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    Ace Hardware Saddle Rock

    2.6 (23 reviews)
    Closed 8:00 am - 7:00 pm

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    Items I asked to exchange.
    Squeals M.

    This ACE Mgr/owner or whomever he is refuses to return anything here so be careful. I purchased $220 in Christmas lights. I had purchased a small pack of $3.99 replacement tree bulbs and a small pack of 4 blue bulbs for 99 cents!. I bought the wrong size. Today, I took them back and asked to EXCHANGE them for another large reel of lights. (I would have owed more as my refund would be under $5). An older male jumps in over the poor kid cashier who was going to do it and says 'we don't return any Christmas lights after the 18th! I HAD SIGNS UP ALL OVER THERE'. I was really taken back by how he talked to me like I was stupid I didn't see the signs. It was his tone.. If I did, I would have passed in the initial purchase. What if they didn't work? He was saying something to the poor kid who was cashier's about my stupidity after I walked out the door. There is something wrong if managers or owners speak to customers in this way right off the bat. I was really upset but just left. I spent a LOT of money here 2 week ago and am in shock that he wouldn't exchange 2 small packs of replacements under $5 for a reel of lights. I'm so upset over his treatment that my family will never walk in this store again. Its sad because it was a neighborhood store. I'll head down to Big Tool Box. Beware because he will not work with you for anything.

    Owner clarified some of the issue and personally contacted manufacturer to resolve issue. Got brand new blower... all is good.

    This is a few days after I tried to get my refund. there is damage to the skin on the bridge of my nose.  Shop at ACE at your own risk!

    They are charging 40 dollars for a face mask that has some type of glued on foam that irritated and tore/dissolved the skin on my nose. I did not receive a refund, would not recommend product or ACE

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    Ninth Avenue Hardware

    Ninth Avenue Hardware

    3.9(86 reviews)
    16.9 miCapitol Hill, Southwest
    $$

    At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

    It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

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    Ninth Avenue Hardware
    Ninth Avenue Hardware
    Ninth Avenue Hardware

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    Ace Hardware At The Highlands

    Ace Hardware At The Highlands

    3.1(46 reviews)
    19.9 miNorthwest
    $$

    I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

    This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

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    Ace Hardware At The Highlands - ACE Hardware - logo

    ACE Hardware - logo

    Ace Hardware At The Highlands - Ace Hardware - interior

    Ace Hardware - interior

    Ace Hardware At The Highlands - Ace Hardware - Entrance

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    Ace Hardware - Entrance

    Ace Hardware Saddle Rock - hardware - Updated May 2026

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