Our initial impression of Accurate America was favorable. Dylan Friedman, the salesperson, was good with updating us on the progress of getting insurance approval for the job as well as letting us know when the replacement of our roof would take place. As far as we know so far, the quality of the work was fine.
However, workers broke two of our paver tiles when tossing the old roofing materials off the roof onto the ground. Dylan assured us he would replace the tiles. Weeks went by without him offering suitable options, then months. Frustrated with this lack of progress, I offered to help look for paver tiles, which Dylan took for an excuse to continue to sit back and do nothing.
Up until this point, I gave Dylan deposit checks on the spot and made online progress payments immediately when requested. I decided to withhold additional payments until the broken paver tiles were replaced, however, thinking the unpaid amount would encourage the company to finally finish the job.
Instead of motivating Accurate America to complete the project, though, they instead sent emails threatening to turn us over to collections. I stated our position that the job wasn't done given the failure of Dylan to replace the tiles; that I would be more than happy, even eager, to send them the final payment when that occurred.
Fast forward another month with no tile replacement. Now Dylan threatens to file a lien against our home unless the invoice - less $500 for the tiles, which he finally admits he has no intention of replacing - is paid. I'm no lawyer, but this feels an awful lot like extortion to me.
So the end result: Accurate America got their money. We got stuck with replacing the paver tiles Accurate America broke and never replaced. And Accurate America gets this lovely review and a complaint to our insurance company for their unparalleled customer service and follow-through. read more