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    Muse Heating & Cooling

    5.0 (2 reviews)
    Closed • 8:00 am - 4:00 pm

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    6 months ago

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    Cook Home Services

    Cook Home Services

    (2 reviews)

    Our air conditioning died recently. I called Cook basically because I just happened to remember…read morethe name - from a commercial or something. I am incredibly happy that I made that call. From the moment I called, all the way through the process, and even after the sell/installation, the employees of Cook Heating & Air have been courteous, professional and just plain nice. Angie on the phone, Troy with the service call, Mark and Kevin with the installation - impressive, knowledgable, patient, honest...this is how a company is supposed to treat its customers. I would not hesitate to enthusiastically endorse Cook Heating & Air. Our new geothermal system is amazing thusfar - pretty much a constant 68 degrees - even when it's in the 90's outside. Perfect. Thanks Cook!

    Outstanding group of people! Troy & Brian-They were excellent technicians. Both were punctual,…read morefriendly, and extremely knowledgeable about my furnace. Each question I asked was given a great response which put my mind at ease. I appreciate their efforts and will continue to use Cook Heating and Air in the future. Jay & Chris-They did a great job on the installation of ducts in my house and their repair work was exceptional. The job was completed in a timely fashion, and there wasn't a mess left behind. Angie-She is a great customer service representative, and I was very pleased with her coordinating abilities. Denny-He is a very honest and trustworthy owner. You can be sure that he will only repair what's needed and he won't try to sell unneeded services. Once he quotes you a price, he will always honor it.

    Dave's Heating & Cooling

    Dave's Heating & Cooling

    (1 review)

    I'm really sad to put this because the first time I ever called used Dave's Heating and Cooling…read morethey were very prompt, great, and informative. But this last time was anything but that. We were concerned about our furnace in a new house. Granted we are an all electric and we did not know much about how it worked, other than the fact our electric bill practically tripled, so we wanted to rule out anything that could be causing problems. I had replaced both elements on my water heater, checked the amperage on my panel, furnace, and water heater to not find anything to cause alarm before the service call date. However upon arrival after driving my kids to school the day of the service ca I caught the tail end of the technician basically telling my wife 'either find a new number to be comfortable with, or purchase a heat pump or a new furnace.' I did electrical work when I was younger and could never imagine speaking to a customer this way. I understand that the winter had been rough and you didn't want to be out in it but as a customer I was requesting service, paying for said service and answers. Not for my wife or I to spoken to disrespectfully the way we were. Also the comment of 'your bill is what it is.' I'm sorry but sounds to me like customer service and speaking with tact was not something that was taught. I do not care how skilled or knowledgeable someone is, if you are just rude and disrespectful there is no reason or excuse for that. Maybe others will have better luck, but as for me I will pay the service bill I will be getting charged, which I'm essentially paying for someone to treat me like an idiot and tell me to spend more money to 'possibly' save money in the long run, but will definitely not be calling this business again.

    From the owner: Specialties Residential and Light Commercial Heating and Air…read moreConditioning Sales, Service and Installation, Sheet Metal Fabrication, Locally-Owned-and-Operated Products Furnaces, Humidifiers, Boilers, Air Conditioners Services Heating And Cooling Repairs, Furnace Repair and Installation, Open 24-Hours Everyday Brands Rheem, Carrier, Thermo Pride Locations Notes 1 Block off the Square

    HCI Heating & Cooling

    HCI Heating & Cooling

    (3 reviews)

    HCI to the Rescue. Above and Beyond the Call of Duty. They responded when my contract carrier…read morerefused. Outstanding fast efficient professional work. They have an uncommon sense of customer care in a humanitarian sense that's sadly lacking today. Background: We got hit by the perfect storm: very cold weather sets in, evening, weekend. And now let's add I'm home convalescing from Covid all of a sudden, my heat pump decides to die. No problem I call my 24/7 contract tech AIRTRON. They tell me since there's a Covid case in my home they will not respond, PERIOD! I have to wait a minimum of 10 days. I sadly start pleading, saying I've been a loyal monthly paying sap for over 2 years, that I promise to remain indoors, that the heat pump is outside, that since it's iced it's an outside problem, that I will do everything by phone. That if the problem is inside then I understand, but if it's outside please come and inspect. Nope! They've hired the perfect quasi sociopathic phone operator. She says, "No,..." sending chills down my spine, and most professionally distant and void of any human emotion, "Ok, call us back in 10 days, I'm only following direction from my manager BYE! Click!" I then call my neighbor who grew up here and knows everyone, he says, oh no problem call Buddy Hart and his son Schuyler at HCI HEATING AND COOLING. They're local folks. They'll take care of you and are human beings. They are the best. I call Buddy at HCI. I tell my problem. I tell him I had family member test positive for COVID, was fully vaccinated, feeling okay, just headache. But will stay locked indoors. Please come and help. Buddy doesn't hesitate and says, " No problem be right there don't worry. We'll get you up and running again." Schuyler Hart from HCI comes right away, diagnoses problem and has us back up in operation. Thank You HCI for going way above the call of duty. God bless you all.

    Needed an inspection of heat pump, knowing that refrigerant was low. Our usual HVAC service company…read morehadn't been reaching out for a biannual clean and check in quite some time, and when called a few times to arrange an appointment, no answer. Even no follow up call after leaving several messages. Called Buddy at HCI, was able to set up appointment for later that week and received prompt and efficient service to the keep the old unit operating until a decision can be made about a new one. Highly recommend them, very friendly and approachable with good knowledge and informative when asked questions. No hard selling either.

    Airy Time Heating & Cooling - Offering some services from golf carts in Lebanon!

    Airy Time Heating & Cooling

    (8 reviews)

    Airy Time is a fantastic company that offers exceptional customer service! They provided our family…read morewith one of the best experiences we've ever had with home repair. Their staff is incredibly kind, courteous, timely and knowledgeable. I truly appreciated that they not only fixed the problem but took the time to explain the issue as the work was being performed. It is a great feeling to have found an HVAC company I know I can rely on for years to come. I strongly recommend them!

    Buddy came out and indicated nothing was wrong with my HVAC system. I knew he was mistaken and had…read moreanother company out that confirmed system failure with a fire hazard. Daniel Eckerle, the owner, acknowledged his workers mistake and offered a refund and to make the repair the following day. Daniel informed me he was giving me his personal number to reassure me he would remedy the situation personally. I reached out the following day directly to Daniel to find out it was not his personal number. Daniel called me later that morning saying it would be a few days before he could complete the repair. He knew it was an emergency and strung me along. His company is now refusing to provide the refund after I chose to have a timely and competent company complete the repair. Do not fall for this company! Daniel, the owner, will feed you whatever he believes is needed to take your money and get the job. I highly recommend avoiding this company at all costs.

    Muse Heating & Cooling - hvac - Updated October 2026

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