This review is mainly for the installation experts. Matt and Jonathan did a great job installing…read moreour new TV and they made sure we had all protective hardware in place to protect our purchase. They're a great team! Very kind and very quick. Thanks guys!

Pricing Discrepancy and Poor Customer Experience -- Geek Squad Installation Quote vs. Store Charge…read more Trying to call best buy in Flagstaff was impossible. Then I drove from Flagstaff Ranch to the best buy , by flagstaff mall. Here is the email I sent Best Buy corporate: Hello Best Buy Executive Customer Relations, I am writing to file a formal complaint regarding my experience at the Flagstaff, AZ Best Buy store involving a RAM installation for a brand-new Lenovo laptop. Earlier today (November 10, 2025), I called Best Buy and was quoted $39.99 for in-store hardware installation (RAM upgrade), which matches the price shown on your official Geek Squad service page for "Hardware Installation (In-Store), SKU 7860102." The Geek Squad representative on the phone described it as a "very simple installation." I intended to purchase the RAM directly from Best Buy -- specifically, the CORSAIR Vengeance 16 GB DDR5-5600 SO-DIMM -- and have it installed onsite by Geek Squad. However, after driving approximately 12 miles, I spoke with a young blond man at the Geek Squad counter around 6:50 PM. He informed me the installation would cost $139.99because a "diagnostic" was required. I refused, as this is not what I was quoted or what is listed online. The laptop is brand new -- I've had it for less than 12 hours -- and it functions perfectly. There is no justification for a diagnostic fee on a new, fully operational system that only requires a basic RAM installation. After leaving the store, I spent an additional 45 minutes on the phone with Geek Squad support, but no one could resolve the issue or explain the pricing discrepancy. This experience was frustrating, time-consuming, and reflects a lack of transparency at both the store and customer service level. I am requesting that Best Buy: Honor the quoted $39.99 installation rate for the RAM upgrade at this location. Clarify and correct any misleading pricing practices that require unnecessary "diagnostic" charges for simple installations. Provide a written confirmation within three (3) business days explaining how this issue will be resolved

On time, great service. They couldn't fix our appliance but were honest about what we neededread more

I have a 12 year old LG front loading washing machine that started leaking on the bottom. My wife…read moreand I debated having it repaired or buying a new one. We decided to have it checked out and then make a decision. Scheduling the appointment was easy and the woman who took my call was friendly, knowledgeable and, as importantly, laughed at my stupid jokes. The tech showed up about 10 minutes early and diagnosed the problem in a matter of minutes. The cold water valve inside the machine was leaking and would have to be replaced. The tech suggested also replacing the hot water valve. I agreed to the price and he had it repaired inside of 30 minutes. He also checked out the drum bearings and the pump. The tech was a great guy who cleaned up the inside of the machine and made sure everything was the way he found it. I couldn't be happier.

Our refrigerator suddenly went down, which is of course an enormous inconvenience. The dispatcher…read moreMary did not think she could get anyone out until Monday, but the technician Jared actually was able to fit us in on that Friday and let us know that our 24-year-old refrigerator could actually be resurrected by replacing one part. Unfortunately, getting the part turned out to be a challenge, but that was of no fault of Above Par appliance repair. Once the part came in, Jared came out and quickly installed the part which got our refrigerator back up, running like new.

This company is amazing. Our cooktop had a problem. i called, the office was kind, helpful and very…read moreefficient. I got on the schedule for the next Sedona visit. Jared is professional, knowledgeable, and best of all our cooktop works better than it did before. This is my new go to company for any appliance problem.

Please price, very professional, was able to schedule time for inspection, picked up the new water…read moreheater and install same day

Professional and efficient and thorough service in my gas dryer. I was pleased with the work, but…read morethe cost was higher than usual.

We have two HD's in Flagstaff! This one definitely has a better selection! Most employees at this…read morelocation are quite friendly. I understand that everything has gone up in price, but their plants have definitely made a huge jump! They do have a better selection, though of house plants, cactus/succulents and outdoor plants than the west side location. Unfortunately, it's difficult to find someone who has proper knowledge in the garden section, and many of the outdoor plants they have are not good for our zone. Nevertheless, they are cheaper than nurseries. I always love how they have fun with skellies!!! They have crazy Halloween and Christmas set ups!

We bought a refrigerator from Home Depot and added delivery and installation. When the appliance…read morearrived, the delivery men refused to bring it into the house - they said they could leave it in the garage only. They were adamant. The refrigerator wouldn't fit through the garage door into the kitchen, and we were told we'd have to take it back through the front door ourselves. The salespeople at Home Depot were horrified when we went in person to complain. Their calls to the delivery company didn't help, and the company flatly refused to send a team to bring it into our house. We ended up returning the refrigerator and the delivery company will be picking it up in two days. Funny how they can do that and lose a sale but couldn't deliver it into our kitchen. I will never buy another appliance from Home Depot!

Ponderosa is beyond amazing. We've had three different technicians come out to fix two refrigerator…read moreissues. The first two repair companies, told us the downstairs refrigerator was old and it wasn't worth replacing the compressor Ponderosa Appliance found a loose wire, reconnected it and it's working great. The first two repair companies, told us they would be back to fix a refrigerator ice maker, and we never heard from them again. Ponderosa diagnosed the refrigerator and said the icemaker needs a new part. They gave us a quote which surprised us how inexpensive it was considering how expensive the refrigerator was. This is a company with Integrety, expertise and they deliver! I wish I could give them more stars because they beyond deserve it.

My mother ordered me a drawer dishwasher,They came to install it June 10,2025,but there was problem…read morewith it so they took it back to repair.I don't really want somethng that needs repair.It has been two weeks now without a dishwasher.This company is a joke..I would not recommend them to anyone...

Isa was a tremendous help today. As we all know; rent is due on the 1st!…read more I had a few bills that prioritized over my agreement and Isa helped me push my payment back to help me out. This sort of business is rare these days. Everyone is going thru something. Those of us who CAN help; absolutely MUST. Blessings to all.

The people here are brain dead. They have no clue how to help a customer. I called a few times and…read moreleft messages, but to no avail.

This was a really great experience. Very helpful staff. A pretty nice selection. A lot of cotton…read moreand linen options. I love how clean and organized everything is. They offer classes. I'll definitely be coming back.

Stop through on the way from Dallas. Their customer service was great.regarding getting a…read moreduplicate die was able to mail back and should be receiving a refund check shortly from them as far as the customer service in store the lady could've been a little more helpful but that's OK, they were generally friendly and had a good selection.

These guys are awesome!! Even when I pulled up as they were closing they took the time to make…read moresure I got the right part.. Last minute drier belt issues no one in town had drier belts but These guys do!! Thank you!

This place was recommended to me to by another service person to fix my Samsung ai washer dryer. I…read morecommunicated that the washer was showing an error code for communication (AC). They scheduled someone then canceled on me. Rescheduled someone only to find out they couldn't fix it. They are saying I have to pay their diagnostic fee even though they wasted my time and did nothing. When I communicated this, Amy, who answered the phone started yelling at me about their policy. IMO she should have asked more questions like other repair services or at the least offered a discounted rate. Very unprofessional and unreliable.