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    Ace & Acme

    5.0 (1 review)
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    1 year ago

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    Phoenix Moving & Storage

    Phoenix Moving & Storage

    4.9
    (28 reviews)

    Phoenix Moving was simply AMAZING, TWICE! Worked their butts off, were flexible with scheduling,…read moreand took great care of everything. To top it off - they are all genuinely nice people too! Couldn't have done it without them! I wanted to call out Stan, Arthur, Alex, Nick (and one other gentleman from the first team whose name I didn't get) as they were all amazing!

    The moving crew was great, but the people giving the quotes are not the movers that you work with…read more They estimated it would take around 8 hours and it wound up taking the crew 15. This really should have been a two day job, the crew and we were exhausted by the end of the day. I'm not really upset about the cost difference because I knew what their hourly rate was. The crew really wanted to get it all wrapped up for us by the end of the day instead of stretching to another day because they had another job the next day bright and early. The booking office is really putting their workers through the wringer and I don't appreciate that. The crew was kind and delicate with our items. They were being gracious and offering to do whatever we wanted with regards to helping pack remaining items, disassembling and reassembling furniture, and organizing things at the new house. I may have taken note of their time for these things if it hadn't been clear by noon that this was going to already be a very long day. By 10pm I was just happy to have everything remaining that we own in the garage. So I did enjoy the crew, but if you go with this company and have a lot of stuff then you need to do some legwork yourself to get an accurate estimate. I had a three bedroom 1700 sqft house with a large basement and garage and it took 15 hours and cost $4k.

    College Hunks Hauling Junk & Moving - South Boston

    College Hunks Hauling Junk & Moving - South Boston

    2.6
    (146 reviews)

    Want to give a big shout out to Isiah P, Larson and Giovanni for making a move for me very easy. I…read morehad a washer and dryer taken from my home in MA and moved to my sons in Rhode Island. They also removed my sons old washer and dryer. It was quick and went off without any issues. They were extremely polite and very efficient. I would absolutely use this company again! Debbie

    UPDATED: I've been told twice now by corporate that a local manager/owner would be giving me a call…read moreto "make it right" and NO ONE HAS CALLED. I booked my job for junk removal and had an entire conversation about what would be removed from my property on 38 Hope Street in Attleboro with your intake specialist who was very nice, and professional. I explained I had mattresses and appliances and some miscellaneous junk that needed to be removed. After explaining to me how they bill by the truck capacity, he quoted me between 500-600 dollars. So I confirmed with him that in the event there's more or less that quote would be adjusted based on what was here day of service. He confirmed. Great. Scheduled appointment comes. I have a major conflict come up last minute. I texted the truck captain, he gets back to me right away and is super helpful kind and professional. We reschedule for the next week, easy, painless, stress free. Day of rescheduled appointment, I get a text from Aiden, my truck captain for that day. Says that I'm 5th in line for the day, but they are running a little behind. I say, "ok thanks for letting me know be safe". The window I'm given is between 10am-12pm. I'm loading a moving truck and 1:30p rolls around. I text for any updates. I call multiple times. I replied to the confirmation email. NOTHING back in response. Maybe an hour later, I try again. Nothing. I give my friend the number to call on my behalf, he picks up right away (because he doesn't recognize the number as a customer). Explains they'll be there in about 2-3 hours. Not happy, but trying to roll with it. Around 4:45p I get a call saying they are on their way. I told Aiden that it's unnacceptable that there's ZERO communication about a blown timeline of almost 6 hours. He didn't once apologize for any inconvenience. Instead I get rude and smart ass responses. "Well I'm on the phone with you now aren't I?" He says, "maybe I'll have my manager get us headsets so I can answer the phone while I'm moving and driving a truck around". Totally unacceptable, rude, horrible customer focus, insulting, and a terrible representation of your brand. I tell him not to come because I can't wait any longer, need to drive my moving truck to the destination and unload now in the pouring rain because we were stuck waiting for them to come all day. He says fine, we can prioritize you so you'll be first on the list, I'll see you tomorrow at 7am. I complete my move, and call your corporate HQ because I just got the feeling that I was being messed with, again. There was no record of an appointment ever being made for the next day. And he was going to cost me more time, and jeopardize the closing sale of my house because he couldn't take responsibility for not communicating back to a customer. Corporate was able to reach out to a local manager and get me a crew the next morning. They called and were even earlier than the window they gave me. Here's the last problem I had with my entire experience. We complete the walkthrough and I have actually fewer items than what we discussed in the initial intake because I got rid of appliances on my own. I helped move stuff myself, actually putting stuff on the truck with the crew. I provided them with a hand truck to move my washer at their request. Then he tabulates the final bill. I was charged $1364.87! On a quote of $500-600. I really feel strongly that this is not right. If you're going to tell me that there's disposal fees and surcharges I understand, but then why is that not included in your initial quoting process. That is bait and switch and for that number to be presented only at the time the junk is on the truck is NOT GOOD BUSINESS. Your guys were in and out in 30 minutes, and had my assistance. And then they asked for a tip, and I felt TERRIBLE telling them that I could simply not afford to tip them as my budget for this job was less than half the total bill.

    Esquire Moving & Storage

    Esquire Moving & Storage

    4.4
    (298 reviews)

    Our movers were amazing! We moved from Philly to DC in 2 days and we literally couldn't have done…read moreit without them. They packed up everything for us and it all arrived in perfect condition. They were kind, professional, efficient, and punctual! My only word of advice would be to the front office, they didn't seem to provide enough communication to the movers and they were short on packing supplies and just how much they had to pack (to be fair they still did an amazing job which is why I'm still giving 5 stars). I would've preferred a phone call as opposed to filling out the app so there wouldn't be as much miscommunication between the movers and the job they had to do. Also, while it wasn't an issue, I got an email about 18 hours before our move asking if they could reschedule it for 2 hours earlier. I would've preferred to be informed much sooner and not just through email but it worked out just fine. Overall I would absolutely hire them again and you should too! (Just be extra communicative about what you need).

    I have moved many times and I have had worst experience ever with this moving company and storage…read more Stay away at any cost. I hired another company, and this company showed up instead. They did not honor their contract and kept charging extra fees. They moved my belongings to another facility without informing me or my consent. They kept adding fraudulent charged to my account. I had to hire another company to move my belongings to. A total nightmare.

    Ace & Acme - movers - Updated August 2026

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