With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

I called at nearly 7:00 pm Friday night of Labor Day weekend…read moreMy call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions. He said he could be there in 45 minutes He arrived in 30 minutes He diagnosed the problem and fixed it He was professional, capable and friendly I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC I am a fan of this company and Bryant This will be my company for such needs in the future.

I had my new ac/heat pump put in in May, 2020. It is still under warranty and I have had an…read moreongoing service contract with this company even before I had my unit installed. In the past two years I have been "solicited" by every maintenance person to purchase some "expensive" part or unit or service that I do not need. In addition, I sought a second opinion on my heater, and I was informed that I had only 2 screws holding my front unit to the heater left, and there was a part in my heat pump that is ready to burn out. It was a mother board or something like that. I told this to Summers, and no one called me back to talk about the part that was burnt out. Mind you, I have a 10 year warranty. After speaking with CJ, someone came out asap and replaced the mother board, put in the screws and gave me a free year service contract. Now, I also ended up having a whole water filtration system put in. It is time to replace the filter. I called CJ and he had Brady call me. Brady called and told me which filters to get and I asked him to walk me through it. Brady said, why I don't come out and do it for you. I also stated there was a part that was supposed to be replaced in my heat pump that was never completed because they forgot about it. Brady checked it out and "I" told him it was under warranty still. I text him that I got the filters, nothing for 5 days, I text him again, Did you get this, He answers to me "I just saw this, I'm sorry, I can see about tomorrow, I'll have to check my schedule, what is your address again". I told him in a text. He further stated in a text "We won't be able to get out today but I can get u on the scheduled for a day that works for you. We do have a minimum charge of $136.00. But from there, we can show you how to do it and you won't have to pay us again. I send back the next day, Does that include the part for the heater that was never done, CJ knows about this. That was this past Tuesday and it is Sunday, May 10th and no answer back. After this service contract is over and after I contact the office of the CEO, I am THROUGH with this company!!

Don't show up as scheduled for service. Claimed to have called and left voicemail. Not so. Also…read morewould not cooperate when I needed it after they had installed a hybrid water heater for me, and I was trying to get a rebate

Had Nick and Tom out to replace to water hydrants. They could not have done a better job or been…read moremore professional. I wish I could show you what they did below the ground. There is a 3/4 (I believe) black iron pipe next to the hydrant that has been driven in to add extra support, as well as, insulation down to the drain line. Nick is a magician on the excavator and Tom did a great job explaining the "next step" in the process. They even had a third hydrant on the truck as a back up just incase one of the other hydrants leaked once the line was pressurized again. They thought of everything! Would I let these guys come back - Absolutely!

I bought a Nordine 80% 70KBTU Furnace & a 2-ton AC & coil on 10/1/25. Every time the furnace…read moreswitched on, the enducer motor made a noticeable clicking noise as it drew in air through the roof jack. I was worried that the bearings were bad, so after 3.5 months of listening to it, I called to ask about possibly having bad bearings. Kirby sent out an employee to check it out. They replaced the enducer motor part, and it continued making the same noise. They replaced that one, and the noise continued. Robert Kirby came out and listened, and thought it might be the roof jack causing some air obstruction, so they replaced the roof jack. That made no difference. They wanted to charge me around $395 and I talked them down to the price back in October of around $345. This was before it was installed. To make a long story short, the enducer was replaced at least 2 times. There was no change in the noise. Over 3.5 months, they'd made 5-7 trips out to figure out the problem. Robert came out twice, one day with Steve, the rep from their supplier R.E. Mitchel Co., and they took the motor part apart and looked at it. Robert told me that Steve said that was the motor Nordine used in all sizes of their furnaces, and there was nothing they would do about it. I'd brought up possibly insulating it during the meeting. Robert knew what to use. They sent out an employee to insulate it, and it cut the noise in half. I wish they had a deeper understanding of the Nordine furnace up front. That's why I gave them 4 stars. They tried to figure it out and fix it. I would not have bought it had I known. The flange on the new roof jack leaves an inch of space with the slope of the roof. The gap has been stuffed full of silicone and will probably draw attention during an inspection when I sell the mobile home. I'm unsure if the motor bearings are being strained and will eventually give out. I've ended up spending 3.5 months with this problem on my mind. I have a furnace that has a defective or strained enducer motor. I appreciate that Robert promised me a free '26 fall inspection and '27 spring inspection to check on the motor. Although I wish we didn't have to worry about it. I was billed for the roof jack even though it was not the source of the problem. I told Eileen I'd split the cost with them. Her compromise has me paying $50 more than my half. I'm dissatisfied with that, as it was installed as a result of their misdiagnosis in the first place. Kirby Heating & Air was recommended to me by a friend who has retired from owning a commercial heating/air company. Kirby is a good company with a very qualified staff. I'm not happy with how my furnace purchase finally turned out, but I am grateful for the effort they made trying to make it right. Use Kirby Heating, but do not buy a Nordine product.

Nicely surprised at the professionalism, of the team. Which i learned ( 1) was the owner and his…read moremutli year tech, they got started and all through the process I felt informed and in good hands, not knowing how wide there service spectrum was I was able to get my dryer vent cleaned and my a/c cleaned and checked man it was nice to feel caught up on that house to do list. thanks guys Greg B imperial mo

Very responsive. Their service tech, Nikita, is very knowledge and was very clear in explaining the…read moresituation and our options. Definitely recommend.

Good service and technicians. Communicates well. All the technicians are patient with answering…read morequestions and explaining things. Sam, T'Shayla, Jerome, Mark, and Ryan have all been wonderful.

Everyone hates HVAC issues but if you are in need of repair or replacement these are the people to…read morecall! They are knowledgeable, honest, fair and on time! I needed a replacement and they removed the old system and installed the new system and completely cleaned up behind them in 6 hours. Also explained everything about the unit and what should or shouldn't happen! You

My dryer wasn't working well and kept giving me notifications that there was an air flow problem. I…read morefinally had time to call and have someone come to clean the vent. Family Heating and Air was able to get me in with next day service. Wow! I'm so glad that I called! Blocked dryer vents can cause house fires, and now I'm at lower risk because I've had the vent cleaned. I called our regular HVAC company and they don't do vent cleaning. I called another HVAC company that we've used and their price seemed high. I discovered Family on Google and their had exceptionally high ratings so I called. Not only were they super friendly and kind, they were able to get me in the very next day and at a very reasonable price. Clay, the service tech, was on time and super personable. He got right to work and had the vent cleaned in no time. And when he showed us what came out, I was mortified. I'm very grateful the house didn't burn down and that my dryer will actual work now!

I had a one gas furnace in one of my rental units that went out after 34 years of service. I hired…read morethese guys to come out and install a new system. The prices are very reasonable and the service from everyone at the office to the techs in the field were amazing. They are fast and efficient. They had a new unit installed in no time! The follow up service was great as well. A great group to work with. I will hire them again! Thanks guys for getting this installed before Thanksgiving! They also offer financing and have some very good options!

Lindley has been our HVAC contractor for over 14 yrs have always been happy with the work done,…read moreJustin has always been so helpful.

Our geo air conditioning was not keeping up. A service call showed the need for a couple of new…read moreparts. The parts were ordered and promptly installed....right before Memorial Day weekend! Thanks to Austin for the sharp-eyed catch on the refrigerant gas leak! Thanks to Comfort Solutions for the fast work. We also purchased another service contract-and as in the past- know we will get great service. Thank You!

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

I called the company to discuss an issue I had with the technician who came to perform a seasonal…read moretune-up. During the appointment, the technician told me that cleaning the flame sensor would cost extra, even though I believed it was part of the tune-up service. When I questioned it, he then said he would go ahead and clean it at no charge, and the process took only a few minutes. When I called afterward to clarify why this happened, I spoke with the owners. Unfortunately, the conversation was difficult -- I felt talked over, and the responses came across as defensive. I did not feel that my concerns about the service or the upsell attempt were listened to or addressed. Based on my experience, I would recommend that others consider this factor when choosing a service provider.