I took my 8 year old son to buy his first solo (kid) kayak. After researching online the site…read morestated the kayak was available for in store purchase only and in stock. We packed up and headed there. I went to the cashier line due to no one being available at customer service. The cashier stated she couldn't help but would call someone over. After waiting at minimum 10 minutes, a young man arrived. I told him the kayak we were looking for, showed him the sku number and asked if we could see it. After his failed attempt to access their inventory on the comouter he stated they do not have it. I asked if he could check other nearby stores and he said, "You can. You already did that." Well well. I did check online and it brought me to YOU so we see how far that got me. NOWHERE He actually walked away after stating that. No good bye, no help, nothing! Not even an attempt to up sell to a different kayak. I will NEVER go back here. We left, went to Academy and bought a kayak. My son paid with his money he saved up for months...cash Horrible customer service. Rude and not helpful.

I visited this store the other day (Cumming, Ga) to get some items for holiday charity gift giving…read moreand met one of the managers Lauren. Amazing customer service. She was polite, knowledgeable, and extremely helpful. Kudos to her for going out of her way to make me feel welcome and appreciated. Keep her in your hire Dicks because she makes your brand shine. She even helped me get some free boxes to use to wrap them all. People like her is what will keep Amazon at bay. Thank you Lauren

Service, experience and overall service from knowledgeable sales person. Good inventory.read more

Well I purchased some tennis shoes from this website and the money was took off my card but I never…read moregot my shoes so the service sucks and I feel like I've been robbed.

Great sporting goods store at the Mall of Georgia. With a name like Dick's you know it can't be…read morebad. 5 stars to get them started!

Went to Dick's today to return a pair of shoes I ordered on line and Sonia was so helpful. The…read morereturn went smoothly and she was so friendly. Glad to see there's employees like her around

I was looking for some last minute fishing tackle for my upcoming annual fishing trip. You anglers…read moreknow what I'm talking about. That one lure that will catch the biggest fish! Lol Among other departments, Dick's has a very nice fishing section. Lots of line, leaders, swivels and hooks. Many quality rods and reels. And aisles of top brand name lures. From jerk baits, to jigs and plenty of crank baits. Stylish apparel for any activity, running, golf, tennis and hiking, all at a very good price. A great all around sports and apparel store to have close by.

Re. Sole elliptical machine ordered from store 301 in Canton, GA…read more Paid for delivery and assembly. Elliptical machine was not assembled correctly: 1) Handles were installed upside down. 2) Power cable was run underneath machine instead of through the frame and will become worn with use as the machine is actually resting on top of the cable. 3) This incorrectly installed cable also makes the machine base unstable and renders the machine unusable due to the instability. 4) Rear panel was not attached and fell off on first use. 5) Parts fell off on first use. 6) The adjusting feet on the bottom of the frame are missing, so the frame actually rests on the ground rather than on the feet it was supposed to rest on. 7) Re. the point about the adjusting feet, there were no spare or loose parts left by the assemblers, so I must assume that they took any leftover parts with them to cover up their incompetence. After paying over $1000 for a machine and additional fees for assembly, this is not acceptable. The Assembly personnel were incompetent, resulting in these issues and the unusable condition of the machine. The two assembly personnel arrived at 5PM and spent 4 hours incorrectly assembling the machine, leaving shortly after 9PM. That said, I would advise people to steer clear of Dick's incompetent assemblers and pass on the offer of equipment assembly when purchasing equipment from this retailer. Assemble it yourself and avoid the headaches and being left with a machine that is not usable. To be honest, this is the first time I have ordered assembled equipment and it was delivered unassembled to the house. Most retailers have staff dedicated to the assembly of items, which are assembled in the store and delivered to the house in an assembled state. This deficient approach to the assembly of customer's orders baffles me. EDIT 11 Feb 2025: We have been in contact with both Dick's Sporting Goods customer service and Sole Fitness warranty service but this issue still has not been resolved. We are still stuck with an unusable elliptical machine.

Consistently crappy service. Great selection and I would love to shop here but every time I come…read morehere I am appalled by terrible staff that works here. Today I came to buy shoes. As I know exactly what I want, I instructed sales person which shoe model I want to try but the sales person could care less. They brought wrong shoes told me they don't know about display models I inquired about etc. Delivering shoes and answering questions seems to be too much for them. Damn it. Nice store - but I will not set foot in it

Wild experience today. An older creepy guy opened up all the sports card boxes and felt the packs…read morelooking for something in particular. Must have went through 200 packs. He picked out 8 and went and checked out. Employees and managers stood by and watched it happen claiming "he's technically not stealing". Obviously, do NOT buy any type of sports memorabilia here. I feel bad for the young kids collecting cards and getting that guy's leftovers. What a loser.

Easy to get in and out using the parking garage that is attached…read more Staff was friendly and the line moved very quickly. Great selection of sports cards!

This is a pretty busy location presumably because it's one of the only sporting goods stores within…read morethe Perimeter. 2 stories, well organized and clean. Good customer service.

I had never been to this special location I was told that it was because their facility had…read moreexperiences. They have Golf practice, climbing wall and a batting cages which no other locations have them Colin, who helped me with my selection for the World Cup was very very nice nice and I had never been to this special location that had experiences. They have Golf practice, climbing wall and a batting cage. Collin who helped me with my selection for the World Cup merchandise was very nice ! I had just a little time before they closed and he was willing to pick what I needed and what size and have everything ready for me all I had to do is pay for it when I got to the cashiers desk. He was accommodating and had asked special permission to have the special merchandise ready for me I was surprised how everything ready so I didn't have to sort through dozens of shirts and not find what I was looking for. It was the easiest shopping ever. I will definitely return to this location!

This is the best sporting goods store IMO. They have a great selection, staff smiles and are…read morefriendly. I like this location. The renovation helped too. Hopefully they'll stay successfully in business-we don't have many options left for in store shopping. The value is always get what you need and pay for it or you get what you pay for! Thanks Ms. Diane for all of your smiles & laughs while shopping. You make any shopping experience great

I visited Dick's one Sunday afternoon on the hunt for new workout shoes. Besides an online purchase…read morefor a Stanley cup, I've never actually set foot inside of Dick's before but somehow felt compelled to visit for this purchase. This location is in the Cumberland mall area and connected to Golf Galaxy. They have a hugeee parking lot, ready for dozens of shoppers. When I visited they had just opened and there were only a few other customers but I saw more and more as I shopped around. The store itself is huge. It was incredibly organized and laid out to catch your eye. Especially the pretty pink setup at the front which I assumed to be highlighting (or preparing to highlight) Breast Cancer Awareness month which is approaching, which I thought was lovely. I headed to the shoe section and the options were endless. I had no idea what I was looking for, to be honest. I had a slight idea but thought that I'd get some guidance here... not really. The young ladies over the shoes were incredibly sweet and patient, but I wish someone was able to offer some expertise. I tried on 2 different shoes with the help of one young lady and a young man who appeared from the back with the shoes. I didn't realize that they had devices around the shoe section that allowed you to request shoes in your size using the barcode, names, etc. Very cool! I ended up going with some colorful Nike Frees which were on sale and felt like clouds on my feet. I looked around the store on my way to checkout and phew, those prices were no joke! There didn't seem to be a huge variety in brands or pricing (lots of big names), but great variety in styles, colors and schools/teams represented. Checkout was incredibly easy and the employees at the front were helpful. Glad I found my shoes!

DICK'S sporting goods has everything you can imagine to enhance your sporting experiences. From…read morecamping accessories to golf balls DICK'S is the place to come first. I came here today to explore the speed bay options for my home gym set up. I have been anticipating a series of workouts for the first quarter of the new year and want to have access to a products that will embrace my enhancements. DICK'S has a variety of products on easy to find display shelving. The prices are easy on your wallet with inflation on the rise. No need to worry about supply and demand, at DICK'S, if they don't have in store they can order for you or locate the item you want at a nearby location. And get this, if you find the product you purchased cheaper within 90 days DICK'S will match your price! This was definitely a win. I saved time and money and now I can focus on my workout fundamentals

I stopped in this Dick's location because I saw two pairs of shoes on their app for a great price…read moreand wanted to try them on. I was greeted instantly upon entering the store and in the shoe department was a lovely associate named Douglas. He located both shoes for me and suggested a good brand of socks to try. He had a great personality and when I returned later with my mom, he pleasantly helped her as well. Upon check out, I was able to get the app price honored. When my mom checked out later, Shaness was able to assist her so she could get the app price, too. Overall, I had a great experience and will come back.

Gabby the cashier was the absolute sweetest. She was very personable and polite. I was able to get…read morein and get what I came for (snow suit) and was out.

Stopped by this Dick's, because I was looking to get an Owala water bottle for my wife…read more This Dick's is a massive store. They have quite the selection of everything. I asked an employee where the Owala water bottles were, and he happily told me where they all were. There was a huge selection of water bottles. I needed one that was on a higher shelf, so I asked an employee nearby if they could help me grab it. He happily helped! At checkout, the register attendant was also very helpful and friendly. I think the staff at this Dick's is a great group of people! I solely want to come back, because they were so helpful!

This DICK'S location is a big store, with lots of available inventory on the shelves. There was a…read moretime after the start of the pandemic when there weren't any free weights, bicycles, and most everything related to these two things, but it looks like their suppliers have caught up with the demands and shelves again are getting full. The store is clean and everything looks like they're organized in logical places. I came here to look at running shoes. The shoe department is very spacious and has a large amount of shoes. However, the shoe inventory is stored away from the sales floor and an employee needs to help you by bringing your shoes to you from the back. I walked around the department, looking at running shoes, hoping that eventually an employee would also be walking through and help me, but no employee ever showed up. There were a couple of shoes I was semi-interested in, so I decided not to actively look for an employee. I was impressed by what they carry, like lots of items for camping, fishing, water sports and athletic clothing for all ages. The golf department is rather large. I ended up walking to the tennis department and selected some tennis balls. Got into line and waited ... and waited ... and waited. It took about 15 minutes of waiting for me to get to the next open cash register. Two employees were at the separate cash registers, and they were busy with their customers the entire time. If I was in a hurry, I would've most certainly put the can of tennis balls down and left. Nice clean store, and lots of great looking inventory, but attentive customer service is very much needed here.