Our fireplace chimney was leaking every time it rained. We use Mad Hatter when we have our chimney…read morecleaned, about every 5 years. They came out and did an estimate. About a week later did the repair. So far no more leaks in the chimney. I thought they were a little expensive, but I know they've been in business for years so they should know what they are doing. Tech wore his mask when I spoke to him. He did the work and I didn't have to be around. Paid once done over the phone.

Very happy with the customer service. Requested an estimate. It was written out and explained…read morethoroughly even photos of the chimney's and given explanation on what was and wasn't needed. Given options on how to fix one chimney and explained how to operate the newer fireplace. Hired on the spot and having them return in a few weeks to complete the requested work. This is a lost art, grateful to have professionals in this line of work gives us peace of mind when using the fireplace.

Would love to give more than 5 stars. I reached out to John a few weeks ago when the temperatures…read morewere in the single digits. The heat pump and air handler for half our house broke down at the worst possible time. John was incredibly responsive and had his team out to our house same day to check out the issue. They started work first thing the next morning, replacing the broken equipment, and then upgraded our furnace and AC units to more efficient models. What stood out the most however was the above and beyond service. Jesse and Cody were very thorough and even looked at things that others would not have. They double checked that some of the older equipment from the house was handling the updates correctly. They were able to identify where we had some bad electrical wiring and recommended an electrician. Our house is feels significantly comfier (temperature wise) than it ever had before. Highly recommend this team!

I had a great experience with Varsity! I would highly recommend them. The team was transparent,…read morehonest, and did quality work! In today's environme of greed and overpricing, I am grateful for their integrity! Thank you!

Fast, excellent work, and wonderful customer service. I will use their service every two years…read more Fair price too! Thanks!

My dryer was taking forever to dry a load of clothes and I couldn't remember when I had last had…read morethe vent cleaned. A friend mentioned The Dryer Vent Tech, and sent me a photo of their business card. Their website made scheduling incredibly easy. I was able to,pick a time that worked for me and got a confirmation back that the appointment was accepted very quickly. Keith called when he was on his way, arriving at the promised time. He did a great job and cleaned out a bird nest and about a half pillow case of lint from the vent. He also found that the duct had been crushed in some previous work I had done...which was in 2007...so I then knew it had been over 16 years since I had had the vent cleaned! Yikes. He un-crunched the duct and that combined with the cleaning has my dryer working so much better! The $189 price for the second floor vent was a great deal. I will definitely have Keith come out again at the recommended 2-3 year intervals going forward rather than over 16 years!

Customer service has been great! When you call and have questions, you actually get a great…read moreresponse time and someone to assist you without trying to upsell you to more than what you need. Personable staff and helpful!

Called 12 times. Reached a person only the first time, who immediately sent me to 'service', which…read morewas appropriate. However, no answer, then option to 'press 2 and leave a message'. However, it didn't shift and simply hung up. Repeated calls to all 3 Indianapolis area stores sent me to menu options. Never reached another person nor ever able to leave message for callback. Unfortunately I purchased a home with an Aqua Systems softener. It has an issue which resolves with bypassing the unit. But since I cannnot reach anyone over the course of several hours and 12 calls, addressing the issue on this softener won't be happening, and I'll have another brand installed. Likely EcoWater, but definitely not anything associated with Aqua Systems. Called Indy Soft Water, immediate answer and they are sending a technician to evaluate my system as well as install another system today, should I choose that route.

I made an appointment online. The Duct Squad replied by email scheduling my appointment for this…read moremorning. I heard nothing further, so emailed last night to confirm the appointment. I had made a arrangements for a friend to be at my house in the window given to me by The Duct Squad. 40 minutes before the window, I spoke with Simon, who told me he was going to wait a couple of hours to "see if the weather got better" before coming to do the job. I'm certainly able to get to my job this morning, and I expected the same of him. It was quite obvious that he hadn't reviewed the information I had provided. I decided to terminate the engagement with the Duct Squad, and will find a more reliable company to work with.

We were referred to the Duct Squad by friends who had recently had their ducts and dryer vents…read morecleaned by this company. They were so pleased by the efficiency, ease, speed and cleanliness of the Duct Squad's work. So were we! The price was reasonable and the service was great. We enthusiastically applaud this company for a job well done. We are very satisfied customers and will use them again.

We purchased an older home less than a year ago and had no idea how often the previous owners…read morecleaned the dryer vent. I booked a dryer vent cleaning via their website and then confirmed everything via email. The appointment was set for a 2 hour window. The team arrived on time and gave a call 30 mins beforehand. They were very polite, respectful of our home (and dog), and worked efficiently. The owner was present as well to check on one of the newer technicians. He was really friendly and kind to his staff. The vent was definitely dirtier than I expected but the team ensured everything was cleaned off the deck/yard before leaving. Pricing was fair and on par with the estimates I found online. I would recommend this team to anyone needing cleaning, etc. They made the process really easy and I'm excited to have a fully functional vent!

This is a great locally owned company. We wanted our vents cleaned before we moved into our house…read more They had an issue with their truck and had to reschedule but they were in communication and rescheduled just a few hours later. The technician was friendly and explained the process. They cleaned all of the HVAC system (including a sanitizer) and the dryer in just a few short hours. I will call them again. Our house smelled so fresh and clean when they were finished.

Used Acme for years. Dave Marks has worked at my home multiple time. Excellent man. Excellent…read morework!

Called for trouble shooting / estimate for stuck water meter cutoff valve replacement. The techs…read moreshowed up on time and were very knowledgeable, helpful and courteous. They took the time to explain the cause of the problem, and suggested reasonable corrective actions. 10/10 Highly recommend.

Highly recommend. They have been out for my pool heater and to do a checkup on my house HVAC. Love…read morethat they give you an approx appointment time (1 hr time frame) and text you when they are headed to you. Jason and JD are great explaining things.