I recently closed on a home that needed a roof replacement, so I contacted several companies for quotes. ABC Roofing stood out right away -- their estimate was competitive, they came out quickly, and the young admin I initially spoke with was kind and professional. Based on that experience, they earned an easy 5 stars... at first. Unfortunately, things went downhill when I called back to schedule the work. The admin I originally spoke with was on break, and the person who answered was shockingly rude from the start. I explained I was calling to get on the schedule and mentioned I already had a check issued to the company for the roofing work as part of my home closing. Instead of clarifying their process, she immediately told me that's "not how they work" and that she could decide whether or not the company would take my business. What stood out most was that she said all of this without even asking for my name, address, or any project details. The conversation felt dismissive and unnecessarily confrontational. She laughed during the call, placed me on hold without explanation, and returned with the same condescending tone. Only after all of that did she finally ask for my information. I later learned she is not the owner, just someone who has worked there a long time -- which honestly makes the interaction more concerning. Long tenure should come with professionalism, not hostility toward potential customers. It's disappointing because my first impression of ABC Roofing was excellent. One negative interaction shouldn't outweigh a company's good work, but it did in this case. Customer service is part of the experience and I hope ownership takes this feedback seriously, because behavior like this can easily cost future business. Giving 1 star because I can't give 0. In the end, I chose another roofing company that charged more but treated me with professionalism and respect from start to finish. That difference in service made the decision easy. read more

I used ABC roofing for stucco and stone veneer repairs. They did a very competent job they showed up when expected and cleaned up the job site. I would use them again. read more

- Customer Service = 0 - Customer Satisfaction = 0 - Workmanship = 0 ABC replaced the entire roof on my parents house in 2017, including a gazebo and out building. It developed two bad leaks in the garage. We are the Executor's for my parents estate. They both passed away in 2018. My crippled brother was allowed to live in the house and passed away in 2022. I called Scott at ABC to see if we could work something out and explained the situation since we are from out of state. I took pictures of the roof and sent them to Scott, per his request, on a Friday. He committed to meet me on Monday and scheduled a crew for the 27th, a few days later. When I reached out on Monday, he said he didn't remember our conversation. He refused to work with me and stated that the roof is beyond the 5 year warranty. Our realtor hired another roofer for a second opinion. They showed several flaws in the workmanship. Be Aware: It doesn't matter to ABC that you have a 30 year roof. The only warrant their workmanship for five years and are not willing to work with their customers in good faith. read more

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This company did a wonderful job replacing our large composite roof with a metal one. Very reliable and punctual. They came every single day during the hottest days of the summer and I never had cause to worry about the work being done. Led by their master roofer, Vincent, we were very confident in the final outcome; he really knows his stuff! We are very happy with the job they did, and the roof has held up admirably, withstanding the recent intense winds, snow and temperature extremes. I highly recommend this company for any kind of roof work needed. read more

We went with this company after our realtor had hired them for a roof inspection when we bought our home.... I will never use them again. Scheduling the minor roof repair took months of phone calls, missed appointments and lost estimates from both the initial inspector who apparently quit, and the estimator who came out - without the correct ladder - and then supposedly also quit without leaving my estimate on file. Ultimately, they sent me a random estimate for the work without that person even seeing my roof. I signed off on it just to get the work scheduled before winter, but then felt completely ripped off when two guys were on my roof less than 2 hours with a tube of sealant for that price. I requested a phone call to understand whether it was a fair price, and whether they charge all of their customers a similar hourly rate, and never got a call back... over and over, I left several messages. They refused to return my calls or emails. I ultimately just paid the invoice, but feel completely taken advantage of. This company clearly doesn't care about their customers at all. read more

I hired this company to fix a roof that had started leaking 14 years after being built. They came, did their work, and I paid them in full. Since this is Northern Nevada, the next time we had any kind of significant moisture was 9 months later, and my roof still leaks. When I contacted them about it, they said it's because of architectural issues, but if it managed to not leak for 14 years, logic tells me the problem is their workmanship. They literally had one job to do and completely failed to accomplish it. Save your time. Save your money. Find another roofing company that is competent in their trade. read more

I received an estimate (high according to industry stds). The product recommended turns out to be a product that has had "failures". I went to the office to inquire about aspects of the estimate and met with the office manager; a person who is quite rough around the edges.....and who was unable to provide "factual" answers to questions arising around the quality of the product/ reason for estimate being 30% above industry stds. There were enough loopholes in the contract (a copy of which I did receive in advance) that I knew I was not dealing with a company that practices "business ethics". I strongly recommend you check out this companys background before signing a contract that requires a 50% up front payment which I did not sign. Their estimate and contract, coupled with poor warranty on labor should raise your "intuition" as it did mine to check them out further. Glad I did. read more

Did a great job replacing and upgrading my roof in NW Reno! Cleaned up their mess, honored their quote and came back a few days later to fix any issues I had. It was a large crew and they were done in 1 (one!) day. I expect that's not normal, but very appreciated. Yes, I know that should all be expected but I know better. I hope you have a similar experience. Hope it's a great day! read more

ABC did a job for us around 2 years ago and when we had our heavy rains, finally, came back out to check a spot, that hadn't shown up until the bad weather and fixed it for free a year later. can't complain when someone backs up their work. read more

My new roof looks great and is of quality material, properly installed. Everyone we met from ABC were courteous and considerate. They were able to do the job quickly. The price seemed comparable to other competing quotes and what I could find in my research. I would recommend this company for your roofing replacement. Contractors are all very busy these days, with plenty of work to go around, and they have the right to turn down potential customers. Those people who left one-star reviews for ABC when they never even had work done - maybe they were just disagreeable penny-pinchers. If I were a roofer I'd probably avoid them, too. read more

Super helpful! They came out to do work on my roof immediately when we needed and did a great job.

Terrible experience with this business. My existing roof was about 10-15 years old and had a leak. They refused to give me a quote for a repair and insisted a full replacement was needed for $19,000. I found an honest contractor to fix it for under $1,000 and the leak is gone... Good thing I got a second opinion & saved myself a ton of money by not trusting them. read more

Very pleased with the roof repair. When they came out to give me an estimate they took photos of the items that needed repair on the roof. Then explained what repair they wold do to repair each item.Cleaned up nicely. read more

Professional and courteous staff. I will be using this company when I put a new roof on my home next year!

Recently replace a shake shingle roof with and asphalt shingle roof. ABC did a very professional job, when promised, and at a reasonable price compared to other quotes. Only negative experienced, for me personally, is the lack of detail in their estimate and the extra charge for credit card use. I'd recommend them to others. read more

ABC Roofing installed a metal roof on my 1,100 sq/ft house. I am pleased with the end result, but the process was terrible. It took more than 3.5 months for the project to be completed. The most challenging element of this project was dealing with the company's book keeper. She is unorganized, unprofessional and rude. She misplaced a deposit check (actually it had been cashed), she billed me an additional $2,000 for a repair needed because of their negligence, and threatened to put a lien on the property. Her lack of skills are a liability for this company. read more

ABSOLUTELY DO NOT CALL THESE PEOPLE. I booked an appointment and was told, rudely, that I did not need to follow up. They called and cancelled 35 minutes before they were to be at my house for an estimate. I had already taken off work to meet the person! they said they are too busy. One would think they would have known that more than 35 minutes before the appointment. Don't bother calling them! read more

Nope! Just NOPE! Spent half an hour after the quote trying to clarify why they would not take responsibility for damage THEY might do and got told by Barb all the things they would not do on an upcoming job. If they want much future work they need to train Barb who if you ask her knows everything in the world about roofing except maybe how to swing a hammer. I went elsewhere for my needs. read more

The owner and his crew are great. The office manager Barbara was extremely rude and condescending. I will not use this company again because of Barbara. She was difficult to work with and represented the company poorly. read more

The roof on our recently purchased house was done for. After coming highly recommended by a local handy man the choice was made to go with ABC Roofing. It was the right choice, they had the best price and the work was done in less than two days. The crew was professional and courteous and cleaned up after the job. Would highly recommend. read more

ABC Roofing is professional and will give you the best quality work. Would recommend.