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    Able Computers

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    11 years ago

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    Computer Connection

    Computer Connection

    (2 reviews)

    If I could give negative stars I would. I brought in my laptop for repair. Kerry informed me weeks…read morelater when I called to inquire why I hadn't heard from him what the problem was, that "a man" told him not to proceed with the repairs. There is no man to give such authorization for me. Then he stated since my computer was 5 yrs old I should buy a new 1. The cost would be over $300 for a new hard drive + another $100 "if" he could recover photos off the old drive. I picked my computer up to take it elsewhere. It was still unassembled!!! I was told "don't lose the parts they're hard to find" But he couldn't be bothered to put the computer back together & return it to me in the same condition I brought it in to him. He was very rude when I said I didn't want him to replace the hard drive. The hard drive wasn't bad it turns out & my photos + music that was unrecoverable are still on my computer!!! So I was charged $45 for the wrong diagnosis & given my computer in pieces. I will never do business with them again!!! I hope you learn from my mistake & don't take your computer to them either. I found a 5 * computer tech who fixed my computer in 3 days for $50. If you need PC Svcs go to Mark Newman @ Visit PCs. 707-332-1329, Mark even makes house-calls!!!! He's awesome & very professional.

    I have no idea what jen r expected from Computer Connection. Sometimes it is just better to junk an…read moreold computer. I have used CC since first moving to Napa. The two guys that operate the business have been nothing but helpful to me. They have always managed to get my systems back and running after my self-inflicted screw-ups. Kerry(?) was able to diagnose a simple fix for the last visit, had the computer back running with a clean Windows install on a new disc I had installed myself. Computer was ready for pick-up in 24hrs and the bill was the minimum $115 charge. If you need help with your computers go see CC , they are knowlegable and don't rip you off. PS they are now at new address on Main Street, close to downtown.

    Computer Engineering Group - CEG Staff

    Computer Engineering Group

    (126 reviews)

    I hired CEG in the spring for my studio's urgent digital maintenance needs. I paid $1,000 for a…read more"full assessment" and a recommendation for a new RAID system (a $10K+ emergency). The service was an absolute failure: Zero Urgency & Unprofessionalism: It took MONTHS--not days--to get an equipment estimate, despite being hired for quick response. There were constant delays, missed deadlines, and all-around poor communication. Hidden Fees & Massive Overcharge: Their final quote was a shocking $19,000--nearly double the initial estimate. A closer look revealed an undisclosed, hidden surcharge on all hardware, and $1,600 more than B&H Photo for the main RAID system. Rude Management & Illegal Practices: When I called to question the surcharges and ask for my $1K fee back, the supervisor was rude and condescending, defending the "normal" surcharges. Admitted to Illegal Recording: Most alarmingly, the person I was speaking with admitted on the call that he was illegally recording the conversation without my consent, only stopping the recording midway through. As California is a two-party consent state, this is a clear violation of state privacy laws and demonstrates a complete disregard for ethical and legal business conduct. I would advise everyone to steer clear of CEG. They overcharge, hide fees, lack professionalism, and engage in deeply questionable business practices. Jim G.

    I had reached out to CEG to replace an iPhone battery (thought it was swollen), they quickly got me…read morein the same day for a drop off repair. Ends up it was the screen that had come detached and needed replaced. Unfortunately the cost of the repair was more expensive than the worth of the phone. So they were able to put it back together, better than when I dropped it off, and didn't charge me anything. Everyone I spoke with was friendly and courteous, definitely first class service. For any computer or smart phone repairs I know how to call first! The folks at CEG rock!

    Able Computers - itservices - Updated May 2026

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