I took my 8 year old son to buy his first solo (kid) kayak. After researching online the site…read morestated the kayak was available for in store purchase only and in stock. We packed up and headed there. I went to the cashier line due to no one being available at customer service. The cashier stated she couldn't help but would call someone over. After waiting at minimum 10 minutes, a young man arrived. I told him the kayak we were looking for, showed him the sku number and asked if we could see it. After his failed attempt to access their inventory on the comouter he stated they do not have it. I asked if he could check other nearby stores and he said, "You can. You already did that." Well well. I did check online and it brought me to YOU so we see how far that got me. NOWHERE He actually walked away after stating that. No good bye, no help, nothing! Not even an attempt to up sell to a different kayak. I will NEVER go back here. We left, went to Academy and bought a kayak. My son paid with his money he saved up for months...cash Horrible customer service. Rude and not helpful.

I visited this store the other day (Cumming, Ga) to get some items for holiday charity gift giving…read moreand met one of the managers Lauren. Amazing customer service. She was polite, knowledgeable, and extremely helpful. Kudos to her for going out of her way to make me feel welcome and appreciated. Keep her in your hire Dicks because she makes your brand shine. She even helped me get some free boxes to use to wrap them all. People like her is what will keep Amazon at bay. Thank you Lauren

Went to see about some sunglasses. JD is the best in customer service. Did everything he could to…read morefind my previous order and help with warranty issues. I have worked with JD several times and he is on point and professional every single time. Knowledgeable and courteous. if you need help determine which style or brand go and see JD

Went in to look at a specific pair of Oakleys and had no clue they had a whole Sunglasses Hut…read moreinside the store. Seemed like way more than what I saw online. Immediately, Katherine greeted us and gave us first class service and even helped me pick out he best pair. They have some great promos so I picked up a pair did my son as well!! Thank you Katherine for your help. I will def be back for another pair. Do yourself a favor and just ask for her when you go. You're welcome in advance.

Nicely stocked, friendly staff this what I expect from REI…read more Only suggestion is to increase front desk staffing as the wait times can be long due to their chatty team members. Place can be packed during sale events, bring your patience!

Great store with lots of offerings. Camping, hiking, bikes, dog supplies, shoes and not just the…read morehiking ones!!! The only thing better than offerings is the staff at this store! Really great staff

First off, I definitely get what the other reviewers are conveying in terms of customer service: we…read morewalked in, and were not greeted or even acknowledged until we asked for help. Sales team were busy chatting. However, once we asked for help, our sales person was attentive. To be sure, he found a size in the storeroom, and arranged for the free shipment of an out of stock item. I was pleased! Now they just need to work on giving customers a "Good day and welcome to Orvis!" And they'll be set. Cheers! RS

Orvis positions itself as an outdoorsy retailer and - at least in their catalog - they do have…read moreitems that fit that category. After visiting this retail location a few times, it seems to me that their real expertise is in selling overpriced sweaters to city dwellers who want to look like Paul Bunyan but who would die from internet-withdrawal in the woods. Their clothing has a hefty pricetag and, in my opinion, doesn't hold up as well as other retailers' items. Why would I spent $140 on a half zip sweater to wear for any sort of outdoor activity? I'm not going camping in a $140 merino wool sweater - nor fishing - nor hunting - nor cutting wood...nor working in the yard...if you want to position yourself as an outdoors/outfitter then give me options that I can take seriously. I grew up outdoors. I still have a farm. I have to do things like clear brush regularly... Beyond the prices, I can't give this location any kudos for service. You can literally wander the whole store for 40 minutes without an associate ever greeting you.

What a cool shop. A little bit of everything and lent of things I hadn't seen before. There was a…read morepatron bottle bird feeder for example. I went looking for a pair of Olukai flip flops and ended up buying some meat seasoning, a pair of flip flops, and a yeti. Spend some time and check it all out. There's cigars, big green egg and all the goodies, yetis, and then lots of filler items that are really unique. I enjoyed it greatly.

Sucha great spot tucked away on the main street in Roswell, GA. We walked past this place to get to…read moreeverything from our AirBnB and I am so glad we stopped in. They had some flavored simple syrups and cocktail mixers that are fun for cocktails. They had an assortment of grilling supplies, coolers, and yeti products as well.

The whole, we back our product is a lie. I've had these boots for less than a year and they will…read morenot honor the return or swap. This place is absolute joke.

This location of REI is across the street from Mall of Georgia. I came to this store because In my…read morenext adventure there is going to be A LOT of hiking, lakes and outdoor adventures. I wasn't really looking for something specific, but for stuff I might find useful. Dicks and REÍ were my first to options. They have a little bit of everything for outdoor adventures. Either hiking, camping, fishing, and more. Their prices are great too, but I think they have better deals online. Costumer service is great. There's a guy in the shoe section and he was fantastic and very helpful. This was my first time here, and I'll definitely be coming back. ESPAÑOL Esta ubicación de REI está al otro lado de la calle del Mall of Georgia. Vine a esta tienda porque en mi próxima aventura habrá MUCHAS excursiones, lagos y aventuras al aire libre. Realmente no estaba buscando algo específico, pero para cosas que podrían ser útiles. DICKS y REÍ fueron mis primeras opciones. Tienen un poco de todo para aventuras al aire libre. Ya sea senderismo, camping, pesca, y más. Sus precios también son excelentes, pero creo que tienen mejores ofertas en línea. El servicio al cliente es excelente. Hay un tipo en la sección de zapatos y fue fantástico y muy útil. Esta fue mi primera vez aquí, y definitivamente regresaré.

Ordered On CloudFlyers in the women's Glacier/Rosebrown color from the High Country OUtfitters…read morewebsite. The ordering process was very simple and I actually received the shoes within two days. Pleasantly surprised on that. I have to say, these shoes are a game changer for me. First of all, the color is beautiful! I wasn't sure by the description but once I saw them, I LOVED the color. Very soothing actually. The fit is amazing. I'm a size 8.5 typically and fitness shoes are very difficult for me due to more times than not they just feel uncomfortable no matter what brand. Not these. Very comfortable and very nice looking. A little pricey but well worth the investment.

Marissa was so helpful and was very knowledgeable about the different types of shoes! She made me…read morewant to come back!

I drifted into Academy Sports and Outdoors to just do a casual browse around while I was…read morecogitating on weightier matters, which is a very typical and comfortable Old Man behavior. Find a sporting goods or hardware store, and harmlessly cruise the aisles, stopping every once in a to pick up an item, scrutinize it, shake one's head, and put it back, maybe even in the right place that it came from. ş So, I plodded along until I was standing in front of the fishing reel counter. I saw it then. A small micro-sized spinning reel with a large yellow sticker that declared "Clearance! $35". I tried various angles to see what information I could obtain visually, but some evil genius had positioned it in such a way as to make it impossible to develop a buying interest without paging a sales clerk to the area. I reflexively glanced at the time on my cellphone: 3:44pm. So, I67 began my search for an associate to help me. 3:50. Nary a soul in sight..Then, I spotted a Press For Service button beside the live bait cooler so I pressed it: 3:57. While I was waiting I thought about all the times I had found items of interest to me in their flyers, only to discover that store and internet sales were both out of stock. In fact, I had never scored a single item from their ads, out of dozens of attempts. Finally a young woman bustled up. No key to open the display counter. 4:06m. She located a manager, who opened the display and handed me my reel. I liked it so off to checkout. Time:4:28pm. Time to purchase a little fishing reel came to 31 minutes. But, hey, that's better than it might've been at Wally World.

I used to shop here exclusively because of the veterans discount…read more It was valid for all purchases with appropriate identification New management has reduced it to only special occasions. Considering that only 2% of our population is serving or has served it comes across as a money grab rather than honoring veterans. I will now begin in my search for a consistent business for my hunting and sports needs

Nicest people with a great selection of well priced firearms, bows, fishing gear, knives, and more…read more Also, their archery center is amazing. Their staff is super knowledgeable and helped me setup and adjust my bow for free. 10/10 every time

My go-to outdoor store. Excellent selection and prices. But the real reason I go is the service and…read morethe staff. Pat and Ryan are the best of the best bow techs. They've worked on my bows for years, and I've punched 2 from them as well. The entire staff is friendly and knowledgeable. Well worth the drive.