Ace Bedbug Exterminating was by far and away the easiest bed bug exterminator to deal with and most reasonable price I got when my bed bug issue cropped up about a year ago. It was a Sunday night when I felt something crawling on my leg while sitting on my couch, and I grabbed at my leg. When I opened my hand it revealed something that looked like a bed bug, and indeed it was. While our infestation was minimal (we saw 2 bedbugs in 2 weeks of visually monitoring and a canine inspection confirmed it was only in 2 rooms), the estimates I was getting to resolve the issue in my 3 bedroom home were astronomical. A competitor quoted me $6,000+ for a heat treatment which carried no guarantee on it. And the reality of it is, all you need are a few eggs to survive the heat, and you have to start the removal process all over again. Additionally, they suggested a separate treatment with vikane gas, which as it turns out, can be harmful to people if used to treat older furniture. I think that would have been an extra $2K between the gas a truck rental or so. And then we also would have had to remove personal items from the bedrooms, etc. The competitor was happy to refer me to a mover to get the items out of the room. I think that estimate was another $1600 or so. When I called Luis at Ace, he was able to give me a ballpark estimate over the phone and confirmed it with a free-estimate in-person. It was less than half the price of the $6K estimate from the competitor... But the Ace service included a guarantee. Another one of Ace's competitors wanted to charge me something like $150 for an in-person estimate. Horrible. Ace uses the Aprehend bed bug treatment, which is basically an amazing science-based bio-weapon that is only harmful to the bugs. The bed bugs crawl through the invisible film left by the treatment, but it doesn't kill them instantly. Instead it clings to them, they bring it back to the nest, and it's there at the treatment spreads through the colony and begins breaking down the bed bugs' from the outside in. Ace's competitor that quoted me $6K+ for the heat treatment also lost points because they bad-mouthed the Aprehend treatment when I asked them about it. They said it was oily, messy and would leave a residue and mess. Maybe that happens with amateur exterminators, but that was not my experience. After Luis left, I inspected everywhere he was supposed to spray and there was no visible trace of the Aprehend. Suffice it to say it has been a year, and we have not seen a beg bug since. In addition to treating my home, Luis treated my car with another product called CrossFire (the Aprehend would not have survived in the heat of the car). Additionally at the time, my father was living with me and he was a chair-bound dementia patient, which would have made treating the house a major challenge if not for Luis' kindness. Luis came and treated the house on the first day, and we isolated my Dad in his room for about 3 hours. Then, the next day, Luis came back and treated my Dad's room at no extra charge. What can you say about someone like that, other than to know there are good people in the world who will go above and beyond in difficult circumstances. The problem with bed bugs are the exterminators. Most of them are bottom feeders who are looking to sell and upsell you on expensive treatments that carry no promise of success. That's not the case, thanks to Ace's guarantee. Dealing with bed bugs has been the one of the worst experiences of my life. But it's not the bugs. They're actually easy to get rid of and more of an inconvenience, as they are harmless and unlike, say mosquitoes, which actually carry and spread disease. But Luis was not only a great exterminator, but very kind in going above and beyond given my Dad's situation. Thanks Luis! read more

Louis was a pleasure to deal with. He delivered when and how he represented. Hope I never have to deal with bed bugs ever again. But if I do, I know who to turn to. I have no problem recommending his services. read more

My wife and I moved to the east coast 5 days ago from California. After the first day in our sublet in Brooklyn I noticed bites on my ankles which I assumed to be mosquito bites. Soon after, my wife started finding them on herself. We had never experienced bed bugs but it wasn't hard to jump to that conclusion. A quick Google search led us to call ABE. Their high ratings and quick scheduling (the following morning) made us confident they were the right ones for the Job. Luis from ABE showed up right on time and not only helped diagnose our problem (Fleas instead of bedbugs), he also dropped so much insect knowledge to help us make a more informed decision about what to do next. Luis is a true expert and consumate professional. Hopefully this will never happen again, but in the the off chance it does, Luis and ABE will be my first call read more

Luis is incredible. Came out so quickly and professionally to evaluate our situation. Learned a lot about what to look for. He is the man. read more

I learned about ACE Bedbug Exterminating from a home improvement website, as my Mother's house had an insane and chronic mouse problem for over 10 years. We had an exterminator come in the past, and it helped for a short time, but the critters kept coming back. My Mother would take matters into her own hands, and use manual traps and I would use glue traps, but nothing seemed to work. It was in February 2020 after I had major surgery and had to sleep on the sofa in the living room as I could not walk up the stairs to sleep in my bedroom, and the critters were running amok in the living room! I could not take it anymore, and I insisted on hiring a professional Exterminator that could help us rid us of this problem. We also had an ant problem as well that also needed addressing. I had contacted several companies after reading their reviews, and Luis reached out to me. He came over and gave us a quote. We hired him to do the exterminating, and he showed us the areas that the rodents were coming in, and he blocked them, and treated the kitchen, basement, living room and bedrooms. A few hours later in the evening, it was a miracle, it was like a force field was put onto the house, we noticed an immediate difference, and did not see the rodents anymore! He explained that since the issue was so bad, he would need to come back to treat, and he would come back every other month, which was fine, and he was friendly and professional. It took some time, but months and months would go by before we would see any rodents, and we were so grateful. When they would come back, Luis was right there to treat and add more poison to what was eaten by the rodents. Again, it had been months, and after his last visit in December of 2023, knock on wood, no sign of the rodents. Earlier last year two crazy things happened, in the Spring, my Mother had a wasp infestation in her bedroom!! Somehow the wasps created a nest or something in the brick of the house (Luis discovered) and they found their way into the bedroom. I called Luis and asked him if he exterminates wasps, and he said yes he does! I told him what was happening, and thank God, he came the next day, he had put on his hazmat suit and protection, and closed off the bedroom. He was able to locate the nest, treat the area, and the situation was resolved, and thank God they have not come back. A few months later after coming back from my Nephew's wedding, I stepped into my bedroom and discovered I had a fly infestation by the window! OMG!! What the Hell!!! I tried spraying them with insect killer spray, but nothing was working. I had contacted Luis again, and asked him if he could come over as I was having this situation, and yes, he came right away, saw how they were coming in as the window screen was low and allowing them to come in. He pulled up the screen and treated the area. He took care of the issue also, this one was really bizarre, but it did not phase him. I have had other critters - water bugs which I CANNOT stand either, and he has come to treat the room and the house. Luis is very reliable, professional, friendly, trustworthy, provides great customer service and reasonable, and worth every penny!!! I highly, HIGHLY recommend Luis and ACE Bedbug Exterminating for your pest control issues!! Thank you, Luis! God bless you always for saving us, and bringing back our peace of mind and peace to our home. read more

Luis did the job being extremely meticulous. I was worried, about having bed bugs. Fortunately that wasn't the case. I highly suggest reaching out if you encounter any pest issues. He helped calm my nerves especially because I was concerned they might be, in my daughter's room. If I ever need to I'll definitely give him a call again. read more

There are not enough words to say how amazing Louis is! He turned a horrible, traumatizing situation into a very reassuring experience. Not only was he kind and informative, he was thorough and put me at ease. He followed up with me 30 days later and reinforced the treatment & he offers a guarantee of six months! His treatment is 100% effective- -my bed bugs were gone immediately!! I am immensely grateful & if you are need of this service, he is the ONLY person in New York City to call! read more

I am very pleased with the service I received. Having these bugs in your residence is very stressful, especially if you have not experienced them before. The technician was excellent. He gave me information about the bugs and the treatment and assured me that things would be OK. And they were. The work was well done. He also checked later to make sure everytihing was cleared up. read more

I contacted Ace to have them come inspect since I was waking up with bites. Luis had me email him pictures and confirmed those were bed bug bites. I was stressed because it wasn't my first experience with those bugs and knew how hard they are to get rid of and how taxing the prep process was. Luis called me immediately and set up an appointment at a time that would be convenient for me. He assured me everything would be taken care of and the best part was he has a new product that didn't require me to do a lot of prep before the treatment! Luis showed up on time, inspected my apartment and treated it all within an hour. He is very friendly and professional. I texted him a couple times with some questions and concerns and he would always answer or call me to give me better explanations. I would recommend Ace 100% read more

I contacted Ace bed bug exterminating to exterminate my parents apartment because they had bed bugs. Luis was extremely prompt and came to my parents home and inspected every corner of their home THOROUGHLY. He is very knowledgeable and educated us on the process before and after he exterminated their apartment. If you are looking for a company who cares and educates their clients every step of the way then Ace is the right company. read more

Luis responded to my request with same day service, a reasonable free estimate and quick and thorough work. This experience was far and away better service than any of the big companies I've used. Ace dealt with our tenant's mouse problem expediently and curtiesly. Great company, great service. read more

I contacted Luis about a bee problem and he responded to my request immediately. He showed a genuine concern and came to my home the same day and handled my issue. He is professional with many years of experience, courteous, thorough, offered a great price and took his time explaining about the job and the product he used. He is a must hire!!!! read more

I utilized this service for ant control. The owner explained the procedure/products he would use, was very courteous and applied the treatment. He did not have a service report for me to sign prior to him performing the service. He did not use removable foot coverings as he was exiting and reentering my home. Upon completion he requested a check made out to cash, which I felt was unusual and unprofessional. He provided a email service report/receipt a few days later. Personally, I would not use this company again because I felt it was a bit unprofessional. read more