Store has gone down. Looks very unkept and actually dirty. Went to get propane tank filled on…read moreWednesday midday. No customers in the store. Waited 40 minutes to get it filled and eventually the cashier had to come out and fill it for me. Like I said, quality of this store's service has eroded significantly.

I've frequented this store for 20 years or so. They are slowly losing my business, as well as my…read morecustomer recommendations. I'm starting to drive further to the big box stores because I can't stand the attitude and poor customer service at the front desk. I want to give this store a pass because they are local, but I cringe every time I can't find something and need a little help. There are some helpful people working here. I can only suggest that if you don't like your job... please, either change your attitude or your job. Don't act as if my spending money on Ace merchandise is an imposition.

I love this store and the people. They have a great selection of tools, hardware, and always very…read morehelpful. Nothing like a big box hardware, they care. If you need one screw all you have to purchase is one screw, not six. You will love this store.

The owners are super nice and helpful. They can tell you what you need for your project and help…read moreyou find it in their store.

I waited some time to post this because people have bad days. After 5 visits to this store…read morerecently, I have to say something. Holly has to be the worst person to have in customer service that I've seen in a long time. I'm also in customer service so I have an ear for recognizing a customer's good and bad experiences. I have had personal bad experiences with Holly as well as witnessing others. Every other person in this store is phenomenal. But when everybody sees Holly treat customers as well as other employees poorly, something needs to be said. I love this store and all the employees with the exception of Holly. She does not represent this store well.

As one of the stores largest commercial Customers with a…read morelarge service shop down the road constantly coming up here to buy bolts and miscellaneous parts constantly. I just went to fill my camper up with there propane as I have several times in the past. There machine couldn't count so I said I would pay for the whole capacity of my camper which is 96 pounds then instead of the usual sub 1.00 per pound price propane goes for they tried to charge me 5.99 a pound to fill it up. Couldn't be more disappointed! Ace was not the helpful place! If you would like to contact me you can respond to this review.

I wanted to support locally and went in to purchase a Looftlighter here rather than ordering…read moreonline. After catching up with Angie and Chester, I found it and was happy to pay $79.99 (marked on the shelf and with a tag on it)...went to check out and was told it was $99.99...someone I'd never seen in the 20 years shopping here (Eric the Red days). I pointed out the tag and all the girl had to say was "Sorry, inflation." Her attitude more than anything else prompted this review. I'll pay more and support local, but not for the attitude. FWIW - I ordered it online before leaving the parking lot for $69.99...no attitude either.

I needed so many unrelated things on my multiple visits one day (apparently I have the memory of a…read moregold fish) including keys copied for a hydro-seeding machine, I'm sure it felt like I was just messing with them to find something they didn't have. But the folks there came through like champs along with a friendly smile. I would definitely recommend visiting them anytime.

Store attempts to sell items with incorrectly labeled prices and when you tell them the items price…read moreis not as stated on the shelf tag they refuse to sell you the item at their displayed price. I took a picture of the item in the shelf and the price it was showing and I was told by the manager I could pay the price that it should have been displayed with. I told the manager he could correct the shelf tag but he should sell me one at the price that it was displayed with. He refused to honor the displayed price. This store definitely should be avoided and manager should be retrained. This store is customer no service.

The new store is beautiful and well organized. I bought a 16" Stihl chain saw from Ace. The main…read morereason is I know they show appreciation to their customers. Sure enough... they didn't let me leave the store until they explained what replacement chain to buy when I need to. They put Gas in it and ran it to make sure it didn't have any issues. I go to ace because of the quality of the products they offer. If I have a project or need to do a work around... There are people there that have experience in almost everything I've had to do. The big box stores have lots of stuff... but good luck getting help finding what you're looking for!

Excellent customer service. Didn't know ow exactly what I needed, stressful time, got the correct…read moresaw and devices I was seeking, with loads of help. Thank you

This store is small but very nice and clean with friendly staff . I was in town for a few days and…read moreneeded to stop in for a truck hitch sleeve . As I walked in the door I was greeted and asked if I needed any help , I replied yes and instant help . Was in and out with exactly what I needed in minutes . Wish the one in Roseville , Ca had staff as good as this store .

Friendliest Staff out there, Great selection! They even service Small Engine Equipment…read more If they don't have it, you don't need it. Local Eggs and they honor Veterans. C & W is your Ace in the Hole

Very very very slow customer service. Don't rent a Penske here. No one is trained except one…read morewoman to rent trucks and she never helps the customer. She walks the employee through the process via the telephone. It's just not worth the aggravation.

I bought a grill from here, today on the Stu gg…read more 4th of July. Firstly I'm so thankful they are open today since we wanted this a little last minute. Then the grill was fully assembled which was awesome and unexpected but wouldn't fit in my car. Jaxon was awesome, taking time to disassemble the shelves for us and make sure we could get this baby home tonight. So thankful!

Update I initially…read morehad an issue with one of the store associates and left some feedback via a review. The owner actually called me, apologized and took care of me. Its good to see some businesses actually care about their customers.

I visited Home Depot on Black Friday to purchase a workbench cabinet for my son-in-law for…read moreChristmas. It was extremely busy, and the associate I spoke with told me I could pick it up on Monday after it was assembled. When Monday came and I hadn't received a call, I reached out to the store myself. That's when I was helped by Mellany at Customer Service, and I can't say enough about the outstanding service she provided. No one could locate the order because the associate from Friday had called out sick, but Mellany took ownership of the situation immediately. She arranged for someone to assemble a cabinet for me and kept me updated throughout the process. She also went above and beyond by helping me rent a cargo van so I could deliver the cabinet to my son-in-law. The associates in the rental department were just as helpful--especially Devian, who did an excellent job loading the cabinet and securing it safely in the van. Thank you to Mellany, Devian, and the entire team for turning a stressful situation into a great experience. Outstanding customer service!

Great Service They were very courteous and polite…read moreAlso, James even loaded my truck .

These folks have good farm products at a fair price and good advice at an even better price.read more

Always very accommodating and usually have everything I need for my horses or they'll tell me where…read moreI can get it. Very conscientious of keeping prices low & quality high. Never too busy to help find out what's best for the horses.