I called at nearly 7:00 pm Friday night of Labor Day weekend My call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions. He said he could be there in 45 minutes He arrived in 30 minutes He diagnosed the problem and fixed it He was professional, capable and friendly I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC I am a fan of this company and Bryant This will be my company for such needs in the future. read more

Summers Plumbing Heating & Cooling - Plumbing Near Me - Brownsburg, Indiana

I am writing this complaint because we were grossly overcharged for unneeded repairs to our home on 9/29/2026 by Summers plumbing in Brownsburg Indiana and do not want anyone else to go through this. We have had sewage going into our sump system since Jordan and Sara from Summers plumbing repaired a drain in our basement. This was a very large repair ($5000.00) that included jack hammering the concrete basement floor from the drain to sump. While in there Summers' technicians connected the wrong pipe to our sump basin and we have had a steady flow of sewage in there and having the sump pump constantly running and a very unhealthy environment for my family. We had to leave the home and were not able to return until the sewage source was rectified. On 9/23/2026 we received a letter from the Montgomery County Health Department stating they took a sample of the sump discharge and found greater than 2419.6 of e.coli in their sample. They collected another sample and got the same results. This prompted my call to Summers plumbing. On 9/28/2026 their technician John came to our house and we went into the basement first and he saw the 4" PVC pipe in the sump that his company installed in March 2026 flowing sewage. Every time the sump pump would empty the pit, that pipe would continue to flow and refill the pit with sewage. He disregarded this fact and went to the septic tank and diagnosed that the main pipe from the house to septic tank was separating 10' from the septic tank and that was causing the flow into our house. He also told me that we needed to disconnect the pipe that exited to the street. He said that the cost would be $10,000.00. Myself and my wife asked him if that would fix the problem of the sewage coming into the house. He said that: "It will 100% take care of our problem and he would come back after the repair and clean the sewage soot built up in our sump pit". The next day 9/29/2026 the excavation crew came to my house and replaced the pipe from the house to septic tank, and removed the pipe to the street and dug a pit for the discharge. I watched as they dug up the pipe and not one spot was wet or muddy, leading me to seriously doubt that this was necessary or was the problem. I gave them a check for $9000.00 and held the rest until the sump pit was cleaned. On 9/30/2026 John came to my door and the first thing he asked was for the other check which I already had made out. He went downstairs and using a wet vac and paper towels he cleaned the pit. When he showed me the pit, he had to evacuate the water that was still coming in. We have a good security system and caught him on the side of our house emptying the wet vac contents (sewage soot) onto our side lawn and. cleaning his vacuum with our side spicket. This is not only very unprofessional but very unhealthy for my family. I have the video of this happening. I called Summers the next day because the smell was still very bad and the sump pit kept filling up. The fumes and gasses were so bad that I had to open the windows, put a rag under our basement door and wear an automotive painter's mask if I needed to go downstairs. On 10/3/26 another Summers tech, Mike, came to our house to diagnose where the smell was coming from. He was able to get a camera line through the pipe that Jordan and Sara hooked up and told me that it ran to the septic tank and he would have to come back with specialized equipment to be able to locate exactly where the pipe went. I called the office in Brownsburg and spoke with Kory (general manager) and told him we were out of town and I was willing to drive over an hour to let him and David into the house to run the specialized equipment. They ran the special camera and found that the pipe putting sewage into our sump was indeed the same pipe that Jordan and Sara hooked into our sump pit in March. At first Kory said that the pipe was full of roots and they would have to charge me more to dig it up and cap it. I told him that the pipe was hooked up by your company I was not paying to dig and cap it. After a while he finally agreed to dig it up. I waisted pretty much a full day and drive over an hour each way on Monday to try to get this matter taken care of. on 10/8/26 the excavation crew arrived and dug up the side of my house by where the sun pit is and I was told they kept the pipe that Jorge and Sarah tapped into in March. I was told that the pipe was capped off. Kory told me that that pipe went to a perimeter drain. Makes no sense because of the amount of sewage and flow through that pipe. It has not rained here in over a month. That repair fixed 0% of my problem. I told him I wanted we paid to have it repaired and refund on $179 for prepaid maintenance package. The problem was caused back in March by his company. He flat out said no way. I wrote a letter to the VP of operations. I called the location after not recreceiving a call back I was told I couldn't speak to him. read more

We had Summers come out for our regular maintenance. The person who came out told us that there was a crack in our heat exchanger. Quotes were for $20-$30,000 for the new system! :0 He showed us a pic that now we know was not from our furnace. We were told we needed a whole new system and were given 3 quotes. I called another company and they came out. Result: nothing was wrong. We dropped our service with Summers. read more

The previous owners had "maintenance" contract setup so we decided to continue it the last 5 years. Each time the techs come I am uncomfortable with the pressure they put on and the general sketchy feel I get from the techs (never the same one twice - they seem to have high turnover). These guys have CONSISTENTLY recommended extra charges, repairs, replacement for our units that were unnecessary. Once we were able to research and repair our a/c unit ourselves for less than $100 they they quoted over $500. Most recently, the tech gave a $2500 quote to repair our furnace unit but immediately said it wasn't worth it and set up for us to get quotes for them to replace it (those quotes were from $10-22k). After getting a second opinion (different company), it was repaired DURING the service call for $125! This tech said the unit was in great condition and simply needed the snow cleared from the intake pipe. The second tech assured us that we should get another 5-10 years from our furnace after Summer's has tried to get us to replace it consistently the last 2 years. This was the last straw and I cancelled the contract with Summer's read more

I had my new ac/heat pump put in in May, 2020. It is still under warranty and I have had an ongoing service contract with this company even before I had my unit installed. In the past two years I have been "solicited" by every maintenance person to purchase some "expensive" part or unit or service that I do not need. In addition, I sought a second opinion on my heater, and I was informed that I had only 2 screws holding my front unit to the heater left, and there was a part in my heat pump that is ready to burn out. It was a mother board or something like that. I told this to Summers, and no one called me back to talk about the part that was burnt out. Mind you, I have a 10 year warranty. After speaking with CJ, someone came out asap and replaced the mother board, put in the screws and gave me a free year service contract. Now, I also ended up having a whole water filtration system put in. It is time to replace the filter. I called CJ and he had Brady call me. Brady called and told me which filters to get and I asked him to walk me through it. Brady said, why I don't come out and do it for you. I also stated there was a part that was supposed to be replaced in my heat pump that was never completed because they forgot about it. Brady checked it out and "I" told him it was under warranty still. I text him that I got the filters, nothing for 5 days, I text him again, Did you get this, He answers to me "I just saw this, I'm sorry, I can see about tomorrow, I'll have to check my schedule, what is your address again". I told him in a text. He further stated in a text "We won't be able to get out today but I can get u on the scheduled for a day that works for you. We do have a minimum charge of $136.00. But from there, we can show you how to do it and you won't have to pay us again. I send back the next day, Does that include the part for the heater that was never done, CJ knows about this. That was this past Tuesday and it is Sunday, May 10th and no answer back. After this service contract is over and after I contact the office of the CEO, I am THROUGH with this company!! read more

We have used your service twice in the last year. We were amazed by the speed our problems were addressed. We will be moving our contract for our heating and cooling services as soon as our current contract ends (April 2025). The speed that you responded on a Sunday morning after a storm was fantastic. The next surprise was that there was a replacement device on the truck and was installed within an hour of your service person's arrival. Both service reps were efficient and very personable. Good Job: read more

The employees are super nice. However, they will do whatever it takes to try and upsell you and to try and talk you into buying a whole new system when it's not even warranted! Do not trust them!! I had loved my service up until now, but they keep trying to get me to buy new, when it's not necessary. I cannot afford to keep buying new systems every time I turn around. Especially when it's not necessary! That's ridiculous! Be warned! I will never use them again! read more

Had to get a new HVAC after piecing together a 13 year old all electric system over the past 2 years. Upgraded to a gas/electric HVAC and couldn't be more pleased. Weather has gotten cold fast and this system works so much better than our last system. Our house is so cozy and comfortable - we have a better warranty and the gas option is more energy efficient. read more

Had our spring checkup of our two year old AC unit today and Ethan was great. Very quick, very efficient, and he explained what he was preparing to do and how long it was going to take before disappearing to perform the task. Nice to see in that type of service. read more

Okay, I'm dropping summers. I've had them for three years, never payed any attention just blindly trusted them. But and however, my furnace had a yearly checkup, they told me everything looks fine but considering it's age, it probably would be a good idea on replacing it before it goes out and doing it soon as possible because of the pandemic scheduling and prices. I said I'll think about it... They leave and I notice the heater isn't coming on. I called them back telling them it hasn't worked since they inspected it. They come back, take an hour looking at it and tell me they think it's dead, the main board is fried and the only way to know would be to order another board and swap them out but that would cost me nearly $1,000 so I'm probably better off just replacing it and they quoted me new ones. Well, I ended up paying another company to come out to look it over because I didn't like how convenient it stopped working after they inspected it and tried selling me a new one felt to me. This guy came out for $85 fee and told me within 5min it was just the capacitor and replaced it for $30 while laughing at summers maintenance guys at what they said and did and missed, and like magic it works like a champ again. Be warned, about summers watch them. I had this feeling before when my AC was inspected and plumbing. Now I know I was right about them. Because this whole new team that came doing the follow up home inspection just made them embarrassingly exposed and looking like con artist. read more

Kris did an excellent job at cleaning my furnace. Before it was very dirty and after it was shining. Great job Kris

No Confidence in Summers/Noblesville I'm very dissatisfied with their service, especially from the lack of response from their management! I've been using their maintenance service agreement for several years on my 5 year old HVAC system. Over the past three years, Summers performed several repairs to the heat-pump, with duplicating some repairs. During the last routine service, the junior technician apparently caused the system to shut down as he was checking the heat-pump. He promptly called a senior technician to come over and check out the problem. The senior technician worked on the system for several minutes and unceremoniously told me the new repairs would cost $4700. I refused to approve the work and called the office to speak to a manager about the service call and repeated repairs. The secretary politely took all my information and said it might be 48 hours for him to call back. Several days went by without a call back, so I called another factory authorized company to evaluate the system. They checked out the system and discovered it to be overcharged with "Freon" gas; they rebalanced the system and found the heat-pump working normally. I placed a second call to Summers to talk to a manager, but again no one had the courtesy to respond. Several of previous Summers' repairs were for Freon leaks, sealing, and adding additional Freon at my expense. read more

Overcharged for an incorrect part to keep my water heater from working so that they could sell me a new one. New water heaters from this company are about 30% higher than market rates. read more

Let it suffice to say that I am very disappointed with Summers. I've used their services several times in the past when I've encountered a plumbing issue, and they were always most responsive and courteous in fixing the problem. So I had no reservations about contacting them this weekend when I had an unexpected problem with my water heater. But it became obvious from the moment I spoke with their service representative by telephone (at 5:20 p.m. Saturday afternoon) that he was not enthralled with the idea of paying me a service call. Nonetheless, he reluctantly agreed to do so after completing two jobs that were ahead of me. That was the last time I heard from him. By 10:30 p.m. , he was still a "no show." I would have at least expected a courtesy call from him offering an explanation for his absence, but I didn't even get that consideration. Nothing irritates me more than when a contractor makes a commitment to me and then doesn't fulfill it. Summers - if you're listening, you need to have a conversation with this technician about his customer service skills and keeping commitments that he makes. Because you can bet that if he's done this to me, he has already - or will, do the same to another customer. read more

Called and scheduled an appointment for a few weeks ago to clean the coils and inspect our ac before it really got hot out. The day of the service they called and cancelled because there were more pressing jobs. Fast forward to now and my ac is not working, called Mower and they came over within a couple hours and found my line is frozen and more than likely due to a freon leak. The system has been working but not the greatest for a little bit now and would have been caught during the service I scheduled before the heat wave... Don't advertise a service and then cancel, when you preach about continual maintenance and then do not have time for it I can tell you it's extremely frustrating. read more

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber. read more

A/C went out at night, "I had a A/C unit installed by Summers 2 years prior and at that time they said I had about two years maybe left on the furnace" so I called Summers in the morning and Josh came out and said the furnace blower on my 17 yr old system was dead, long story short they had a upgraded 2 stage furnace installed and running by 6 that evening at very reasonable price. Everyone was very courteous and professional. I highly recommend this company for your heating and cooling needs. read more

Sumers is the only company we've had experience with, and I can't imagine using anyone else! We've had Nick both times we've had issues (a failed sump pump and failed back up battery), and he has be been beyond helpful! He takes the time to thoroughly answer our many questions, and explains things in layman's terms so we can fully understand the process. Nick even gave us a heads up on future issues we may experience with our water heater and gave us a written estimate so that we can start planning ahead. We joined the Sumer's monthly plan which has saved us a lot of money on service visits and the service work itself? So I highly would recommend considering that option. Overall, Sumers has been extremely helpful and in line with other estimates we've received from other companies. read more

I forgot one of the first rules of supply and demand. The one that says once you pay for something in advance... like a maintenance agreement... you become the LAST priority for service. Over a 6 week wait just to have routine maintenance. It is clear this company is preying on consumers who initiate these kinds of contracts. Keep control of the situation and don't sign these agreements. Make Summers compete for your business. With service agreements... you lose the ability to force them to compete. read more

Our technician, Jeremy, was very punctual. When he came in he immediately put his orange booties on and went to work. He was very professional in his inspection and confirmed what we already knew in one bathroom. With the exception of the one bathroom we passed the inspection. Jeremy gave us helpful advice in the settings on our water heater. Once done with the inspection I asked him if he could repair the problem in the guest bathroom and he said he could, and he did. Even with the help of one of our five cats. We have dealt with this company several times now and am very pleased with their services. read more

I needed help with furnace issues ASAP & after hours during extremely frigid weather. The after hours call representative was polite & professional. I had a prompt return call from a tech. He had one more run before he could visit me, & he was right on time. The tech was very polite & professional. I was fortunate to have a minor problem. The tech showed me how to deal with it & how to read the error codes on my furnace should I have any further problems. He priced some other services I was interested in & explained the yearly plan (which I declined). No hard sell, & no attempt to take advantage of my emergency repair situation. I'm impressed and will consider Summers for my future HVAC & plumbing needs. Thank you!! read more

I would highly recommend Summers to anyone looking for a quick, dependable plumber on the west side of Indy. Nick, the technician they sent out was very professional and knowledgeable, immediately putting me at ease, while pinpointing the source of my leak. Definitely plan to use again in the future! Yolonda read more

I would highly recommend Summer's for any plumbing repairs. Jason came to my home when my water heater was in need of replacement. He replaced the unit quickly and efficiently. He was extremely professional and more than willing to answer any and all questions I had. Super nice guy; I would definitely call him again for help! read more

I am very pleased with the full furnace and A/C installation that I had completed on my home today by Summers Plumbing Heating & Cooling out of Brownsburg. The ancient furnace, which came with the home my wife I just purchased, was putting out anemic heat and eventually had a seizing blower motor. Summers quickly responded by sending out an install crew first thing the next morning. Jaritt, Mike, and Jonathan were very courteous, efficient, and went above and beyond to ensure everything was working perfectly. Thank you Summers PHC for all of your help! It is great to finally have good heat in the house. read more

Don and Tony showed up at the beginning of the 2 hour window. I didn't have to ask that they put on booties. Very polite and friendly, and did a thorough inspection. After 2 years of just calling during seasonal specials, decided to go for the maintenance agreement . read more

Our kitchen sink was backing up and after calling several local plumbers with no luck, I called Summers. I am so glad I did! The courtesy call came almost 2 hours before the 3-5pm window, and the plumber, Jordan, showed up about 10 minutes after the call. The entire visit was professional, Jordan was great at explaining things, and was very nice and friendly. We will definitely recommend Summers to all our friends! read more

Great service by Summers today. Had an 18 year-old garbage disposal fail over the weekend and I emailed asking for service. They called first thing Monday and Jason was out on Tuesday to replace it. Jason was friendly, humorous, obviously very knowledgeable, and was willing to teach me a few things. I am very pleased with Summers! read more