant gas leak! Thanks to Comfort Solutions for the fast work. We also purchased another service contract-and as in the past- know we will get great service. Thank You!

My dryer wasn't working well and kept giving me notifications that there was an air flow problem. I…read morefinally had time to call and have someone come to clean the vent. Family Heating and Air was able to get me in with next day service. Wow! I'm so glad that I called! Blocked dryer vents can cause house fires, and now I'm at lower risk because I've had the vent cleaned. I called our regular HVAC company and they don't do vent cleaning. I called another HVAC company that we've used and their price seemed high. I discovered Family on Google and their had exceptionally high ratings so I called. Not only were they super friendly and kind, they were able to get me in the very next day and at a very reasonable price. Clay, the service tech, was on time and super personable. He got right to work and had the vent cleaned in no time. And when he showed us what came out, I was mortified. I'm very grateful the house didn't burn down and that my dryer will actual work now!

I had a one gas furnace in one of my rental units that went out after 34 years of service. I hired…read morethese guys to come out and install a new system. The prices are very reasonable and the service from everyone at the office to the techs in the field were amazing. They are fast and efficient. They had a new unit installed in no time! The follow up service was great as well. A great group to work with. I will hire them again! Thanks guys for getting this installed before Thanksgiving! They also offer financing and have some very good options!