I wish I could give Aaron pools a negative star rating because they don't even deserve a 0. I called for a technician to look at my pool filter and when they came out they were very rude. Mike treated me like I was stupid and didn't want to listen to anything I had to say. He was very combative and arrogant, not wanting to help me with my problem. He seemed very lazy and told me a bunch of different answers that didn't make sense. It seemed like he was trying to get out of the work. When I called a different pool company they gave me an answer and fixed the problem right away. They told me it was an easy fix and Mike's answers did not make sense. And don't even try to report a problem to the manager. They are even worse and more rude. She didn't to listen to me or help me at all. This company needs major help in customer service and should be AVOIDED AT ALL COSTS!! read more

Extremely poor customer service. Aaron was sent by home warranty co to repair our spa. They showed up unexpectedly without scheduling. Woman answering phone in office was apathetic and then defensive and extremely rude (she hung up on us!). Technician was condescending and curt, and was not interested in helping or answering questions. When we lodged a complaint with our home warranty company, Aaron said they refused to return because things were thrown at the technician and profanities were screamed at the secretary (all absolute lies). Unless you enjoy incompetence, lies and aggravation, avoid this place at all costs! read more

I could never recommend this company. Unfortunately for me I was assigned this company through my Fidelity Home warranty. The technician has zero customer service skills, and was very unfriendly to my wife. My issue is that my pool filter was leaking and he refused to investigate the reasons why. He immediately assumed that my filter was dirty with out even opening the filter to investigate. And you guessed it.. he wanted to charge me $90 to fix. It gets worse from here, but I wont go into it here. This is actually my second time dealing with this company and both times have been horrible. Thank God my warranty company is bringing out a different company to service my problem. BEWARE of this company. read more

UPDATE: My warranty co. wanted them to come and give a second opinion on something. Do you know they demand that you give them availability for AN ENTIRE DAY? I notice that the company convinced Yelp to remove part of my original review. The first visit from Aaron pools was a young man with a bad attitude that took my pool apart, then tried to leave my property with some of my parts. He said he needed to go to the store to buy a new part and that he "would be back in a few hours" Why? I am less than a half mile from a Leslies, an Ace Hardware, and a Home Depot. He was just buying some PVC fittings. So, I told him I couldn't wait another "few hours" for him. he got snotty and rude, so I told him to put my pool back together. I had already waited for him for hours. I would still like to know why he was leaving with my plumbing-he couldn't figure out that he needed to buy some 1.5 inch PVC and a coupler? The women that answer the phone there are also unbelievably rude-that made me wonder if this guy was one of their sons. So, several fruitless phone calls, one ridiculous pool technician, and I got hung up on once. If you have a good experience with Aaron Pools, I want to know your secret. read more

The sad thing is I actually asked for Aaron's pools from my home warranty service, since they treated me so well a few years ago... They were unable to accommodate my desire to be at the house, timewise so I reluctantly agreed to have them check my filter while I was at work.. The tech was supposed to call me, and report what was found... but did not. The first call I got was from my home warranty company denying the claim. The claim was denied because there was supposedly algae in my filter, (well gee isn't that what a filter is supposed to do? remove algae and debris from the pool). Our entire pool water was emptied and replaced about a month ago, the pool was crystal clear and the filter was working beautifully until the night it burst. The filter is probably 20 years old, and no longer manufactured, so parts are not made for it. I spent two hours going to pool companies this afternoon trying to understand, corroborate, or invalidate their statement. Each company I walked into, told me that the pool filter ripped apart due to age. That algae would NOT cause the break in my filter. When I called Aaron's pools they would not allow me to talk to the tech, I opened the filter up to look at it and I was told that the grey tinge to the outside of my DE was algae. When I touched the grey, the outside flaked off and was white inside. I was told that the fins were crushed, they are not. I Truly feel that Aaron pool's just did not want to take the hit on the repair from AHS. I have a filter that wear and tear finally got the best of, and under my warranty should have been replaced. read more

Horrible customer service. AARON POOLS was "assigned" to my home warranty pool issue. I called them on a Thursday after receiving the work order # from my warranty company. They stated that they had 48 hours to call me and schedule a visit, and they would call me back. I FINALLY received a call from them the following Monday, 47 business hours from when I started the claim. They obviously don't care about customer service. Don't give them your business! read more

I would have to agree with the rest of the reviews on here. Aaron pools came out and said my motor was covered in leaves and that is what caused the motor to heat up and shut down. There were no leaves around the pool pump and one week later the same problem occurred and they told me it would be a week before they could come back out. I understand that home warranty companies hire the cheapest and by the looks of it the worst companies they can find so I am not surprised and i will be canceling my home warranty and will not have Aaron Pools back to my house. read more

Am appalled and disgusted by the way that I was treated by the customer service person. Hugely unprofessional - literally lectured me and hung up on me. I was sent to them through my home warranty company. Thankfully, they assigned me a new pool service company to work with. Clearly they do not care about customer service - after reading that I am not alone in this issue, think Aaron Pools has to re-evaluate their team. read more

Aaron pools has been out 3 times this season for unrelated issues. Each time I was consistently greeted with professionalism throughout the process from the office scheduling to the technician calling me when on his way. Being a new pool owner I was completely clueless. Mike gave me some valuable maintenance tips to help prevent future service calls. It was a good experience every time! read more

I placed a service call with my Home Owners Warranty company regarding my pool heater and it was assigned to Aaron Pools. The called me very quickly and were very professional on the phone. AJ arrived at the scheduled time, and called ahead to let me know he was on his way. He was very knowledgeable about my heater and determined quickly what was wrong. I mentioned to him that I had guests coming for the weekend and hoped to heat the pool. He took care of getting the parts and repairing the heater in time for me to have it working for the weekend. AJ was a pleasure to work with. Very kind, professional, and explained exactly what was wrong with the heater. Thank You AJ and Aarons Pool for the Great Service!!! read more

Tech sent had to come back and fix his work. Both times the same tech was a total schmuck to my wife. condescending, not very good at quality... mostly if they replaced the dirtbag late 80's ex rocker for a tech, i could deal with the work. But until they get rid of the singular tech that is running their company into the ground, their review will not improve. After investing thousands with this company, i would never return to them again. Lesson = learned. read more

John at Aaron pools did an awesome job replacing my pool pump. With the summer heat kicking in, the pump motor decided to die on me. John ended up completing a new motor install after only 2 hours of his initial diagnosis. Thanks John, great service and attitude. I can enjoy my pool again. I use First American Home Warranty and I'm glad they work with Aaron pools. read more

John at Aaron pools was great. He was very efficient and fast. Our pool pump has several issues and he made sure all were fixed. Thank you John. read more

Mike came out in response to my home warrant call. I was contacted by the company right away and Mike was even running ahead of schedule! He was incredibly knowledgeable, able to correctly predict was was wrong simply by looking at my pool. It turned out that my issue was not covered by the home warranty and was about to cost me. However, Mike found the exact part I needed without replacing an entire section, and so I only had to pay the basic call fee. All the while, he explained everything that was going on and answered all of my questions. What a positive experience! read more

If your home warranty company refers you to Aaron Pools for service do yourself a huge favor and ask for someone else for service. Someone things that were working just fine all of a sudden don't when they leave. His response "bad luck". When the technician calls back he is rude and talks over you while raising his voice and acts like he was doing us a favor by fixing what he was contracted to do through the warranty company. read more

I just moved into a house with the water valve leaking. I had a pool guy come check it out and bought different pieces for it and it still never sealed the leak. I actually had the leak for about 2 weeks. After my pool guy couldn't fix it, I ended up calling my home warranty company to come and fix it. They had Westin come out from Aaron pools. He came to check the valve and ordered a new piece. The next day, he came back and replaced some old piping and replaced the whole valve under the home owners insurance. He was great to work with and very knowledgeable! Thanks Westin for your awesome work! read more

We had a pool pump that was acting up, so we called for an appointment (we've used them before and were happy with the service). Mike came out to inspect/fix our issue, but while he was here everything ran perfectly. He looked over our system and everything checked out just fine. He advised us to keep an eye on things and call back if we have problems again. I appreciate that he didn't try to sell us services we didn't need (my biggest fear with pool companies) and didn't even charge us for the trip. We will definitely use Aaron Pools for any future pool needs! read more

I have dealt with this company twice now. Both times excellent service both on the phone and the repair person. He fixed the issue in no time. Excellent service!! read more

Mike came out to home after I had to get a second opinion through my home warranty. He came out quick and even though I wasn't home called me directly before and immediately after service call. Unlike the prior contractor he explained everything and had the issue diagnosed correctly. He went to bat for me with home warranty company convincing them that the other contractor was wrong and now I am booked for my covered repair in a couple days. Thanks Mike! read more

I stand by my review as the technician was unpleasant to deal with. He totally ignored my repeated messages and request that he call me with a diagnosis prior to calling the home warranty company and his diagnosis that the motor was burned because it was installed unevenly was wrong. I home warranty sent for second opinion and it was totally different from what he said. read more

Extremely unprofessional. I requested a written quote but tech insisted to give me the information over the phone and was badgering me to accept the estimate over the phone. Work obviously was not needed. read more

John did a great job, he answered all my questions that I asked. He was very professional and courteous. Fixed my problem right away, i would recommend Aaron pools in the future. read more

This company 100% sucks. I had to use them because of my home warranty company. Needed a new pool pump installed. Took them 2 weeks and many many phone calls. We live out of town so when my pool guy went by to Check on our pool the new pump had lost its prime because their tech didn't tighten everything up. Almost burnt up the new motor and did damage to the existing plumbing. Their technician was probably the rudest person I've ever talked to, like I was bothering him. DO NOT USE THIS COMPANY YOU WILL BE DISAPPOINTED !!!!! read more

Aaron Pools was assigned through our warranty company (AHS) to take care of pool motor/pump and overall I am very satisfied with the service they provided. They were prompt in scheduling my appointment and the service tech (Michael) showed up on time. Michael was pretty quick in diagnosing the problem which unfortunately was a melted piece stuck in the motor that was causing the motor not to work. He replaced the motor and the pump was back up and running in less than 30 mins. Overall it was a pretty nice experience unlike some of the horror reviews that I have read. I give both AHS and Aaron pools a 5 star rating. read more

Terrible service. A tech came out 3 times to fix a leak and low pressure in the filter. Each time I had to call the office to figure out what the techs did and kept telling them the leak was worse than before. Now the filter isn't working at all anymore and I had to sit on the phone with my home warrenty company to request another pool service company come out and repair their fuck ups. I would avoid this company at all costs. read more

I have had one of the worst experiences with this company. They were sent to me by my home warranty company American home shield, they were very clear and detailed with my appointment right off the bat so I thought this was a good company. The technician came out looked at my major leak, and told me that it was not gonna be covered by my home warranty. I asked him to submit the invoice to the home warranty so that they can deny it and let me know what my coverage is especially since this was a major leak to the my complete circulation of my pool. I waited a couple of days with my pool pump off Hoping to hear a response. This is when the communication from Aaron's pool and the technician got horrible. I never got a callback but I did get a text message saying that I had a scheduled appointment. I called the office Mandy the office manager is quite rude and I asked her if they were going to cover all of the plumbing issues she said she had no idea no notes so I asked to have the technician call me. The technician called me and said that my home warranty company was not gonna cover the major leak and that I would have to pay $175 out-of-pocket to them personally, which would've been on top of my hundred dollars I paid to my home warranty company for the service call. So I made the decision to call my home warranty company ask him why that this issue wasn't covered, and of course I was told that Aaron pool never sent an invoice to them and they never denied any service. This company is lying and scamming people. My home warranty company requested them to send the invoice for the last week and a half and that never got sent. Do not use them!! I even decided to call back to talk to Mandy the manager of the office to explain my concerns she was quite rude and laughed at me unfortunately this is not how you run a business and you guys will be out of business soon! read more

Owner is a loon!! He came out to do service per my home warranty and never verified primary contact info with his receptionist. This resulted in a nasty conversation over the phone with him complaining about my dog (which he was warned of and that's why he needed to call me to neighbor could take him), complaining to me about gas getting there and how no one answered the door! I called my warranty, changed pool repair people because he said he couldn't get back out till Friday and in this heat with a motor problem that's too long. Once he heard I was going to call my warranty company, he called them and lied, saying he couldn't do the work because I was "argumentative and combative." I wasn't even home and he never even called the right number in the first place till I had to complain to the receptionist. If an owner can treat a customer like that and LIE to my warranty, that's one company NOT to be trusted!! read more

My experience was terrible. The story is too long to tell now while I'm at work; so I will just rate the experience low and say that I would never recommend this pool company to anyone. Full story to come.... read more

Awful company, awful service and crappy attitude. They made wrong diagnosis and caused more issues with the pool. I wouldn't hire them. Simply awful. read more

Terrible customer service skills!!! I had Aaron pools come out to my home to change a light bulb and the light has been falling out ever since. I called several times to report it and I finally got a hold of them and was told I would have someone out to fix it. Well that NEVER happened. I recently called since pool season is around the corner and they will NOT fix it because it's been past 90days and it's not in their notes that anyone was supposed to come out so not their problem because he doesn't live at my house (his words). Mike (manager) and the receptionist have by far the worst customer service skills. I will never do business with them, nor recommend them to anyone. I was better off without a light. Call Barefoot pools of you want professionals! read more

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I put in a claim with my home warranty about the pool pump not working and was not hopeful since the woman calling to set up the appointment thought it was okay to interrupt continuously when I had questions-this is my first home with a pool so obviously I don't know much so I get that it's probably annoying but how else do I get answers? However, the technicians that came out were amazing-Andrew, I think- was quick, friendly, and even replaced the timer which wasn't even a part of the original claim. I'm happy to give five stars despite the bumpy start solely because of him. read more

Aaron pools was sent to my home through American Homeshield warranty. The tech is not the friendliest guy, maybe a little customer service training would help. Pool motor needed to be replaced and was told they would have one Friday (i was told this on a Thursday). I received a call Thursday afternoon telling me that they would have a pool motor Friday and they would be out to replace it (no time was given). I called Thursday shortly before they closed and the gal that answers they phones said she has no idea what i was talking about and no service had been scheduled (she was rather rude and really couldn't care what your problem was). i was then called on Friday and was told they did not get a motor and it probably wouldn't be until Tuesday or wed of the following week. Meanwhile my pool is turning green since the filter motor was out. On monday i called back to find out when they would be out. i was told probably tuesday. I asked that the owner called since the gal that answers the phone was the manager and really couldn't care less what your issue was and certainly did not want to be bothered with it. They replaced my motor on Tuesday (they had to make 2 trips since the 1st motor went out in the first 45 minutes of operation.). now it looks like i will have to drain my pool and refill it since they could they drug their feet on getting the service done. I will make a complaint to American Home shield and press them to remove you from their vendor list. Also if home shield schedules them to come you can request another provider. I tried to air this with the owner before posting and obviously he doesn't care either. I was hoping to use them for monthly pool service but ill drain it and fill it in before i use your company. take the other complaints on here seriously. read more

John was great! He's very knowledgeable and answered all my questions and addressed all my concerns.

I had an issue with my pump motor not starting after a rain storm several weeks ago. Home warranty assigned the ticket to Aaron Pools. I was contacted immediately, described the issue, they scheduled a time that worked for me, confirmed the day before, and Mike showed up on time, and quickly replaced the bad capacitor. He took the time to go above and beyond to answer questions about the pool, and repaired a couple of things that I pointed out that weren't in the original ticket, in a couple of minutes.... Fast forward two weeks - pump stopped working entirely, called home warranty back, who got ahold of Aaron Pools, who again, contacted me immediately, and scheduled a time that was convenient for me. The technician (Mikey) called ahead of time, diagnosed the issue, and returned later that day and replaced the pump motor. He followed up the next day with a part that he needed to complete the job, and everything is working great. I don't understand some of the other reviews - perhaps they should review their customers? Everyone I've dealt with has been extremely pleasant and professional, helpful and knowledgeable. I'd recommend Aaron Pools to anyone! Thanks guys! read more

I was a little worried when the technician came out and didn't fix my pump that sounded like a jet engine. We called the office and they were GREAT! They apologized and even went way above and beyond what they had too. Highly recommend them!!! read more

Mike, the owner, personally came out to address a spa light issue that ended up just being a bad bulb. He changed the bulb out as a favor, even though we were outside of our warranty period. Thank you, Mike, for your customer service! read more

Very friendly, knowledgable and professional service. Came today on schedule, replaced a motor and had me up and running in less than a 1/2 hour. read more

October 2016: If I could give them -100 stars I would (fraud, deceit, liars, see below). My pool had turned green and I had asked my pool company to look into the problem. My pool guy stated that it was due to the pop up gear assembly needing to be replaced, as well as an issue in filtration (most likely grids needing to be replaced). Since I have a home warranty (AHS) and the grids would be covered under the warranty, I called AHS and they sent out Aaron Pools. By the way, before I get into the details, based off a friend who used to do warranty work, the more times the company is able to "turn down" work (i.e. say it's a separate issue and/or not covered), the higher that company is on the list to be called (this alone will make me not renew my contract with AHS, on top of the "companies" they send out). So their "technician" Bailey comes out and fixes the gear assembly, but tells me that there are nothing wrong with the grids. I find this funny, because that would mean that my pool guy was lying to me. I'm not suspicious of my own pool guy, so I ask him to check the filtration system (DE). He takes photos and shows me the issues, 7 of the 8 grids have major rips and need to be replaced, AND the plastic inlet on the bottom are cracked. Not only is there no way that Aaron Pools could have missed this, my pool guy said it did not look like "Bailey" even opened it up to check. I called up Aaron Pools, hoping to speak to a manager or owner about Bailey, to let him know that their employee was literally committing fraud. The "secretary" I spoke to stated that the Owner was the Manager, and he only worked in the field. I asked her if I could send her some photos so that he could be made aware that one of his employees was falsely turning down claims, and she stated that she had no way to get them the photos. What??? In 2016, how can you not send a text or email with photos to your boss. I told her I wanted to show him proof, and she said she believed me and they'd be out to fix (leading me to believe that this is not the first time this has happened). Three days later who do they send out again, good ol' Bailey (you would think, since their website shows 9 people listed and they are a "family owned and operated business," that not only would they send out a different technician, but would offer me an apology, but you know what assuming does). Bailey comes out, says he has to order parts, and will be a week before all the parts come in. I ask him if he is going to fix the parts he does have so that the pool pump can run, and he states that there is no way he's putting it together and then taking it apart again. Sigh, great customer service. Anyways, the next week Bailey says that he tried getting the grids in, but they don't seem to fit, so he's going to have to come back with a different technician (well it's about time). Apparently they fixed it the next day, because I never heard from them again. Of course they did leave all of their trash (old grids and the giant cardboard box that the new grids came in). Not once did I hear from a manager or get an apology. AVOID AT ALL COSTS! read more

Mike has always been quick to respond and competitively priced in the service he has provided over the years. I always know he has my back!

I'm only giving Aaron Pools one star because I can't give them zero. My landlord hired them several months ago and my pool has never looked worse while we've had them. They don't always come on the scheduled day and then don't notify me when they wont be there, and just come unannounced on an unscheduled day. When I call and leave a message requesting a call back, they never return my call. Super unhappy with their "service". Horrible horrible. Look elsewhere! read more