Great help, instant response and excellent solution They…read morefigured out all we needed was a key we could buy online

Tyler was a pro and super efficient. He was able to come and help us out with a quick turnaround…read moreand was friendly through the process. Super professional and will be calling him again for any lock needs. Great prices and great service.

TA Locksmith was quick to respond and able to fit into my schedule. They provided great service and…read morequality work for an affordable price. I would highly recommend and will definitely use them again when needed.

Excellent service and price! Tal did a great job! I'll use him again! He was on time and was able…read moreto deal with 2 types of locks needing re-keying.

Friendly. Great service. Got it done…read morequickly..............................................................,,,,, ........................................................,,,,, ........................................................,,,,,

Went into the shop, which I had done business many times under the previous management, looking to…read morereplace a broken key shell (the plastic head of the key with operational buttons) for a late 90's car. Had one replaced at this very shop before, however knowing the vintage of the car I wasn't sure he would stock the part now. Arabic guy asks what do I need, and I reply exactly what I am looking for make, model, year, as well as broken part displayed. He begins to rant that I am too direct, and need to be friendlier. WHAT? He then indicated maybe he was going to choose not to offer service. I diffused his attitude with small talk and he offered to order the part at a cash discount and 1/2 the amount deposited. I agreed and was told it would be about 5 days. I got a very small cash register receipt, and left my name phone number and car model year. 19 days later, no phone call so I drop in to the shop requesting either the key part, or a refund. Different guy looks at the receipt and says "your name and number should have been on the receipt" as if that was my problem." The Arabic guy is not with us, I'll have to look into this and you come back Monday". I'm a bit heated by his surly attitude, but I'll give them until Monday. I did get a call on Monday saying we'll take care of your key. When I come in he asks me if my bank is Bank of America. What the heck, I paid cash and want cash refund, and no it is not my bank but I politely just say "no". Then as he is handing out the cash he says he could have tried again to order it for me but he doesn't want to argue. My parting words were "I did not realize we were arguing" HIs attitude was like I was trying to pull a fast one on him. The part ended being 1/8th the price on Amazon and readily available. I was lucky to get my money back. Bad attitude, poor service, and blames the customer.

Took some key blanks I bought off eBay for my vintage Mercedes to get extra keys made. Turns out…read morethe blanks I had were the wrong ones and they didn't have the right ones in stock. But a lengthy search found blanks that did work and I was able to get my spare keys at a reasonable price. Totally satisfied!

Incompetent and Unprofessional. Took a set of simple car keys (old school classic) to have copies…read moremade. The first attempt to have them copies by a young woman at the Bothell location (who was unfriendly) resulted in not working on the car. I came back the next day and a young man attempted to fix them. Again, they didn't work. Not only that, but my good master key that opened the trunk, now didn't work. Obviously he copied the badly made key to my good key. I called up Chris, who went round and round with me saying that this type of thing can happen and using ridiculous word salads. He said to fix it, they would need the lock cylinder in the car and that they would have to charge me $170 diagnostics fee, either in person or if they came to my location. After talking in circles with me and me telling him that I would not pay the fee because he ruined my keys, he said to bring them back and they would fix them. Of course, they could not because he ruined the good key! So now I had to remove the trunk lock cylinder out of my classic car, which is not an easy process. Requires removing half of rear interior to gain access to trunk which is locked and can't be opened because they botched the job and ruined the good key. So I came back again the next day with cylinder, only to be told to go to their location next to Fred Meyers In Lynnwood, because the woman in Bothell didn't know how to fix them and said Chris would do it at the other store. So I went to the Lynnwood shop. They acquired that shop recently, which I always had quick and quality service on copies made prior to the new Wise Locksmith ownership. I wait in line for 15 minutes, while 2 people, one being Chris, are slowly doing something for customer in front of me. When it was my turn, Chris, acted like he never met me before and made me retell the story and the make of the car etc. I give him (against my better judgement at this point) the lock cylinder to fix the keys. Now he says it will take the rest of the day to fix the keys. I come back later in the day and he finally has the keys. He made 3 copies. Says they work. Proceeds to show me the keys will turn the cylinder...the first key he puts in won't work....so he goes back to grinding, hammering (yes, hammering) and filing by hand for another 5-10 minutes. In the meantime, while I'm waiting, I'm subjected to listening to VERY LOUD Rap music blaring from the overhead speakers. The Rap is very racist type with lyrics that constantly say the N word over and over, along with ho this and ho that. Very offensive. Listen to whatever you want in your own time, but why would you subject customers to that crap. Finally he gives me the keys back. Now I get to go home and spend a couple of hours putting my car back together. Because it is a 54 year old car, metal is old etc. While reassembling latch, which hasn't been off of car for that many years, the metal fatigues and breaks where it mounts on one side. Summary. All I wanted was 2 copies of old school replica keys (that cost money and freight). In return, I got 3 days of hassle, wasting gas, driving back and forth, disassembling my car, and putting up with absolute total incompetence, rude and arrogant phone conversations, dismissive and unfriendly interactions with employees at both locations. This cost me quite a bit of money and time running back and forth, and now I have a broken mounting bracket inside of my trunk lid that I don't see how you can get in there and weld. Potentially may need another trunk lid and painting/bodywork, which will cost at least a grand. All I wanted was 2 simple copies of simple low tech car keys. I would recommend driving for 50 miles somewhere else than to take even the most simple Locksmith 101 tasks to this outfit. I've never written a Yelp review ever. But the way I got screwed on this deal, with absolutely no remorse on their part....I signed up just to do this review.

Changing out locks ourselves on a new house, but some locks didn't fit due to multiple issues…read more We called him instead of cutting into the door and the door frame ourselves because we didn't want to screw it up, the door looked so nice. Fast response. Efficient work. Happy to explain if you ask questions. Has a cool jig to enlarge holes and he is deft with a chisel to get everything into the right shape. Compared his quote to another locksmith and his was a little better. I like his blog posts too.

Bjorn went the extra mile! I contacted the company in an…read moreemergency situation for a tenant. I was attempting to have someone come within 2 hours. Bjorn apologized he was unable to assist that quickly. Extraordinary service. Instead of hanging-up the phone, he said let me text you individuals who might be able to help that quickly. Who does THAT these days. Bjorn!He sees the big picture of what excellent customer service is. You can bet I will contact him the next time I need a Locksmith and refer business whenever there is an opportunity. Andy of "Advantage Mobile" was able to solve my stressful situation. He was fantastic. He clearly was not new to the business. Very experienced and fast. He came within the hour and resolved my situation within 35 minutes! On a personal note, both Bjorn and Andy were very kind and genuinely cared about my frustrating situation. This kind of encounter is very rare. I love to do business with people who are not only experienced but caring. Rare these days."Making a quick buck" seems to be the primary motivation of many companies. I'm glad I got acquainted with two very special people.

Super polite, friendly service, great prices, short wait. I did go into their new store front in…read moreBurlington. They cut me a key from a key I left on my truck and got ran over. Works better than the old key. Totally recommend to anyone!

What a caring, dedicated and talented team. I had a last minute problem with a broken key in a…read moreEuropean-made, high security lock and these fine folks never gave up trying to resolve the problem for me. Highly recommend them for all of your locksmithing needs!

Communicative, on time, professional, and efficient. I would highly recommend this business!read more

Chen was incredibly responsive and saved the day for me. He quoted a flat fee that beat out other…read morelocksmiths who had several different charges that were too much to keep up with. Chen was in and out of my house within 7 minutes and had a locked door in house open in no time. You truly pay for the knowledge and expertise of someone and this is the case with Chen. I would highly recommend him!