Abel Plumbing is registered and listed by the State Of California as an essential service provider. As such they were allowed to remain open during the COVID -19 Pandemic. I made a call for services Saturday night April 25th and got an immediate response from the on-call plumber. As kind as that technician was , he does not dispatch. When the office opened, I got a call from "the dispatcher" and the essential services the State assumed they would provide somehow got mired in an attitude that was designed to deny me the service I sorely needed. I have filed a formal complaint with the State Consumer Protection Bureau. When the office opened, my emergency went from a high priority to a "we" will be out early afternoon on Monday April 26th and then another call later Monday afternoon in which a very rude and uncaring dispatcher informed me that every technician employed by the firm was busy with other clients. She lied. She Lied like well woven trumpeter but could not explain how her firm went from have staff adequate enough to provide 24 hour responses to every single person was busy with "other clients". She stated that perhaps I would be on the schedule Tuesday, April 27, 2021 but again it would have to be in the afternoon. Liar Liar Trump school on fire. In the mean while the website for Abel Plumbing has not been updated to reflect this very recent drain on their staff. The website clearly states they provide 24 hour services. I worked with this firm a few years earlier and they had well trained cordial technicians working long hours pre-COVID-19. In fact an Abel technician came out with leak detection equipment and assisted me in finding a slab leak. I called again tonight and verified that the Oroville Damn has not exploded and there is not a single disaster within the service area that would tie up every technician employed at this firm. I'm confused but not with legal options and recourse. Beware of dispatchers with a GED and more power and than a small mind and racist heart can handle. read more

There's not many businesses these days that actually stand behind their claim to offer superior customer service. Lucky for me, Able is one of them, as they're my landlord's first choice for plumbing repairs. They service my rental home's recurring tree-root invasion issue, as well as any little issues that crop up. I am always pleased by how quickly they respond to my calls, how they work around my schedule, how they always show up when they say they will (and make a courtesy advance call to me so I can scoot home from work to meet them, and not lose too many hours from my job), how they diagnose the job quickly, and get it done right the first time. This last visit, Bryan B. had to locate a hard-to-find fitting (for my 80 year old house). Which he did the very same day he first visited, and then was out the very next day to install it. Yay! No more turning on the shower with pliers! He went above and beyond by bringing me a replacement set of handles for my shower and sink too, without even being asked! Able will never slap something together and doesn't believe in quick/flimsy fixes. They want repairs to be solid and hold maximum longevity. That said, Bryan locating that hard-to-find antique part saved my landlord from having to have the shower wall torn out and the old valve replaced entirely. (Saving her thousands of dollars!!!!) Every single technician that has been sent out has been so courteous and professional. Friendly and fun too. I love that Able chooses such personable employees, and I think they must treat them well, as I have yet to have a disgruntled, uninterested technician. It feels good to give business to a company that respects their employees and customers. I just can't say enough nice things about my experiences with Able! read more

Our family has dealt with Able Plumbing and Electrical for years now - and with Brian B. in particular. He has become our "go to guy" - and Able our go to plumbing needs service provider. SOLID performance and high standards of customer service go only part way to explaining why we rely on able Plumbing and Electrical. Having been in the customer service management field for years, I tend to be very keen on companies that are able to provide both quality service and friendly service in one package. That can be a very difficult feat to manage - and those companies that are able to combine the two in a genuine and sincere way are to be heralded. We appreciate that Able has good folks manning all the steps of service - from the phone interactions, to the service received in the home - Able is a rare breed these days - an old fashioned stand by our reputation business with people who really do care. Other businesses take note - this is how you succeed. Over the last few years, Able Plumbing and Electrical, and Brian B. has become like a family friend - Brian B. has been there for our family when we are literally knee deep in water - showing up on time with an attitude that says everything will e alright. We know we are in good hands when Brian B. shows up. I am sure that this is the case with all of Able's employees - as the values and reputation of a business are seen in that businesses employees. Kudos to both Able Plumbing and Electrical and to Brian B. for yet another stand up fix - you guys are invaluable. On behalf of my family ( David J. Reardon, and Linda Wesson-Reardon ), we are appreciative for your caring attitude and good spirit, as well as your precise and lasting work. Take care and best regards, Michael A. Skram II read more

In April of last year I called Able because my faucets had started to leak and needed replacement. At first, I thought that the problem was fixable-- they showed me why it was not. Now, I could have gone to Lowes or Home Depot and saved $ 35 on the faucet set but then I would not have had an installment included and a real problem if something went wrong so I decided to have Able do it. Well, yesterday morning, in the end of January, I noticed a slow drip from the part that is a dish sprayer and under the sink was soaked. I called Able and, as usual they were friendly And on time. Bryan A, my plumber from Able, was on time and friendly and efficient and took one look and told me that he had in 16 years with the company never seen a metal part like this fail. However, he went to his truck and brought in a new sprayer. 5 minutes later the part had been replaced and I heard the best news of the day-----No Charge and thanks for calling Able. I was amazed and pleased and Bryan A told me that if I ever had a problem to call them and they'll always make it right. One other thing that never gets mentioned is the friendly efficiency of their people that answer their telephones. The woman that took my call kept mean informed of when Bryan would arrive and contacted me twice to check in and give me updates including a call when he was about to arrive. I hung up the phone, walked outside and Bryan drove up. Able Plumbing and Electrical is the company you need when you have problems in the plumbing or electrical arena. They are friendly, honest and professional. Try them out and thank me later! read more

Able Plumbing and Electrical of Chico was very responsive to my call and Dale met me at the property on-time. As I have built my own home and have done all the plumbing to code, I am knowledgeable and capable. With this repair in Canyon Oaks though, I was not having a successful go of it. As I wanted to cease inconveniencing the tenants, I contacted Able. Dale was knowledgeable and thorough. Though his approach was similar to mine, he also identified that the pressure regulator feeding the house was bad (I was already planning on replacing it and had purchased a replacement). We also agreed that whereas the initial construction had used a sweated connection for the spigot, it should actually be a standard threaded spigot. He also taught me something in that he said, "if you are connecting PVC (plastic) to metal (copper), always make sure that the metal fitting is the female enveloping the male PVC. Otherwise, what happens is that the male copper fitting will eventually crack the plastic PVC connection." This made perfect sense and PERFECT sums up the job he did, including wrapping the exposed copper to ensure it would not have problems related to freezing during the winter. I wish it cost less (I always do), but good service isn't cheap and cheap service isn't good and this service was appropriately priced. Thank you Able Plumbing and Electrical, thank you Dale. Matthew T. Dean 408.460.5965 dean.rentals.chico@gmail.com read more

Our shower was not draining, and was actually dripping from the pipes into our basement. Bryan A came out to look at the issue and told me a punch of the pipes would need to be replaced, but that it wouldn't be possible to do it that afternoon (it was Monday at around 4:00pm) and the best thing would be to wait until Wednesday morning so he and another guy could come out, he explained the other guy was the best at this type of job. He gave me an estimate, and then explained that he would like to try to clear up the not draining issue to at least make it so we could use the shower for a couple days. He did that, at no extra charge since the estimate for the rest of the job was $601. Well today is Wednesday and the two gentlemen just left. They hit the estimate right on the dot, which I have hardly ever seen, the two guys (Brian A and Michael B) were friendly, professional, and a pleasure to have in my home. I would definitely recommend them to any of my friends and family. In addition to all that, they were also in and out of here well within the time frame the gave me. Next time I need any plumbing done, I am definitely calling Able and asking for Bryan or Michael! read more

My main breaker kept overheating whenever I turned on the a/c. if left on long enough the main would trip and we would have no power. I called the local electrician yesterday when it started, but they never returned my call. I turned the a/c off and noticed the breaker panel was still very hot. We had a very hot night. This morning I called the local electrician again and still got a machine. I was worried because it was going to be a very hot day today and I couldn't use the a/c for fear of an electrical fire in the breaker panel. Found Abel on the web. Called them up and in about an hour Ben R. was here. He introduced himself, shook my hand, and looked at the problem. He told me the main breaker was burning out, worked out some figures, we agreed, he got to work. I say that in less than an hour, before it really got hot, we were saved. I thought I was looking at a long, hot weekend. Thanks Ben. I have to give kudos to Hope, the lady who answered the phones. She saw to it that she could find somebody to come out here when everybody was extremely busy. Thought my goose was cooked, literally. You have a new customer. read more

Straight-forward professional plumbing service. I had a small problem with my bathroom sink in my new house constantly getting backed-up for no visible reason that I could tell. Called a few plumbing companies around town - these guys are the only ones who actually returned my phone call within a decent amount of time. I made an appointment and the plumber showed-up on time (actually, a few minutes early) which is always a relief from a service company (cable companies, you know you suck). I showed him the issue with the sink and he was able to fix the problem within 5 minutes! Turns out, one of the pipes underneath had a rubber washer placed on it that was too small (probably done by whom I purchased the house from). The washer was causing the water to not drain properly. Anyway, the plumber then tried to "up-sell" a few products & services to me that I totally didn't need and I could tell he was just trying to make a few extra bucks for his company (when this happens, I just respectfully decline - no need to get into an argument about anything). Overall, a good service - I would call them again. read more

If I could rate Bryan B 10 stars, I would! He came in with a great attitude, took a lot of pictures to make sure I knew what the actual issues were (someone had previously drilled THREE holes into the pipes underneath my newly purchased home!!!) Before he started work on that, he did a very thorough inspection underneath the house to be sure nothing else needed attention...turns out something did (rusty shower drain). He immediately 1) Let me know about the problem 2) Advised of a rough estimate of what it will cost to fix/replace while he was already under the house 3) Ask if I would like to add that into today's fix. Once all was complete he brought me all of the pieces he had removed AS WELL AS pictures of his work - it's all so pretty under the house now...and no leaks. Bryan was kind, courteous and very knowledgeable about his job. He literally just left our home, and when he asked me to fill this out, I couldn't wait to let his boss know how absolutely wonderful and professional he was! I can assure you, if we need any future plumbing done, I'll be calling and requesting Bryan B! read more

We had Able come out for a repair with our homeowner's insurance ... Ben came out and promptly fixed our problem ... recently we had a patio cover built and called Able to install a fan and light fixture ... I was happy to see Ben show up as he was so friendly and professionally competent on the previous visit ... he showed up on time and completed the work - with which we are totally satisfied - in a timely manner ... admittedly it wasn't cheap, but we had had others interested who didn't return phone calls, didn't reply in a timely manner, or didn't reply at all (the patio builder said he'd do it but after a week and no return phone call I called Able) ... again it was more than I had anticipated (not Ben's fault) but the work will get done when you want it done ... as a side note : I've been trying to get several things done in Chico since we moved here in 2012 and have found that nine out of ten people will not return a call - are they that busy or just don't need the business ... too bad Able doesn't do sprinklers - been trying for a year to get that done ... read more

Justin has completed several plumbing repairs at my home over about a two year period. I have been completely satisfied with each and every job. Consistently, Justin has proven to be punctual, knowledgeable, and skillfull. He is quick to find the problem and when there are options for solutions, he provides them to me. Pricing is quite fair for the quality work he provides. Equally important to knowing the job will be done correctly by Justin, is his professionalism. He is pleasant, personable, hard-working, and trustworthy. I especially want to thank Justin for the last job he performed at my home. As I was leaving for vacation, a plumbing issue arose. Justin responded the same day, found the problem and worked through the weekend to fix it for me. His actions really went above and beyond to not only save damage to my home, but to make sure we had hot water upon our return. As usual his work exceeded expectations. Thank you Justin, your trustworthiness is invaluable. read more

Fantastic service of a slow 24 hour leak, reported to us by the water company, that resulted in a toilet replacement, on a cabin with VERY non-standard plumbing. Bryan B. had the skill and experience necessary, along with the ability to deal with some nasty black-berry vines to get the job done, with a very reasonable "special services" supplementary charge. I can't even imagine what it would have involved if I attempted such a repair as a DIY project. Excellent company, with skilled people that can rise above the regular call of duty. I would highly recommend this service to anyone needing a quality - full spectrum job done with their plumbing. Brian did a fantastic repair and replacement. And, Vic just added a brand new 200 amp service box to the cabin that will allow the eventual addition of a garage/ workshop to the property. Marge and I are very grateful for both Able Plumbing & Electrical tradesmen for doing their excellent Plumbing and Electrical jobs for us. read more

We recently purchased a home in the area and called Able plumbing to address some issues raised in the inspection. Kyle showed up first thing in the morning, went over our list of repairs we wanted and gave a detailed quote with various cost points. We chose the package we wanted and he started work immediately-that same day! He had all the parts he needed. It was big job, but he had it done by the next day. We hadn't moved in yet, but he kept in touch with phone calls as to the status. He was courteous and knowledgeable and explained everything to us in detail. A few weeks later we had an unrelated plumbing problem with a water heater. We called Able Plumbing on a Sunday night and Kyle called us back within 5 minutes. We decided to hold off on the repair till the next day; he showed up first thing in the morning and replaced the water heater. We are so impressed with this firm, especially Kyle, and would highly recommend Able Plumbing if you need plumbing work. read more

Justin M came to our house after a very old pipe cracked. We had been thinking about replumbing the whole house for a few years. He gave us three options to work with, the bid was fair and he explained everything and answered all of our questions. We decided to do the whole thing. He did a great job fixing the original broken pipe and getting our water back on for our use. He promptly went to work on the big job of replumbing. Justin did a fantastic job of explaining what he was doing throughout the course of the work. He finished the job in a timely manner, did a great job of cleaning up and took care of all the little things we hadn't considered. I would highly recommend Justin and Able Plumbing to our friends and neighbors. They are prompt, courteous, knowledgeable and very positive. They are "can-do" in their approach to work and their workmanship proved to us that they enjoy what they do and can be proud of the service they perform. Thanks, Justin! read more

Ben R. gave us great service. He first came on a Friday and assessed everything we would need. Some of the work needed was in the attic, and would need to be completed in the morning. He gave us his estimate, which included multiple items that we have been putting off for a long time. He returned on Monday with John to assist him and began tackling our job. I really appreciated his recommendation to change our kitchen fluorescent lights to LED. They look wonderful. Ben had to make some adaptations to some of our items to make them work with existing sizes and wiring. John installed nine outdoor lights that we had already purchased and that too looks wonderful. I was so happy with the work they did for us I told Ben, "I really like you." It was nice having the van with everything that he needed. We are totally happy with all the work they did and will happily recommend your company to others. Kathy L read more

1st when I made the call, Hope was friendly, respectful and courteous and she got me scheduled for the next morning. Jonathon T. got here and appraised the job, told me what he needed to do and made sure that I understood. He gave me a quote that was about 300 dollars less than I expected - which is nice. He did not make fun of me for trying to fix it myself first;it is always nice not be reminded that I am a buffoon. Jonathon was fast and efficient - his work was solid and looked better than what was there before. We tested it and everything was perfect. Jonathon was friendly and informative, not only did he fix the drains he taught me stuff about plumbing which just increased my respect for people that work in the trades. It takes a lot of intelligence and knowledge to be an expert and Jonathon T. is definitely an expert. The next plumbing job I have will go to Able plumbing. Thanks. read more

Had a toilet back up and was in need of immediate help since my daughter's family (and 19 month old grandson) were visiting. Able couldn't work us in that day, so I called Earl's. The plumber they sent told me I needed a new toilet and once installed, couldn't clear the line. I called Able again and they sent Justin who had helped us a year ago (and remembered the house and the work he had done). He cleared the line in about 20 minutes and then helped me look at two other issues we were facing. He was a great help, very professional, very competent, explained each situation so I understood it, and I was very very pleased with what he did. I will ask for Justin when we have any plumbing programs in the future. I highly recommend him. Thanks Justin for your help. I will write a separate review for Earl's, but they did admit the plumber had misdiagnosed the problem and refunded out money. read more

Able Plumbing is a honest and professional company. I will come back to them for any of my Plumbing needs in the future. Background Story: We had just moved into our new house in Chico and immediately were hit with a sewer line back up. We had called another Plumbing company in Chico (Earl's) and they recommended we replace our entire sewer line and it would cost over $7,000. At this point, I reached out to Able Plumbing to get a second opinion and explore the trench-less solution that they offered. Later that day Able Plumbing showed up and inspected the sewer line. After running the camera, they were confident we did not need to replace the sewer line and they could clear all of the root invasion by running a snake. Which they did :) They also provide me with a quote to do a trench-less sewer-line replacement, but said it was not necessary. read more

After having a bad experience with another plumber, I tried Able Plumbing and can honestly say I believe they are the best. Their rates are reasonable and they don't try to sell you service you don't need. This is the third time I've had them out for a completely different issue. Today Kevin came out, and he was courteous, friendly, professional and on time. He gave me an estimate up front so I'd know what to expect. He had all the parts and tools he needed to complete the job. He was very knowledgeable and answered a bunch of my questions regarding potential future work I'm considering. Above and beyond in my opinion. I won't use anyone else in the future other than Able Plumbing. Also, they were very accommodating with my schedule and the fact that I had to reschedule my appointment. Office staff is always super nice on the phone. read more