1. Flagstaff Wholesale Flooring

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Flagstaff, AZ

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Flagstaff Wholesale Flooring

5.0 (8 reviews)
Closed • 7:30 am - 4:00 pm

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Canyon Carpet One Floor & Home

Canyon Carpet One Floor & Home

(4 reviews)

We scheduled with Canyon about three weeks prior to us needing service. We set up a time and day…read moreand I made the effort to call the day prior to confirm the appointment as I hadn't heard anything. The representative confirmed on our appointment via phone. On the day of service, the technician didn't show up and we received no phone calls. I then attempted to call and received their answer ring service where I asked for a call back. Today, a day later.. I had to call them (again). I was told they missed my appointment and didn't come. Very unprofessional. Very disappointing

I'll start by saying I'm satisfied with the final product of working with Canyon Carpet One. I had…read morevinyl and carpet installed in my condo and both look excellent. Manuel and his coworker installed the vinyl, and they were professional and respectful of my home, as I was living through the renovations with family and pets. As a young woman, I rarely feel like I have such respectful experiences with people renovating and repairing my space so I really appreciated this. However, the lack of communication between the employees of CCO is an issue. An ordering fiasco with the carpet resulted in my vinyl arriving long before the final carpet could get ordered (I picked two colors that were both discontinued). Not a huge issue ultimately, just a bit of a delay. Beyond the confusion with the manufacturer, I was called more than once to say "we're coming tomorrow" with no regard for my schedule. When Ted called to see if I could have work done on the following Thursday, I told him no but Friday would work. He said he'd see if he could move stuff around and he would call me back. A week passes with no call, then on Thursday I receive a call from the office saying "We'll be there tomorrow for your carpet!" When I expressed surprise and frustration that I had received less than a day's notice, the woman I spoke with responded with a snotty "Oh, sorry." After the carpet installation (different installers from the vinyl), I found scraps of carpet left in closets, trash from the workers, and several nails sticking up from the transition between the carpet and vinyl. When I called to express my concern and get someone to repair it--as everyone in my home had stepped on these nails accidentally--no one contacted me until Manuel, my original installer, called me at work two days later saying "I'm at your door. No one is answering." because Ted told him I would be home, despite me only expressing frustration and a need for change in my original call. I never gave my availability. I know renovations aren't fun to live through, and I know projects such as these get delayed and extended constantly. That's the norm, but the disorganization and challenging customer service is not. As a big supporter of local/family-owned businesses, I wanted to work with CCO, and in the end I'll say I was fine to do business with them. I'll reiterate that the final product looks great, but I could have done without the extra headache of surprise installation scheduling.

Flagstaff Wholesale Flooring - flooring - Updated October 2026

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