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    Classic Baths by Design

    5.0 (1 review)
    Open 8:30 am - 3:30 pm

    Services - Classic Baths by Design

    Home interior design

    Partial home interior design

    Classic Baths by Design Photos

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    8 years ago

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    Traditions in Tile and Stone

    Traditions in Tile and Stone

    3.2
    (10 reviews)

    My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

    ***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

    West GA Design Build

    West GA Design Build

    4.0
    (3 reviews)

    West Georgia Design Build did an awesome job on our kitchen and our 2 1/2 baths. Stacy was great…read moreon helping us decide what we wanted and in giving us different pricing options. These guys never blinked when we would come up with last minute changes which there were a few. We love our new kitchen and bathrooms!

    I hired West Georgia Design Build to remodel at my residence. In the master shower the floor did…read morenot drain properly due to Dwight installation errors. On the third attempt, the floor now drains properly, but a large portion of the tile is now lighter than the initial tile that was not repaired. In addition, there are grout coloration inconsistencies on the master shower flooring. We had discussed with Dwight that we did not want to see a difference in installation if he repaired only half of the floor. The grout in the master shower niche was mixed incorrectly by hired help when Dwight left the worksite. It was applied with poor craftsmanship and overlaps individual tiles resulting in a sloppy finished product. In the guest bath remodel, the plumbing was not installed correctly. This resulted in water leaking on the exterior and interior of the wall upon our first use. The water ran down inside the wall to the lower level of the house. We had to discontinue use of this shower to prevent water damage until Dwight came out to repair the issue. They did not take caution when moving materials during the remodel resulting in damage to hardwood floors and two walls. Final clean-up was not satisfactory as they left unused materials in the yard, including small pieces of tile and chunks of hardened grout. Stacy never came out to review the final product and is currently refusing to come and make things right. We're very disappointed with the issues mentioned above. I wish I could report resolution, but cannot at this time.

    Classic Baths by Design - contractors - Updated June 2026

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