Brea Mall Zara. One of the nicest locations I have been to…read more Clean, organized, friendly staff and most of the store was 30% off. Self checkout so checking out is a breeze.

Customer service needs improvement . Never been to a Zara with staff who treat customers like this…read more Also overheard an employee talking poorly about a customer.

Bought some great jeans over the weekend with the crew at DXL (BREA,CA) and already had a great…read moreexperience.. At home, when I later was about to wear them, I realized I must've grabbed the wrong size when selecting colors. (Sigh...) Big dummy. Now I gotta take 'em back. Came back today with my receipt and was happily greeted by Michele (one 'L' only please ) who helped me make sure to grab the correct size this time... I honestly thought that I might only get the familiar "we just do store credit" speech but instead left the store happy and satisfied with my new jeans in hand. You might be saying, 'Well yeah. That's how it's SUPPOSED to go', but try and remember the last time things went so smoothly during an exchange... All I'm saying is that I appreciated it.

Very nice employees Chris was very helpful I called making sure they had a size I was looking for…read moreand he was made sure I had what I was looking for I do appreciate it thank you for the great service

Cant even open during their posted hours. Have been multiple times and their hours seem to be…read morecompletely pointless because they open whenever they feel like

I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

This is a "shout" for Emerald! She singlehandedly helped me to select a different shirt size (for a…read moreprevious online order), ordered 2 shirts for me, arranged my FedEx, provided an insert for the return and then reviewed everything! Did I mention that I live in North Carolina? Emerald is awesome! She didn't have to spend so much time with me, but she did it with a smile in her voice. Emerald is not only an excellent employee, and a genuine asset to Untuckit, but most importantly, I feel as if I've made a friend. Look her up at the Brea Mall, Brea, CA! Janet in Cary, NC

My husband and I had a Great experience with UNTUCKIT at the Brea location; Kevin was extremely…read morenice; understanding and helpful over issues with had with an old gift card both on the phone and in store. We appreciate all the help and their support ; Refreshing to see great customer service as it is not found much anymore Sincerely ; Joe & Catalina Romo

Holy Ground is the best sneaker resell shop right now in 2026. Prices are fair. They have excellent…read morecustomer service. And their offers are fair in today's market. The best thing with Holy Ground is they offer cash and store credit for all their offers. That's key in this market right now if you're selling sneakers. A lot of shops nowadays offer just store credit but feel that's unfair. If I'm going to sell at your store I'm there to sell not get credit to buy more shoes. Give me the two options. It's always a great experience at the store. Great staff, great prices on shoes to buy, and fair offers on what you're selling. I highly recommend going here to buy or sell.

I've done business here three times so far and every time it's been awesome! First time was to sell…read moremy old Nike SB collection (which I miss like a mf lol) second time was to sell a single pair of shoes and the third was today to size swap a pair of shoes that were the wrong size for me. It's a drive for me cause I live in LA but I don't mind making it since these dudes are always so chill and give great service. Will you maximize what you can get for your shoes if selling? Probably not but they're fair and don't whack you over the head and are flexible if necessary. I felt good every time I've sold them shoes Thanks again guys, appreciate yall!

Jose is an amazing employee, he helped me fast and immediately with renting and was funny as well,…read moregreat employee. Ivan was also great and assisted with the order. the store has a huge selection of outfits and would recommend to go here. I'm bad with names so i don't know if the employees name was Jorge or Jose

My fiancé and I came here to buy his suit for our wedding around the 40-day mark, and I came in…read morefeeling very behind in the process and left feeling so confident and settled with the team here. Everyone was so kind and helpful, they didn't make up feel rushed with any back and forth decisions and really set us up for success with our groomsmen ordering/rentals as well. Thank you for your amazing help!

Clothes at Alo are on the pricier side, but it is high quality and will last a long time! The…read morecustomer service truly justifies and reflects the price! I'm very surprised with the negative reviews because I had an amazing experience at Alo Brea Mall. I came in on a weekday this week not expecting to purchase anything. I was a bit intimidated, and wasn't sure if my size would be available. I was greeted upon entry and started browsing. After a few minutes, Palmi came up to me and asked me if I needed any help. I was expecting standard customer service but to my surprise, Palmi went above and beyond with helping me find the right pieces and recommended items that were her personal favorites and as well as items that would work best with my fitness goals. She had a few girls help me as well with grabbing items. They arranged the fitting room for me and it honestly felt like a personalized styling appointment! She even grabbed me a pair of shoes and socks to try on to complete the look and get a feel for the clothes when I'd wear it. While I was in the fitting room, different sales associates came in to hand me new items to try on. Although there were a lot of different things pulled for me, I felt comfortable the entire time and didn't feel like I was being pushed to buy. Since gaining a lot of weight, I've been intimidated to go into clothing stores (especially ones fitness focused). However, Palmi and her team made me feel welcomed, and honestly was a great interaction in starting my fitness journey again. She made a great impact to my day and I truly had a wonderful experience. Her customer service is AMAZING and deserves a raise or promotion! I left with a few items and as well as a couple pairs of the cutest pink/white crew socks. Hopefully I will get the same great customer service next time!

Second time around coming into the shop at this location. Upon coming in they had a warm welcome in…read moreand provided suggestions and tips for styling with what I had in mind to shop for. I had no difficulty returning my online purchase for a better fit and left wanting to shop more with the helpful services they gave throughout the dressing room and check out process. Only problem I had was not being able to get my size due to sell out of items in store and online. But besides that, this shopping experience was great!

This is awesome store always so many different type of brands that you will like for any use. they…read morealso make good deals when you open an account they give more value for your money.

My daughter loves this store so it's always a must to come in…read more They have great deals and the service is great as well. I always end up getting something for myself and my son. This time around even grabbed something for my bestie :) They have a variety of backpacks and apparel as well as accessories. The prices are very good.

One of the good Macy's in the area. They have two separate department stores: one for the, Men's…read moreand Home," and then us women get a whole building! I was looking for some shoes, didn't find anything that really caught my eye. Went around to see their clothes selection, they had a pretty good selection I think. On my last visit, the "Last Chance" sale is kinda deceiving though, like there's not really that much of a sale going on. It just felt like markdowns to regular prices really. But they do have a big selection of everything at this Macy's. Worth it to come by here if you need some new clothes, shoes, a suit, or even home goods. Just watch out for parking, it's always a little search for a spot, especially if it's the weekend.

This Macy's store is very large, super clean, and fully stocked…read more I did not notice a single empty shelf, cabinet, display case, or even an empty hanger during the entire time my wife and I visited this store. GREAT job to the employees for keeping inventory out and available for customers. Many items were marked down, which helps make shopping here a positive experience for customers by giving them more value for their buck. I purchased a cologne gift set for myself after spraying a sample and enjoying the scent.

For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

Very disappointing online pickup experience…read more I went to the Brea Nordstrom Rack on Sunday, August 9 around 1:30 p.m. to pick up an online order. As you walked in, there are two signs advertising "Buy online for fast and easy pickups." Unfortunately, my experience was anything but fast or easy. I asked a cashier where to go for online pickup, and she directed me to a checkout line that extended all the way to the back of the store and appeared to have at least 75 people waiting, most of whom were making regular in-store purchases. I got in line, but remembered that on previous visits there had been an employee specifically handling online pickups. I decided to ask another cashier if someone was handling online orders. She was very kind and understanding and said she would ask the manager, Cynthia. I explained that I was frustrated about having to wait in such a long line just to pick up an order I had already purchased online. I was told I would still need to wait in line because Cynthia would go through the queue and process online orders in order. I said that was completely fine and I returned to the line. I was the second person in line who was there solely for an online pickup. Cynthia left to the back of the store to retrieve our orders. About 10 minutes later, I noticed that she had returned to the register assisting customers in line, yet had both of our online orders sitting in a basket behind her. This is where the experience became especially frustrating. Cynthia walked right past us on her way back to the registers but left us standing in the long checkout line, even though she had already retrieved our orders. I eventually had to ask another employee to get my order so I could leave. Only then did Cynthia take the other customer's order to her, after that customer had also been left waiting in line. I completely understand that stores get busy and employees have a lot to manage. What I don't understand is why customers who had already paid for their orders online were left standing in a huge checkout line when our orders had already been retrieved and were literally sitting behind the register. The cashier who initially helped me was kind and professional, and I appreciate her trying to help. My frustration is specifically with how the manager handled the situation. If Nordstrom Rack advertises "fast and easy pickups," I think customers should reasonably expect an online pickup to be handled differently from a regular purchase checkout. This was neither fast nor easy, and the way the manager handled it made the situation much more frustrating than it needed to be.