With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

I had already installed the indoor and outdoor units for a 12,000 BTU split AC system and just…read moreneeded a pro to finish the job right. I hired Armor Air to trim and connect the two refrigerant lines and the power snake, run a vacuum check, and charge the system with the correct type and amount of refrigerant. Roberto responded quickly to my Yelp project. He offered a flat $65 service call, which would apply toward the quote if I moved forward--which I appreciated. He was able to come out the next day to look things over and then got the job done the day after that. Both appointments had minor time shifts, but he still came through the same day and communicated well throughout. The work was solid, the price was fair, and by the time they left I was up and running with cold air. Can't ask for much more than that.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

I called the company to discuss an issue I had with the technician who came to perform a seasonal…read moretune-up. During the appointment, the technician told me that cleaning the flame sensor would cost extra, even though I believed it was part of the tune-up service. When I questioned it, he then said he would go ahead and clean it at no charge, and the process took only a few minutes. When I called afterward to clarify why this happened, I spoke with the owners. Unfortunately, the conversation was difficult -- I felt talked over, and the responses came across as defensive. I did not feel that my concerns about the service or the upsell attempt were listened to or addressed. Based on my experience, I would recommend that others consider this factor when choosing a service provider.

3 years ago if you would've asked for my review, it would've been a raving one. Jerry went above…read moreand beyond to make sure we were taken care of. Over the years that has changed and the customer service has gone down hill. Multiple calls left unanswered over the last year. Those calls were about two things: getting on their schedule for regular maintenance and to follow up about the option they presented to better cool our upstairs. I did manage to get ONE call back recently and spoke with the son who assured me that Jerry would call me back and get me on the calendar for the following week for a regular service visit. No call back. It's "funny" to me how they always managed to find time to call me back when they were about to get paid for the brand new HVAC they were installing in our home. The same courtesy should be given when calls are made to them after the initial job is done. Both Jerry and his son dropped hints multiple times that there isn't enough time to get everything done and there's not enough good people out there to hire to keep up with the business. While I get that completely, the customer shouldn't be the one to suffer. You should always find time to call the customers back. I am the first to promote and refer the companies that treat us well and take care of us. 3 years ago I was doing that with Speedtown. It appears as though I made a mistake and this is not the same company now that it once was.

Two of the hardest things to find are an honest car repair shop and HVAC company that won't…read morerecommend more work than you need just because you don't know better. Jerry and the team at Speedtown Comfort are as good as it gets when it comes to HVAC work and customer service. Jerry has helped me with multiple AC issues at our old house and I always felt like I was getting honest options and a fair price. Jerry discovered the problem with our 20+ year-old AC unit and fixed it rather than telling me we needed to replace it. We recently moved and Jerry just came out to help solve some airflow issues at our new house. Even when we ran into issues with the furnace at our new house that were caused by improper furnace installation (by a company that will not be named), Jerry went above and beyond to help solve the problem for us. I'd highly recommend that you give Jerry and his team at Speedtown Comfort a call if you run into any HVAC issues. They'll give you honest options that will work best for you, not just pad their bottom lines.

Kyler is The Best!!! He is so knowledgeable, patient, and takes the time to explain in lay-person…read moreterms what the situation is and the solution(s). The customer service people try very hard to help and they succeed!!! I highly recommend Bassett Services!!!

BASSETT IS HORRIBLE!…read more We needed a replacement flapper in one toilet and a new seal in another - Bassett said we needed TWO COMPLETELY NEW TOILETS, at a cost of over $2,000! Unbelievable SCAM. All services with Bassett cancelled immediately.

Very responsive. Their service tech, Nikita, is very knowledge and was very clear in explaining the…read moresituation and our options. Definitely recommend.

Good service and technicians. Communicates well. All the technicians are patient with answering…read morequestions and explaining things. Sam, T'Shayla, Jerome, Mark, and Ryan have all been wonderful.

Would give them six stars if I could. Family owned business that actually acted like they wanted…read moreour return business. We had a quote from another well known company that tried to talk us into $10k with of unnecessary repairs. Economy only fixed what was broken and had it done within 24 hours for a fraction of the cost.

The guys at Economy are excellent! Replaced my heating and air system and I love it! Very…read moreprofessional and thorough, answering all the questions I had. They really do treat you like family!

Came home from work to a very chilly house and finding my furnace quit on me. I called just about…read moreevery heating and cooling company I could think off, most of them either rude, hung up on me, available a week out, not returning my calls and so on. But then I got lucky with New Phase, he returned my call and was able to squeeze me in the following day. Communication skills A+++, he let me know when he was running a few minutes late, kept me updated throughout the process. When he was on the way, when he would be there, what to expect along the way, instant written estimates and receipts. Great. I dealt with Justin and he is one of the most polite and accommodating individuals I have ever met, I didn't know this level of courtesy and respect still existed. During his first visit, he explained to me exactly what he was looking at, how to read the codes of the furnace (which will save me grief and $$$ in the future), tried to fix wat the codes indicated. When that didn't work, he investigated further, found and showed me a crack in the heating element (bad news) and so I needed a replacement. I told him my upstairs was not heating or cooling as well as my ground floor and so he checked my duct work in the crawl space for me and it checked out fine. Suggested a more powerful blower for the new furnace since that would not add to the cost. Since my air-conditioner was 29 years old, I decided we might as well replace that too while we are at it to save a little on the cost. Yes, I checked the BBB, Yelp reviews and any other reviews I could find. I double and triple checked with friends and professionals in regards to the costs, but was told by every single person that the price was extremely reasonable and I should definitely go with this company. And so I did. Again, great communication throughout, and we found a day and time that would work for both of us. It took a little longer to install than anticipated, but that is because I have a very old house and difficulties generally pop up. But Justin took it in stride even so he had to alter some parts and custom built some and in the end I had a beautifully working furnace. He cleaned up after the job and I think my house was cleaner than when he started. Not only do I now have a wonderfully warm furnace, a huge air-conditioner and a programmable thermostat, but I also have a one year warranty on labor and 10-year manufacturer warranties which Justin already registered for me. What more could you ask for?

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

Mr. Yarnell is a great HVAC technician. He has worked on my system twice. He always explains the…read moreproblem and how to prevent problems in the future. He is very reasonable and responds quickly.

From the owner: Yarnell Heating & Air, LLC is proud to serve the Moorseville area's heating, cooling and indoor air…read morequality needs. Our technicians are highly qualified to install Carrier products and service, maintain and repair all makes and models of HVAC equipment. We also have emergency service available to those that need it.