We had a great experience with this company from start to finish. They quickly identified that our…read moredryer vent needed more than just a cleaning and recommended replacing the entire run to improve safety and performance. The team was professional, efficient, and completed the work much faster than we expected while maintaining excellent quality. Everything was clearly explained, the work area was left clean, and our dryer is running better than ever. We would absolutely use them again and highly recommend them to anyone needing duct or dryer vent services.

This is a first class business and Ernesto was professional and a pleasure to have working in my…read morehome. My home feels cleaner and lighter and I will use Mite-E-Ducts regularly.

We do NOT recommend this company to anyone. We hired this company to clean our ducts on February 9,…read more2026. The tech, Kevin, was super nice. Unfortunately, our thermostat had a blank screen when he turned back on the breaker after the cleaning. He advised us that happens sometimes. We had no idea. It would of been nice if they would of communicated this to us prior to the cleaning. Or even have us sign a waiver to protect them from liability. Thankfully, our thermostat was still communicating to the furnace, so we had heat. We were referred to Total Comfort Heating and Air by the owner of Bulldog, Jason Peterson. Mark from Total Comfort came out the same day. He advised us that we had to purchase a Lennox thermostat due to the type of unit we had, so we could not just install any thermostat. Total Comfort did not have parts for Lennox so he needed time to find a vendor that did. Again, we still had heat so we were in no rush. That is until the owner, Mr. Peterson came to our home early afternoon on February 11, 2026 to met with my husband. He wanted to make sure his company did not cause the thermostat issue. While we appreciated him "trying" to help, he left us with no heat. Now we had no thermostat and no heat. We contacted Summers, which is who installed our HVAC system, and their tech did not have a Lennox thermostat either. It would be Monday of the following week before they could get one. The Summers tech tried to bypass some wires in hopes our furnace would start running, but the furnace was throwing communication errors. We ended up having to purchase space heaters to keep warm for the night. Mr. Peterson wanted to come back to our home that evening and we advised him twice not to. We voiced our concern of damaging our whole system and reiterated what the two HVAC companies had advised us of installing a non communicating thermostat. To our surprise, Mr. Peterson showed up at our home at 9pm that night! My husband was not home at that time, which caused me to panic. New home, new surroundings, a man that I had never met in person wanting to come in after being told twice not to. Mr. Peterson claims he came because he wanted to help us. If that were the case, he should of made sure we had heat after messing with our unit earlier that day. The following day, I went to Lennox's website to find an authorized dealer near us in hopes of getting our heat working as soon as possible. Reliable Comfort was the only one. We had no time to research other options that may have been available due to the no heat situation. We ended up paying for two space heaters and Total Comfort $1,100 for a thermostat in order to get our heat working again. We felt it was only fair to be reimbursed for said monies. Mr. Peterson offered to refund the monies we paid his company for the duct cleaning, which was $531. We declined asking for the full amount. Mr. Peterson then offered to pay $550. Again, we declined asking for the full amount. Mr. Peterson then offered to pay $772. Again, we declined and requested the full amount. If Mr. Peterson did not leave us without heat due to his negligence, we would not be leaving this review. Today, February 19, 2026, I started the process of getting all emails, texts, and information on our unit together so we could file a claim in small claims court. It was overwhelming to say the least. We just wanted to move on. We emailed Mr. Peterson to ask if the offer of $772 was still on the table. We received no reply. At 6:32pm tonight, I texted Mr. Peterson, asking if the offer was still on the table. At 7:17pm he responded stating all offers were no longer available. We thanked him for responding since he didn't have to. There is an abundance of communication of us trying to settle this out of court. Now, we go back to preparing our claim. To clarify, we have a Lennox IComfort system.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

Picture this... You've spent years paying for a membership to this place... You aren't super…read moreimpressed but you have an old house and think that the investment will be worth it. What would you expect said company to do when there is an urgent need... Oh! Me? ...I thought they would come and help. Wrong. Literally a pipe burst and the shutoff they installed didn't work. The water was gushing in... The response from this company? "Memberships no longer cover priority service. We can come out next week..." I promptly canceled said membership and my first call to another company resulted in their team coming out within 30 minutes. What was once a five star review is now a one star and a serious question of if they should rebrand to the Peterman Pyramid?

Came in and saw the issue right away, no problem in finding the cause and fixing it by installing a…read morenew vent line through the ceiling and roof... problem solved price right and fair.

My dryer vent had not been cleaned out in over 10 years. I wasn't necessarily having issues, but…read moreknew it was time for a cleaning. I received a recommendation for Scott and contacted him right away. He responded quickly and set up a time a week later for 2-4p. I received a text and an email when he was on his way and he arrived at 3:45p. He looked at my dryer, turned it on, checked the vent trap and explained the procedure and cost. He was done and gone in 20 min. Super easy! And he was the cheapest quote I received, with everyone else well over $200. Dont look anywhere else, go with Scott!

Lindley has been our HVAC contractor for over 14 yrs have always been happy with the work done,…read moreJustin has always been so helpful.

Lindley installed our Geothermal system several years ago and has gone above and beyond to take…read morecare of any issues that arose. They are great to work with,

Brand new customer to Family Heating & Air and was very impressed with the overall experience…read more They were responsive, on time, respectful, polite, smart, and solved my AC issue effectively and efficiently within about an hour or so. The tech that performed the service call was Gabe, who was excellent. Pricing was very competitive and because they did such a nice job, they earned my business on an annual maintenance plan, as well. It is a fantastic annual plan, very competitively priced, and worth every penny. Thank you, Family Heating & Air team. Outstanding work!

Family Heating and Air installed my wife's and my furnace and air conditioner almost eleven years…read moreago, and they have provided consistently excellent service for the systems since then. Christian visited this past week for our annual furnace assessment: like the technicians who preceded him for such work, he was personable, as well as professional - careful and thorough. Highly recommend!