I took my 8 year old son to buy his first solo (kid) kayak. After researching online the site…read morestated the kayak was available for in store purchase only and in stock. We packed up and headed there. I went to the cashier line due to no one being available at customer service. The cashier stated she couldn't help but would call someone over. After waiting at minimum 10 minutes, a young man arrived. I told him the kayak we were looking for, showed him the sku number and asked if we could see it. After his failed attempt to access their inventory on the comouter he stated they do not have it. I asked if he could check other nearby stores and he said, "You can. You already did that." Well well. I did check online and it brought me to YOU so we see how far that got me. NOWHERE He actually walked away after stating that. No good bye, no help, nothing! Not even an attempt to up sell to a different kayak. I will NEVER go back here. We left, went to Academy and bought a kayak. My son paid with his money he saved up for months...cash Horrible customer service. Rude and not helpful.

I visited this store the other day (Cumming, Ga) to get some items for holiday charity gift giving…read moreand met one of the managers Lauren. Amazing customer service. She was polite, knowledgeable, and extremely helpful. Kudos to her for going out of her way to make me feel welcome and appreciated. Keep her in your hire Dicks because she makes your brand shine. She even helped me get some free boxes to use to wrap them all. People like her is what will keep Amazon at bay. Thank you Lauren

Holy smokes what a location! This place is HUGE! Little play gun range, amazing displays all over,…read morebeautiful fish tank, and an immense amount of variety with products! I think you would be hard pressed to find something they're missing! Staff were incredibly helpful and friendly!

Bass Pro Shops inside Sugarloaf Mills was honestly a bit of a letdown. The shooting range wasn't…read moreworking, but they were still more than willing to take your money without mentioning that ahead of time. That kind of thing really takes away from the experience, especially at a store that promotes itself as an outdoor and sportsman's destination. On top of that, right in the middle of the store was a Bluegreen Vacations stand with multiple pushy sales reps trying to get shoppers to sign up for their promotions. It felt intrusive and out of place for what should've been a laid-back shopping trip. Most of the items seemed overpriced for what they were--mostly name-brand products you could easily find elsewhere for less. There wasn't anything particularly unique or exciting that stood out about the store itself. Overall, I just didn't understand the hype. It looked nice on the surface, but the actual shopping experience fell short.

Nicely stocked, friendly staff this what I expect from REI…read more Only suggestion is to increase front desk staffing as the wait times can be long due to their chatty team members. Place can be packed during sale events, bring your patience!

Great store with lots of offerings. Camping, hiking, bikes, dog supplies, shoes and not just the…read morehiking ones!!! The only thing better than offerings is the staff at this store! Really great staff

First off, I definitely get what the other reviewers are conveying in terms of customer service: we…read morewalked in, and were not greeted or even acknowledged until we asked for help. Sales team were busy chatting. However, once we asked for help, our sales person was attentive. To be sure, he found a size in the storeroom, and arranged for the free shipment of an out of stock item. I was pleased! Now they just need to work on giving customers a "Good day and welcome to Orvis!" And they'll be set. Cheers! RS

Orvis positions itself as an outdoorsy retailer and - at least in their catalog - they do have…read moreitems that fit that category. After visiting this retail location a few times, it seems to me that their real expertise is in selling overpriced sweaters to city dwellers who want to look like Paul Bunyan but who would die from internet-withdrawal in the woods. Their clothing has a hefty pricetag and, in my opinion, doesn't hold up as well as other retailers' items. Why would I spent $140 on a half zip sweater to wear for any sort of outdoor activity? I'm not going camping in a $140 merino wool sweater - nor fishing - nor hunting - nor cutting wood...nor working in the yard...if you want to position yourself as an outdoors/outfitter then give me options that I can take seriously. I grew up outdoors. I still have a farm. I have to do things like clear brush regularly... Beyond the prices, I can't give this location any kudos for service. You can literally wander the whole store for 40 minutes without an associate ever greeting you.

What a cool shop. A little bit of everything and lent of things I hadn't seen before. There was a…read morepatron bottle bird feeder for example. I went looking for a pair of Olukai flip flops and ended up buying some meat seasoning, a pair of flip flops, and a yeti. Spend some time and check it all out. There's cigars, big green egg and all the goodies, yetis, and then lots of filler items that are really unique. I enjoyed it greatly.

Sucha great spot tucked away on the main street in Roswell, GA. We walked past this place to get to…read moreeverything from our AirBnB and I am so glad we stopped in. They had some flavored simple syrups and cocktail mixers that are fun for cocktails. They had an assortment of grilling supplies, coolers, and yeti products as well.

The whole, we back our product is a lie. I've had these boots for less than a year and they will…read morenot honor the return or swap. This place is absolute joke.

This location of REI is across the street from Mall of Georgia. I came to this store because In my…read morenext adventure there is going to be A LOT of hiking, lakes and outdoor adventures. I wasn't really looking for something specific, but for stuff I might find useful. Dicks and REÍ were my first to options. They have a little bit of everything for outdoor adventures. Either hiking, camping, fishing, and more. Their prices are great too, but I think they have better deals online. Costumer service is great. There's a guy in the shoe section and he was fantastic and very helpful. This was my first time here, and I'll definitely be coming back. ESPAÑOL Esta ubicación de REI está al otro lado de la calle del Mall of Georgia. Vine a esta tienda porque en mi próxima aventura habrá MUCHAS excursiones, lagos y aventuras al aire libre. Realmente no estaba buscando algo específico, pero para cosas que podrían ser útiles. DICKS y REÍ fueron mis primeras opciones. Tienen un poco de todo para aventuras al aire libre. Ya sea senderismo, camping, pesca, y más. Sus precios también son excelentes, pero creo que tienen mejores ofertas en línea. El servicio al cliente es excelente. Hay un tipo en la sección de zapatos y fue fantástico y muy útil. Esta fue mi primera vez aquí, y definitivamente regresaré.

Ordered On CloudFlyers in the women's Glacier/Rosebrown color from the High Country OUtfitters…read morewebsite. The ordering process was very simple and I actually received the shoes within two days. Pleasantly surprised on that. I have to say, these shoes are a game changer for me. First of all, the color is beautiful! I wasn't sure by the description but once I saw them, I LOVED the color. Very soothing actually. The fit is amazing. I'm a size 8.5 typically and fitness shoes are very difficult for me due to more times than not they just feel uncomfortable no matter what brand. Not these. Very comfortable and very nice looking. A little pricey but well worth the investment.

Marissa was so helpful and was very knowledgeable about the different types of shoes! She made me…read morewant to come back!

Very well stocked and well merchandised store. Didn't see a…read morelot of associates, were busy checking out customers

Give me a call, I feel very discriminated against. Read below and you'll understand. The service…read morewas horrible. The value was not even understandable. And the selection was bad, the only thing worth it was the Nike stuff. Which clearly wasn't worth it with how impossible a return or a smile is.

Nicest people with a great selection of well priced firearms, bows, fishing gear, knives, and more…read more Also, their archery center is amazing. Their staff is super knowledgeable and helped me setup and adjust my bow for free. 10/10 every time

Does this place have a good selection/value, I'll never know, because not only is it an absolute…read moredisaster, like piles boxes and crap absolutely everywhere, I've also never been able to successfully view a gun/knife nor do any sort of business at this establishment before. In the years I've lived in Gainesville I've always had strange interactions at this place, like they wanna "teach you a thing or two" an interaction that stands out is one came in here years ago, I asked to see the desert eagle they had. I said "I wanna take a look at this thing, is is a 50AE?" The old man behind the counter said "nope, it's a 357" in an annoyed tone and just waddled away, not to help someone else, there was no other customers at the store, he just went and sat at the computer. And on top of that, it was a 50AE, I could see the marking on the slide, I was just trying to make conversation. So ever since I've just avoided it, but a few weeks ago, I needed to ship a gun I had sold on gun broker. And since it was the only gun store in the Gainesville area that was open after 5pm, this place was the only option. Me and a friend of mine called this store to attempt ship a gun I had sold on GunBroker to another FFL dealer. Immediately upon letting the man at the store know the gun was a Kriss vector he started acting strange, saying "i don't know what that is" and "I can't find it" and "I'm not interested" as he was searching for examples of this gun for sale. Though I'm not sure why he cares what the gun is beyond the legality of it, because I wasn't selling it to them, and I made that abundantly clear over the phone. As we arrived at the store, he was completely disinterested in what we had to say. He wouldn't even take a look at the gun, although we explained that all we needed them to do was ship the firearm. And he made fun of us when my friend called the "serial number" the "vin number" saying "a vin number is for a car buddy, it's called a serial number" we were a little confused when he said this, because it sounded like it was supposed to be a joke, but not for us, for his employees. The sarcastic tone in how he said "buddy" and the fact that he interrupted my friend mid sentence to say it made that pretty clear. Very awkward, he clearly knew what my friend meant so this was totally unnecessary and very weird. So here's how the rest of the conversation went. *We explain again that the firearm is registered, has a completely legal brace, and is already sold through gun broker, we just need an FFL to ship through* Owner - *without even approaching or examining the firearm in its case* "I think I'm gonna have to pass on that buddy" Me - "Why? You're an FFL dealer, that's part of what you do, I can't ship it in my own." Owner - "I'm not sure why you're getting smart with me. The pistol brace law is in limbo right now so I'm not sure I wanna mess with that" *awkward pause* Owner - "We just don't really a lot of pistols, you should probably go elsewhere and have them do it for you" ^ First of all, getting smart with you? I'm not your child, I'm an adult. Can you blame me for displaying a frustrated tone when you openly make fun of us in an attempt to joke around with your employees and deny me service you're supposed to provide, based on the rationalle of "I don't know what it is"? Then maybe you should do your due diligence. I can't even begin to express how unprofessional this was, it actually left us at a loss for words because it was so awkward. Second "in limbo"? I think you mean completely legal. Because that's a far more accurate way to describe it. And third, now he's just bull-shitting to get us to leave the store, because they they have at least a hundred pistols here and they have to ship/receive them somehow, plus how often you do it is irrelevant, you're a still an FFL, so don't act like there's someone stopping you. So we just left. Clearly nobody was listening to us because they wouldn't give a valid reason as to why they couldn't ship the firearm. Plus they were basically swatting us out the door at this point, acting like they were in a hurry to leave even though they weren't supposed to close for another 40 minutes. I understand if he was afraid to ship the gun because he's not aware of the legality of the pistol brace, but why not check rather than rudely refuse service to a customer based on your own confidently incorrect knowledge of firearm laws. The most unbelievable part is, my friend and I went to the gun store right across the street from this place the very next day and got the gun shipped no problem, took no more than 5 minutes. The people at this place are just exceedingly rude, especially the bald man that I believe is the owner. Worst store experience I've ever had, let alone gun store. I'd give 0 stars if I could.