Finally installed it! Loved the service through Chris The water is already becoming so soften Would definitely recommend their service. Thanks! read more

I called AAA Water Systems to get a quote for a water softener installation. Virginia answered and asked some basic preliminary questions, which was fine. But then she kept insisting that my wife had to be present during the consultation because it was "company policy." I've dealt with plenty of home service companies before and have never once heard of a requirement like that. I explained that I would be the one paying for and managing the project, but she continued to push the point that my wife needed to be there. At that point, I politely asked to cancel the appointment and ended the call. A few minutes later she called me back saying they could make an exception, but by then the whole interaction had already rubbed me the wrong way. It was a very strange and uncomfortable experience for something that should have been a simple quote. I decided not to move forward with them. Would not recommend. read more

Gerardo installed our Kinetico Q850 w/Chloraban today. He was very professional and punctual for the install appointment. From service to install team was a good experience. Now can't wait for the soft water tonight. read more

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Just had Donald Sipe visit us to repair an issue with our system. Donald was thorough, knowledgeable and very professional. Donald took the time to show me what caused the problem and what he was going to do to correct the issue. He took all of the time necessary to ensure issue was fixed. Highly recommend. Also, Yolanda at AAA was so patient with us in scheduling the appointment. AAA Water Systems has a great person behind the scenes to help their customers. Thank you Yolanda and Donald. read more

Their first visit was when Tommy B came to service and replace the charcoal in our unit, and the second was when Donald S replaced the resin on the same. Both technicians were adept in their trade - any question or concern that I had, they were able to address with utmost clarity, explaining the process from beginning to end. Tommy effectively fixed the leak I had on one of the fasteners. They kept the area of installation cleaner than when they had started. Donald made sure that there was no resin residue in my driveway - while working in the rain! Office personnel were very pleasant to communicate with. I am well pleased with my experience with AAA Water Systems. read more

Thank you Gerardo for your great service and professionalism.I thought this was an in and out set up but, this took time and technical skills to set up this water filtrations.Thank you for doing such a good job and cleaning up after drilling through the walls to set up the water line to my refrigerator . I really appreciate that. read more

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Very nice installation. Loads of space for maintenance. The installer, Chris, was personable and knowledgeable. read more

AAA Water Systems - Completed saltless system. - Water Purification Services Near Me - Concord, California

I have been with AAA Water Systems for over 20 years. I have always had good service. Tommy, the technician that came out today for a system check and to deliver salt, was fantastic. Very helpful and knowledgeable about my questions and gave me options regarding my water softener which I appreciated. While the services are expensive, the equipment is solid, the service is exceptional, and I know that if there are any issues, AAA Water will solve them quickly. read more

Alfonso is always on time, addresses any questions that we have with the system and efficient with the service on our AAA system. Everyone at the company that I have interacted with has been very professional. read more

They are true professionals,we are so happy with our water filtration system. Al is the best. I wish we had known about how bad our water was a long time ago. What a difference, much healthier. read more

Chris came out and installed our system today. Stella guy before he arrived. My wife had broke one of the main waterlines. Chris went out of his way to find a part. They normally don't carry fixed the broken line installed the system five stars. read more

Super helpful in my time of need! Thank you for supplying the custom o-ring I needed so I could get my water filter operating again. Really nice team and great customer service:) read more

Darik came today to service our Kenetico system. He was on time and very professional !! Had our broken line replaced and back in working order very fast. read more

So get this - we had a Kinetico system + RO system installed when we moved in to our home when it was built, and it just failed completely two months ago. How do you know it fails? When yellow stuff come out of your faucet, the water has salt grains in it, and cold water slowly stops flowing through small openings. Well, that system lasted 19 years! What a great ROI. We called up Kinetico to remove the RO system (over time it wasn't worth it for us as it required regular service calls and lost pressure very frequently) and give us a quote for a new whole house system. Unfortunately the appointment had to be scheduled out 6 weeks. Seems a bit long and it put us out of soft water for that long too. The day of appointment went smoothly. The tech/sales person came through and removed the RO system, quoted me a price for a new system, and installation was scheduled for the next week. Super quick. Day of installation came and the guy spent at most 2 hours to remove the old system and put in the new one. Very polite and professional installer. He did a good job at it. Really enjoying the new system and hope it lasts for another 19 years! read more

AAA Water Systems - Water Purification Services Near Me - Concord, California

Usually Tommy is our technician and he's super friendly & explains what is happening. Alfonso, on the other hand, seemed to be having a bad day. His responses were short & he seemed annoyed, which wasn't helpful in trying to figure out the confusion between what he was telling me & what I hadn't been told by phone. I opened the door & his first words were, "Is it in the garage?" Not "hello" or "hi" just pointing to the garage door, which I promptly opened for him. Next, he says, "So you're getting 6 bags of salt + delivery." I was super confused because I hadn't ordered 6 bags of salt; I hadn't even called about salt! Salt was offered as an add-on to my service request & no mention of a delivery fee. I'd called about the green, sludge looking build-up in my salt tank; I'd even sent pictures. I'd called for an assessment & possibly repair to whatever was causing the green stuff. So I asked Alfonso about the assessment, but he just brushed me off, saying the green gunk was normal & caused by salt impurities in your product. I told him this had never happened until I ordered salt from your company back in January. He said that he could clean it for $160, but it would just happen again. Not helpful, so I asked him if I should just go back to the old brand of salt that I used before. He shrugged like he didn't care either way. I gave up on trying to communicate with him because It was like pulling teeth to get any kind of useful answer or solution. I feel like he just wanted to dump the salt & leave. So I let him know that I hadn't ordered 6 bags, nor would 6 bags fit in my tank, and I asked what he meant by "delivery." He told me 6 bags mandatory + $50 delivery fee. I pushed back on the delivery fee since the salt had been offered as an add-on to the service call, but he said there was no need for a service call as the green stuff was normal. How was I supposed to know that beforehand? He said my invoice/quote had failed to send. This made sense as I had no idea about the cancelled assessment & added delivery fee. Eventually, the delivery fee was waived & he filled the tank & left 2 bags of salt behind. I didn't watch him fill the tank, but I recall from January that I got 4 bags that filled the cleaned & EMPTY tank to the brim. Now I'm trying to understand how my tank at 1/4 full already could accept 4 bags of salt yesterday?? Meaning, I only received 5 bags? Not cool. read more

AAA Water Systems - According to Alfonso, this is completely normal due to their salt content. Eek! - Water Purification Services Near Me - Concord, California

If you've been hesitant on pulling the trigger for a water softener installation, look no further AAA Water Systems is the best company in the area!! We did our research prior to sending out multiple messages to different companies and the one that stood out from the rest was AAA Water Systems. Our water consultant Al Skender, very welcoming gentleman, kept us informed of the company, what the process will be and which is the best product options for our house. We highly recommend Al be your guy to come do a water testing and plumbing survey to ensure you get the absolute best for your home. This is a huge investment for most people and you want to make sure you are investing your money into the right products for your home. The scheduling part for having our water softener system installed was fairly quick. Our technician that came out, Dylan Gonzalez and West were amazing. They were a very friendly informative duo! They had all the answers to every one of my questions and kept their positive demeanor at all times. There was a minor hiccup in the installation process, however, it was not a serious issue to us, these guys are licensed and bonded. On top of all that, the owner himself took it upon himself to come out to help out the team. As someone in a leadership role, this really shows strong character and commitment to be in the "trenches" with your team, and through the whole process, we are very pleased to have soft water. The quality of product to the service provided by AAA hands down is the best value you will receive. read more

AAA Water Systems - Kinetico Water Softners - Water Purification Services Near Me - Concord, California

Initially had an issue and misunderstanding but the owner took personal interest to sort it. Good quality wort and found technician easy to work with. I would recommend this service without hesitation. read more

Received our system little over a week ago and it seems we have equipment that needs replacing . I called on a Thursday (today) since we found the leak on Wednesday night. The service desk scheduled someone to come on Saturday but this will be to diagnosis only. I will keep updates on how they handle this type of equipment issue since we are 8 days out from our initial installation. I'm hopeful they will address it promptly but so far it's looking like we will be looking at over a week of downtime potentially. Dylan the onsite technician did have a couple of hiccups with setting up our house system but since he completed the job I was hopeful we were good to go. Now with more water leaking I hope we won't encounter any water damage to items. I know these things happen and I'm staying positive the company will not make this hard to correct. Items become damage in transit and not every setup is perfect so once we have a diagnosis on Saturday I'll come back to update on what they say! We want to give a real review of how the company will help correct or navigate this issue with their equipment. Update coming soon! I'm still giving 5 stars since we are trying to resolve the issue. As of right now we are not using our house water softener/filter system. (This was an amazing experience. Al was very thorough and answered all the questions we had with ease. I'm due to have my system installed on Wednesday, so I will upload an update once we are up and running. As of right now, I have no issues with the consult and contracting process. Thank you, for the prompt and quick response to our family's needs. As of today, we are now up and running. Our technician was Dylan and he was awesome! He ran into some issues installing due to our home system but was great about diagnosing and fixing the issue properly. I appreciated his attention to detail and making sure to confirm with me all his placement of equipment. I know a lot of people go with Culligan but AAA water systems had amazing reviews and for good reason. The pricing was perfect for us and the process was smooth and easy. I couldn't have asked for a quicker process with our scheduling for a consult to installation. Thank you AAA Water Systems! This review was not prompted or required I'm just so pleased I wanted to make sure to write a great review) read more

We are beyond pleased with AAA Water Systems. Tony was so helpful and kind. He went above and beyond to help us get the most amazing water. Our water tested so poorly I couldn't even bathe my son with it. We were so desperate for a solution. Gerardo was our Installer. He arrived on time and was very professional, friendly, knowledgeable and efficient. We are enjoying every bath and every drink of water from our beautiful system. I called many places and AAA Water systems are by far the best. Absolutely five stars and highly recommend them to anyone that needs to improve their water. read more

We are super satisfied with the product and service provided by AAA water system! Dylan Gonzales helped out installing the whole system nice and neat. Everything working perfectly and solidly. Really appreciate their work and service! read more

Tony the owner came to my house and showed me why I needed the best system available because I only want the best for my children and my family they are very professional and it is well worth it I recommend you call and get a demonstration it is worth every penny read more

We have been using the services of AAA for years. Tony and his team really care about providing exceptional service. We have had a few issues come up (not many) and each time Tony has taken care of us right away. A sign of a great company is not only in the products they provide, but how they deal with issues. 10 stars for AAA. read more

Terrific company that I have done business with for years. The entire staff is great but I want to give my special thanks to Martin, a new technician that serviced my system this week. Martin is professional and helpful, very knowledgeable, friendly and has good followup. He get 5 stars from me. Thanks! from Don in Livermore read more

This company is so amazing. I'm so glad I've had them for over 10 years and everything has been perfect. My soft water system is not run on electricity, but through a special way that they have and it is the best water softener! I used to have Culligan, and it was constantly breaking down because of a faulty motherboard. This system doesn't have that and it just has pure soft water constantly in our home and my hair and skin and pipes and bathrooms are loving it! I also have the AAA water filter for the drinking water and I love it. I have clean ice too. I'm so grateful for this company, and the people that work for AAA are so kind and accommodating. I've had nothing but great experiences for the past decade, so I wanted to be sure and let others know! read more

We have had service with them for several years. We have had no problems with our equipment. It was time for a major service. They quoted & emailed us the information. They kept us up to date on when our service technician was coming along with his photo. The technician came on time and was genuinely helpful and patiently explained everything he was doing. We needed salt. There was absolutely no hard sale to buy from them or set up a delivery program. He explained the difference in salt, and then he refilled our system. He left everything nice and tidy. Very happy with the office staff to the technician & services. read more

I love the system and AAA has been professional all throughout--Belmin is great and very responsive! I had the system installed at my previous location last September. Aside from them never doing a follow-up test after the install (supposed to be 1-2 months after), I've enjoyed the system and it has worked wonderfully, along with the dechlorinator. Total cost almost $6k. My only gripe is I had to move in May, unexpectedly, and apparently, to move the system and reinstall at my new place costs over 20% of the entire purchase. My new place was literally a 2 minute drive down the street. I understand the complexity of the install and all but $1300 for a relocation seems a bit absurd for an existing customer. Maybe the cost is intended to make you think twice about relocating it and instead purchasing a new system (which I had considered for a while since the old property is going to be rented out). Oh well, I paid it anyway because I had to get it moved asap but lesson learned--make sure you are going to be at your install location for a good while before committing! So if you are able to fork up for this expensive system and don't expect to move anytime soon, I would highly suggest it. read more

Okay, hands down this place does really fine work. The Sales team is there to tell you a little about the company and help you find the right product that fits your budget. They also work with you on going in detail about how each product works and compares it to other agencies to show you the difference. Thank you to both Nick and most of all Bellmen! You guys rock!! Appreciate you guys in working with us and making it a personable experience prior to install. Now for the installation. If you want a recommendation contact AAA and ask for Gerardo. He is the real one!! Super cool, makes everything look slick and best of all NO LEAKS after install. This guy has years of experience in the field and loves what he does and stands by the product. Overall a very well put together and clean job, just look at the pictures!!! I will always recommend these guys, we had RainSoft before and it doesn't even compare to what service we got today. I'll also be making an update review in the future, keep an eye out for that as well. Anyways, THANK YOU AAA WATER SYSTEMS!!! Look forward to the soft water for years to come, y'all stay blessed!!! read more

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Had my system installed about 8 months ago. I've been happy with the system overall, feel like it's a great investment. Called them out due to a decrease in water pressure, they responded the same day (local techs) which was great. He looked at all the fixtures where I had concerns. Long story short they had to return for a follow up. Another tech came out today (4 days later) assuming he was more experienced. He was knowledgeable, like the first guy, very thorough actually took the faucets apart, looked to see if resin has passed through. I have not tested the showers yet but the pressure is better. Techs were Wes and Alejandro. read more

AAA Water has the very best employees,from office to field services. Jessica Martin was just " AMAZING, PROFESSIONAL AND KNOWLEDGEABLE! read more

Long over due review. Had my system installed in Dec last year. So far so good. Pure soft water, good for your health and good for your skin. Marqus was very friendly, polite, and knowledgeable. He have a unique way of explaining the technology and chemic behind the system. Making it easy to understand and fun to learn. He will work with you to set up a customized package that fit your needs. So big kudos to Marqus. read more

Our health has taken a big hit by the chloramine that SF started using in its water. We tried filters attached to shower heads to no effect. So we researched a better solution Once we decided on a whole-house system, we found AAA Water. Checking with the Better Business Bureau, I found they had received an A+ rating and BBB accredited status From the get-go our interaction with AAA was top notch! All interactions were followed-up within an hour or two with emails AND texts. Jennifer was immediate in setting up our initial visit with Marqus. I received a text with a real-time tracker the morning Marqus came. He was very personable and informative. Once we made our decision, Giana set-up our install in the usual efficient AAA manner. Farzad came to do a pre-install site survey where we face-timed with the owner! Then Gerardo came to do the install well within the anticipated arrival time. And again, with a real-time arrival tracker! Gerardo was great with good communication about each step. I especially liked his touch of putting shoe covers on before going inside the house Everything's up and running. I'll report back after we see how the system works read more

Install of water softener system. Excellent job and excellent customer service. Went beyond his job description of install when the water softener I purchased from Home Depot was defective and we had to remove it. Gerardo Martinez did an outstanding job. read more

Royce from AAA water has just serviced our reverse osmosis system and he really went above and beyond. Was informative and showed me pictures of the issue and even sent the info to iOS office for a reminder on his device in case the issue returns. Thank you Royce for your dedicated hard work! read more

It was time to replace our old Kinetico water softener system and Soni came today, explained our options and helped us with decide with best option for us. Soni was very professional, answered all our questions and was very knowledgeable with the product. My wife and I are pleased with the service, I'm delighted I don't have to worry about leaks because of our new system. The cost of the new system is very reasonable and I love the financial options that were offered. All in all, we are satisfied with the product, our old system lasted a little over 20 years, and we are confident the quality and life of the new one wold be just as good. Alex read more

Excellent service at a very fair price. We are one of AAA's more finicky customers with RO plumbed into our orchid greenhouse as well as an RO unit plumbed to our sink and refrigerator in the house. I had neglected to have either unit serviced for some time and the greenhouse unit was being cranky. I was worried my neglect would cost me an arm and a leg. Wes showed up and efficiently serviced the RO system in the house then we went down to the greenhouse. He took a good look at the system and knew exactly how to fix it. I had originally just wanted to get it running again, but since he had quickly accomplished everything I'd asked, I decided to have a full service done. The guy was super knowledgeable and organized and I might not be lucky enough to get him again. Again, he completed everything with a minimum of fuss. I was pleasantly surprised when he totaled up the bill. Do not hesitate to use AAA Water Systems to build or maintain your RO system. read more

Last year they installed a water softener along with an under sink purification system (for drinking water) Darik came today to service the filters under the sink. It's pretty expensive, but worth it for us. Everyone was friendly and easy to work with. read more

We had our water softener and RO installed by AAA Water Systems about a year ago. We have been very pleased with the quality of our softener and RO system. We just recently had to refill the salt container. I would like to again thank Al Skender, our highly knowledgeable service advisor for directing me whom to contact for ordering salt. I would also like to thank Tommy Beardsley, who not only delivered the packages of salt, but cleaned and refilled the salt container. I really appreciate his help and effort. I highly recommend AAA Water Systems. The customer service and the staff are extremely courteous, knowledgeable and professional. read more

This week we had a replacement water softener installed. The salesman (Marcus) was prompt, professional, low pressure and very enthusiastic. The cost of the system overall was less than some competitors (I was surprised as I feel Kinetico is a ultra premium brand). The installer (Gerardo) was prompt, professional and worked very quickly. The experience up to that point was outstanding. This morning (3 days after install), I noticed a slight leak coming from the water softener. I phoned AAA Water Systems with a non emergency service call (the leak was small, but still a leak). Less than 2 hours after my call, Alfonso arrived. He corrected the issue (o ring leaking) quickly and professionally. I understand that this may not always be possible to resolve issues this quickly, but my experience so far has been stellar! Would highly recommend AAA Water Systems! read more

It's been 2 weeks since my AAA Water System installation of RO and water Softner and I'm very pleased with it so far. There was one pending issue with the water line from my sink faucet that needed to be replaced and AAA installation team took care of it. This morning I had Samuel Crocker come to my house and do the replacement of a small gasket which was needed in order for the sink to not leak. He did the job in less then 20 minutes and was very professional and kind. I am really impressed with the level of service I'm receiving from AAA Water Systems & Kinetico. Thank you again Sam for doing the work as soon as the part arrived from the manufacturer. read more

The service technician was professional, polite and arrived in a timely manner. He was knowledgeable about the product