On time, great service. They couldn't fix our appliance but were honest about what we needed

Have used the Appliance Guy several times and have a positive experience each time. Depending on the need, I would highly recommend.

I have a 12 year old LG front loading washing machine that started leaking on the bottom. My wife and I debated having it repaired or buying a new one. We decided to have it checked out and then make a decision. Scheduling the appointment was easy and the woman who took my call was friendly, knowledgeable and, as importantly, laughed at my stupid jokes. The tech showed up about 10 minutes early and diagnosed the problem in a matter of minutes. The cold water valve inside the machine was leaking and would have to be replaced. The tech suggested also replacing the hot water valve. I agreed to the price and he had it repaired inside of 30 minutes. He also checked out the drum bearings and the pump. The tech was a great guy who cleaned up the inside of the machine and made sure everything was the way he found it. I couldn't be happier. read more

Matt & Elliot with the Appliance Guy were awesome to work with. Excellent communication, responded on time, installed our new wall ovens perfectly and very fair pricing. They even hauled off the old non-working wall ovens. We would highly recommend the Appliance Guy and if needed will use them again. read more

Great response, figured out what the issue was and did some adjustments. I'd use them again without question!

Matt and crew helped us get out stacked washer/dryer setup. Appliance Guy had the right tools and know-how to get the job done which I didn't want to risk doing myself. Was impressed with Matt's knowledge of our particular appliance set and appreciated his guidance on ongoing operating and maintenance. Would definitely hire again! read more

Did a quick review of dryer problems at our second home. Courteous technician who let himself in through a provided code on the Schlage and gave good feedback on what the problem was. Good value for money to. read more

My microwave had a cosmetic issue where the face plate became detached from the frame & was no longer sitting flush. I had tried doubled-sided tape which didn't work. He was able to Jerry-rig it so that was not sticking out anymore. I'm so happy with the result! read more

Prompt, easy to schedule. Walked me through his diagnostic process so I fully understood that the issue was with my plumbing, not the washer. Excellent, will use again if needed. read more

I had to have service on my GE washer that was only 1 1/2 years old. The Appliance Guy ordered and replaced the CPU. His communicatin of the process was great and he was very responsive. Scheduling and pricing was also great! I really appreciate his help and highly recommend the company. read more

Matt was great...friendly and professional. For my broken freezer, he was able to come out the same day And fix the problem. I highly recommend this man. read more

I highly recommend Appliance Guy! Matt returned my call within 24 hours and I had an appointment within 2 days. Roman spent quite a bit of time diagnosing my dead Sears Kenmore Elite fridge. He explained what he had discovered (dead compressor) and patiently answered all my dumb questions. He consulted with Matt and provided me with a range of options for moving forward. This the third time AG has serviced my appliances. The quality of work and the customer care has been consistently high. Very satisfied customer! read more

Told me $19.95 on the phone to check out my dryer and then charged me $119.95 to look at it . Wont be calling theses guys again and be careful with what they tell you over the phone . SMH read more

The Appliance Guy (Matt) is a wonderful source of information and I really feel he's there to help people. Very kind and helpful business and I greatly appreciate the services received. Certainly would recommend giving them a call. read more

Our dishwasher broke at my office and it is used quite often. I called and we were worked into the busy schedule, within a day, he was here to repair. Roman called before he arrived to let me know he was on his way. He was here when I told he would be, he was polite, efficient, fast & honest. He is now in our rolodex for any appliance repairs needed in the future & I would not hesitate to recommend Appliance Guy services to the Munds Park community. Thanks Guys, its refreshing to know Customer Service is still alive and well. read more

I highly recommend this company!! My dryer broke down. I called and had an appointment within a few days. Carlos came on time, he was professional, polite, courteous, and friendly. The owner of the company actually told Carlos I work the night shift and that I needed to be out of the house by 5 PM which was just awesome to me because not many people remember the small details of your personal life. He explained everything that was going on with my dryer showed me the broken part, and did the job in just under an hour. It's hard to find a reputable company these days and I highly recommend this company!! Thanks so much Appliance Guy!! You have a customer for life! read more

I am so happy with the service and follow thru this company provided. Courteous, helpful, knowledgeable and on time. I will definitely call them again if I need appliance repairs. Thank you Appliance Guy read more

I have used Matt to repair my washer and dryer as well as my refrigerator several times! He has always been prompt professional and courteous. His cost is very reasonable! He will always be my appliance guy in Flagstaff! read more

Great service. Very punctual. The tech even called me a day earlier than my sppt to see if I wanted a visit that day. Because he was in my area read more

Wanted to extend my thanks to Matt. I called him about a repair for my electric dryer. My property is in Parks which is outside of his service area. However, he was kind enough to talk through what I should expect and what the potential cost for the repair would be. I really appreciate it when experts like Matt are gracious with their time and expertise. I think it says volumes about his character and I would trust him to do the job! Thank you, Matt! read more

Matt was truly a life saver. Our refrigerator stopped working a few days before we were hosting a big gathering at our house. I thought we would have to buy a new one in a rush and was dreading thinking of one more appliance at the dump. Instead, Matt came over right away, identified the problem and fixed it in a few hours. So professional, friendly, and thorough. We will definitely call him next time an appliance has a problem. I wish everyone in Flagstaff provided his level of customer care. Highly recommend him! read more

I called for service one night and the very next morning,first thing, I got a return call. The appliance guy went out to the house that very same day and was able to do a temporary fix and then order the needed part. Part came quickly and Roman came right out to fix our oven. Roman was professional and efficient! I will definitely use the Appliance Guy for future needs and highly recommend them to others! read more

Matt restored my faith in the local repair scene here in Flagstaff. After having a not so good experience with one of Matt's competitors, I reached out to The Appliance Guy. It didn't take long for me to realize that I was talking to a competent, pleasant, professional repair man. Long story short, I was taken care of and back to drying clothes very quickly. There is no doubt that the next time I need this type of service, I know who to call. Thanks for being cool and local. read more

Called the Appliance Guy, left a message and promptly got a return call. We made an appointment for him to look at our washer. He was very helpful and knowledgeable and thoroughly explained the problems with the washer. It turned out that the washer was not reparable without spending a ton of money. We appreciated his honesty! We would definitely go back to the Appliance Guy. read more

Matt is really one of the best repairman I have ever used. He is conscientious and guarantees his work. I recommend Matt to everyone for your appliance repair needs!! You will love his prices as well. read more

Saved me hundreds of $$ I am beyond happy! I was about to purchase a brand new washer and now mine is like brand new again.

Dude is awesome, knowledgeable, fast, professional, nice guy, highly recommend, would use again

When you need an appliance repairman, you really need an appliance repairman and Matt's your guy! I'm so glad I waited the extra day for him to come out and service my fridge. Prompt, friendly, professional, kind, organized and definitely knows his stuff. The Appliance Guy stands by their work and provides outstanding customer service all around. Definitely my go to now! read more

Matt did a great job. He worked on my LG fridge that was making a loud rattling noise. He was friendly and thorough and fixed the problem. I thought he was very affordable as well. He even gave us a 90 day warranty. We have not had good luck with appliance repair men in the past but we had a great experience with the Appliance Guy and I would definitely recommend calling him! read more

Matt at Appliance Guy is awesome. I own a rental in Flag and the tenants are rough on appliances. It gives me piece of mind knowing that Matt provides quality repairs, gives good advice and most of all he charges a fair price. read more

Solid company that has upheld the strong business practices laid out by the BBB. Truthful and honest company ready for hire!

Matt was great to work with, diagnosed the problem with our GE Monogram refrigerator and fixed it in record time. He's very honest, was on time for all appointments and his rate for repairs was fair and reasonable. He also gave us tips on how to better care for our refrigerator to prevent future breakdowns. We highly recommend him. read more

We have a residential refrigerator in our motorhome that stopped working. We called another appliance repair company that told us they don't do work on appliances in RV's. We called Matt, he knew exactly what the problem was when we called, ordered the parts needed, showed up when he said he would and was very reasonably priced (actually less than he quoted on the phone). Also did a great job, cleaned up after himself, and very pleasant personality. Very highly recommended. read more

Matt, is an amazing guy, and can really fix anything you have. He has helped me with numerous issues, from A washer and dryer to a dirt bike. Very reliable, honest and trustworthy, which is hard to find now days. I highly recommend read more

We were out of town and neighbors were staying at our house when their house was benign remodeled. Our refrigerator freezer stopped working. Matt came over and tried a stop gap measure but then quickly determined that we needed a new one. It was over 15 years old. We researched a replacement with his guidance and send the information to him and he advised us what to buy. Now we trust him and would call him anytime. Our neighbors call him too. Good to have reliable and trustworthy help in Flagstaff. read more