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    Success Water Systems

    3.0 (173 reviews)
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    Services - Success Water Systems

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

    Success Water Systems Photos

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    New tank system
    Rollie P.

    Robert O. Did a fantastic job in getting us informed and onboarded with the program. The installer did a fantastic job and left everything clean! They also validated their work after a few weeks to make sure the product is translating to the water quality inside the house.

    James C.

    We had our filtration system installed around August. They were pretty easy to work with the schedule and the installation was very clean/neat. Don (the onsite tech) spent time to answer all the questions we had and very patience.

    Part M.

    Honest review here. TL;DR at bottom. I chose Success Water System because of Costco. I reached out to multiple companies, did my DD, and price-wise, Success costs more than average but the Costco perks drew me in. They are responsive but with a lot of phone tagging. Their first rep was very friendly and personable, seemed like he cared about the product, but brushed off a major concern of mine. I asked on the very first appt, could a mouse get in the unit? He responded with 'if the mouse gets in it'll have to lift the lid and that's unlikely.' That rep also forgot to mention another maintenance detail. Installation: we managed to avoid an install that required a pipe sticking out of my laundry room wall. Install was smooth and quick. The unit was turned on and we got softer water. This system required salt so here's when I find at the bottom of the unit is a dead mouse, with its excrements floating beside it. WTF. I immediately contacted Success, apparently they had an emergency number. Now imagine in my shoes, finding a dead mouse in your water softener unit, the unit that is supposed to supply healthy and clean and soft and safe water to bathe in and drink. This made me very upset. The person on the other line didn't sound like they were concerned and only told me that they notated my issue and will have someone reach out to me the following business day (I called on a weekend). I called again the next business day and explained the situation and still no care in their tone; I'd imagine if it happened to them and their 2 year old is drinking and bathing in the water they'd give more of a damn. At the of that phone call, the rep scheduled the appointment for the tech to come over and then said " the service fee will be... oh wait this will be covered under your warranty." (it was installed a few months ago) More phone tag in confirming the service appointment, and again on the day of service. I received a call from L__ in the morning about an hour before their serviceman arrived, to let me know ONE thing, and that was that the job today WILL be covered under warranty. I had her clarify that I won't be paying anything and she said I didn't need to. Received another phone call from L__ but this time she sounded shaky and uncertain, speaking slowly as if she was thinking of what to say as she spoke, as if a manager was forcing her to make the call back to correct her misspeaking. She told me that there will be a service fee of $189 and that depending on what the serviceman finds, may or may not be covered by warranty. Red flag. So you told me 2x on two different occasions that warranty will cover the issue and I didn't need to pay anything, and minutes before my service appointment you called back letting me know I will be paying something? Repair: serviceman says unit is still okay, he didn't even look into it deep enough until I reminded him, and then he grabbed the dead mouse with a large tool. I was concerned about the droppings left behind but he said that these bags will sterilize everything. I took his word for it, the regeneration/sterilization took about 80min but he was only there for about 5min. So he took out the mouse, ripped the two bags open and threw the corners he ripped off onto my driveway/mulch area, threw the contents in the unit and let it run. He said today's visit served as a service day so he set the unit to be serviced again in 12months. I asked him about the costs for service since the rep never told me about these maintenance costs. Apparently it's yearly and the service fee is $189 and the two bags for sterilizing and cleaning is $70. He said he waived the two bags for me today. So I paid the service fee today. I am less confident and not happy in this softener system and business. As for the mouse, the serviceman says it didn't go inside by a lifted lid, but entered through the space in the back of the unit where the tubes run into the wall. He said I'm lucky that the mice didn't bite through wires otherwise I'd have to replace the unit AND warranty would not cover it. He proceeds to show me what he's found in one of his repairs, he shows me a picture on his phone a unit with wiring chewed up. I asked if warranty was able to cover that and he said the owner had to pay for a whole new unit. TL; DR. Success water makes the water softer, but customer service was not good, borderline terrible in my opinion. From their lack of concern about my situation to them misspeaking and withholding important information, I am not a satisfied customer anymore. Know that water softeners are a luxury item, and you'll have to spend a pretty penny for a good system, but you could find better, cheaper, and salt-free systems elsewhere. Edit 4/7/23 Since I can't respond directly to mngr's comment: I agree its out of your hands but if this keeps occurring across several customers, then there's a flaw with your product. Edit 4/21- Spoke to CS and got things straightened, up a star.

    Reverse osmosis machine!! Do not pay for service! All you have to do is order filters yourself!

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    5 months ago

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    8 months ago

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    5 months ago

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    Danika K.

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    1 year ago

    Top quality products and services with a long history of service in the south bay for all of your water conditioning needs

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    Danika K.

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    Danika K.

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    2 years ago

    I worked with Don. He provided nice and professional water testing service, and scheduled installation for me.

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    4 years ago

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    3 years ago

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    3 years ago

    Great work, timely service, and products works great! Would highly recommend this product to anyone who live in a hard water area!

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    Danika K.

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    5 years ago

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    6 years ago

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    Ask the Community - Success Water Systems

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    Call 925-513-2373 and ask for him. They'll put you right through.

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    Review Highlights - Success Water Systems

    Jason came over to do the demo of the system as well as advising the system that I should get.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    Crystal Water Line

    Crystal Water Line

    (44 reviews)

    I'd hate to be the person to give bad reviews. Glad others had a great experience. I called to…read moreinquire regarding a water filtration system and install. Not sure who i talked to because who ever picked up did not introduce themselves or the business it was just "HELLO", i had to ask if i am calling the right business. I am assuming it was Ammar because of the name mentioned in the reviews. I asked for quote regarding an install and the system, he asked me about a water softener. I mentioned that my city unfortunately does not allow salt and i would have to go with no salt filtration. Before i can go into further details, he quickly cut me off and said sorry MAN i don't carry that sorry MAN. I wanted to ask about installation if i get my own unit but i felt i was getting brushed off it and he seems to be in the rush to get of the line with me. Hope everyone else will have a better experience than i did. Maybe today wasn't a good day.

    I got a new house in Morgan Hill and Ive been wanting to get a water softener but I didnt want the…read moreRO system cuz I didnt want them to drill a hole in my island. Of course I yelped a few places and I had people come to my house and quoted me but I eventually end up going with Crystal Water Line. Ammar, the business owner is super helpful and his communication with me was great! I even referred him to my moms house and she did it too! So I am glad ...he was able to give her a deal! And her house was built in the 80's too! He even brought her bags of salt for the water softener and showed her which I really appreciate cuz shes in her 70's and not trying to have her carry those heavy bags! Good work!! appreciate what you did for my mom. Also the salt bags are on sale at Home Depot so I got the minimum of 5 as he informed me that the tank needs about 5 bags. I highly recommend him! and his services. Hes thoughtful and always answer my text, and I am pretty sure the same questions are always asked but hes so patient with me as it is my first time owning this type of water system. O yes the water has been really good too! so again Thank You!

    The Water Hook Up - More hard water. I need to clean this at least every 2 weeks otherwise it's gets so clogged the water won't spray properly.

    The Water Hook Up

    (83 reviews)

    6 month update: all is going smoothly with water softener!…read more Original review: We wanted to thank Trevor for his amazing help in installing an Eco Twin 2.0 in our home. Our water is night and day better than it was before. I can drink from the tap with no mineral taste. I can wash my hands without a gallon of soap. I can rest easy knowing my home's plumbing is better protected. The price of the full install was very reasonable and Trevor made scheduling easy. From start to finish Trevor was super helpful and easy to work with. He made an initial consult visit to make sure he knew the house layout and all the materials he would need for the install, and then came out a couple of weeks later to install the unit. One thing I liked is that he is also a licensed electrician, and was able to pull wire directly for the unit and he even installed a new, unused outdoor outlet near the unit solely for our convenience and use. This shows an attention to detail and quality that I really appreciated. The install went smoothly and Trevor gave us a nearly one hour long in-person training on all the things we need to know about owning the water softener. He allowed us to record the video which gave us a ton of peace of mind. Within the same day our water was vastly improved. We also received a followup call from Brenda, one of the owners, and she was very helpful and friendly. We are very grateful to Trevor for his time and help and are loving our new system!!!

    Great job with the water filtering system, 2 years after - everything is going well! They also…read moreoffer annual maintenance services which is quite helpful.

    Success Water Systems - waterpurification - Updated May 2026

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